Three years ago, Elite Touch installed a Sonos Sound Bar and added a few cable/power drops. They…read moredid great work, so naturally we called them again to do similar work in our media room. This time, total fail. Here's a quick summary of our most recent experience: --Untimely and inaccurate quote. --Poor planning and execution of job. --Inadequate scheduling. --Poor expectation setting. --Terrible, disrespectful customer service. --No response from owner if you complain. Here are the details if you're interested: The installer came out to review our job with us on a Thursday, but we had to call them back the following week to ask where the estimate was. The receptionist ("Shavon") told us he neglected to turn it in, and she had to contact him to get it. It was a reasonable quote--about $389 for labor, and $1500 for a sound system and materials. We have no idea that this quote was completely inaccurate, and in Shavon's defense, neither did she. We scheduled the job for 2pm on a Friday. The installer arrived around 2:20pm, then took approximately 20 mins to get his gear upstairs. It was close to 3pm before he really started to work. He then explains to us that "there's no way" he could finish "such a big job" in a couple hours, and that he'd have to come back next week to finish it b/c they don't work on weekends. What big job? How is $389 of labor a big job?? Naturally, this was totally unacceptable for us. Here's why: 1. We expected this job to be finished the same day it started. No one ever gave us any indication otherwise. Nothing written on a quote about it being a multiple day job, and no second date was scheduled. We NEVER would have agreed to someone tearing up our media room (holes in our walls, wires everywhere) and leaving it to sit, unfinished, for the entire weekend. 2. We expected they'd know exactly how much work needed to be done, and sent the correct crew to get in done in the time allotted. Instead, this installer acted as if 2-3 of our key requirements (very clearly explained to him when he did the quote) was a total surprise. Now all of sudden, this is "a big job" and our original estimate wasn't accurate. First, I called the owner, Will, to complain about this and see if there was a way to get this finished before he left. I left 2 voicemails and an email, and I never got a call back. (Still haven't, btw). Then I called Shavon, and that's where it all fell apart. She actually blamed ME for scheduling the job so late, and acted as if I should know $389 worth of labor would span over multiple days. On top of that, she was absolutely nasty to me. I don't care how upset a customer gets (and I admit to being really pissed)--no customer should ever be talked to like she talked to me. No apology, no regret, no admission of mistakes, no concessions of any kind. All I got was attitude and blame.I fired them instantly, and told her to get her installer out of my house immediately. No company that disrespects me gets my money. Period. Bottom line: I think Elite Touch is good company. They have (and did) do good work for us. If they had set our expectations correctly, and then treated me respectfully when I complained, this review never would have happened. Elite Touch, you lost a loyal customer today.

Elite Touch did a fantastic job of installing an outdoor HDTV antenna at our home, and they did so…read moreat a very fair price. The antenna Elite Touch sells is the well-reviewed ClearStream 2-V. The estimate I received from them quoted a price for the antenna that was $25 less than the MSRP (and even a few dollars less than the Amazon price). Will, from Elite Touch, did the installation. He found a good location for the antenna, we agreed to the placement, and he went to work. He was able to tie the antenna into our existing coax wiring, so no major in-home rewiring was needed. Will was very conscientious and verified that we were getting good reception on each connected television. We're receiving all of Austin's HD channels (and then some) and getting crystal clear reception. One note if you are considering "cutting the cord" ... keep in mind that it is not just about cost savings (which are substantial). Cable companies use signal compression to save bandwidth. Over-the-air HDTV picture quality using a TV antenna is noticeably superior to the picture quality delivered by cable.

We recently had a smart audio-visual+ system installed in our new home, and I wanted to take a…read moremoment to give a huge shout-out to the entire crew that helped make it happen. Chris, Jake, Alex, Gavin, Jarod, Randall, Zach... everyone we interacted with at AHS throughout this process has been fantastic. From the initial design conversations, to install, and finally the hand-off and training on the system, you won't beat the level of professionalism here. These guys clearly know their craft and care about their customers! Our home is running on Control4, and while there's a bit of a learning curve at first once you start to understand what it can do it's an incredibly powerful system. Control4 essentially acts as the operating system for your home, allowing you to control lighting, audio, video, pool, climate, security, and more from one interface. So instead of juggling a dozen different random apps, Control4 integrates all of your devices and apps into a single platform so the whole house functions as one cohesive ecosystem. Ultimately, what really made the experience stand out, though, was absolutely the AHS team. Technology is only as good as the people who design and install it, and these guys were knowledgeable, patient, and clearly passionate about what they do. Install was clean, the training thorough, and they've held our hand every step of the way. If you're considering a smart home system or anything A/V related, I can't recommend these guys enough... and if you end up working with any of the crew we've had the pleasure of working with, rest assured you're in good hands.

We had Jake come install some lights in our kitchen. He did a great job! The lights are very…read morenice. Jake worked very hard and had great communication with us on when he was coming and what he was doing. I would drg recommend this company and Jake for any work you need!

Been with Central for 11 months now. They have been great. They had the best price. We had the…read moreoption of paying for our equipment up front or signing a contract to spread the cost of the equipment out over 1,2, or 3 years. We chose to pay up front and have monthly monitoring with no contract. We had an issue with the display on our keypad, the display died. They came out and replaced no questions asked, no hassles. We talked with several companies, some very straight forward some, not som much. In the end, we chose Central because they had the lowest price overall. They have the least expensive monitoring monthly fee I was able to find

I will start by saying that it was an amazing experience all around. Brandon came to our house in a…read moretimely manner. He is extremely knowledgeable, professional and all around a great gentleman. The customer service was incredible, after doing the installation he even downloaded the App to my iPad and configured it for my easy use. He went above and beyond my expectations, I highly recommend Avenger Security - Central Security for your home needs.

Hubby and I bought our first home and were wanting to purchase an alarm system. Andre (the fella…read morewho knocks on the door) came by and asked if we were wanting to purchase the system. from day one this guy was AWESOME. so easy to talk to, super laid back, and ALWAYS happy. not annoying happy either. anywho, we explained that with the move and being first time home buyers we weren't able to purchase something. at the time. he came by every few months to follow up. THANK GOD. the last time he came by we finally purchased. AND I COULDN'T BE HAPPIER! system installation was a breeze. I wish i could remember his name, think it was Darell? anywho he was awesome. he handled my crazy hyper dog very well. Anyways, he showed us step by step! went through the website, helped me download the app, made sure to look the other way when i was putting in codes. it was great. Today, My alarm went off while I was at work. My heart skipped a beat or two when i looked at my phone and had Email alerts, text messages, voicemail - from a real person. I had been alerted by my app and my mother in law (emergency contact) I called back to see what had happen. I forgot that I had my sister and her kids over. One of the kiddos open the door to let the dogs out and thats why the alarm went off. I was so happy to find out that I had a video captured! - SO HILARIOUS, my nephew (the one who open the door) went RUNNING when the alarm went off. I cried from laughter when watching the video (your able to save it by the way!) The company even came on the intercom and asked my sister if everything was ok. I seriously couldn't be happier. LOVE YOU GUYS!

Alright, so we decided to upgrade to the new Monitronics equipment after they gave us a sweet deal…read moreto stay around. Darrell from Blue Line Security comes in and starts doing his thing and right away you can tell this guy is waaaay sharper than your garden variety security installation tech, and also really good with both teaching/explaining and just dealing with you in conversation. He was incredibly fast, thorough, professional, and hell, even the dog loved him (not even kidding, after Darrell left, my dog sat staring and whimpering at the garage door). So he tests everything, rips and replaces the main security console, and then show us around the alarm.com site as well as the security console interface. His frankness shone through (he even divulged the one flaw in the 2GiG software, albeit it is a tiny one), which along with his formidable expertise, made us feel great about the new install. These guys are apparently really small and local, and it shows--I think he said they have just an owner and two techs?--and I mean that in the most complimentary way. Darrell could not have been more professional and service-oriented or efficient and I literally can't imagine how our interface with him could have been better. One of the easiest recommendations I'll ever give...

Next was asked to update our ten-year-old home entertainment and automation systems that had been…read moreinstalled when our home was built. They suggested cost-effective and easy to use upgrades that would make everything work better and crash less. The programming, installation, and design are excellent. They respond to our needs quickly. I highly recommend Next.

Sergio & Dan are fantastic! They run a super business and have done everything from our business…read moreAV issues, to installing Starlink, to setting up our entire home with Apple tv, outdoor speakers, etc. They are so great with customer service that they will even coordinate their service with Spectrum so that everything is running smoothly. We've been using them for almost 12 years and won't use anyone else. They are fabulous!

My husbands co-worker recommended Saber as we are looking for Smart Home options. We were provided…read morea quote with different options and were able to get all we needed below our budget for this project. The crew arrived on time and were very effective with their time during the installations - while one was installing, the other was completing the programming. The training provided was excellent and system easy to use. We are very satisfied with all the work done and will hire them for our next project which is outdoor entertainment area.

We would deifnately recommend this business for your security and video surveillance. The crew was…read moreamazing and the install went well. We are older so a learning curve on the security system but the technician was so patient with us and made sure that we understood our new system before leaving. We are also having some speakers installed by them next month, will post update.

1st Call Security met with us as we were building our home in Leander and sure, they knew security…read moresolutions. What really impressed us about them is the all-in-one home entertainment solutions they had. They wired our house for multiple television placements, provided us price matches on local equipment deals at various retailers (pretty rare in this industry from what I've seen), and most importantly they walked us through the process of installation and configuration options as if we were laypeople, as we were, but didn't make us feel like we were. Really a great balance. The installations themselves were spot on, they kept every promise they made, the systems they installed for security and home audio/video were everything they hyped, and at the end, we came in a shade under budget. It's always a risk when you choose a contractor, especially for a big job like ours. 1st Call hit the highest marks in every category. When we install our next round of home automation, my wife and I will look no further.

We have used 1st Call Security since 2015 with both our home and office. We are grateful for the…read moremany times they have helped us when needed. We feel secure in our home due to the safety measures they have put in place. 1st call is reliable, efficient, and trustworthy!

We got some Ethernet access points installed in our two story house and they were super quick and…read moreinformative. They had to cut a hole in the ceiling to get the cables through because of our brick and they even started the patch all that's left is for us to texture and paint it. They had the best price by far too of all the companies we contacted

Completed the job and met all my needs. Quality service and successful outcome. Will use Jackson…read moreCabling again in the future.