Shoutout Moises (Alex) Lopez -Deal…read more -Communication -Service -Follow Up -Getting my husband to buy my iPad Thanks for your help and patience with all the questions I had during and after the day you serviced our plan. Really appreciate it!

This has nothing to do with employees or customer service-- this is about this service in general…read more As a current customer I highly recommend to avoid this service. Unfortunately I am stuck paying for the plan because I got a new a brand new iPhone with them before trying out the service with them but I can't stand the reception, you're constantly at two bars unless you're on someone's WiFi, a page takes almost 3 minutes to load and when I try to call them and tell them how unsatisfied I was with the service the only solution was to buy more coverage and WiFi routers. Basically a "pay to play" service. I really regret changing to Verizon.

ZERO STARS for Frontier, which is a Verizon company!!! Do not do business with this company. I…read moretried for days to get assistance with my 85 yr old mom's internet service. Every customer service number does not work unless you say you want to buy something, otherwise the voice-bot refers you to their website. When you get to their website, you can open a chat with another voice -bot! I was finally able to get through to a live agent because I said I wanted new service. I only needed a packing label to return equipment. I'm hoping I'll receive the return box as promised. My fear is they'll charge my mom for not returning it timely. Horrible horrible company... do better Verizon!!

If you're a Verizon customer or looking to be a Verizon customer, stay away from this store and go…read moreto another one. First, they are not a true Verizon store but a 3rdparty retailer claiming they have all the same capabilities as a corporate store, but that is just not true. They are soley focused on sales and the employees there will do whatever they can to hustle you into a different plan or phone. If it's anything else you need assistance with, they brush it off not willing to really resolve your problem. I've tried to ask for help with issues with my sim card, but keep getting a runaround or bs excuse redirecting me to reach out to the actual corporate store. There's a reason why this location has changed ownerships throughout the years, it's just better to go to the actual Verizon corporate store off on Tustin Street in Orange.

Pricing was really good for battery change on my gshock to other competitors around the area.read more

I've seen this business exist for yours. Kind of wondered how a business can sustain just selling…read morebatteries. They provide expertise in addition to selling the goods. Went in with a battery issue for my auto key fob. The team member replaced it in 3 minutes, showed me how I could do it myself and answered my questions about lithium batteries. Next time, even though I know how to do it myself, I will likely just bring it here and have them do it. Very knowledgeable. $10 out the door.

The service at metro is so awful, the Internet on my phone goes out to SOS, LTE, and to just BARS…read moreso often it's infuriating. I have gone into this store on Orangethorpe in Fullerton 3 times now and they claim to "fix it" and the issue still persists. The workers there are lazy and incapable and just try to get people out as quick as they can. They are LAZY it's just that simple

Weirdos. I came in because I was having an issue with my phone and the people there won't even let…read moreme finish explaining my problem. Then they take my phone behind the counter to "fix" it, meanwhile another worker takes a picture of me. Horrible service, weirdos.

Always a good experience in the store but just prepare to be there for about an hour. Every time I…read morego, it typically takes an hour or more to get everything done. I recently returned for a ring inspection and cleaning and was so satisfied with the outcome of my rings. It looked brand new!

I recently visited Jared in Brea to have my engagement ring and wedding band cleaned, inspected,…read moreand sent out for the routine semi-annual maintenance I've received there in the past. Unfortunately, my experience with JD was disappointing from when I requested my rings to be serviced. When I arrived, he initially told me the process would take about 10 minutes and that he would clean, inspect, and check the prongs unless I wanted the rings sent to the lab for a more thorough service but would take 3 days I agreed to have them sent to the lab which is what I typically do. At that point, the interaction noticeably changed. JD insisted also that my engagement ring/band were platinum, despite me explaining that my rings are white gold and only my husband's band is platinum. Even after I pointed out that the receipt itself listed the metal type as "WG 18K," he continued to insist it was platinum on the system.   The bigger concern came when I reviewed the intake receipt. Total rings sent for service were listed with a value of only $3K, despite being worth approximately $25K, and the description of the center diamond was incomplete. JD initially told me the information was there, but when I pointed out the discrepancies, he crossed out the $3K value by hand, replaced it with $25K, and initialed it instead of getting a new receipt, he even if he showed me the print screen that it was changes to $25K.  This did not inspire confidence when leaving a valuable pieces of jewelries in their care. He also sent a copy of a receipt via email.  I also noticed that the photo taken of the diamond's GIA number was blurry and unreadable. When I explained that previous receipts had included much more detailed documentation, including the GIA number written out, Sophie stepped in to assist who has been witnessing the entire interaction. She reviewed my concerns, agreed that the GIA photo was not clear, verified my information, and took the time to compare the documentation with prior records. Because I was uncomfortable with how the intake process had been handled, I requested that the pieces be processed separately, as they had been in previous visits. Sophie accommodated my request and ensured the documentation was completed properly. I want to recognize Sophie for her professionalism, patience, and willingness to address my concerns. She turned an increasingly frustrating situation into one that felt much more secure and transparent. When customers are leaving valuable jewelry for service, accuracy, attention to detail, and professionalism matter. Unfortunately, JD's attitude, dismissiveness, and lack of customer service made what should have been a routine visit feel tense and uncomfortable.  If there's one thing more precious than a diamond, it's confidence in the paperwork that goes with it--and that was in noticeably short supply with JD. Thanks to Sophie for stepping up!

Needed to upgrade my laptop, and I usually take my products to Best Buy, but for whatever reason…read morethey wouldn't accept it. I called around and looked online and found OCBuyBack. I called on the phone and they were able to give me a quote on specs. I was able to price out competitors and they offered the highest quote in the area so I decided to go there. I went in, within twenty minutes they checked my equipment, followed up with the quote I received, and I was out the door. It was quick, hassle free, and I didn't have to deal with randos. If you are looking to sell old tech I would definitely tell you to come here!

Too far and didn't seem to have expertise on cameras. Was…read moredisappointed in response by the entrance greeting.

Jeff is great at what he does. Great service, really approachable, and friendly. I came in for a…read morescreen replacement on my Samsung phone and the service was excellent and quick.

I can give special thanks to Jeff for making things happen at such a short notice…read more This is a update on what I said prior. GIVE THIS MAN A CHANCE.... I now voucher to his work and what he says he will do. Thanks for fixing my phone at my place after hours.

I had a great experience at QUAY I ended up finding two pairs of sunglasses that I loved. The two…read morepairs i choose i got for 85-86 dollars great deal. The employee helping me was super knowledgeable about all the different styles, colors, and prices, which made it really easy to decide. The store itself is cute and small, and the service was really friendly.

I was at the Brea mall looking for clothes, and the Quay store caught my eye. I walked in and was…read moremet by a young friendly sales person named Mia. She could tell I was a little lost with the different styles and so she immediately helped me and suggested a few pair that she thought would look good on me. Quay was running a special for buy one get 1/2 off and so I asked her to hold the glasses while I grabbed my wife so that she can get a pair as well. Mia was amazing. She helped my wife find a pair that she absolutely loved and gave us a great deal on the sunglasses. I had an amazing experience and will definitely come back soon to buy more. Thank you, Mia and Quay for your kindness and help.