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    T-Mobile Experience Store

    3.3 (49 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Reviews With Photos

    TM Direct Store is very trustworthy. The products are authentic, well-packaged, and shipped quickly. Everything matched the description perfectly. Customer service was responsive and helpful whenever I had questions. Overall, a great shopping experience--much more reliable than third-party sellers. I'll definitely shop with TM Direct again.

    T- Mobile (Orangethrope and S. Harbor Blvd)

    My phone wouldn't hold a charge. I was told by T-Mobile customer service my new phone would be shipped to this location in Fullerton (Orangethrope/ S. Harbor Blvd) because they're more experience when it comes to delicate phone issues. The location is about 16 miles away from home. I'm not gonna lie, they do get busy. Wait time was about an 1hr or so, and it didn't help that it was days after Christmas (12/29). Once it was my turn, Analaie (T-Mobile lady) assisted me with awesome customer service and I was out the door in less than 15mins. Remember to "Pack your patience".

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    5 years ago

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    3 years ago

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    4 years ago

    They have so much staff just standing around. Came for a screen protector and haven't gotten any assistance in over half an hour.

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    5 years ago

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    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    Honestly, I wasn't incredibly impressed with what I saw from some of the other customer service members, but Brandon was fantastic.

    Mentioned in 3 reviews

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    Verify this business for free

    People searched for Mobile Phones 6,388 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.4(103 reviews)
    0.1 mi
    $$$

    This review is for their manager, Ruben. I typically don't do reviews, but this one is well…read moredeserved. I came in last weekend absolutely torn by the bs i had to deal with for weeks with Apple. I was stressed and very very upset because i was unable to use my phone for weeks, and when i went to the Verizon store to reconnect my service to my new phone, Ruben was absolutely so wonderful. He let me talk his ear off about all the troubles i was dealing with over my phone. He was so kind to let me call Verizon off of one of their phones, and continued to help me even when the representative couldn't. He was so patient and attentive and helped me out so much. He was definitely a breath of fresh air from such a terrible day. He made the trip to Verizon so easy and quick and i was able to move on from my troubles. 11/10 service, thank you again Ruben.

    First time I have ever done a review. I see low they low…read morereviews already do not come here. Immediately came in non of the reps have a personality at all. Because my nick name was in the the account and did not match my drivers license they would not replace my broken phone. We have 18 phones on this account. Did this at another location just 2 weeks ago no issues. I can see why all Corporate Verizon stores will close down Go to a non corporate store they will better service you. Love the one in Garden Grove on Harbor and Garden Grove Blvd. Good bye Verizon!! In with T-Mobile Again reps had zero personality.

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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