Staff is super nice! Gerardo is my go-to rep! He is nice, courteous, &&& gets the job done. He is also very patient because I get impatient. Love this store &&& staff! Ask for any deals! read more

The service I received today by Anayeli Hernandez was incredible. I had issue on my phone that was going on too long and several trip wasn't fixed. She got involved and refused to give up until it was resolved. Her determination and positive attitude was refreshing. Thanks so much for correcting this issue. I'm in the Finance business helping families in most states with retirement, investment and Life Insurance so my phone getting text messages is so important. #Happy customer! read more

Came in to get my girlfriend a new iPhone for her birthday. Friendly and helpful sales representative assisted us with selection of the phone, moved her data and contacts to the new phone, and offered us several cases, screen protectors, charging cords and adapters. Quick and easy transaction. read more

I came here for a quick stop to see if they were able to fix my phone that was stuck on "updating" I was assisted by Alex right away and had my concern resolved in minutes. I ended up having questions about other equipment and accessories and Alex was extremely attentive and resourceful. I highly recommend this location! Hands down the store I will continue to come to for all my upgrades and service needs. read more

TM Direct Store is very trustworthy. The products are authentic, well-packaged, and shipped quickly. Everything matched the description perfectly. Customer service was responsive and helpful whenever I had questions. Overall, a great shopping experience--much more reliable than third-party sellers. I'll definitely shop with TM Direct again. read more

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My phone wouldn't hold a charge. I was told by T-Mobile customer service my new phone would be shipped to this location in Fullerton (Orangethrope/ S. Harbor Blvd) because they're more experience when it comes to delicate phone issues. The location is about 16 miles away from home. I'm not gonna lie, they do get busy. Wait time was about an 1hr or so, and it didn't help that it was days after Christmas (12/29). Once it was my turn, Analaie (T-Mobile lady) assisted me with awesome customer service and I was out the door in less than 15mins. Remember to "Pack your patience". read more

T-Mobile Experience Store - T- Mobile (Orangethrope and S. Harbor Blvd) - Mobile Phones Near Me - Fullerton, California

I am not a customer of tmobile directly. I am with metro and I had gone across the street (by chikfila) to ask for help with my iphone as I was having issues. No one helped me there. But here at this store Franky was kind enough to assist me and help out with showing me what I needed to do to get my phone working right. Thank you so much for helping this old lady out Franky. read more

My phone bill randomly went up $10 without any warning. Would appreciate some communication on why I am being charged more for the same exact service. I was able to find a better deal with AT&T and will be canceling and transferring my old number to my new service provider. read more

Johnny was super helpful to trade in my old phone for a new Iphone! He was super patient throughout the process and made sure to go over all the details! Thank you for your help!! read more

I went in to upgrade my phone and was helped by franky. He was so professional and gave me the best customer service. It's been years since I've been into a T-Mobile store due to the lack of professionalism from employees but I'm so glad I went in and was helped by him. He made the process so easy and broke down step by step what the charges were going to be no hidden fees and just very transparent about everything. Will definitely be returning and making more in store purchases because of him. read more

It's been a while since we have been to this location due to previous issues with a worker when it was a Sprint Store. We went in to see about watches and phones and were greeted and helped by Vianney! She was super friendly and helpful and that made our experience even better. She explained offers and plans and what would work best for us without hesitation. We purchased our watches and will definitely be going back for our phones. Glad we decided to give the store another try and found a badass worker Vianney you definitely made our night with your customer service and care read more

Kiki was so amazing!!!! She made the whole process, less stressful and answered all our questions. What a sweet lady!!!! This location had the best service. She was able to guide us to all that T Mobile had to offer. read more

Loved the service! Quick and easy ! I went in last hour and was able to obtain a new line, get my phone and plus add on a tablet all within 20 mins honestly quicker then I've experienced , my sale rep was Jo ! He was quick and easy to work with helped me out with ALOT and still took the time to help me the last 10 mins of closing. He was very compassionate and friendly to work 10/10 read more

Wow what great service and repair thank you t mobile for outstanding customer support bought the iPhone 15 pro max love it. Jon thank you for repairing under my warranty my iPhone works better thanks to you!! Robert Cosco Fullerton my go to customer service at Cosco on harbor blvd. The repairs went great thanks again !! read more

Parking is very tight at this location and parking lot had a lot of trash. Inside of the store was very clean. Saturday after thanksgiving was busy but they were adequately staffed. I was greeted as soon as I entered. I was there for an upgrade with trade in. Jhonny was great. He answered all my questions, gave me breakdowns of my different opinions and was patient as I called my brother to review. He got me all set up and allowed me all the time I needed to make sure data transfer was good before wiping my old phone. All in all I was pleased with the service I received. read more

Walked in with a coworker so he can buy a case. Casually asked Mateo if he could take a look at my account. Saw that I had 360 coverage and took a look at my phone because I told him it wasn't working properly. After he confirmed that my phone wasn't working , was able to order me a replacement phone for only $5.00. Thank you Mateo this is what great customer service feels like. read more

Terrible customer service when I came in the store it was empty and no one came to help me or even said anything. Made me feel like I was bothering them asking them for help, went to T-mobile Euclid instead the store was packed and the second I walked in I was greeted, helped, and was way more professional. read more

Such a disappointing experience. We have been customers here for years. Came in wanting to upgrade a phone. They said we can get you a new phone but won't be able to help transfer information it takes to long from closing us closing. You think we want to help with sales here if they won't even take time to help. read more

Their store hours state that they open at 10 am. I got here at 10 am and had to wait with four other customers. So unprofessional to have your business hours posted at the door and on Yelp and not open on time. It's a bad look for T-mobile, if I was at their corporate offices I'd fire all the late employees! Everyone is busy and we rely on the business hours posted to be accurate read more

T-Mobile Experience Store - The posted hours - Mobile Phones Near Me - Fullerton, California

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They're really giving good customer service here now (maybe it has improved from before I don't know). Caesar stayed on the phone with me for 15 minutes, set aside the phone that I wanted. And then Jhonny gave me all kinds of fantastic suggestions and offered T-Mobile's best promos to me that I didn't even know they had... and he did the paperwork and was very thorough, and detailed. I got two new Samsung phones $800 off, with the max storage space, and a free line. So I have the best of the best now. I mean T-Mobile is number one. Things went very smoothly versus Verizon, so this store is awesome. They should give that guy Jhonny a raise because of how efficient and detailed he is in helping us figure out all these complicated promotions. read more

I haven't stepped into a Tmobile store in years. I needed help with a phone activation and was helped by Brandon. He was very pleasant to work with. I usually dread going in person for tasks like this but had no other option. Brandon made my in-person experience pleasant. The process took long (not his fault , my phone and account issue) but the service was smooth. There's a few T-Mobile stores within a few mile radius. I would recommend to come here to this location if you need to. read more

THANK YOU GRACE!! For your patience, understanding , professionalism and RESPECT that I am a Senior and taking the time to explain to me in a way I could understand what I was purchasing and the benefits of my purchase. I Truly appreciate it more than you know read more

The guy with the glasses all he does is walk around with a tablet in his hand . The one with the piercings on her face didn't want to help me because she thought it was too much to help me she didn't want to break a nail read more

I can tell why this store has terrible reviews, came in today about home internet service and getting my phone service switched to a different plan and Frank was the one who (not helped) me. Every question I had he was basically telling me to call T-Mobile and I'm like well that's the whole point of me coming to an actual store, so I can skip all that. He told me flat out that's not his job, every time I've been to any other store they've called and reached out to customer service for me but he is flat out lazy, it's crazy. Will not be back. read more

We had quality service today at this Tmobile store! Victor took great care of us! Go see him for all your cellular needs!

Thank you Josh at this T-Mobile store he was a very nice guy and help me a lot thank you again Josh D. Your awsome read more

T-Mobile Experience Store - Mobile Phones Near Me - Fullerton, California

I ordered my Internet service online, but there was an issue. I was instructed to go into the store and I would be in and out. Not so. So many problems activating my service for the price I was promised. But, this is a good review on the customer I received from one tenacious sales person, Andrew Matteo. He had nothing to gain by helping me as thoroughly as he did. He owned my issue and made call after call to his inhouse departments to make sure everything was in place before I left. I was so impressed by his professionalism and courtesy. I hope his manager reads this review and it gets him some sort of recognition. read more

Poor customer service. Staff was rude. If theres a 0 for a score i will choose 0. And the sad part is it's not just 1 location. Brea mall, La habra, yorba linda. read more

I dont like too post these reviews But this location is horrible.. they only have two computers and most of the time system isn't working. They don't take digital wallet fyi took me two times to try too activate my new phone and had no success.. read more

I would suggest staying far away from this Team Moblie store. Honestly, what a horrible, unprofessional experience. I wished id never gone there. The floor manager Diana and Eli, laughed at me. They didn't help. I've been a customer with Sprint since 1998, I went in with a broke IPhone, they wernt able to fix it, but made it worse than when I first walked in. I went to Best Buy to buy a phone, and it showed in their system for me to activate the new phone I had to go back to this Team mobile store for them to activate it. It showed the Team Mobile rep made this switch the day I was there to get my phone fixed. These untruful girls didn't tell me or ask me if they could switch anything, I don't want anything to do with them-ever. They handed me back a broken phone I came in with but made the problem worse when I went somewhere else to get help. I later learned this Team Mobile store at Orangethrope & Harbor Blvd., Fullerton is a Franchised Team Moble store. Its NOT a corporate owned or ran store. That to me is a Big Red flag, but you don't know or learn that until theres a problem like I went through. Be-ware. Be-Wise. read more

Terrible unprofessional selective customer service. I was not acknowledged when I walked in. 10 minutes later after waiting an employee had a waiting list to which they never informed me I had to sign into. Only reason I found out was because another customer walked in and they put his name on the list. After 30 minutes of waiting I finally walked out bc they chose to help a customer who was after me on the waiting list. Don't waste your time or patience at this location. read more

I went in to solve an issue with an old business account and $300 Erroneous bill and the girl there was phenomenal! She was so helpful, patient and kind. I even asked her tech questions and overall her customer service was superb! I almost wanted to return to T mobile again because of her! She advocated and said I would get an answer in 7 days! Thanks for your help! I really appreciate you! read more

Worst customer service I've received in my many years with Sprint. I was told by a Sprint.com Chat employee to go to a store to get help with a free case promotion for my pre ordered phone. Unfortunately, I went to this store and was "helped" by Frank. He was super rude and gave me attitude. Told me he couldn't help me and to just grab a case and walk out of the store without paying. What the heck? read more

Came to get the hubs a new phone and scored the customer service lottery with Brandon. He was so incredibly knowledgeable and HELPFUL. He worked with us for a while helping us with the whole process. Honestly, I wasn't incredibly impressed with what I saw from some of the other customer service members, but Brandon was fantastic. I appreciated him even more watching how other costumers were treated when they came in while my husband and Brandon were working through his purchase and transfer together. Unfortunately he wasn't allowed to stay and help us all the way to the end, but if/ when we come back we will definitely be hoping to work with Brandon Farmer on all our future purchases. read more

Jose is so WONDERFUL to work with! Provides THE BEST customer service. So patient, knowledgeable and a super cool guy!! It was a pleasure. Thank you Jose. Will only ask for you! read more

Worst service ever. Verizon across the street is way more efficient and 100% better service. Adrian told me the grass is definitely greener across the street. Horrible customer service at this location read more

I was confused to see all these bad reviews probably due to the fact that it gets busy but it's not how it seems I was helped by JOSH who went out of his way to make my experience memorable I've never felt to happy leaving a phone store without being pressured to get anything I didn't want and with the best deal possible !He helped me get everything I wanted with ease so you guys should give him a raise because he's the reason I definitely will come back to this location. read more

T-Mobile Experience Store - iPhone 13 - Mobile Phones Near Me - Fullerton, California

Our tech, Justin went way beyond to help me with my phone. It took a few hours, but with patience and perseverance, he figured out the problem. I was amazed and impressed with his work ethic. Highly recommend! read more

So slow! Literally heard a worker ask another worker if he was going to help the next customer and he replied "I was going to help him but im off soon" and just walked away. read more

Unlike some of the other reviewers, I didn't have a bad experience here. This location is WAY better than the Anaheim T-Mobile store on Euclid St. The employees here were friendly, helpful, and seemed happy to answer my questions. And unlike the employees at the other T-Mobile location, these employees not only seemed happy to help, but were actually knowledgeable. I brought in my new unlocked Samsung phone and they got me set up in no time. Unlike their competition (Verizon, AT&T, etc.), they had a plan that was well suited to my needs. My only complaint is that their selection of accessories (cases, chargers, etc.) could be a bit better. read more