OK so this review is specific to corporate company policy. First I have had SuddenLink for a year and basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that. read more

I wanted to provide feedback regarding my experience as a new Optimum customer because, unfortunately, it has been extremely disappointing. Before moving, I noticed I had accidentally entered the wrong apartment/unit number when signing up for internet service. I immediately contacted Optimum to correct it. After being transferred several times, I was assured a ticket had been submitted to update my address before my move. The address was never corrected. My internet was installed under the wrong unit, and when my neighbors moved into that address, my service was disconnected. I then had to create an entirely new account because the original issue had never been fixed, and I was initially told I would have to pay another $150 installation/reconnection fee for an error that had already been reported before my move. That fee was eventually removed after I explained the situation. I'm also still waiting for the Wi-Fi extender that was promised because of connectivity issues affecting my ability to work from home. Most recently, my Optimum Mobile activation was delayed because my email address was entered incorrectly by your representative. I never received the activation instructions and spent a significant amount of time troubleshooting before the issue was finally resolved. Within my first month as a customer, I've experienced multiple service issues that were caused by errors on Optimum's side rather than by the service itself. I hope this feedback helps improve the experience for future customers because this has been an incredibly frustrating introduction to Optimum. read more

Did Optimum delete 5G service? Haven't been able to connect to it for a few days. All I can connect to is their slow 2.4G In addition, it appears that tbe Altice U responses for several other customers are bot generated and not real service reps read more

Store rep Bobby was rude and condescending for someone who works behind a counter collecting modems and pushing phones. I sent an email to optimum via their supports direction for reporting horrible customer service( abuse@optimum.net ) and like their crummy service, I never received a response. Mind you, I was turning in a clients hardware and am still a residential customer. Horrible service at would ranch shopping center per usual. read more

If I could give no stars I would. The support team doesn't help fix anything more than half the time. They "escalate" tickets and say that services will be fixed within 24hrs, but it's just something to get people to stop calling and complaining. They charge you to have someone come out and fix something that they messed up on their end. Majority of the time you're either talking to a robot or someone from another country and has language barriers. They constantly try to upsell you on all their other products when you call for technical support. Absolutely unfortunate that people in Georgetown can really only use this company. ​ read more

Long story short. Plan immediately cancelled If I could leave a 0 star review I would. This place is beyond terrible when it comes to customer service. The pricing is super high and they give you time frames to transfer lines but don't make it known. Then they proceed to charge you late fees for a time frame you knew nothing about. We walked in super polite and respectful and the service we received was passive aggressive and rude. As somebody who works in customer service myself, I am beyond disappointed and could NEVER bring my self to treat others this way. The manager admitted that the other employees had lied about the plan we would be receiving then proceeded to give us no solution. All this to say: don't use them as your provider. They suck. Worst phone provider I've ever used, also the worst customer service. McDonald's has better service. Long story short. Plan immediately cancelled read more

Trying to cancel service is an absolute rectal exam. It shouldn't take 45 minutes and 2 operators to cancel. They really try to strong arm you into staying with them. Horrible experience. Still no email confirmation an hour later, although I asked for one several times. read more

Ease of ending service. Their people have to spend some amount time offering promotions in hopes of changing your mind, or at least wearing you down to the point that you acquiesce to them for the moment. I would expect there is some sort of incentive tied to "saving" customers in this manner. Think twice, and then run away as fast as you're able. read more

We were told by the representative on March 10th to pay $132.04. Now being told that was incorrect and now we have to pay late fees. The representative today can't see the text I was sent so I am posting it here. As a service manager, I stand behind what my employees write, whether that be text, chat or email. Optimum should do the same instead of the standard "lip service" response you get here. read more

Optimum - Georgetown - Proof of text - Television Service Providers Near Me - Georgetown, Texas

The salesperson lied about the services offered and walked me through purchasing fiber internet for my home. When I checked the installed service through the MyOptimum app, I discovered the tech had installed cable instead of fiber internet. Upon calling the support channel to determine how to remedy the mistake, their support team informed me that there was no record indicating I had purchased fiber from them and additionally that fiber was not offered in my area at all. The team members I interacted with afterwards all worked to help me close out my account and informed me of what was needed to get a refund of my purchase as I was still in the money-back guarantee period. read more

At this point, I honestly feel like I'm teaching them how the internet works. The people running IT over there are so clueless it's almost impressive. I swear, if I handed them two cups and a piece of string, they'd probably label it "advanced networking equipment." All I'm asking for is the most basic static IP setup -- stuff a high school kid in a beginner IT class could figure out in about ten minutes -- and they're acting like I'm asking them to rebuild NASA's entire communication network. This is their Level 3 team, by the way. I don't even want to imagine what Level 1 looks like. Probably someone staring at an Ethernet cable like it personally offended them. read more

when I signed up with this company I was assured a monthly charge of $40 a month locked in for two years. from day one I have been charged $60. I have been in contact with the sales person who made this guarantee and he even spoke to his supervisor (supposedly) and assured me it was taken care of. I logged into my account and my last bill reflected the corrected amount of $40 but they took $60 out of my account. I can't do business wi th a company that can't keep their word. DON'T TRUST THIS INTERNET PROVIDER! read more

This is not a review of the store; it is a review of the corporation's horrible, frustrating customer support. Adding insult to injury, was its recent price increase of $15/month + tax, the justification of which was: "We're investing in what matters to you: speed, coverage, and reliability." (to support these upgrades). About a month ago, I tried to access my video on demand feature to catch up on some programs I missed. Neither channel for activating VOD worked, one gave an error code; the other no explanation other than "unable to process you request, contact customer service at ------" I called and after a long wait I was told that there was an area problem and Optimum was working on it. A week later I tried again and was told the problem was at my house and a technician was scheduled for a few days hence. Then I received a phone call that the service call would be cancelled because the problem was an area outage, which Optimum was working on. After another long wait w/o VOD service, I called customer service again. This time I was told the problem was that the package I have does not include VOD, which I could get if I bought a more expensive package (he also told me he could cut the cost if I bought Optimum's mobile phone service). Then I received a survey asking for a rating of the service rep and whether the matter was resolved. I replied 0 rating, no resolution. A customer team rep then called and the phone call disconnected as soon as I started to tell her about the siuation. Finally, today I called again and was promised an answer; I was transferred and had to go through the whole identification protocol again, as if it was a new call, and the rep wanted me to discinnect my cable box etc. This was after a previous rep confirmed it was a system issue , but could not tell me when. Then I got another call, again like it was a brand new issue. I know this sounds crazy, but today;s encounter ran close to two hours, with numerous call from various reps, all asking for the my account information. And the last one wanted to schedule a service call to my house! Vic F. read more

I've had a horrible experience with Optimum. My internet went down on Sept 4 and I reported it the next day. A technician finally came on Sept 7, swapped the modem, and left without confirming it worked. When I called him back, he said he had four other jobs and my address was 40 minutes away from his next one, so he couldn't stay. I'm now stuck waiting until Sept 9 for another technician -- almost a full week without service. Optimum should not put productivity over people, whether customers or employees. Unacceptable service and no accountability. read more

This absolutely the worse I mean worse customer service anyone can receive. They never stand their promises on a set price for a yr. Every three months a price hike and always an excuse. I have them chance after chance and I am done with them. They are draining. Except shitty attitudes, 30 price hikes every quarter, long wait times to get a bill corrected and every excuse to raise your bill. I would rather do without cable and internet than go through these people. I will blast your service in every community that I can. Good riddance if I could give you a negative 10 stars, I would. read more

I simply wanted to add service at a new address. That one thing unraveled all my current service, which was disconnected. And now the new charges are ridiculous! I have been a longtime customer of Optimum and have defended and recommended them in the past... But all that stops now. I have spent more than 2 1/2 hours trying to get this rectified to no avail. read more

I gave this company a bad review recently because of the my experience of the worst customer care ever when I tried to disconnect. It took three weeks and multiple phone calls to finally get that done on Feb, 2. However that has not stopped them from trying to bill me for service that I no longer have. read more

I don't due this much but I have had service with Optimum for over 3 years it goes down once a month they have no service technicians only contractors and never fix anything if you call you get the run around so I gave up moved to another company and they refuse to cancel my service or send me a box for the equipment. I call and try to cancel get the run around or the department is closed. I pay paid for 1gig and I never get over 500 that's half of what I pay for. Do not use them avoid at all cost. FYI if a technician comes out they charge you no matter what. read more

Arbitrary changes to the bill, poor customer service (not the agent but the company system is organized to squeeze as much money as possible from customers). read more

After 10+ years we needed to cancel our service. After one hour of listening to offers from customer retentions and politely saying no thank you, we believed Optimum had cancelled our account as requested. We even received an email regarding the return of our modem. Then we got a call from Robert Trupin also an Optimum retention person, and after politely telling him no thank you to his several offers we later attempted to return our modem to a local store who informed us our account was still active and they could not take our equipment. It seems Robert signed us up without our permission. We then called Robert's office and spoke to Pam, who understood the issue but said she could only have a supervisor call us back. Four hours later we called her back and were on hold for over 45 min not having been able to speak to anyone when I started this review. So, the local store will not take our modem, but the email says if we do not return it, we will be charged $130. We are leaving Optimum due to the constant unannounced fee increases. Of course, if you call and complain you can get a better deal, for a while. No way to run a business or treat your customers. I am now about to reach being on hold for an hour listening to "We apologize for the delay; the next available agent will assist you." read more

Optimum - Georgetown - If a company is going to put you on holw for an hour they could say they are closed. 1hour hole for Optimum, still no answer. - Television Service Providers Near Me - Georgetown, Texas

I've been using them for about a month (had Suddenlink at my last place). They are down every other day at best. Then they try to make you troubleshoot over the phone for hours, which consists of unplugging and plugging everything again and again. Worst internet I've ever had. I can't wait to switch to Starlink read more

I had optimum internet for less than a week due to its poor connectivity. Took the equipment to optimum store to return equipment but won't cancel or close your account. Instead I was told to call a disconnect number where I was placed in a hold cue for an hour and a half. I opted for the call back and after an hour I received a call that disconnected. When the tech installed my service i asked him how optimum was since I never heard of them or used before. He said, the wifi is good but the customer service is horrible, he got one right. They are both horrible. read more

I have been using Optimum since August of 2025 only because it's the only cable company that provides service where I live. I can unequivocally say, I have never had a worse experience with a cable company. Their stream box is completely flawed. On a daily basis, the stream box loses it's signal and requires a reboot. On average I go through this process 4 to 5 times a day. And this is after changing my stream box twice and adding an extender (that I have to pay an extra $10 a month for). Additionally, their customer service is atrocious. All their technical support staff are off shore and despite being very polite they are completely ineffective in solving any issue. Lastly, whenever I've made an appointment for a technician to come to my home, I get a daily call asking me if the problem is resolved with the intention of cancelling the appointment. I can only hope that a different cable company eventually offers service in my area, because I will be the first customer to switch over. read more

Customer service overall is subpar. The only reason I signed up with them is because they are the only option in my neighborhood. I signed up under a promotion which included free installation and a $200 MasterCard or Visa gift card. They charged me for installation and only credited my account after I reached out a month or so later. Regarding the gift card, I was sent an email to "choose" my gift, the wrong card was sent, I've called 10+ times to get this resolved and they refuse. A simply case of bait and switch x 2. I only gave one star because 0 was not an option. read more

Optimum is massively overpriced their service is unreliable and has never reached even 20% of the speed we are paying for. All they do is make excuses and go out of their way to be unhelpful. Don't be fooled by the name change from Cablevision to Optimum, they are the same terrible predatory bottom feeders they have always been. read more

We signed up because of the incentive gift card. We decided to switch to AT&T because the service was not great both talking to people and internet at the house. We would randomly have outages. It would be out until I got on the chat and told them there was an outage. Sometimes, it would be fixed right after, other times it would take a while. No report or anything. The outage map never said there was an outage and when I called, they could not give an eta. One time I called and they said 24-48 hours which is a joke. We decided to switch because of the outages but I wanted to try and get my incentive before service was cut off. With no missed or late payments. The guy said I would not be getting the incentive with no explanation as to why. Don't use optimum unless it is your only option. read more

The only reason this company survives is they have no competitors. They offer over priced services, bad customer service and frankly they don't care. They only offer 1 internet service which is $94 a month. When it comes to internet and cell service in Georgetown TX, its awful. read more

Issues for weeks, new boxes, prolly 15-20 hrs on phone trouble shooting. Finally tried to cancel service, 4 reps at different levels told me no. Returned equipment, cancelled my card. Still waiting to see when it will be cancelled. Twilight Zone stuff. read more

Worst ISP I've Ever Had: Optimum is a joke. Constant outages, garbage routers they've had to replace at least 3 times in under a year & when the internet goes down (which is often), it takes at least 4 days to get a tech out. The support center even dare to offer a mobile service in the midst of troubleshooting m, when they can't even get their home internet right! Stuck with them because of my apartment's exclusive contract -- avoid if you have a choice. read more

They suck!!! All they have is this little bitty stream box tiny remote that is hard to use, no back light, you have to right on the box for it to work and then it's iffy. It's the ONLY flippen option we have in Leander other than Dish and they suck too! They don't even deserve 1 star but ypu have to give it to be anle to post a review! read more

Terrible service, work orders not processed . Representative was rude and not helpful. They are still charging even though the cable is disconnected and in the street. read more

Optimum - Georgetown - We have been trying to get our cable buried and in working order for weeks and it still looks like this . - Television Service Providers Near Me - Georgetown, Texas

This is the single worst company I have ever had the displeasure of doing business with. I am not being hyperbolic when I say that. They are literally the worst. One star is eleven too many. One star implies there's something a value here. There's not. As of this writing (7/1) I have been without internet service for 120 hours. On 6/26 a technician working on an issue for my neighbor severed our fiber line and gave "my" spot on the switch to them to solve their issue. This is not speculation on my part, this was told to me directly by the line tech that came out to drop a new line to my house on 6/28. To add insult to injury, the technician that severed our line on 6/26 left the severed fiber and other trash strewn across my yard and property. Dropping the new line on 6/28 did not resolve our problem because there is an issue with Optimum's infrastructure coming into our neighborhood. This, again, is not speculation on my part, this was told to me directly by the line technician. You don't have to be Sherlock Holmes to work out that the technician that severed our line on 6/26 did so because it was easier for him than actually fixing Optimum's overarching infrastructure issue. Our sub-division is only three years old, so it's not as if they're dealing with aging lines that they inherited from a prior telecom or ISP. Over the course of roughly a dozen calls we have been given conflicting information as to whether Optimum even has record of there being an issue or when we can expect this to resolved. We have been told it would be resolved on 6/28. Next we were told it would be repaired overnight between 6/28-6/29. Then we were given a literal guarantee from a representative at Optimum's Shared Services department that it would resolved by 8pm 6/29 (if you've made it this far, you've probably figured out that this "guarantee" was, in fact, not an actual guarantee). Next we were told it would be resolved "within 24 hours" which would've been 6/30. After that we were "assured" by Shared Services that our service will be restored on 7/1. I think you can see where this is going. I wonder what they'll tell me when I call tomorrow...? Of course that's if they even acknowledge that there's an issue to begin with. In most of our calls to Optimum's customer service, they don't see that there's an issue or that there is any scheduled work to be done to restore our service at all. But have we tried power cycling our modem? (Yes -- about fifty thousand times, but sure, I'll try it *again.*). And I think the worst part of this is almost no one at the company even acknowledges the severity of this situation for a person that is WFH. Many of the CSR we've spoken to have acted like we're throwing a tantrum over not being able to watch Netflix or connect to social media, when the fact is many people still depend on their internet connection for their livelihood, and an extended outage -- through no fault of our own -- is a significant burden. How many people can afford to burn through a week or more of sick time or PTO at the drop of a hat? And that just covers our current nightmare with this company. Outages or drops in service are routine, including outages that last the entire day. We NEVER approach the speeds we are paying for. The modem needs to be restarted every few days. I get Optimum has a pseudo monopoly over a lot of this area of WilCo, so you may not have a choice in ISPs. I also know that everyone always hates their provider, that's just part of life. But I've been with AT&T, I've been with Spectrum/Time Warner. I've been with Astound back when it was still Grande. I would take any of those companies, in a heartbeat, if I could over Optimum. So if you have a choice, don't make it these guys. For your own sake. EDIT (7/5): After filing a complaint with the FCC, we received a call today from Executive Customer Relations who was surprised to see we were "still having trouble" with our internet because the ticket shows as resolved on 6/30. We literally have 8 calls into Optimum's Shared Services department since the 30th complaining that our internet is still down (so more than just "having trouble") that are apparently not being notated on our account or on the ticket. He scheduled a new appointment for us with the Field Team, and told us somebody would be in touch with us today. Of course, like the previous nine days of this debacle where we were promised a call back from a supervisor, nobody called us back. TLDR: Optimum tech severed our fiber line on 6/26. Was told service would be restored on 6/28. Then 6/29. Then 6/30. Then 7/1. Then between 7/9-7/16. An FCC complaint revealed our ticket was marked as resolved on 6/30, and now we have to wait until 7/10 for the field team to come back out to our house to start over. Unreal. read more

It's incredible we live in a city where they allow this absolutely unscrupulous and subpar company to have a monopoly for cable/internet service. They can only exist because many have no other choice for services and therefore must deal with them. If you have any other choice, explore it and do your best to avoid the trap. I had read the reviews and thought it could not be that bad - it is, in fact it's worse. If you try to correct anything through Customer Service, please know they do not even begin to understand 'customer' or 'service'. You have been warned. read more

I returned my equipment to the Georgetown store the same day I disconnected service. Now I'm being billed for unreturned equipment. This is total bullshit. I can't even get a real human on the phone to talk to and I moved 130 miles away. read more

Optimum is an ironic name for a company that does so little. I only use Optimum for Internet. In the old Suddenlink days I occasionally had a problem, but it was usually resolved quickly. Optimum's biggest drawback is that their customer service is absolutely terrible. It's almost impossible to find assistance if you need it and when you do manage to connect through chat (good luck with the phone or finding it on the website) it is cumbersome and rarely resolves the problem. The representative often tries to blame my router or my computer for problems caused at the Optimum end. It would at least be honest if they just said, "We can't do that.", but they prefer to send a customer down a rabbit hole of "fixing" the problem at the customer end. I agree with other reviewers that the only reason this company survives is the lack of competitors in the area. The idea that I would switch my phone service to Optimum, as they are always advertising, is laughable. read more

I wish I could give 0 stars. I also know that a large, entrenched monopoly corporation won't care about a Yelp review. Basically this: my dad died and my mom needed to change plans. Their website was "down for maintenance" so we headed to the store. Using COVID as an excuse, they wouldn't allow both of us to come in, even though my mom had no idea what they needed. Both in masks. So no website, no in-store. No need to provide service when the government guarantees you no competition. Update: after I left, my mom went into the store alone, where they refused to help her. I never thought I'd say "I miss Spectrum." My experience in their stores was night and day different. read more

Simply the worst. Treats old customers like garbage. Overpriced with the worst customer service experience ever. STAY AWAY Of course you think that just by answering a review something is actually being done. I sent an email off to that email address and of course they told me that a majority of the cheaper prices were only for new customers and there's nothing that they're willing to do for a customer five years I'll be going over to AT&T . read more

Tried to cancel service. Got transferred to 4 different departments. This is ridiculous in this day and time. Optimum really sucks. This is why I am now using a new wireless service. read more

There is a less than 5% chance that anyone can help you if you are only fluent in English or Spanish. The actual service provider is less than Optimum, and aside from one clearly English speaking associate, nobody there actually cares about solving problems. They just repeat them to you over and over and over in half sentences and long paused (appropriate for an offshore customer service center). If this wasn't the only monopolistic provider....ugh read more

Reliable internet and Optimum should not be spoken in the same sentence. We've had spotty service, sometimes even full drops for four months. Multiple techs have come out to see channels dropping and multiple replacement routers. Optimum does nothing to make this right except raise my rates to over $100, for service that's not worth $25 Now, I just had another tech come out and tell me they have seven open tickets in our neighborhood sitting with the maintenance team. Apparently, nobody internally talks to each other and nobody knows if it's even being fixed. I had to get Verizon wireless setup just to have reliable service, even at a slower speed. Stay away if you can. read more