I been in to many spectrum stores. And definitely this is the best store that's in the area. My mom was approach by a door to door sales (third party spectrum) they sold her stuff she didn't need when I called the (third party) rep back he changed his number. I went to this corporate retail store and it was a bit of a wait but it was definitely worth it. The store specialist that help me was Romeo . He help undue the wrong that this authorized retailer had done to my mom. What I realize why this store is always. so busy....is because their always fixing other third party or "over the phone"telesales rep problems. I went to multiple store and they seem to just tell me and my mom to kick rocks. Romeo was patient with us and help us with our needs and problems . This location finally found a well trained and patient rep to help customers! He was also able to help us save money by consolidating my accounts . I had t mobile cell service and he was able to save me money by switching. Regardless if I bought anything he help my mom before I even came to the store. Be patient with these guys. Definitely they are overworked. I seen our rep and two other guys stand in the same spot no breaks for 2-3 hours maybe 4 hours straight . They're things they can't control .. other ppl f ups..long waits due short staffed but I gotta say they're trying. I worked at circuit city/Toyota as Human Resources .so I get it. read more

This review is for Christian & Demetri. These guys are such great sales reps & are so helpful. They even caught an overcharge on my account that I set up through the phone. I appreciate them being so thorough & know exactly what to do for their customers. Spectrum needs more guys like these fellas! read more

Tam is famtastic.I dropped my phone and needed a replacement. He did an outstanding job with transferring my data. I will be back. Thank you Tam. read more

The spectrum is actually one of the best spectrum for the best customer service that I have ever been to and I have been to the one in Santa Monica Long Beach this one is the best with the best employees and Dimitri helped us thank you so much made things so simple and quick! read more

With fifteen people in waiting and they only have two staff and a doorman working. Seriously WTF. It's Saturday.

Awful internet service overall. Increased my price I pay only for internet 4 times for no reason provided. From 45 a month locked in by Time Warner to now 78 a month for the same service. Will be finding another option ASAP read more

Waiting over an hour to return the Internet Modem. When my name get to the 3rd in line . Then they told me I can return it at the UPS store...Finally I'm no longer a spectrum... read more

I have always had Spectrum(out in Corona). I moved out to Cypress, and when we got our modem we always have issues with the internet shutting off on us. We have replaced our modem 3 times now, and each time they say its a battery issue, and just replace it with a new(still crapy faulty modem). Why are we paying as much as we are for internet if it either A hardly works, or B the modem craps out whenever the internet is up and running. Definitely need to figure their stuff out cuz this is incredibly annoying. I give it 2 stars ONLY because the people they have sent out the last 2 times have been nice and helpful, but thats about it. read more

This place is slower than sloth slow. You would think with all the tech they would be more advanced. Rather go to the dmv. 5-6 people waiting and all the employees go on break. read more

This Place Is The Worst! I read the reviews, it can't be that bad. Can it??? It Is! There is a cash kiosk which sounds promising. Only to find out it won't let you make a minimum payment like on the website, or in person or any other way you can think of. What a bunch of bs! This place should be wrecking balled, due to its uselessness and the unnecessary havoc it reeks on its customers. Associates lollygagging. I already hate spectrum as it is, having the monopoly on my land, but how many different ways can u be screwed by your internet provider. Not ready to go off grid red dawn just yet. read more

Worst customer service. 18 customer names on the board and only 3 representatives working. Poor management.

Suggestion to management!!!! Since you have only 3 workers during peak time of 5pm, two of which took breaks while I have been waiting at least an hour already and I am #8 in line.... have one worker only do cell phones and the other handle equipment returns and exchanges! The equipment return and exchanges DO NOT TAKE LONG but the CELL PHONE customers do! It's not fair that I have to wait 1-2 hours to get a broken remote exchanged while waiting for you to sell and start cell phone services which can take at least an hour per person. When the equipment issues are assisted with and there is no one waiting for that then the staff can help with the cell phones. You can sort by equipment versus cell phone because you ask that when we sign in. The saddest part is that there are quite a few of us here with equipment issues and we are all waiting a VERY LONG TIME TRYING TO BE PATIENT! I wrote this complaint while waiting forever for my name to be called!! if you less complaints improve your service or HIRE more people during peak hours which is after work on the weekdays!! I would give a zero but I can't because yelp doesn't allow it so your store is getting a 1 star!!! read more

I purchased an iPad for my daughter here and Tam was extremely kind and helpful!! He was very honest and straight forward with me. After that I had to come in to add internet service on my iPad . The first person who attended me wasn't in the best mood , I decided to wait for Tam to attend me as he was assisting another customer . Let me tell you if you're there for anything besides paying your bill he's definitely the person to go to. Great customer skills. That day we had a lot of issues with activating the internet. Had absolutely nothing to do with Tam . I was on the phone with customer service for an hour and Tam waited with me the whole time ready to provide any information customer service asked for . He even offered me a chair and water . He apologized for not being able to add the service but it was not him it was customer service over the phone who' made the mistake . I actually felt more bad because he spent so much time with me that I'm pretty sure he could've assisted so many other customers but he was with me the whole time helping me out! Thank you so much Tam!!!!!! read more

This product is HORRIBLE it works for a couple weeks then something goes stupid and the I have to get on the phone and go thru all their stupid questions, my favorite "is my TV plugged in". They go through all this crap about how glad they are I'm a customer thinking that will make it all better. My rate goes up for no good reason to often as well. Here's a good idea how a product that doesn't SUCK. It's much easier to make the payment when you get what you supposedly paying for. read more

I don't trust their billing but enjoy their WiFi so do not do their online payments. I walk in takes 2 seconds to make a payment. Their kiosk for making payments is out of service, waited for 30minutes with no ETA to be helped and no one around to advise as to when I will be helped. As I sat there a steady wave of people were arriving, their Kiosk for signing is also not working. No employee came to help the growing line of people trying to sign in. After my 30min wait I walked out. read more

These people try to sell you this bull and that bull but if you can't have the 1st one good, great how do you expect customers to buy more services. 3 months of back and fourth with spectrum. On read more

Scam company, don't ever use this internet pay 20 extra every without notice us plus 10 WiFi fee service they just make it up. 75$ for internet service only. The customer service is useless with supervisor got no idea what he doing. In highly recommend don't ever go to this company. I had been with them 5 years now time to end it. read more

Such a sad money hungry company. I only had internet account and it went up $20.00 that is crazy and this company doesn't.even care . They bought out Time Warner ( never had a problem with them) now Spectrum is offering a cell phone service but buyer be aware read reviews 90% are bad. I have regular antenna TV and I see Spectrum Commercials twice a day. That is tell me customers are paying for commercials and they really are losing customers . Many bill pay centers are popping up everywhere. I don't understand when this new CEO took over Things are getting worse. read more

Wow, sitting here 30 mins to return a cable box. 5 people working and it's moving at a snail's pace. So inefficient...but then again, have yet to come across a cable provider that is competent but Spectrum (maybe it's this location) is pretty bad. So...after a 40 min wait, they're saying we can return equipment at the UPS store. That's not what the person on the phone told us, they told me to return to a Spectrum store within 30 days...plus, a young Spectrum girl has been talking to a customer for 15 mins...about masks, home, etc while others are just waiting. This store is unbelievable read more

My experience with Spectrum has been very unfavorable. It's a monopoly because you only have them to supply you with service (in my area), they take your money up front (a month in advance) and then charge you when you close your account(?) I am a senior with limited income and they have no lower prices for the minimum service that I require (wifi), the prices are outrageous, my price went $20-/mo. once my 12 month at a lower rate expired. Do a better job Spectrum! Especially because your company makes so much money off of all the people, offer better incentives!! I called to close my account and they didn't care, nor did they try to offer any solutions or discounts to me, as if the customer didn't matter... WHAT A SHAME.......No on Spectrum!!!! read more

Very bad customer service , two supervisors standing around white there's 5 people waiting for over 35 minutes

I normally do not write reviews. The customer service here is horrible. Waiting in line for 25 min while the are four employees walking around cleaning phones, two employees helping one customer. Another worker closing out the register, another who just stood around talking to another employee. While there is a line waiting?!? Is this normal, or just plain rude. How does this manager keep his job?!?! Seriously district manager pay attention and get employees who actually care about their job and want to work at your company. Not managers that don't care. Very unprofessional company and people read more

This location takes to long am just here to swap equipment and it takes an hour to do that. They need to do something about this every time I come here I spend over an hour here just for little things they need to do something about this people can't spend all day in this place read more

I have enjoyed nothing but grief with Verizon/Frontier for several years, and decided to try Spectrum. Good clear quotes and nice people trying to do their job. After installation I received an unexpected charge for installation. After it was explained, I considered it reasonable in that the job was done the way I wanted it done. This week I received a bill that wasn't clear. I went to the office (without appointment) at 16434 Beach Blvd. and talked to Karina who explained everything, reviewed my contract and was able to reduce my monthly cost based on usage. I also was advised that one of my cell phones was too old to integrate into 5G. No hard sell to upgrade, just adjust my plan and done. Good service from Katrina B and Javier V, who reviewed and approved the changes. I would add a note of apology to the staff for the verbal abuse they were subjected to while waiting on customers. You can't just walk in, without an appointment, dump your problems on staff and expect the cheapest cost and Nordstrom's treatment. It doesn't work that way. These are people trying to earn a living and give you the best deal while following Spectrum rules. Make an appointment, leave your attitude at home and watch how well you are treated by the staff. If this doesn't work for you go to Frontier and wait hours on the phone for no results and higher bills. read more

New customer here and would like to thank the staff who assisted me. Tam was so kind and great that he acknowledged me and guided me when I was standing in line not knowing their check in process . Waited about 10minutes and 2 ladies saw me standing after their business with the last customer, looked at me but didnt say anything. After my transaction, I asked for the supervisor to commend Tam's action. I was surprised that the supervisor was one of the ladies. Well, hope this serves as a training for all of them read more

I have never had a problem with this place until recently. A couple months ago I got to the store around 7:30-7:45pm and there was about 12 to 15 people there. The first person to get called up was about 30 +/- 10 min after I arrived. So at about 8:30 there was still about 12 people there and one of the guys was just standing there bs'ing with a co-worker while everyone was watching. Yet here they are just chomping it up with absolutely no sense of urgency. People have better things to do than sitting around at spectrum waiting to be served. I was there yesterday waiting for 45 min with a reservation, mind you and I was talking to a woman who had been there for 1hr and 15 min to simply return some equipment. Today, and I really like this guy, he's always been on top of it. Even tonight he found a glitch that no one had noticed up to this point and I've been working on this problem for a while. So, I said I'll call spectrum to try and straighten things out, and while I'm waiting his goes on break or something and doesn't say a word! No, "Hey, I gotta take a break"or something. He just walks out and leaves me hanging. and that's a bunch of b**ls**t. That is so unprofessional, you don't leave a customer hanging like that especially when you know I'm trying to get spectrum on the phone. So, I ask the dude next to him,"Is he coming back?" This is about 10min after the guy left and he's like "Yeah, he'll be back." As if leaving a customer standing at the podium was no big deal! They need to learn what customer service is and develop a sense of professionalism. You NEVER just walk out on a customer and say nothing, and as I said, I like the dude. He's always done us right! But, tonight I just left that place pissed off! read more

My 70+ year old boss went into this store to pick up the home internet installation kit for her new service. The employees stood around talking to each other ignoring my boss, and didn't ask her if she needed help. After a few minutes, she got someone's attention and they told her to sign in at the kiosk and wait. As it turned out, the person who eventually helped her gave her an incomplete kit - just the modem and the power cord. The cables and the router were missing. She would have gone all the way home and tried to install this with pure frustration, not knowing that she didn't have all the parts. I saw her "kit" and ended up returning to the store to sort it out for her. As I was waiting for my turn after checking in, another elderly woman with a walker was asking for help. The employees tried to explain to her that she needed to check in and pointed at the kiosk, but she didn't understand what to do. That female employee was with a customer, so she asked another employee, Daniel to go and help her, and he said, "I guess" and begrudgingly walked over to assist the customer. This is the person who my boss dealt with when she was in store earlier. Daniel should be fired. He's a total jerk. And the employees of this store need to learn to provide service to every customer who walks in, taking into consideration people's age and that they might not know anything about technology. read more

Call and make an appointment!!!! Unbearable...here on a Sunday afternoon with 13 people on wait list and only 2 customer support. Worse than line at Disneyland! Not the fault of the friendly service folks but Spectrum needs to staff more and better. read more

Listen, there's no way you will get in and out fast, however...the help I received from Mayra was unbelievably great. We has been overpaying for a cable package for too long. Mayra took time to ask me questions to figure out what worked best for us and saved us 100.00/month on a new Spectrum package. Super friendly and helpful! read more

I went to this Spectrum office with the intention of cancelling my cable deal. I left with a reduced price on my cable bill and I changed phone service from Verizon. From the gentleman who greeted me at the door to Kim who walked to my table and asked why I was there to CC who handled all the grunt work, they were all exceptional! Kim and CC were kind, considerate, understanding and most of all, very professional. They made my visit with no issues and I truly appreciated their efforts. Spectrum should be proud to have these people as employees. They were awesome! read more

i never give good reviews for spectrum because the people they hire for telephone customer service dont have a clue about how to solve problems. i called in 5 times to customer support cancel my tv choice subscription. the four times i called, i was disconnected which im beginning to suspect was not by accident. the one time that i did get through, i didnt have full confidence that he knew what he was doing and i was right. at the spectrum office in cypress, Treva, Dimitri, and the younger latino gentleman who seemed like he was the supervisor were exceptional in their handling of my request. I give them high marks. i only give this store and those two associates high marks, not spectrum the company. read more

The absolute worst costumer service I myself have an account with Spectrum for about 10 years now and I went in with my mother n law to discuss some options and see if we can move forward with the service. I understand when she signed up with the service she got a promotion deal which was $89.00 and after the promotion it went up to $222.00 and went in thinking they can help us but it was the total opposite I got the worst customer service rep (Demetri) didn't give a darn whether or not we kept the service, he said he can save us $40.00 if we add a service please tell how that will benefit us instead of explaining why its so much then when we mentioned cancellation he said "let me speak to my manager and see if I can save you $10.00" I said no but again this isn't my account it was my mother n laws account and he got an attitude with me and said well why am I going to go and speak to my manager and fight to save you $10.00 if your saying no. First off I work in billing and I deal with clients all the time the CLIENT is always right especially in these hard times be considerate and work with the clients you have. I'm disgusted in the way he speaks to client either spectrum teaches these folks how to deal with clients and be more considerate maybe my mother n law would've kept the service. She paid the minimum and soon will be cancelling and I'm even considering of cancelling. Learn how to deal with customers Demetri!!!!!!!!!! read more

C.C. was extremely helpful in assisting me and my girlfriend to switch our phone plan from T-Mobile to Spectrum. She made the whole process easy and a breeze. Wonderful customer service! Thanks a lot C.C !! read more

I've been with Spectrum for many years. During a time of such uncertainty related to the virus and financial hardship I find it hard to believe they raised my bill. I called them and they said there is nothing we can do for you. Why have I been loyal for so long? I'm switching providers that don't randomly raise my bill and have no contract requirements. Very disappointed that this is how they choose to treat loyal customers. read more

I live in Cypress and recently notified that the Spectrum monopoly is raising my rates once again, Over $50! per month. I have mid level basic cable for 4 tvs, internet and phone. Was at about $195 per month and now will be over $250 per month; it's like a car payment. Called Spectrum and all they can offer is to ask me which services I want to cut. I just called the FCC and filed a complaint. Without competition they are free to rob. If I could give them a negative 10 star rating I would. read more

do not go here lol service is not good at all. stood behind a customer for almost 20 mins and wasn't acknowledged once by the THREE workers 5ft away from me. read more

spectrum is a big company, they spend millions every hour on commercials....but, their new cable boxes are not good. they have now switched and set up in the "cloud" and the new equipment are not nearly as good as the old boxes. when you start up, you have to "please wait", then,when you try to change channels, its "please wait", there are lots of screen freeze ups, the sound quality is blurry and not good when watching movies etc....and they still charge you like everything is just fine....its not, and they dont fix this. then, going to the spectrum store....take a book because you are going to wait a long long time for service...they have gone down the toilet with customer service, difficult to call them and get through to them, just way to big of a company for good personal service. but dont worry, you will get the bill on time!!! and it will go up every time you blink...whewwww, Time Warner was a lot better regarding all of this. what a mess. read more

We have had Spectrum for a few years now. The bill keeps going up. We weren't adding anything. So why? They added "Silver Package" without permission or knowledge. We also were paying for a DVR, that we returned over 2 years ago. They refused to refund us any monies owed, so we canceled them. Check your "details " read more

Oh my Lord where do I start? So out of nowhere my modem completely died so I called the Spectrum support line for help. A female associate answered and I explained what happened, she then transferred me to technical support for better assistance. A technical support personnel tried to help me but the modem was still not working. She tells me I need to go to the Spectrum store to swap out my old modem for a new one. She told me everything remained the same as far as accessibility was concerned. So I went and got a new package of devices, the WiFi was still not working for whatever reason, so I ended up calling support 2 more times for help. The 2nd time I called the lady told me there was something wrong with our billing and she said I needed to get that resolved first?! (Um I don't think so seeing as how we've been paying the same bill for almost 10 years now) I was so confused that I tried asking her for more details but she started giving me attitude! I told her there's gotta be some kind of misunderstanding she just kept insisting I call billing, it was like she didn't want to help me anymore?! Anyways I call billing and this lady couldn't diagnose the problem either so she puts me on hold for me to talk to her supervisor, about 2 minutes go by and out of nowhere they hung up on me!! I decided to return back to the Spectrum store for help from an actual person. A very nice employee named Tam explained everything very clearly and resolved the issue for me. While the issue was finally resolved, they need to all be on the same page at the store and on the phone. Smh. read more

Having to wait 45 minutes to exchange a remote is ridiculous. I shouldn't have to wait this long or have to make an appointment to make a simple exchange. Time Warner was so much better and made exchanging equipment simple and easy. Spectrum is just ridiculous. And this store moves at a snail's pace. read more