We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

Really great experience (from start to finish) working with this family-owned company! When I say…read morefamily-owned, I mean that Mary, her husband, and their son will come to your house to install your new system. That level of family-owned. First and foremost, Mary has fantastic communication. When I initially sent my quote request, she responded quickly and thoroughly. Throughout the process, I had multiple questions (new to this), and she took the time to carefully reply to each question via email. This level of responsiveness is super important to me especially when it's a field I'm not knowledgeable in. There are a lot of moving parts when alarming a house and it was important that I understood exactly what we were getting. Her team did a great job installing our new security system. Everyone was very nice and professional. They took the time to explain everything and asked our input (regarding placement, etc.) whenever necessary. Mary carefully went through everything in the app to get me set up and familiar with the interface. They were also very respectful of our home -- offering to either remove shoes or put on their own shoe covers (we're a shoe-free household with small children so this is important to us). I also really appreciated how customizable everything was. There are so many different options that are offered with the security system (including a lot of automation like locking doors and controlling lights, etc. that we weren't actually interested in). If you're a newbie like me, I'll break down the basic security options. It helps to have some understanding of what's available before you get started. I was a little overwhelmed but Mary was helpful in answering my questions. Anyway, you've got a keypad that controls your alarm system (arm/disarm). You can do that via app (even if not home) or key fob. Then you've got your various sensors. Obviously, the door open sensors are a must. They'll trigger the alarm if someone opens the door (when armed) and is unable to enter the proper disarm code. Then you've got the option of installing window open sensors. There are also glass break sensors (generally, one per small room or two for large rooms) that will notify you if a glass break is detected (or if house is armed, set off the alarm). Finally, you've got motion sensors (these are automatically turned off when you arm your system in stay mode versus away). Assuming you'll wire the doors, you need to decide if you want glass breaks and if so, whether they will cover full home or just most vulnerable areas; if you want window sensors and if so, on all or some windows (might depend on your window type and vulnerability to window being manually opened and whether glass breaks might be sufficient); and whether you want motion sensors and which areas you want them to cover. I'd recommend doing some preliminary research/planning on how these tools might fit your home and what coverage is necessary versus overkill. It depends on your layout, etc. Next, you've got cameras. They offer WiFi-based cameras (operated through alarm.com) and standard wired cameras. Video doorbells too. We replaced our Ring with their doorbell cam to centralize our camera controls. You can have everything controlled through the alarm.com app for convenience. The app is great -- very user-friendly. Anyway, there are a lot of other options available as well that I didn't even delve into. Thought I'd share the basics to get you started. Don't hesitate to use this company! They offer free in-person consultations and fantastic service -- professional, friendly, knowledgeable, and responsive. Oh and their rates seem reasonable and competitive. Very pleased with this experience as well as our new alarm system! BIG THANK YOU!

We contacted Security Consultant Pros about purchasing cameras for our property as well as several…read moreother companies. We chose Security Consultant Pros because we felt really comfortable dealing with a smaller family owned company. They were extremely knowledgeable, professional and a very quick install. They walked us through how to operate and use the system and made sure we were comfortable with everything before they finished. We contacted them later about an issue we had with the system and they immediately helped us over the phone on what we needed to do to correct the problem. All in all, it was a very pleasant experience and we know that they are only a phone call away for any help that we may need. Thank you Security Consultant Pros for a job well done.

Update: True Protection is a separate company from Brinks…read more True Protection is top notch in customer service and will set you up properly and resolve any problems. You won't find a more helpful, personable group of folks to work with. However, Brinks is an awful company. We paid way too much for Brinks monitoring and equipment. 5 stars for True Protection; 0 stars for Brinks. Ask True Protection to not use Brinks for monitoring your system.

Updated: the system is broken AGAIN, had a technician no call no show today…read more They remain garbage Absolutely a nightmare from start to finish. The initial sales call went super well, they got out to replace our vivint system within a week which is where the problems started. It took them no less than EIGHT TRIPS to finally get the initial install finished, and each tech they sent badmouthed the work done by the other techs, and management was utterly clueless and absolutely incompetent. The install work was incredibly sloppy, and we had to have painters out to repair all teh damage they did to our walls. They used a weird hodge podge of equipment and software, and we remain deeply unsatisfied. AVOID like the plague.

The control panel is lastly fitted and it looks fantastic on the wall. They came in time and did a…read moretidy job. The application is compatible with my phone, and all the sensors are configured. The house is a lot safer to-night.

I called this establishment yesterday morning to inquire about their services. The owner, Danny,…read moremet us at the property two hours later. It is now the next day at 11 o'clock in the morning and the system is being installed. That is amazing service! My installers name is Mike. He is kind, courteous, patient, and informative. I've asked him a lot of new user questions And he is very patient in answering. He provided me honest and educated answers. The price of the system is reasonable. Danny listened to our needs and did not sell us more than we needed. He provided us exactly what we needed! I am thankful to these gentlemen for providing safety to our home! I highly recommend this business to anyone needing home or business security and piece of mind.

I've been with Central Security for almost a year now and my experience has been great. I waited a…read morewhile to write this review, because I wanted to makes sure the customer service was just as great if I ever had an issue. I found Central Security on Yelp. Patrick answered when I called for service. It was down to Central Security and another home security company. Patrick explained everything to me and answered all of my questions. I was very appreciative of this because this was my first time owning a home security alarm system. I really love that since this would be my first time, there's no contact. I love that they believe in earning your business instead of being nice upfront and then not having to work to keep your business, because you're trapped in a contract. I signed up with Central Security and paid for my equipment upfront and my cameras. I just pay monthly for the active monitoring. One time after I was approached by another company a few momths after I been with Central Security, I called Patrick and let him know and he let me know he value my business and gave me a fair renegotiation on my monthly fee. The next month I bought another camera and has then install it. I'm also happy to report that the alarm does work I had a false alarm when I was away in away on a windy night and the wind push a an unlocked door open. The police ended showing up and the security center did call. Unfortunately I was sleeping at the time, but it was reassuring to know that the system really does work! I highly recommend Central Security. I've had excellent service, when they came to install the system they were punctual professional and fairly quick. This is the best deal in town with the fairest prices!

very prompt and courteous , excellent company Brandon and…read moreBenay are always helpful when we've had questions or issues.

I am sharing my personal experience with TJK regarding a large outdoor lighting project. While the…read moreinitial installation was completed, the process was highly frustrating for several reasons: Scheduling: In my experience, communication was very difficult. There were at least five instances where I was told he would show up, but he did not appear or cancelled late. When he did arrive, it was often at irregular times, such as 3:00 PM or 4:00 PM, and on one occasion, he worked through the night to finish to 95% of the project. Follow-up: After the main 95% install, it took 56 days of repeated follow-up requests to get him back for punch-list items, including above no-shows. Repair Costs: A few weeks after install, a section of lights failed due to an animal chewing a wire. I was billed nearly $350 for this specific repair, which I personally found to be a very high price for that type of service. Billing: While I found him very slow to respond to service requests, the outreach regarding immediate payment of the invoice was, in my opinion, disproportionately persistent. His contract actually did state a $150 fee if not paid in one day, which I find to be unreasonable. Based on this experience, I would not choose to use this service again.

I found Travis on Thumbtack. I needed two hard wired ethernet runs done on my house. He quoted me…read more$200 per run for a total of $400 on the phone. He arrived at my house and installed both runs. One upstairs, and one downstairs. He had to run the downstairs ethernet on the outside of the house because keeping it inside would cost a lot more and take a lot more time. He did a speed test on the ethernet downstairs, and it got 1000mbps. So far so good. He did a speed test on the ethernet upstairs and it only got 100mbps. He didn't know why. He had to leave early and told me he would return another day to fix it. He comes back two days later and runs the speed test again. It's still at only 100mbps. He's unsure of what's happening. He tells me he's going to Home Depot, and I tell him ok. He returns shortly thereafter with a new cable and completely replaces the upstairs ethernet cable with the new cable. He runs a speed test again, and it's still only 100mbps. Curious as to what's causing it, he unplugs my router and plugs it back in. Does a speed test again, and now the ethernet cable is getting the 1000mbps it was supposed to. I'm happy he fixed the issue. We go out to my driveway so he can send me an invoice. While we're both standing in my front driveway, he sends me an invoice via text message. I open it on my phone, and instead of $400, the invoice is for $668.92. When I asked him why there was a discrepancy, he states it's because he had to purchase a new cable and replace the cable he first installed. He said it was my equipment that was causing the issue and not his. I told him this wasn't fair because A) he never told me there would be any additional charges before he performed any additional work, and B) a 100mbps ethernet run was not the service I paid for, and I thought he needed to do whatever was necessary to provide me the service that I paid for. His own terms and conditions on his website state that if additional work is required, it "...requires a written change order.." This was never provided. I told him I thought it was a pretty standard practice to inform a customer ahead of time if additional charges were required. I told him I would only pay him the $400 that he originally quoted me, and asked for a new invoice. He sends me a next invoice via text, and the new invoice is for $442 instead of $400. I asked him why this was, and he said he was charging me for the cable he purchased. I said I would only pay the original $400 that he quoted me and to send me a new invoice. He sends me a new invoice via text message that is now for $400, but it is showing as a deposit instead. I asked him why it was showing as a deposit and he said because I still owed him an additional $235.94. I was done with the conversation and paid the invoice for $400 as he originally quoted me. At this point, he calls me a "piece of s***." He says he's going to "ruin my credit" by reporting me to all the credit agencies and that "karma" will come and get me. He called me additional names for a few more minutes that I won't bother repeating here. He left. I sent him an e-mail telling him that I am disputing the $235.94 that he claims I owed him. Later that night, he sends me a formal demand letter via e-mail for the $235.94 and threatens to assess contractual late fees, charge me monthly interest, file a small claims action, refer me to a collection agency, and recover all enforcement costs. I ignored the demand letter. Approximately 6 weeks later, my downstairs ethernet stops working. I walk to the outside of my house where he had previously installed the ethernet, and someone had cut the ethernet cable on the outside of my house in two separate places. I would recommend staying far away from Travis and his company.

James did a great job mounting a gallery tv in a difficult setup. Also installed a sound bar. Looks…read moregreat and was a great price. Highly recommended

James came out and installed an outside hard wired line to my outdoor pool equipment. It works…read moregreat! No more crappy wireless connection that makes my OmniLogic crazy! Yay! Thank you!