"We were looking for a new IT solution and decided to take a chance on HCTS. HCTS staff made…read morerecommendations that were approved by our company management and implemented by HCTS staff. Our computer systems are running smoothly for the first time in a long time. These guys know what they are doing, they are dependable and responsive. If you are looking for technical services, this is the company you want."

From the owner: We provide Managed IT Services, Advanced Networking, Wireless solutions, IT VPN Security, Home…read moreAutomation, Centralized Lighting solutions, Audio/Video (Home Theater) solutions and VoIP.

I gave them one star because zero stars was not an option…read more My experience with Imagine Solutions has been absolutely awful! They were inaccessible, unreliable, untrustworthy, inexperienced, and indifferent. I regret engaging them. A year plus later I'm still stuck trying to fix the mess that they created in my home. It was a disaster at best.

I'm updating a previous review I'd done about an installation this company did for me. Initially,…read moreI had some difficulties with the installation and the company was having communication issues, but let me say this... I have NEVER seen a company so quick to rectify a customer service issue! Kudos to the owner and to Don (the head installer) for making things right with me. You guys rock, and I will definitely be recommending you to folks in the area!

I NEVER write reviews, but these guys go beyond wonderful. I will do anything to promote them…read more Friendly, professional beyond words, customer service for this whole team, starting with the lady answering the phone, is top notch. I

From the owner: Our home theater company has been in business for over 20 years and offer wholesale pricing on all…read moreequipment with free installation. We are a referral based company and do not advertise. That is the reason we are half the price of any other dealer guaranteed! We offer structured wiring, lighting controls, home automation, networking, custom designed media rooms, whole house audio, media furnishings, hvac control, cctv, plus much more for less than half of any other dealer with no installation fees. While other dealers collect deposits, we do not. We collect after you are completly satisfied with the job. Don't risk getting left with equipment and service that you are not happy with. We guarantee your satisfaction or we don't get paid. We have been the number 1 rated home theater dealer for several years now. We have offices in Austin, San Antonio and Houston. Our burglar alarm license is 36761401.

Expert knowledge and service. They did a great job with…read moretheir recommendations for the various components of the system, as well as the installation and post install follow up. Highly recommended!

My experiences with Monarch Technologies has been nothing short of stellar each time I've worked…read morewith them. I had an issue with a TV months after they installed it and Will bent over backward until the issue was resolved with LG, as well as the repair people they assigned to my case. Additionally, their install team came out and removed my TV from my wall free of charge so that the technician could replace the necessary components. It's more common than not that companies you transact with will do anything to avoid any kind of call back after they've gotten their money, but Monarch Technologies is the exception. It's obvious from the moment you talk to them that they're interested in a long term relationship, not a quick buck. I won't be using anyone else in Austin for my future AV purchase and installations.

Three years ago, Elite Touch installed a Sonos Sound Bar and added a few cable/power drops. They…read moredid great work, so naturally we called them again to do similar work in our media room. This time, total fail. Here's a quick summary of our most recent experience: --Untimely and inaccurate quote. --Poor planning and execution of job. --Inadequate scheduling. --Poor expectation setting. --Terrible, disrespectful customer service. --No response from owner if you complain. Here are the details if you're interested: The installer came out to review our job with us on a Thursday, but we had to call them back the following week to ask where the estimate was. The receptionist ("Shavon") told us he neglected to turn it in, and she had to contact him to get it. It was a reasonable quote--about $389 for labor, and $1500 for a sound system and materials. We have no idea that this quote was completely inaccurate, and in Shavon's defense, neither did she. We scheduled the job for 2pm on a Friday. The installer arrived around 2:20pm, then took approximately 20 mins to get his gear upstairs. It was close to 3pm before he really started to work. He then explains to us that "there's no way" he could finish "such a big job" in a couple hours, and that he'd have to come back next week to finish it b/c they don't work on weekends. What big job? How is $389 of labor a big job?? Naturally, this was totally unacceptable for us. Here's why: 1. We expected this job to be finished the same day it started. No one ever gave us any indication otherwise. Nothing written on a quote about it being a multiple day job, and no second date was scheduled. We NEVER would have agreed to someone tearing up our media room (holes in our walls, wires everywhere) and leaving it to sit, unfinished, for the entire weekend. 2. We expected they'd know exactly how much work needed to be done, and sent the correct crew to get in done in the time allotted. Instead, this installer acted as if 2-3 of our key requirements (very clearly explained to him when he did the quote) was a total surprise. Now all of sudden, this is "a big job" and our original estimate wasn't accurate. First, I called the owner, Will, to complain about this and see if there was a way to get this finished before he left. I left 2 voicemails and an email, and I never got a call back. (Still haven't, btw). Then I called Shavon, and that's where it all fell apart. She actually blamed ME for scheduling the job so late, and acted as if I should know $389 worth of labor would span over multiple days. On top of that, she was absolutely nasty to me. I don't care how upset a customer gets (and I admit to being really pissed)--no customer should ever be talked to like she talked to me. No apology, no regret, no admission of mistakes, no concessions of any kind. All I got was attitude and blame.I fired them instantly, and told her to get her installer out of my house immediately. No company that disrespects me gets my money. Period. Bottom line: I think Elite Touch is good company. They have (and did) do good work for us. If they had set our expectations correctly, and then treated me respectfully when I complained, this review never would have happened. Elite Touch, you lost a loyal customer today.

I found working with Elite Touch to be about as easy as it gets. I had a few line runs I needed…read moredone - surround speakers and ethernet drops and I had a quote for both within 45 minutes of emailing them. The prices were reasonable, their office manager was extremely responsive to questions and with helping me get the quote updated to my exact spec. I was able to get on their calendar within 2 days of the initial contact. The technician was knowledgeable, friendly and fast and he left the house as clean as he found it. Billing was an easy follow up as well. It really couldn't have been more effortless. They have many residential services, from big to small. I would definitely use them again.