OK...so here's the deal...SOS Communications is a RURAL internet service. Anyone using them has made a decision to live 'in the country.' That said... These folks, nor any other rural internet provider, will ever give us the service of a Time Warner/Roadrunner Turbo offering. We all know that from the beginning - and - moving out here from Austin was an awakening for sure. My whole internet expectation had to change. My experience with SOS has been really different from most of these reviews??? In the beginning I needed help just to get things 'right.' Amanda was, at all times, courteous. I had service men out here three or four times over the first month. Within a day and sometimes within hours of my call. Adjusting/remounting because of wind and eventually changing the 'radio.' Replacing an older model modem with a cool upgrade. I have now used them for about 17 months. YES...there are times when I am without internet. YES...it is occasionally a pain in the butt...my entire business model is predicated on the internet working. I am an audio engineer and send and receive truly large files. There has only been one time when either an upload or a down load has been corrupted due to a break in transmission. YES...it sometimes takes a long time and so I schedule my days accordingly. I have chosen a lifestyle that suits me. It's just the way it is. Having said these things, I have recommended SOS to others that live in a rural environment and those that have chosen to take my advice have been happy...one hundred percent. My one bitch, thus the 4 stars...the cost is competitive or greater than far faster/reliable service from cable providers like Time Warner. I do think that SOS might reconsider their fee structure a bit. I am sorry that some of you have been less than pleased. For myself, one day I might get cable access once again. If that day comes, it will be the day that I call Amanda and say thank you for the great service SOS has provided. Until that day, I will stay with the company that has served me well. Peace, read more

I just read the review from Mike and the review from Robert. Seems to me they're both talking about the same guy so I bet he was the problem. I live in Mike's neighborhood and after talking with him I signed up for SOS too. It has only been 10 days but it's been a great 10 days. Just like Mike we have always had a problem with Internet service out here. When my parents first moved into this area in 1992 are a member all they could get was DSL over a telephone line that was bad. Then they went that Hughes net and it was bad. And then there was another wireless service but I can't remember the name of it was terrible. They went with Rise Broadband and it failed at least once a week if not more than they never gave my parents and adjustment on the bill. In fact sometimes they would not answer the call. Now my parents have moved out and I live in the same house and SOS is exactly what we needed. Now we can stream Netflix, use and Internet telephone, upload and download to Dropbox, and then plenty of other things with no worry about paying more. That is because SOS Doesn't Have a Data Cap every month. Anyway I think you should give it a try and like Mike if they do something to me that I don't like, I'll be sure to let everybody know. read more

Where do we start with our distaste for SOS Communications - SOS: aka Stuck on Stupid We had very random speed fluctuations, regular outages and attempted to resolve the issue. Called for support, reached voicemail during normal business hours, sent emails and no reply. We finally had a response from the GM Matt Halsey after stating we planned to make as much stink as possible and he was the biggest disappointment of the whole SOS experience. After looking at his experience we see he's never held a customer relations position but anyway... After arguing with us he decided to terminate the service completely without even a goodbye. The internet speeds varied from day to day, from close to 4Mbps download to 0.1Mbps. Crazy. We called to ask if an upgrade was possible to the business level, since we needed better speeds. We never heard a reply to emails or voicemails again. WE HIGHLY RECOMMEND SKYBEAM IF YOU MUST GO WITH SOMETHING OTHER THAN TRADITIONAL ISP. This company, Stuck on Stupid Communications will see us with picket signs at any public events in Georgetown if they bother to attend. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCE WITH ANY BUSINESS, ANYWHERE. read more

We attempted to switch providers from Frontier to SOS, because we have internet and phone issues on the daily, sometimes hourly. We went with SOS as we had excellent reviews from people in our neighborhood who have SOS. Although our location and various tests run indicated we would receive better and more stable service than Frontier, once everything was installed, that was not the case. As frustrating as that can be, I must say most of my review is based on what happened after we concluded this. SOS was superb in customer service, even speaking directly with the owner on various occasions. They were extremely helpful and professional in installation, troubleshooting and removal. I did not have to come out of pocket for any cost (although we had the internet service for 2-3 weeks prior to concluding it was not as consistent). At the point of removing the satellite I only paid a small fee for the process altogether (which is expected). We run a small business and wanted to help support local business and it was a shame it didn't work for us, but I appreciate the time, effort and patience SOS provided. read more

I rented a house in the country and work from home in the IT industry. I am on line all day with heavy usage. I first had satellite and fired them after one month, the limitation of 10 Gigs a month was killing me, I use that in 2 days. So my option was point to point, The first company I called wanted way to much and wanted to give me two accounts. One for my house and the other for my office (on the same property) SOS had a better rate plain and worked with me creating one account for both locations. Over the time that I have used SOS, they have strive to improve their service and have not had any connection issues in several months. Yes the traditional internet providers are more reliable and less expensive, but when you chose a lifestyle away from metropolitan arias, you have to make some sacrifice. Also, as I am in the industry, I also understand the limitation to the technology and commend the service I get from SOS. They have also responded to my service emails and phone calls in a timely manner. read more

Crappy crappy crappy service !! I did away with satellite due to high price and went with netflix . ALWAY A PROBLEM ! When I call its the same ol song and dance " we have something wrong with a tower " or " it's not us it's the main hub " ! I have posted reviews on this company before and they delete it almost immediately ! If it wasn't for unlimited data and the need for the internet they would be kicked to the curb ! Verizon is to cheap to run fiber optics out her so I'm stuck ! I PAY for the highest package ( gold ) and get what seems to be the quality of the lower package ( silver ) ! We have been with them since they came to this area . When they started if I had a PROBLEM they fixed it in a timely manner as they have gotten bigger so have the so have the problems and as for the timely manner ....... Well let's just say it has been a ridiculous past 6 days ! Oh and they have no clue when it will be fixed ! read more

We have been with SOS Communications for five years now, and yes there have been down times, but they have always been supportive and tried to let us know what was going on as well as what they were doing to correct the problems. There are always going to be hiccups with wireless services as well as mother nature creating problems or just technical or equipment issues, but their customer service has always been excellent and they will work with you over the phone to try and help you resolve any issues. My favorite person is Rick who not only set up our service but has been there for us and gone above and beyond the call of duty to help us with any issues. Not only does he look for the issue but he doesn't make you feel like an idiot because he had to take time out to help you. My hat goes off to SOS Communications and Rick!!! read more

After reading these reviews I had to leave my own! We have been with this company about 3 years and love them! I have never had issues with customer service for one. Amanda has always been awesome and someone usually comes out to check or fix the issue within a coupe of days. There is a guy that answers sometimes that I think just isn't a great "phone" person but never rude. Not to mention on two separate occasions where I lady I cared for for years passed away and when I gave birth to my daughter, my was tight and SOS was so kind about it. The service has its issues sometimes, but 95% of the time it works great. This is coming from someone who lives in Walburg and is a full-time college student taking all online classes. Keep up the great work and it great seeing the improvements your making as a small, local business! read more

I live in a valley out in the country and I have had really poor internet service from Sprint and Dish and had to switch to SOS. At first it was amazing, I was shocked. Later we had a major issue and they worked on it for several weeks. Not sure I understand what happened but someone or some company was blocking our connection. SOS updated me on a regular basis. They jumped through hoops, had to deal with city officials, and upgrade equipment to get the signal working again. They also did not bill me during the worst weeks. I can say, this company truly cares about their customers and reputation. Amanda personally made a house call and checked my connections. They are working hard to provide the best services for all their customers. read more

I have been a customer with SOS Communciations sinced I moved out to the country 5 months ago. Formerly, we lived in Round Rock and had AT&T U-verse internet. During the time we have had SOS, we have encountered NO interruption in our service, even during the bad storms we've had. The speed is just as good, if not better, than we had with AT&T. We have two computers, 3 tv's, and a tablet all running at the same time on some days and the speed stays just the same. Their customer service has always been impecible from the beginning. Some of our other neighbors have horrible internet service out here, but we've had a great experience with ours! Thank you SOS!!! read more

As CEO of SOS Communications we have one focus - The Customer. Having grown from 77 to over 1000 customers in 3 years is a statement of our customer centric focus. When customers don't pay or use profanity with staff, they are no longer wanted and we terminate their service... often leading to unfounded accusations on Yelp. Our customer service ratings are among the highest in the industry and we take pride in helping our neighbors work from home, complete their education and enjoy watching movies at very affordable prices. I welcome any complaints which well help us improve our services. Jerry Stephens, ceo@soscomm.com, 512.677.1980 read more

I am an SOS customer, not a family member, and I'm not getting paid to make this post. I am really surprised to see so many negative posts here. Hopefully SOS has turned a corner and doing better because I'm new to SOS. and they showed up on time, installed my system, and I've had great service since. I have not had service like cable but it has been *way* better than HughesNet. The speeds I get are what I was quoted and everyone has been very nice. It looks like the other reviewers have had very bad experiences. I probably wouldn't have gone with SOS had I read the reviews but I'm glad I didn't. read more

The Guys over at SOS Communications have provided us with over 3 years of solid Wireless broadband Internet. They have always responded to us when we had issues and the customer service is top notch. We are located where the only way to get internet is either with satellite or Wireless. Hands down this is better than satellite, the ping times are great and my children can do online games while we sit on the couch and stream netflix. Thank you SOS Communicaitons for all you have done to get us connected to the World Wide Web out in Granger Texas. read more

SOS communications has been the best Internet provider I have ever had, they are very curtious and friendly. When I was having trouble making some payments due to being out of work they worked with me and never disconnected my service. Without them I would not have been able to use the internet to find a new job. Thank you SOS for you great service and help when I needed it the most. If you want great service SOS is the company to get. Richard W read more

I have the gold package, which is unlimited. We use a computer, chromecast, and tablets without any problem. They always reward their long time customers. Every time I call in to pay my bill, I am always greeted with enthusiasm. Only problem with the service is when one of the towers was struck by lightening. No, I wouldn't want my family member up there trying to fix it then. Oh, and no overage fees. What you are quoted is just that. read more

I have been very pleased with SOS Communications. Whenever I have an issue, they have been very prompt in getting it resolved. They are readily available for me to contact with any questions. I work from home online and need a stable internet service and I have it with SOS Communications. The kids have also been able to stream movies on Netflix and their computers while I work with no slow down in service. I would highly recommend them. read more

Having only Verizon's sub-standard, slow speed, conventional DSL internet service in our rural neighborhood, we opted to try wireless internet with SOS Communications -- it was a wise choice. We could move out of the technological dark ages and actually enjoy Netflix! Not only that, SOS Communications offers outstanding customer service. Calls for support are addressed promptly and are very accommodating. Thanks SOS! read more

I just signed up for Wireless Internet. I was amazed they were able to serve my area. I am so grateful. When I first signed up they came out and installed the radio tower, connected and setup my personal router and didn't leave until all our devices and smart TV where connected. Amazing service. I would recommend SOS Communications to anyone needing Wireless Internet. read more

I have been a customer with sos for over two years and have not had a single issue except for what they cannot control which is the weather. The customer service is excellent every time I call Amanda answers the phone and is glad to help me in any way. I would definitely recommend SOS communications to anybody looking for Internet service!! read more