I had such a great experience today. My phone wasn't charging and I was worried it was broken for good. YASSEEN E. could've easily tried to sell me a new phone, but instead he took the time to diagnose the issue properly. It turned out the charging port was just dirty and clogged with lint/dust. He cleaned it, tested it, and everything worked perfectly again. I really appreciated the honesty and the fact that he focused on fixing the problem instead of upselling me. We talked about warranty or insurance claims or even jsut a straight upgrade. He was friendly, knowledgeable, and genuinely customer-focused. Highly recommend! When my phone really does poop out on me, I will be back to see him! read more

Went here for help to install new phone but it was crowned, 10 people are in the waiting list and there were 3 customers are being helped. It will be over an hr to get help. Left to go to other store. Staff was nice and informed the long waiting period bad advice to go to other store or come back later. Plenty of parking since in a big shopping plaza. read more

T-Mobile Experience Store - Mobile Phones Near Me - Cypress, California

I went into the store today to ask a few questions and to take care of equipment I had under my account. I was immediately greeted, and a few minutes later got assisted by Haydee. She was friendly, helpful and answered all of my questions. I left with the reassurance she provided that she would follow up tomorrow to confirm no charges were made under my account. Very satisfied with the staff overall, despite the store was busy, I was in and out in 15 minutes. read more

I went to this location recently to exchange my phone for a new one. I was greeted by a friendly employee. They were really busy and yet still got through everyone, the employees take their time with you. They're so nice and patient. I will definitely recommend everyone to come to this location. Shoutout to Veyda for all her help read more

We stopped by this location which is normally not our usual route. Pleasantly surprised for the quick service and professionalism from Santos (I'm sorry if that's not the correct spelling). He was very knowledgeable on the products and how beneficial each accessory would be for our new iPhone 17. We were in and out of there in less than 1 hour! Highly recommend him to help you with your product needs. :) read more

Came in today just to pay my phone bill.... Was helped right away. Fast easy and very convenient. Thank you!!! read more

T-Mobile Experience Store - Outside - Mobile Phones Near Me - Cypress, California

Nice experience here. Jonathan was the one helped me. He is very professional and knowledgeable. The new phone are with 128GB and better sound. 5 stars for him. read more

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I decided to switch the cell phone service provider to T mobile this week. I had T mobile but it was 15 years ago. I was a loyal customer w Verizon. I almost got shocked when I completely switched the mobile service to T mobile, the connection was quick, no interruption, call quality was great and especially voice mail was great. It is visual voice mail w their mail app, without extra fee. I waited 4 days until I posted the review on Yelp. The performance is way better than Verizon and monthly service fee is way cheaper. I got the 55+ deal plan w 50GB data plan. I don't have any issues to watch YouTube video and download and play the songs, video, and search for anything. Wonderful!! I regretted now why didn't I switch early to T mobile. Now I got huge data plan and even free international text from the other foreign countries. The staff, Henry was super friendly, My wife and I didn't pay any initiation activation fee. Free for $35 per line!!! Thanks for the great plan, service, and performance. I give 5 stars for these reasons. read more

T-Mobile Experience Store - Mobile Phones Near Me - Cypress, California

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I finally decided to switch my cell phone service provider from Verizon to T-mobile. It's been more than 23 years since I switched to Verizon from Tmobile. Wow!!!! Big surprise!!! They have 55+ deal and free activation fee, 50GB data almost unlimited data plan. This time I am so happy to have a great deal for my hubby and I. The staff, Henry, was so friendly to take care of our service. My hubby and I felt we made right decision. Verizon doesn't have 55+ senior deal, neither unlimited data plan, Verizon has high monthly tax, charge. We got home back and tested everything and we loved T mobile Visual voice mail app. Very convenient, easy set up, and visual effect made voice mail clear. Overall, the service was great. The deal was 5 stars. Pros Service: 5 stars Price: great for 55+, 50GB per line Location & Ambiance: 5 stars, super clean, modern, love to listen to the latin music. I didn't know T mobile had way better deal compared to Verizon. So far, the connection is fast, I don't have any problems to watch YouTube, some other media, music services. read more

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We went yesterday morning so my daughter could buy a IPhone 17. After everything transferred from her old phone to her new IPhone 17, we looked around. The gentleman that helped us went on lunch. We waited like 15 minutes and finally asked another worker where the gentleman went. The worker asked his co-workers where the gentleman went. We heard he went to lunch. The young man never came back to tell us anything, but we heard so we decided not to continue the rest of our business there. Overall, the customer service needs improvement. Customer service is really important. I went to another T-Mobile. read more

Everything!! Yadira was fantastic and was tremendously helpful. I'm an AT&T refugee and what a world of difference! Honest, forthright and easy to understand even for this old lady! I would recommend T-Mobile to anyone looking to switch companies! Kathy Thomas read more

We went in there frustrated already since we had been on the phone with 9 different T-mobile agents for an issue we had on a new phone. Walked in and was greeted by Haydee Osorio Jacobs. She asked what was the problem and she fixed in with in 2 minutes. She was patient and very knowledgeable of what she was doing. She has great customer service. Thank you Haydee for helping us today! You are the MVP!!! read more

Thank you to Nate B. for helping me get the latest IPhone and save $30 on my monthly bill! I kept getting e-mails from Sprint telling me I needed to upgrade my phone and it would save me a significant amount of money. I went to the T-Mobile store on Lincoln and Valley View and they weren't very helpful and referred me to a "Sprint Legacy Store" because my existing phone had a crack on the back and they wouldn't accept it for trade-in. I was referred to this store and Nate took care of everything for me and took my old phone with the crack and said since it's still working it's fine. I was still under the Sprint account/network and I believe this new upgrade transferred me to the T-Mobile network/account finally which is why they were willing to accept the phone with the crack. Nate was really easy to talk to and he transferred everything to my new phone and cleared my old phone, installed the screen protector and explained the warranties and savings on everything. This store was definitely busier than the store on Lincoln & Valley View but everyone that stopped in was being helped in a matter of minutes. I'd definitely come back here if I needed a new phone or replacement accessories. read more

Well, one of the reps here was not being honest with the trade in prices as well as upgrades. My brother used to own a T-Mobile store, so I do know the ins and outs of the business. It has change a lot, but in business honesty is still the best policy!! You definitely won't get it here that's for sure!! Went to a different location in Stanton. We had a better experience and honest rep there. Go see Ulisse or Diego read more

Shoutout to Veyda for all her help! She was super knowledgeable and patient with helping me feel confident with my purchase! I felt super satisfied walking out that door and will be returning back to this location when my fiancée needs her upgrade. I also walked out with a new iwatch for me and my partner thanks to a New promotion so the deals were great too! read more

Aimee got a new iPhone ... we tried doing the initial set up at home and ran into some problems . Came onto the cypress location off Katella and Knott ... Christopher helped us out, got us all set up in a few minutes. Great customer service and knowledgeable!!! Thank you Christopher !!! read more

T-Mobile Experience Store - Christopher helped us out, got us all set up in a few minutes. Great customer service and knowledgeable!!! Thank you Christopher !!! - Mobile Phones Near Me - Cypress, California

Great, professional, and friendly customer service!! Had the pleasure to meet George that day; he was knowledgeable, very attentive and patient, and answered all my questions with clear and simple details. Thanks to George, he set up a new plan and got my new SIM card activated and running in no time; before I left, we even tested the new SIM card and I was able to call that store from my cell phone. Big kudos to George!! read more

Just got helped out by Haydee, she told me she couldn't offer me a charger to finish turning in my old phone and then helped another guest before me, very rude. read more

When I tell you this is the best experience I've had at any T-Mobile. Mayra was beyond amazing. She helped us upgrade our phones and get everything situated. She was so friendly I swear we were laughing the whole time. I'm so happy with the phone and accessories I got. Not to mention she was very thorough when explaining all the ins and outs with our purchase. Definitely coming back because of her great service. read more

Customer Service Rep/Tech Alejandro and his Team are very friendly, helpful, knowledgeable, and professional. It took him only a few minutes to help transfer data and set-up the eSIM on my iP14 Pro Max. Clean well-stocked store and someone quickly asks if you need assistance. Much improved from the Sprint pre-acquisition days which was horrible. Thankful to Alejandro and T-Mobile for providing outstanding customer service at this location! read more

T-Mobile Experience Store - iPhone 14 Pro Max Gold - Mobile Phones Near Me - Cypress, California

Took my dad in today because he just got a new phone and needed to switch over his number to the new phone. My dad doesn't speak English (Vietnamese speaker) but luckily David was able to walk him through the process in Vietnamese. I didn't even need to be there to translate! :). Besides that, David service was one of the best I've seen from any T-mobile store. Very friendly and helpful. Definitely were happy with the experience! read more

T-Mobile Experience Store - 5 stars service from David Nguyen - Mobile Phones Near Me - Cypress, California

Nothing but good service Andy answered all my questions in clarity and helped me make the right decision for opening up another business line really appreciate it. Especially since I can't say that about most locations. They are busy I understand why. Thanks Andy R! read more

Knowledgeable, rapid skilled reps. Thank you Haydee Osorio Jacobs for your great assistance & awesome service!

Used to really like this store because of the great customer service, but it's gone down quite a bit since I've returned these past few times... Previously, when you walked through the doors, you'd be greeted by some/multiple staff member(s) who would then reassure you that you'll be serviced as soon as the next available staff member is ready. These past few times, though, I'd come in and there'd only be 1-2 staff members on the floor and no one would greet me or really acknowledge that I was there. After awkwardly lingering around for 10 mins or so, a slew of other staff members (~3) would emerge from the back room and slowly begin to make their way towards waiting customers -- but only if you stare them down and make eye contact. Once they finally approach you, they're usually pretty nice and as helpful as they could possibly be. It's just getting their attention and acknowledgement that's my biggest issue. Other than that, the store is large, bright, and clean. There's a sitting/waiting area at the front of the store, and there's usually ample parking space outside. read more

T-Mobile Experience Store - Inside the store - Mobile Phones Near Me - Cypress, California

Horrible service and was lied too within the first 3 minutes of talking to a subpar "Tmobile expert". I laugh every time I hear expert when In fact the have no additional training or ability to do things a real expert can do. So according to customer care and the other store that actually assisted me (WHICH WASN'T MY SELLING STORE IF THE LIAR THAT TOLD ME THIS IS READING IT.) which is why I filled a formal complaint with them and am going to follow thru on this so this store doesn't practice anymore practices that go against tmobiles policy. read more

The service here is horrible. They made us wait only to tell us they couldnt help. The reps name was David.

Chantal very nice and very helpful. I appreciate that. I love this store and the people.

I went to store to setup 2 phone lines. One phone I was making payments on with T-Mobile. They set me up for autopay and paperless billing. I thought my payments were to much so when I made an account online I found that they were charging me for (4) phone lines the first month and (3) lines there after. They would only give me back 3 months of overpayment. SCAM, STAY AWAY, WHAT A RIP OFF...Don't go near the place... read more

Love t-mobile ! They offer great deals . I myself have the unlimited plan which I love . But I also love how they treat their customers so good ! Very Tuesday on the T-Mobile Tuesday's app you can claim free things they are giving away . Like Today's T-Mobile Tuesday's!!! A free back pack whattt!!! read more

T-Mobile Experience Store - Free backpack , T-Mobile Tuesday's. - Mobile Phones Near Me - Cypress, California

Yes cell service seems to work most of the time battery is running low. I think I need a replacement. It's only been one year.

Staff needs more training. They had me go back home to turn off the "find my phone app", when i could have done it from thr store. Then they said that in order to replace my phone, i have to pay a re-stocking fee of $75!! After this, i went home and they forgot to switch my old sim card from my old phone to my new phone!! Please train your staff better! read more

Came to fix an issue on my brothers account. Got checked in outside due to covid, understandable in these times. One person ahead of me waiting in the heat a gentleman comes up after me the associate, Daniel, checks him in and asks what he needs help with since he said he is adding a line he proceeds to help him out first. He turns to me and says I have one person ahead of me waiting for Spanish and I'm next. I ask why he can't help me before helping him and his response is that the customer was here before and just waiting in his car. I understand the importance of hitting goals and making commission but at the same time especially since I'm waiting outside in the heat and right next to him he should have done the right thing and helped customers in the order they came in. I've been a customer since 2013 and have 3 separate accounts (including a business one) and have given T-Mobile plenty of business. Customers with routine transactions should not be treated as if they don't matter. read more

T-Mobile Experience Store - Mobile Phones Near Me - Cypress, California

I walked into T-Mobile and at 4:55 absolutely nobody approached me to see if I needed help. around 5 workers were standing in a circle helping 1 customer. After standing there for about 10 minutes I asked for a manager and on of the guys said he's he manager and he'll help me when he's done. Very unprofessional. Then after I was told at the original T-Mobile that they were holding the phone for me I get there and the young lady says give me around 20 mins to se if we have it. I don't know if she just wanted me to leave but if you review the camera from the time I. Am in everyone else was helped the minute they walked in. Very poor service from a very poor staff. read more

Returned a unused and unopened phone. They claim that they didn't receive it. Sent via UPS with tracking information confirmed delivery. Scam company. read more

Go elsewhere, the people at this location, in particular the so-called store manager, are unfriendly and not helpful in any way. Worst than their inconsistent policy between online and store, was the service. The store manager looked like I was bothering him, irritated with my presence. Not sure why he's managing that location when he looked like he didnt want to work; fidgeting with other things and making little eye contact while I was talking, only then to ask me what what I needed at the end. Maybe listen then you would have known? It was a super simple request and it was fine they couldn't help, but perhaps give better customer service and don't act like customers are beneath you with their requests because your time is somehow too valuable to answer questions... read more

T-Mobile in Cypress provides excellent service. Helpful staff, quick solutions, and a convenient location. Always satisfied with their customer service! read more

My husband and I and our service doggie went in to activate our phone service from AT & T to T-Mobile. Seems simple and basically it was, we already had received a transfer pin. The young lady offered to assist us. We had two phones, 1 ipad and I iwatch. She did her job and I would say, that is what she did, not providing any customer service and not friendly. It appeared to me and my husband that she was irritated that we where there. I figured that maybe it was because she was not making any money from our being there. We had basically done everything online. This is not a good representation of any company depending on customers for their livelyhood. We own our own company and if any of our employees did not provide quality customer service they would be looking for another job. I am old school, a nice friendly smile and a hello would be a good start. We plan to purchase new phones and will not be going to this T-Mobil location and would suggest others to go elsewhere. read more

I had a problem with my iphone 11 not having signal whenever I am outside of the house and no wifi. All apps and directions are not working. Jeff changed the SIM card and checked on my account and discovered that my wifi is not on. He is very professional, courteous and knowledgable. He is an asset in the company. read more

We were interested in switching our mobile service and internet away from AT&T because T-Mobile offers 55 and over plans with locked in rates for cellular plans, and their internet is more affordable as well. We received excellent service upon arrival at the Cypress location! We were checked in as soon as we entered, and only had to wait a few minutes to meet with our store associate Kimberly. We had already researched what we wanted, so she was able to begin the tasks of getting our phone numbers transferred and setting up our mobile service. She did so efficiently and communicated well throughout the process. Once that was done, she was able to set up our new T-Mobile WiFi router/gateway in the store. All we had to do was take it out of the box and plug it in once we got home! We'll be saving $450 annually based on the switch to T-Mobile, and our mobile service and WiFi have functioned as good or better than what we had with AT&T. Thanks again for your help Kimberly read more

I come in to change my screen on my phones. I bought 3 screen protector for 3 different phone. When I come to get them change I was told that I had to purchase 2 because it did no show that I had purchased and only changed it on 1 of my phones. They are only trying to sell you products to get their commission. This location does not help you unless you are planning to buy something at the store. read more