I was porting in from Verizon to join my boyfriend's account. The good thing is that I was able to log in online and check the bill and other settings with my line. They even serviced us past the closing time, which was really considerate. We were given a third line that we ended up never using, and I never did get my reimbursement, so I paid nearly $500 to pay off my iPhone 13. I ended up switching to AT&T, and upgrading to the 15 Pro Max, so we went to a different T-Mobile location to figure out how to switch over yet again. I had connectivity issues with my Apple account, such as iMessage disconnecting, and not receiving calls on all devices. So, I would suggest not porting the same number across providers. read more

I had to go into this T-Mobile store in Anaheim on State College a well known store that I've been coming to for years off and on. Anyways I had problems with and existing phone that all of a sudden shut off completely and would not recharge. I came into this store and get my serviced switched out from the old phone to new one. Employee JOSE M. was so accommodating and helpful in order to get my TikTok account up in running even in my current or primary phone that I had problems logging in the first place. Everything was successful with Jose's help. I was able to get my new phone up and running along with my TikTok account being set up properly. Jose was Amazing and quite the Professional. 10 Stars in my book. Thanks Jose & T-Mobile. Someone call Corporate for this young man.. read more

This is my local t mobile store and I never really need to go in branch for anything, last time I was here was a couple years ago to go pick out a new phone. Anywho today I needed actual support for something and the rep who helped me (black and grey sleeve glasses, close to 3:30pmish) assisted in exactly what I was looking for. Whole staff seemed professional and even though they were a little busy I was promptly assisted after check in. Clean location 10/10 would recommend to friends and family for any mobile services needs thank you read more

Christian helped me set up phone, and found the best option for my needs. T mobile has always provided me with exceptional customer service.

All the store there were so nice!! Our guy was Bryan and he went above and beyond, if you want professionalism, kind, and efficient ask for him, thank you Bryan for all you did for me and my Mom! read more

Shoutout to Christian for being so helpful and patient today assisting my partner & I buying new phones!! Long story short, I was cut off of the family plan by my sister and needed a new service line, as well as a new phone for both my partner and I. Christian was sympathetic to my situation, extremely patient, and very knowledgeable with all the questions we had. He went above and beyond with his customer service and was very helpful in picking a new phone number that was closest to what my previous phone number was. He even helped the suegra in creating an online T-Mobile account and made the entire process smooth, easy, and stress-free for us all. He was extremely thorough and genuinely just a nice person. This location is definitely my new favorite, thanks to Christian! read more

What can really be improved is the customer service and employee training. My mother has service here and is now in debt because one of at&ts employees gave her wrong information about transferring a number we had with AT&T to t mobile , I was the one leaving my moms phone plan cuz my phone had broke and my bf bought me a phone from t mobile and put me on his line and I wanted to keep my number and expressed to the employee that If it wasn't possible it was completely okay the employee then proceeds to tell us that I could transfer the number to T-Mobile where I am now serviced and that my mom could put a pause on that line and phone payment and when my mom was ready to unpause the line that she could submit a insurance claim on the phone... never once said that if we did transfer the phone number to t moblie that we would have to pay right then and there the rest of the remaining balance on the phone to pay off in less than a month! And we did talk to customer service and they did not want to help us at all until we made a payment on the amount left on that phone .. talk about a scam! Do better AT&T, lacking customer service and employee training. read more

This review is specific to your associate manager Jairo. I went in over an issue with a phone that was purchased some months back but not immediately activated. When I attempted to activate it, it had apparently been locked by someone's business software. What?!? This was a brand new phone out of the box. The phone had been ordered online so the obvious thing to do was to go in to have the issue resolved. I spoke with Jairo who suggested several times that I had been the one who installed the software. The entire situation was extremely frustrating and he resolved nothing. He then suggested that he email the "account executive" who suggested that I talk to my company IT (this was my small business phone). At the end of the day nothing was resolved and after emailing at least 3 times neither Jairo or this so called account executive had the decency to respond. Fortunately, I escalated this via social media and the issue was resolved the same day. Moral of the story? Don't mess with these people when experiencing difficulty with your device. This manager gave zero cares about resolving an issue for a customer. read more

We had the opportunity to go to this T-Mobile location. Lincoln and State College. The service was great. We talked to Jairo and Evelyn . They did a great job . They have many plans to choose from . They were very helpful to explain all the options . We highly recommend this place. read more

The workers here are very friendly. The new manager Nate is an angel. The manager Adriana (i think that's her name) knows I'm a member of t mobile for years and knows me personally. She wouldn't assist me without a photo Id even though i was robbed and have a copy and photo. I'm suing this company and she should have never been a manager in the first place. She's two faced and lacks people skills. Rude and condisending. Rude to people that have disabilities and are not patient or kind. Promote Nate and Abril! Get rid of this witch! See you in court t mobes! 143 read more

T-Mobile Experience Store - Me! @poppunkpriestess_ - Mobile Phones Near Me - Anaheim, California

Because of the excellent customer service I've had over the years, I've remained a T-Mobile client for  15 years.  That said, customer service varies depending on  the location, and this one is no exception. It's a truehit-or-miss situation, depending on who you  happen to meet. For instance, today, Finni was fantastic; she was kind and courteous in answering all of our concerns, and we were in and out quickly. I have to commend her for gracefully addressing our frustrations. That's not always easy. However, I'm deducting a star for the young lady who greeted us. I'm not sure whether she's the manager, but she might benefit from some customer service training. We only spoke with her briefly, but it was sort of embarrassing to watch her deal with other customers who came in after us. She seemed more agitated than concerned when one gentleman was trying to ask for help because he was having difficulty making long distance phone calls. Instead of investigating and finding a solution, she blew him off. Like I said, hit or miss. read more

This T-Moble store at this location was really great. The customer service was on point and gave me a great experience during the whole service . The employees were very respectful professional and efficient. One employee went out of their way to get me from my car when it was my turn but my cell was accidentally off. Then another employee that helped me (Finni) totally did an awesome job by being very one on one, answered all my questions and was fast in replacing my screen cover. She was also very informative. I definitely will be back here again and I recommend this place. read more

T-Mobile Experience Store - Her card - Mobile Phones Near Me - Anaheim, California

Darlene was amazing! Had a bad experience at another however they treated like a king here! thank you again!

Thank you so much to Anayeli for fixing my boyfriend's phone, she gave us great customer service and was super friendly. We definitely recommend this location and Anayeli! read more

We went there needing a screen protector replacement. When we got there asked the lady who greeted us if they had a replacement for my phone in stock because we were already at different locations and they had it out of stock, she said yes and we proceeded to wait our turn in line. After almost 45 minutes waiting the guy who was helping us said they don't have a replacement in stock for my phone. So why did they have me wasting my time there. read more

Shoutout to John that worked the evening shift on Tuesday. I called other Tmobile stores to ask if they can activate my new phone I bought off Offerup and they gave me the run around on how technically Sprint isn't merged with Tmobile yet so id have to go to Spring store. When I called Sprint, they tell me they moght not have the sim for an Iphone 6s. I stopped by this shop anyway and John was able to activate my phone in no time. read more

This is the BEST mobile store I have EVER visited (and I've been to tons through the years.) Mike is our Mobile Expert and is truly EXPERT in every way - so helpful, knowledgeable, friendly, knew exactly what we were doing, and worked quickly through the tedious process of switching our phone service. I have never had such great service at a mobile store. And Maira the manager rocks. She has been so nice, fun to talk to, and made sure we were getting great service from Mike (YES - we are)! We are just finishing our family switch from Verizon to TMobile! We are so excited and happy to be leaving in a few minutes with iPhone 12s. Thank you Mike and Maira! read more

I actually came here twice for assistance on a phone. The first time nothing was really done, but this store is NOT at fault for that. I put all the blame on the customer support for telling me false information. Only reason I mention this moment is because the staff there was really nice and very helpful. The second time, they managed to undo a very big mess that another T-Mobile store created (I visited the one on Katella). It took forever, but they managed to get me the phone I waited almost a month for. The guys who helped us were Marty and Max, those guys are the best. Really took care of the whole situation and answered any questions we had. I love this place, definitely coming back here if I ever need another problem resolved! read more

Finni was amazing!! She did everything she could to make sure I left there satisfied. She took her time and made sure I understood my contract completely. She is very knowledgeable and super friendly. If you ever go to this store ask for Finni. I'm glad I changed from ATT to Tmobile. read more

Feeney, was absolutely amazing I loved her great attitude, and for service she is definitely a great person to know. Sincerely, Rich read more

T-Mobile Experience Store - Mobile Phones Near Me - Anaheim, California

Shout out to Monse! She saved my life. I went to target and another T Mobile and got a hard time with purchasing a phone. Went here Got a new phone super fast with amazing customer service. All I want to say is thank you :) read more

Carrier locations are always a hit or miss but I have had nothing but good experiences here. Miguel is the best and greatly helped us when another associate messed up our order. He went above and beyond for us making sure everything was taken care of. We had a tricky situation and he put up with my endless questions and was quick with a resolution. The place is always clean and even if they can't get to you right away they are quick to greeting you and taking your name. Side note: switched from Verizon to T-Mobile last year and had nothing but a positive experience! If you are thinking about it make the jump! read more

Worst customer service ever, walked in to start service on a device I Brought in and the woman working at that time said my device wouldn't work with Metro PCS Network without even trying. Her and her coworker even laughed at me as I walked out the store I really felt discriminated as I did not have the money to afford a new phone , I took my business elsewhere and of course my device was compatible with the network These people are just hungry for money and want to make you buy a new phone every time SMH! read more

As soon as I jumped out of the car maribel was there to help out and answer my question! Helped me with my note10+ pen.

I am very impressed with Evelyn and Mauricio at this location. They are kind, patient and helpful. They know me well and have always been able to troubleshoot any issues or complaints that I have. read more

This t-mobile is closest to my house, and I always go to another one when I have to go in-store. Every sign in this store is in Spanish (hello - we speak English here), there is also a ton of people always in there, and the employees either ignore you unless you walk up to them, or are just rude. If you want to work for your customer service then go here, otherwise go to one a few streets away. I've posted reviews about the good ones around. read more

T-Mobile Experience Store - All signs are in spanish..... - Mobile Phones Near Me - Anaheim, California

Thank you to Maira and Jonathan for all Your help! I was greeted and was helped right away my experience with this store was excellent. I've been to other T Mobile stores within Orange County and everyone else needs to take note from Maira and Jonathan on how to treat their customers. I recommend this store to people. Go see Maira and or Jonathan for all your T Mobile needs. read more

This is a busy T-Mobile that knows how to handle mass amounts of customers. I've come here for everything from buying a new phone, to getting a friends phone repaired, and everyone is really nice and helpful. Even if it's something they can't help you with in the store, they'll call customer service and get things set up for you, and then pass the phone over. That's a lot better than having to go all the way home again and hope you get some help over the phone. If you come on the weekend this place is usually packed, especially if they're having some kind of special. But you usually don't have to wait too long for someone to help you, and they're pretty good at acknowledging you when you first walk in the store. Overall, one of the nicer T-Mobile stores around. read more

I want to thank Fili for helping my transition from Verizon over to T-Mobile. Fili delivered excellent customer service. Fili is patient, caring, and professional overall. Fili is an asset to T-mobile and should be the ambassador on how to treat your customers. Thank you Fili you are awesome. read more

Service was really slow but once we finally got called the employee was very helpful and cool. I went to add a line and walked out with a Apple Watch lol thanks to the promotion they had. It would be nice if they had the payment machine for cash payments instead of having people wait in line to make a cash payment read more

Great service. Ask for Feliciano. Will be returning to this store as long as he's there.

Meyers was dope helped me through the process of adding new lines and was completely transparent. Come work with him and get on T-Mobile

This store has the worst manager ever ! First of all I wanted to upgrade my phone and the inspection wouldn't pass cause they said my phone didn't have the white or red line to show proof that the phone was has water damage so I came here cause this is where I purchase my phone and the manger was so rude and said I had to pay 100 so that I can have it pass and I can trade my phone in she said she couldn't overwrite anything for me ! Meanwhile I purchase the phone here and that means they sold me defective phone ! They sure have no problem for me paying for this phone that came out to over 800 but can't over write me for 100 so I can upgrade keep in mind they gave me the phone defective in. The first place ! The manager kept rolling her eyes and was being the biggest b**** ever ! Even I front of her employees like what kind of service is that she didn't even care at all that I have to go out of my way back to apple and have them fix this when this should of never been my problem in the first place ! Worst customer service ever and I will make sure everyone knows ! read more

T-Mobile Experience Store - Mobile Phones Near Me - Anaheim, California

Let's just say I took my business elsewhere in less than 10 minutes! The customer service sucks. No help what so ever. When I go to phone stores there are salespeople that try to sell you their phones....this one didn't. The skinny guy (sad I didn't remember his name) did no explanation whatsoever! He said he was going to go to the back to get the phone we chose (after we did our own research) and came back with nothing. We were sitting there just staring at him while he stayed talking to his co workers! We got up and left. We went to the store on Euclid! Ask for Rick he is really helpful. read more

When I walked into the store they were fairly busy, but I was greeted almost instantly. I was having trouble with my phone and was helped by Ricky. He was nice and very knowledgeable. Ultimately my phone couldn't be saved, so I ended up getting a brand new phone. Ricky made the transition to the new phone quick and practically effortless. Definitely turned a crappy situation into a good one. Thanks, Ricky! read more

This by far has been the best T-Mobile location that I've been to. Despite the fact that this is a high volume store they're very quick to assist customers. Although I wasn't able to purchase the phone I wanted during that day due to their systems not functioning properly, they were more than accommodating and told me that they would hold the phone I wanted to purchase until I could come back two days later. When I came back to finally purchase my phone they were able to back up the data from my previous phone and restore it on my new phone in less than an hour. I would definitely recommend a visit to this location for all your phone needs. read more

honestly this is the worst location ever i love tmbile but yestday. october 9th at 10 am .i went trying to switch to the new promotion and the guy kept telling me it would only work if i bought a 200 dollar speakers which i know was bs because im not mental .but he kept insisting that was the only way ..but i know they obviously get paid in commision so i had to double check wemt online to chat to tmobile associate and he confirmed. that i didnt need to buy anything and he signed me up for this new plan he never mentioned i had to purchase this . so to the associate that took my case ur an asshole try fooling someone else . this is the second time this tmobile location has done something similar to this so they get one star because now i have to drive to a different location amd yes i know they work of commision i know how sales work i use to work in retail so i get it but seriously trying to scam someone for 200 bucks what a shitty move . cant believe he thought id be stupid enough to fall for that read more

horrible customer service, whoever was holding the retail valet today didn't even look like he wanted to be there. Sad that this store has the rating it does but it all makes sense why now. read more

Really bad costumer service. This is the 4th time I come in this store and it seems they're still bad. First time was when I opened an account. The first time I walked in here I told them I wanted to open an account and they kept me waiting for about 40 minutes even though they weren't busy. 2nd time they ignored me. It did seem busy so I tried to understand. 3rd time they weren't busy at all I came in told them I had a question regarding an upgrade and they told me they would be right with me but 2 minutes after they told me that another customer walked in and they helped him right away. 4th time which was today the same thing happened they told me they would be right with me but as soon as another customer walked in they helped him right away. read more

I do not use T Mobile phone service, but came in here after the AT&T store next door (Which I do use) wouldn't put a phone screen cover on my phone for me... and a T-Moible employee was more than happy to help me! He was so friendly and nice and did a great job. I was really impressed with the customer service considering I am not even a customer! Great staff and nice place. Easy in and out! read more