Three years ago, Elite Touch installed a Sonos Sound Bar and added a few cable/power drops. They did great work, so naturally we called them again to do similar work in our media room. This time, total fail. Here's a quick summary of our most recent experience: --Untimely and inaccurate quote. --Poor planning and execution of job. --Inadequate scheduling. --Poor expectation setting. --Terrible, disrespectful customer service. --No response from owner if you complain. Here are the details if you're interested: The installer came out to review our job with us on a Thursday, but we had to call them back the following week to ask where the estimate was. The receptionist ("Shavon") told us he neglected to turn it in, and she had to contact him to get it. It was a reasonable quote--about $389 for labor, and $1500 for a sound system and materials. We have no idea that this quote was completely inaccurate, and in Shavon's defense, neither did she. We scheduled the job for 2pm on a Friday. The installer arrived around 2:20pm, then took approximately 20 mins to get his gear upstairs. It was close to 3pm before he really started to work. He then explains to us that "there's no way" he could finish "such a big job" in a couple hours, and that he'd have to come back next week to finish it b/c they don't work on weekends. What big job? How is $389 of labor a big job?? Naturally, this was totally unacceptable for us. Here's why: 1. We expected this job to be finished the same day it started. No one ever gave us any indication otherwise. Nothing written on a quote about it being a multiple day job, and no second date was scheduled. We NEVER would have agreed to someone tearing up our media room (holes in our walls, wires everywhere) and leaving it to sit, unfinished, for the entire weekend. 2. We expected they'd know exactly how much work needed to be done, and sent the correct crew to get in done in the time allotted. Instead, this installer acted as if 2-3 of our key requirements (very clearly explained to him when he did the quote) was a total surprise. Now all of sudden, this is "a big job" and our original estimate wasn't accurate. First, I called the owner, Will, to complain about this and see if there was a way to get this finished before he left. I left 2 voicemails and an email, and I never got a call back. (Still haven't, btw). Then I called Shavon, and that's where it all fell apart. She actually blamed ME for scheduling the job so late, and acted as if I should know $389 worth of labor would span over multiple days. On top of that, she was absolutely nasty to me. I don't care how upset a customer gets (and I admit to being really pissed)--no customer should ever be talked to like she talked to me. No apology, no regret, no admission of mistakes, no concessions of any kind. All I got was attitude and blame.I fired them instantly, and told her to get her installer out of my house immediately. No company that disrespects me gets my money. Period. Bottom line: I think Elite Touch is good company. They have (and did) do good work for us. If they had set our expectations correctly, and then treated me respectfully when I complained, this review never would have happened. Elite Touch, you lost a loyal customer today. read more

I found working with Elite Touch to be about as easy as it gets. I had a few line runs I needed done - surround speakers and ethernet drops and I had a quote for both within 45 minutes of emailing them. The prices were reasonable, their office manager was extremely responsive to questions and with helping me get the quote updated to my exact spec. I was able to get on their calendar within 2 days of the initial contact. The technician was knowledgeable, friendly and fast and he left the house as clean as he found it. Billing was an easy follow up as well. It really couldn't have been more effortless. They have many residential services, from big to small. I would definitely use them again. read more

Elite Touch did a fantastic job of installing an outdoor HDTV antenna at our home, and they did so at a very fair price. The antenna Elite Touch sells is the well-reviewed ClearStream 2-V. The estimate I received from them quoted a price for the antenna that was $25 less than the MSRP (and even a few dollars less than the Amazon price). Will, from Elite Touch, did the installation. He found a good location for the antenna, we agreed to the placement, and he went to work. He was able to tie the antenna into our existing coax wiring, so no major in-home rewiring was needed. Will was very conscientious and verified that we were getting good reception on each connected television. We're receiving all of Austin's HD channels (and then some) and getting crystal clear reception. One note if you are considering "cutting the cord" ... keep in mind that it is not just about cost savings (which are substantial). Cable companies use signal compression to save bandwidth. Over-the-air HDTV picture quality using a TV antenna is noticeably superior to the picture quality delivered by cable. read more

I am so grateful for Will and his knowledgeable team. We had a huge audio visual mess at work and I mean huge. He came out and gave us a reasonable quote and really knew what he was doing. He was able to identify the issues of the previous installation. He was able to streamline our equipmemt and make it work with a one touch remote so everyone can use it easily. He has been there whenever we need him to trouble shoot problems over the phone or come out in person! He is very quick to respond and identify issues. His team is very professional and good at explaining issues to non tech savvy peopke such as myself. Nancy, the lady who answers the phone, is great! She's always happy to hear from customers and I enjoyed chit chatting with her. We will definitely continue to use will and his team and I would highly recommend them to anyone! If they could fix our mess, I dont think there is anything they can't fix! read more

We had Will Howes from Elite Touch Installation out to do an install and make some repairs and adjustments on audio/video components. He was prompt, knowledgeable, and his rates are reasonable. They do: Surround sound systems, Home theaters, ​Media rooms, Outdoor Entertainment, ​Home Automation, Wire for audio & video​, Audio prewire, Cameras and security, Access points, Wireless controls, ETC. Residential and Commercial. read more

Will helped me address some issues with our RV's DirecTV. In what amounted to an incorrect install of a complex wiring and connection setup of a three TV system and new HD satellite costing thousands from Crestview RV, he diagnosed and fixed all my problems in a little over an hour! He then only charged for time on the job! Will and Brook take great pride in their workmanship along with an honest approach to cost for the customer! Well done! We plan to use his company for our new home theater and entertainment areas in the near future. Definitely call on his services if you want honest, great quality work at a fair price. read more

Will was awesome all throughout our quest to get an over the air antenna installed in our house He got back to us very promptly, scheduled the install and followed up multiple times after the install to ensure everything was working. The quality of the install was excellent. Highly recommended for his honest, prompt and customer friendly service! read more

Really happy to have worked with Will on our over-the-air TV antenna install. He emailed an estimate within minutes of our initial conversation, and patiently answered several of my emailed questions. It was a rooftop install, tied into our existing cable wiring (without disturbing the cable modem in one room). He was quick, tidied up wonderfully after the job, and-- above all-- was a genuine pleasure to work with. I will call him for future A/V installation needs, and I would recommend him to anyone without hesitation. read more

Elite Touch apparently was bought out, spoke with the new owners and they seemed great, sent me a quote, I asked them to start...then no response back. Was kind of disappointed, as they seemed very nice. read more

Ronnie got the work done timely (with no thanks to me), professionally and for the price quoted. I will definitely recommend to friends and clients alike! read more

If you are looking for true professional to help with your home theater needs, look no further! Elite Touch did an amazing job for my 5.1 in ceiling surround sound, helped install a few TV mounts, and a connected my entire home to my Sonos speakers. I shopped around and received a few bids before deciding to go with Elite Touch and I am confident I made the right choice. Will was a true professional and I was very pleased that he was even more of a perfectionist than myself. He was persistent to have everything exactly as I wanted it and made excellent recommendations regarding my home audio needs. Not only was his price better than the local competition, but Will was fantastic to work with and the quality of his work was 5-stars. I will be using Elite Touch in the future and recommend them to anyone who is looking for value and superior results. read more

Will was great! Within 24 hours of initially contacting him, he was at our house installing our satellite dish. He even showed us how to work our remotes and our new TV. He was super friendly and fast, and his quote was very reasonable. We're happy we hired him to do the job and will keep his number for future installs. read more

Will and team have been great to work with. They are super knowledgeable, great pricing, and a clean professional install. I'll be using them for any additional wiring needs I have. read more

Elite was great to do business with. We had them install an antenna on our home. They were prompt, professional and the final bill was exactly what they quoted. I definitely recommend these guys! read more

The owner Will is a very nice guy, he gets the job done nicely, professionally, and the price is great too. I hired him to remove an old satellite from my property, very satisfied, I will definitely hire him again. read more