Erica answered all my questions and was able to fix my phone at a fare price in no time…read more Quote/diagnostics are free!

Came in on June 18th evening around 6:45pm to CellSpot about an iPhone 6 issue I think they close…read moreat 7pm. It was stuck at the Apple logo screen for a brief second and then reboots while connected with the charger. I told them about what I was experiencing when trying to turn it on and let them know it's one of my back up phones so it's not urgent and I was okay with them taking their time to find out the solution if it was a battery issue, logic board issue, or software issue. I did go to another phone repair shop at Cypress before and they weren't able to resolve the issue, after checking the battery and diagnosing it, so I thought I give it another try at another local repair shop here at CellSpot in Anaheim. The next evening (June 19th) I checked with them to see what the status was and if they were able to diagnose it. They let me know the progress and status. Although it wasn't quite finished I respected their follow up response and customer service. They let me know after testing the phone on another battery it was still giving issues so they asked permission if I'm okay if the possibility of loosing the data for them to try and reset the firmware/OS, since the volume/power button method didn't work. I was totally fine with it since it was one of my back ups. The next morning (11am) on June 20th they let me know it was resolved, and ready for pick up. The issue wasn't the battery or logic board, it was the software/OS and they were able to reset/reinstall the OS and got it back up and running. My total experience calling in advanced for the quote/service, walking in the store, following up, and final day to pick up the device was overall pretty good. It was busy when I came and when I returned to pick up the device so I know patience was key. The ladies I spoke with on the phone and met in person to drop off the phone and pick it up were good! And of course the phone still works on the latest firmware it can handle! Would repeat for other repairs and the price was fair. Here's the feedback I promised, thank you CellSpot!

Extremely professional we were greeted at the door all I did was give them my phone number and we…read moregot in line which moved rather quickly even though they were busy All the staff was friendly and pleasant. They must like working there. I witness several different difficult customers being helped by these individuals that were patient, calm , collective and absolutely professional. I was amazed My wife and I are not tech savvy so going shopping for new phones and a new plan is extremely difficult for us and unwanted. I would rather get a root canal. Well, that all changed when we were helped by ULISES GARCIA HE WAS OUTSTANDING !!! We have been back into the store a couple of times to purchase other products because of this young man how helpful , professional and patient he was with us even although my babycould've bought the same items on Amazon at lower price. In my opinion, he needs a raise of salary. This young man was a genius with the technology helping us fix what we needed to fix. I will be back. !!!

Friendly knowledgeable people. They will try and help you any way they can If I had to get another…read moretemporary line, I would go back to them. Very helpful

Signed back up with Boost , I should had never left, always helpful when I walk in store . I am…read moreelated that I am back with boost

Give the team 5 stars I been having another…read morecarrier For years always denied me in many ways Once I switched carriers I just found everything I was looking for thank you for the team for being such great customer service

I had such a great experience today. My phone wasn't charging and I was worried it was broken for…read moregood. YASSEEN E. could've easily tried to sell me a new phone, but instead he took the time to diagnose the issue properly. It turned out the charging port was just dirty and clogged with lint/dust. He cleaned it, tested it, and everything worked perfectly again. I really appreciated the honesty and the fact that he focused on fixing the problem instead of upselling me. We talked about warranty or insurance claims or even jsut a straight upgrade. He was friendly, knowledgeable, and genuinely customer-focused. Highly recommend! When my phone really does poop out on me, I will be back to see him!

This review is not for a particular store it's about the company…read more My complaint is that everything needs to be online, if you want to talk with a LIVE customer service representative they charge you 5 dollars. WTF really? Horrable company for doing that. Unprofessional

The store in general is okay my real beef is with LG then metro for not notifying customers about…read moreLG phone's also selling off LG phones knowing the company was no longer supporting them my wife and I both bought stylos 6 LG phones only to find out 4 months later we have to replace them because LG is no longer selling or supporting them I also bought the warranty when mine phone over night started showing error messages witch made it unusable I put my SIM card in an old phone with metros help they didn't tell me I was voiding my warranty they told me they needed to shut off the insurance because of a software problem so that was a flat out lie so I have to buy another phone at full price my work required me to have a phone so I'm screwed after paying for the warranty for 5 months anyway don't buy LG products what happens when they stop making refrigerators vacuum's or other Smart products your on your own this whole mess cost us close to a grand so be smart think twice about both companies and go elsewhere

From the owner: Switch today & enjoy America's largest 5G network.read more

Through a foolish chain of events I found myself with a cracked touch screen. I'm actually handy…read morewith these repairs, but I did not have ~3-4 days to wait for the replacement screen to arrive in this scenario. A battery is one thing, but a cracked screen with no haptic on my daily driver phone is a hard stop, so I figured I would give this place and try and see what the price and turnaround time would be... they had my phone ready in an hours time, and at a price that was more than fair for their time, expertise, and simply having the part ready and on-hand for installation. I hope to not find myself in this situation again anytime soon, but if I do CPR Cypress will certainly be my first stop! :)

Initially I gave 4 or 5 stars. It's been a little over a month and I have to change my review to 1…read morestar. I'm so upset with Mohammad now that I can't even call him. He ran a diagnostic test on my iPhone and found that one of my front camera lenses was broken (not found) AND that my battery's capacity is only at 65%. Did he tell me about this? No. I didn't find out until yesterday when I had to pay for a new battery. If Mohammad would've told me about the diagnosis my insurance would've replaced my iPhone with a newer one! But instead, he decided not to say anything. He just replaced my broken screen and sent me on my way; KNOWING that I was about to cancel my insurance. I'm so mad. Do you think they will fix it if I call?

Melanie is extremely professional and knowledgeable, she is extremely kind and she is my dedicated…read moreperson I like to get help from. Please don't ever move her! If she leaves I'll leave too. She deserves a promotion for the amazing customer service and hard work she provides

Great store with great, helpful and attentive staff. Needed help with the new phone and he fixed…read moreit within 5mins. The parking is good and plenty. Location wise is right on the corner of Beach & Garden Grove and in a shopping plaza.

Amazing support from an exceptional IT Professional~Warren! His day-job's working on large…read moreserver-mainframes; yet, his kind attention to my home PC issue was outstanding!

Ran into an overheating issue with what I assumed was possibly my processor. Warren determined my…read morefan was malfunctioning and replaced it. Efficient and highly recommend; will definitely be doing business with them again if I have anymore PC issues.

I came here twice to get my phone fixed. The prices are reasonable and the service is fast. They…read moreusually tell you it will take about 1-3 hrs , but they often finish sooner and give you a call when it's done. There is only one guy working, but he's very efficient. They accept both cash and card, but there is a transaction fee for card payments.

Awesome service! Got my iPhone battery replaced in about 30 minutes for only $65. The tech was…read moresuper nice, and I'm so glad I found this place through Yelp even though I'm not from the area. Really happy with everything! definitely recommend for iPhone repairs. They're inside the A.R. supermarket at the entrance.