Had to write a review for today's experience. By far one of the best customer care interactions I've had at any mobile wireless store - AT&T, Verizon, T-Mobile, etc.. I felt that my customer care agent Mark was super knowledgeable, quick and reliable. I had issues with my cell phone and he was able to fix any problems. I felt like he genuinely knew about the services and products. He was calm, collective and understanding. Superb customer service interaction! Customer care like this is why I had to switch back from Verizon to T-mobile! Great work! Highly recommend. read more

Great store with great, helpful and attentive staff. Needed help with the new phone and he fixed it within 5mins. The parking is good and plenty. Location wise is right on the corner of Beach & Garden Grove and in a shopping plaza. read more

T-Mobile - Mobile Phones Near Me - Stanton, California

I honestly don't know why some people work in a customer service industry. My experience was not good at this store whatsoever. Worker wasn't fully knowledgeable and just had bad vibes. read more

Melanie is extremely professional and knowledgeable, she is extremely kind and she is my dedicated person I like to get help from. Please don't ever move her! If she leaves I'll leave too. She deserves a promotion for the amazing customer service and hard work she provides read more

Great customer service. I got a new phone and it was a smooth transaction. I think it was one of the quickest amount of time I've had changing phones read more

I was tired of paying too much with Verizon and finally made the switch to T-Mobile! Mark Sumera helped me out with the whole process and it was easy and only cost me $10 to open a line of service and I got to keep my iPhone and phone number! Great service and now I am happy with T-Mobile and all the perks of being a customer like those Tuesday giveaways or discounts for things. read more

I came to this T-Mobile store to buy an iPhone 17 Pro Max and trade in my old phone. The team originally told me everything was good to go, so I decided to purchase the new phone. After that, the process became confusing. I had to come back multiple times because the main account holder needed to be present -- something that wasn't explained clearly at the beginning. I even asked if I needed to bring him again, and was told no, but when I returned they said he needed to be there after all. It felt like the information kept changing. When we finally got everything aligned, we still waited around 30 minutes, and the final trade-in value ended up being lower than what I was originally told. I'm sharing this so the store can improve communication and make the process smoother for future customers. I do appreciate the help, but clearer information upfront would have prevented a lot of back-and-forth. read more

Employees should know that customers who walk into the store for business expect to be helped and not directed to solve their own problems online. Especially after explaining that their TMobile app is not working. Horrible service. Horrible atmosphere Waste of time here. read more

Walked into the T-Mobile store and I've never had a complaint about our service. But no welcome in, no name tags, no professionalism whatsoever. The girl helping us was trying to direct us to a different location every chance she had. I ask for a manager and they looked at each other like it was duck duck goose. So yes wouldn't recommend this location until they hire a better fit management and a better fit team. Great location unfortunately staff is not great specially if you're bringing in your parents. I never leave bad reviews but I do it for the elderly that really needs tech support. read more

Came in recently and had a great experience. I usually hate getting a new phone because it's a hassle with the workers trying to get me to do promotions and what not. Not here! Jason helped me quick and easy and was upfront about everything I wanted. He also helped me decide on a different plan that helped me save some money without a problem. Made small talk when waiting for a phone transfer but not so much where my ear was talked off. Best experience I've had and appreciated. Thank you Jason for the great service! read more

I walked into the store. I was greeted right away and was asked to take a seat within inside of a couple minutes and I mean a very like maybe two minutes if that I was helped by Diego, who saw that I definitely needed help. I definitely looked worried on my face lol.Diego was an absolute pro setting an example setting the bar high type a guy he made me feel so common and relaxed about a half a second answered all my questions offered me plans explained everything off different phones. The guy was an absolute machine however, he was extremely personal and friendly. I gotta say the best T-Mobile experience I've ever had and I've been been with you guys since.1998. After I was done, he said if you have any further questions, please feel free to come back to the store will help you out. We'll get you started just honestly I felt like a family member was helping me out to be very honest with you I didn't feel like a customer at all, the only thing I was suggest is that the store is carry coffee and water but that is not their fault that's corporate. Are you listening corporate coffee and water in the store. Lol anyway Diego was absolutely phenomenal if you're in the area and you want great service come to this T-Mobile location ask for Diego, he will absolutely treat you with kindness, respect, knowledge, and a level of care. You don't find hardly anywhere. read more

I went to the T-Mobile on Brookhurst and Bolsa and they kept giving me the run around going back and forth, kept telling me I wasnt the authorized user. I then went to this store and they quickly helped me get what I needed done, it took a few mins, the other store I had to wait half an hour just to get denied. Thanks Ulysses for helping me, this will be my new go to spot for any T-mobile products from now on. read more

This place is the best T- Mobile location I have ever been to. All staffs are helpful and knowledgeable. They answered all my concerns about the new phone. Highly recommend read more

Work smarter not .... Why would you seat and wait for phone transferring? They should move to next customer while waiting for data transferring between phones. read more

T-Mobile - Waiting for more than 20 mins for transferring data. - Mobile Phones Near Me - Stanton, California

The employee, Ulises, should find a job where he doesn't need to communicate with people. For him to roll his eyes at a customer when asked to basically just do his job, was ridiculous. Never going back there. read more

Ulisse was honest and extremely helpful! We went to a T-Mobile store in Cypress (where we live), but didn't get an honest rep. He straight up lied to us. Luckily I called 611 to confirm, then ended up going to a different T-Mobile store to check. We added two additional lines and upgraded our internet and one phone line with them. Ulisse was patient and just plain awesome! Couldn't ask for a better rep! Highly recommended this place although the surrounding area is a little bit sketchy. read more

So I came to this store because it was a corporate location and am I blessed that I did because John and Jeanette were super amazing!! Not only did they discover why my phone wouldn't perform the IOS update but I upgraded my phone and was able to take advantage of an existing promotion and got a new iPad. Had some trouble believing everything they were telling me but it seems valid. They got me for more than $1K. I'm very happy with t-mobile but especially THIS location! If you in the area stop by! Amazing crew! read more

T-Mobile - Mobile Phones Near Me - Stanton, California

Great customer service, would recommend coming here for your phone service needs. The Store Manager (Josh) was so helpful and so was the store expert (Noe) read more

Me encanta esta tienda! Cuando fui me ayudaron con mis preguntas. Gracias a todos lo que trabajan alli. read more

Not from this area but stopped in to replace me,my husband and my mom screen protector for our phones. Jason was who helped us he was so polite and very helpful with what we needed to be done. Great customer service great conversation. Awesome guy.! Thank you Jason ! read more

Hands down, Mark has the best costumer service I had from all the phone companies I've dealt with in the past 15 years that I had a plan with. He was actually helping 3 customers at the same time. He has great attitude, friendly, and has great knowledge of the service that T-mobile provides. I hope T-mobile is paying this man for the quality of customer service he provides. Mark if you're reading this, thank you for helping me out with my phone. I really appreciate it bro. read more

I'd like to recommend to anyone that store and Tiffany as the outstanding staff in there. She helped us to fix problem fast and professionally. Please pick that store when you think about T-Mobile! Thanks Tiffany . read more

Had to go in the store to get a phone that was shipped there. Diego was very polite and took his time throughout the entire process. He also speaks Spanish which is a plus. If you are looking for great customer service he is your guy. read more

Love this location! Jeannette & Mark were very helpful with setting up my account last month. They're very thorough and explained everything every step of the way. We had what we thought to be a complicated situation of transferring numbers from different carriers, but they proved us wrong. I also had a billing question & came into the store again to get some clarity, Jeannette remembered me & even asked about my family I brought last time. It's great to know they care & remember even a couple weeks out. Very professional & I'm super happy to have chosen this store for help! read more

When we showed up, the power went out. The employees were confused but, not rattled. They had us come in to learn what we were looking for. Then the power returned. I asked for the commercial deal where you pay off a phone and give a new one for transferring line & $39.99/mo. I was politely told no and that $75/mo would be the best deal he can do. I appreciate the handling of the matter but, disappointed in the difference of price/mo. I'm stuck with AT&T. Wait! I just check my bill for my daughter's line and that's a savings of $12/mo! Looks like my daughter will be switching. New review coming soon read more

This location has really nice people. I came in and was helped right away with my prepaid plan. John is the manager and was kind, friendly, and patient with my elderly mother. Great customer service! read more

What can I say about Mark S., this is the guy you need to see to resolve phone issues, diligent, understanding and sympathetic to your situation, unheard of in today customer service. I had called T-Mobile customer service, advised the caller I was changing carriers, explaining I needed the pin, what else was needed to swap, customer service provided me with pin, and nothing else, my account looked good, nothing of my phone needing to be paid off or it needs to be unlocked. Isn't that what customer service is for, to inform you, assist you? I did my due diligence in calling customer service thinking everything was set to go, I swapped SIM cards, only to have no phone to call in or out. I reach out to T-Mobile online serivce and they can't assist me, they tell me to go to the store, T-Mobile closes at 8:PM, and working with T-Mobile online until 7:50PM, needless to say, no phone for the night. Next morning, I go into a T-Mobile store, and Sean puts in request to unlock phone telling me it takes up to 24hrs, so another day without a phone and mind you, no backup phone. Day 2 still no phone after 24hrs, and now 2.5 days, and now you see why I was ditching this carrier. I'm driving home, I see a T-Mobile store (I know this was God). I decided to give it another try, was met with Mark S., who greated me walking in, sat me down, he listened to my journey, and ran with my issue. He went to the back, called customer service and came back and explained the following; The issue was a balance due on the bill of the $55.83, b/c I was on a 30mon contract and not 24mon., I still owed on the phone, and I couldn't pay it in the store, had to wait until a paper bill came to my home. Mark S. worked on my behalf, fought as if this was him having the issue, that goes a long way with me, I work to get things completed however long it takes, incredible and shows Mark takes pride in his work. He asked all the questions to customer service as if it was me asking them. Mark stayed on with customer service until my phone was restored, even though this was not my carrier anymore. To say this is bitter sweet, it is! For all the bad there is a Mark S. and I can not thank him enough. read more

Extremely friendly staff! Al and John, who had helped us with all our questions and was able to assist us very quickly. In and out! read more

This was one of the better T-Mobile locations I've visited since being a customer for over 15 years. The employees provide good customer support and service. It's located on the corner of Beach and Garden Grove Blvd. Not as crowded as some of the other locations so you don't have to wait as long. read more

My husbnd and I came here and ended up upgrading our phone. Joe and Mark were the ones that us out. The minute we walked in both guys were so helpful. They help us select what phone we would work better for each of us. They also help us put in our screen protector (this is a must for me) putting in that screen protector with no bubbles is definitely a pain in. If you are looking for new phone i highly recommend goingbto this store ask for JOE or mark they are awesome. read more

What a difference from most in Huntington Beach, CA and surrounding areas. I walked in stated what I needed and young lad quickly gave me my best approach to my needs. I say...THANK YOU. read more

Amazon customer service, definitely can tell this corporate store goes above and beyond to help! Mark and Al were extremely helpful in upgrading my new phone. Highly recommend this t-mobile store for their exceptional customer service! read more

Leo and Kimberly are literally the best any T Mobile questions or issues you have come here. The best customer service EVER

John was very nice he really helped me out and explained things very good. He is a awesome worker.

This location has an AWESOME staff. Everyone worked together as a team just to assure my visit was satisfying. I liked to mention the customer service reps that went above and beyond to help me. Jon, the manager definitely holds the right position. He should be promoted or given a raise for his dedication & loyalty to his customers. Chaise & Mark are also deserving of an increase in their salary. I have NEVER been into a place of business that was so welcoming. Thank you to those of you who made my visit so pleasant. Keep up the GREAT work!!!! Ill be back... read more

uograded a line and was told i could do a trade in. when trying to turn in my trade in now all of a sudden my phone doesnt qualify for a trade in. how convenient for them. they will say anything to get the sale but leave you with no help after. read more