It's incredible we live in a city where they allow this absolutely unscrupulous and subpar company to have a monopoly for cable/internet service. They can only exist because many have no other choice for services and therefore must deal with them. If you have any other choice, explore it and do your best to avoid the trap. I had read the reviews and thought it could not be that bad - it is, in fact it's worse. If you try to correct anything through Customer Service, please know they do not even begin to understand 'customer' or 'service'. You have been warned. read more

There is a less than 5% chance that anyone can help you if you are only fluent in English or Spanish. The actual service provider is less than Optimum, and aside from one clearly English speaking associate, nobody there actually cares about solving problems. They just repeat them to you over and over and over in half sentences and long paused (appropriate for an offshore customer service center). If this wasn't the only monopolistic provider....ugh read more

I returned my equipment to the Georgetown store the same day I disconnected service. Now I'm being billed for unreturned equipment. This is total bullshit. I can't even get a real human on the phone to talk to and I moved 130 miles away. read more

Reliable internet and Optimum should not be spoken in the same sentence. We've had spotty service, sometimes even full drops for four months. Multiple techs have come out to see channels dropping and multiple replacement routers. Optimum does nothing to make this right except raise my rates to over $100, for service that's not worth $25 Now, I just had another tech come out and tell me they have seven open tickets in our neighborhood sitting with the maintenance team. Apparently, nobody internally talks to each other and nobody knows if it's even being fixed. I had to get Verizon wireless setup just to have reliable service, even at a slower speed. Stay away if you can. read more

Optimum is an ironic name for a company that does so little. I only use Optimum for Internet. In the old Suddenlink days I occasionally had a problem, but it was usually resolved quickly. Optimum's biggest drawback is that their customer service is absolutely terrible. It's almost impossible to find assistance if you need it and when you do manage to connect through chat (good luck with the phone or finding it on the website) it is cumbersome and rarely resolves the problem. The representative often tries to blame my router or my computer for problems caused at the Optimum end. It would at least be honest if they just said, "We can't do that.", but they prefer to send a customer down a rabbit hole of "fixing" the problem at the customer end. I agree with other reviewers that the only reason this company survives is the lack of competitors in the area. The idea that I would switch my phone service to Optimum, as they are always advertising, is laughable. read more

Yikes....1.1 has got to be the lowest average of any business I've seen and now know why. I only wish I could give 0 stars. My internet has been horrible for the entire year, but that's not why I am leaving this review. I'm moving next week and just recently canceled my optimum service. Not even an hour after canceling, I started to conveniently have the slowest internet I've ever experienced. I gave them the benefit of the doubt at first and called them. I explained the situation including the suspicious timing of my issue and emphasized that I was NOT looking to renew my service. After I said this, customer service couldn't have cared less about my issue and would not stop trying to sell me on a new plan after I REPEATEDLY TOLD THEM NOT TO. *****He then proceeded to explicitly tell me that they would only help me fix my internet problem if I renewed my service with him*****. I immediately hung up on him. They wouldn't stop calling me back and after the sixth time I answered. After realizing I was having the same problem, I hung up. They again called me nonstop, so I blocked their number. Save yourself the frustration and STAY AWAY FROM THIS HORRIBLE SERVICE AT ALL COSTS. read more

If you enjoy frequent outages, go with Optimum. If you like fast, reliable Internet? Go with anyone else.

the service tv, internet, home phone has always been satisfactory, repair service has been good and problems fixed in a timely manner. The problem is the escalating cost / price increases. 2024 monthly charge went up $42 and total now $277. The phone reps hands are tied but they should at least speak english. read more

I got this internet 3 weeks ago and it is by far the worst I've ever had. Constant disconnections, slow customer service, and 3 different techs came out each wearing bare minimum 200lbs of cologne barely speaking English. They also don't give refunds. read more

The level of service provided by Optimum Company's performance and customer service team is subpar, making the company inefficient and challenging to deal with, especially during service disconnection. read more

DONT DO IT!!!THEYARE CRIMINAL!!!! I cancelled my account in December and am still getting reoccurring charges and they all play dumb on the phone!!! Once you join, you can never leave!!!! Three months later and they tell me the only way I can stop this reoccurring charge is to go online and do it. I don't have an online account to do it. read more

I see I'm late to the party to leave a #1 star review! These guys are that bad. How in the world does a company have a Monopoly over a mega development (Santa Rita Ranch -north & south) and literally can't get their S**T together to provide the basic services of internet and TV. Internet is the main thing since probably 1/2 the residents work from home. They must have paid the developer a pretty penny to be the exclusive crap service provider for this community. Both Suddenlink and the Developer gotta be racking in the money! All the while both their customers struggle keeping their jobs due to lack of internet on the daily! Sad thing is, they can see by the previous 144 negative reviews that neither care to fix the problem read more

Company full of morons! Despite submitting the address online and having the agent repeat the correct address back over the phone, he still shipped the modem to a completely different address. Nobody seems be able to help get this fixed. Due to a lack of options where I live, I'm stuck trying to get this resolved with a company full of complete idiots. They reply to all of these bad reviews when they should be getting their act together and fixing all of their problems. Embarrassing! read more

They don't know what they are doing . Agents have no authority. Local office does not stock extenders and they send you to tech support who cannot ship extender to customer. read more

Awful Internet service provider. Technicians replaced everything inside and out, and we still have lousy service, several times a day. At times it's totally unusable. Their tech support is not helpful...at all. Tethering with iPhone is better and more reliable than their "service". I would recommend 5G or Star-link if you live in Georgetown, Texas. read more

After a terrible start with them, the last two years have been great. Never lost service, not even a slowdown. We get the speed we are paying for if not better. read more

Poor quality service and nobody seems to care. You basically get a "too bad so sad," response when service goes out.

After 5 months of our residential wifi operating at 50% capacity, 15 or more calls to Customer Service, countless reboots, 2 Optimum service calls, two modems, and multiple unfulfilled promises from our Account Manager to engage management, we filed a complaint with the FCC. Finally spurred to action by the FCC, we received a call from an Optimum resolution "specialist" that evening. They, Optimum, then dispatched their a troubleshooter/engineer, who diagnosed the problem as faulty feeder cable under the street. It was replaced that day and we've had uninterrupted service in the past 60 days. Bottom line, IMO: Optimum is a poorly performance company on the customer front. Fortunately for us, Optimum is required by the FCC to address or resolve reported complaints within 30 days. Optimum clearly doesn't like FCC complaints. If you have a reasonable complaint and are getting nowhere with Optimum, go to FCC. gov and file your complaint. read more

Terrible service. We have internet and cable. Work from home and internet goes out multiple times a day. We filed a complaint with FCC and still cannot get anywhere with Optimum. I really wish there were other provides in my area. Since they are the only one they do not care to get issues resolved but have no problem taking money every month. There is a special place in hell for people like this. read more

This company is a 0. I was forced to use their Internet service due to the fact it was a monopoly in the City of Leander-not many options. Awful SLOW speeds. For over a year I contacted customer service who offered no solution. They told me my equipment was working fine and all they did was send a signal to my modem. My monthly charge was 110.00. I finally switched to AT&T and wow-amazing speeds at 55.00 a month. I cancelled Suddenlink service on today's date(1/28/2021). Customer service tried to convince me to stay. She stated, "I see the problem, you're on a 200 when you should be on a 400 unlimited." She stated she could switch me over and it would solve the problem. For over a year Tech Support couldn't figure this out. I Next she told me I would be billed for February due to the fact that my bill cycle starts on the 25th. She sent me to an alleged Customer Service Manager-Christopher #UGL. We went in circles and he continued to tell me I was responsible for February even though I was cancelling on January 28th. For over a year I didn't receive credits for the days my wifi would not work. Apparently I was paying for a top speed plan and only receiving slow speeds, Christopher could not give me an explanation . Christopher refused to credit my account. I will be filing a complaint with the FCC. Note-Christopher's phone connection was awful. I could barely understand him. So now I go to the Georgetown business location to return the out dated modem. There's a sign on the door stating the business is closed from 1-2pm for lunch. Haahhhaah a one employee operation, I drove 45 minutes and now have to wait 1hr. PLEASE do yourself a favor. AT&T is much faster and affordable. I'd go as far as saying-AOL offered a better service. Suddenlink will be out of business soon. Their customer service is run by a bunch of Neanderthals. read more

Optimum - Georgetown - Television Service Providers Near Me - Georgetown, Texas

INCOMPETENT! New cable service with new cable boxes and upon returning home after a month, we have non-working cable! The problem is on their end but they're to INCOMPETENT to be able to fix it. That was Saturday, now waiting til the end of the day Monday for a cable monkey to come fix it! Paying for 1gb speed, getting 200mbs!!! Extremely disappointed!! read more

less than 1 star for sure. Suddenlink/Optimum has been the worst company I have dealt with in my life. Customer service is subpar at best. Pricing gouging greedy punks. nuff said. I have nothing good to say about them. read more

Went online to see if they service my house and it confirmed it did. I even called to ask questions and placed the order online. We set up our new service and canceled the old one. Day of installation arrives and nobody shows. So I call them and ask where the tech is. This is when they tell me they do not service my area and nobody is coming! What?!? I have an order number AND spoke with someone on the phone. Now I am screwed. Terrible service and obviously complete idiots. read more

The only reason they have one star is because you can't give zero. Save yourself and literally get ANYTHING besides this company. Horrible all the way around, unreliable all the way around, inconsistent all the time. Over priced, outdated product. Feel sorry for anyone who has to deal with the wrath of these customers. Such a shame that is has to be part of the community at all. Freaking joke of a company. Suddenlink and optimum. Absolutely no difference. read more

Absolutely the worst customer service, it took me calling 3 different times speaking with a representative to cancel my service and each of the representatives had to go through a sales pitch to get you to stay, at one point the lady wanted me just let a friend have my account. I shouldn't have to say, I would like to cancel my service more 10 times a call. I would tell you to use someone else but Optimum is your only choice in GTOWN for cable, save yourself a headache buy yourself a book. read more

This company is a joke. Unreliable services. 2 weeks in a row, we lose internet service. Thier Moca technology is crap.

Samuel is the best! He was quick, efficient, personable, very knowledgeable, and extremely nice! As he was here he took notice of our PS5 so he took the liberty of hooking up to the LAN so we get faster connection for gaming. At the end of the visit he informed us if we needed anything at all to reach back out and he would be more than happy to assist. Highly recommend Samuel as your technician, we definitely will be requesting him only for anything else we may need help with moving forward. Thank you Samuel for valuing our questions, comments and concerns through this process and for being absolutely amazing! read more

Absolute worst rating I've ever seen and it makes total sense. What's the point of paying for the service if our internet never works. If it does miraculously work it's constantly cutting in and out. Thought paying for the highest package would help but in reality we are just getting scammed for more. What a joke! If have the option of anyone else, choose them over optimum 100%. I can't wait to get a response saying something like, "we are sorry for your experience" if anything and then have nothing come of it. 99.9% reliable my A$$... read more

Optimum - Georgetown - 99.9% reliable my A$$ - Television Service Providers Near Me - Georgetown, Texas

WORST internet provider ever. We had to use it because it's the only option in our community. Connections drop all the time, if you happen to work from home you will get disconnected from meetings or web applications multiple times a day. Some times it comes back in a few minutes and some times you have to call customer service to reset your gateway. I would suggest avoiding this company at all cost. read more

Ricky Cantu, with Optimum Home Technical Support, is incredible and second-to-none in knowledge, courtesy, and ability to solve complex problems related to television and network connectivity issues, including Apple TV! In addition, we learned some new things about the use of our Apple TV without connection to cable enabling us to move the TV seamlessly. Additionally, Ricky is going to return the cable box for us, saving us $12.00 per month! We hope that Ricky Cantu receives recognition for his awesome service! read more

The service is horrible, and the customer service is even worse. I'm hoping the Verizon and T-Mobile 5G options provide a better service. The internet constantly drops and the speeds aren't even close to what they have advertised. I cannot wait for other options to come since their monopoly impacts my ability to work from home. read more

I typically am against bashing on social media. However, Me and numerous residents in Georgetown have had enough of Suddenlink, here is a brief recent experience...although there have been many more memorable moments: Day 1- The Internet was super slow.  Was told it most likely was my modem.  I went out right away and bought a new one.  I was on the phone for hours, literally noon to 4pm trying to have Suddenlink get my new router working.  To no avail it wasn't fixed.  However I was assured I had a technician appointment coming the next day. Day 2-  No tech showed up.  The appointment had been cancelled.  After hours of troubleshooting with Suddenlink again, I had to make another tech appointment.  I was told the tech's are a third party and that they can only see their available appointments.  So they could not have them come out sooner. Day 3- I checked all my equipment and contacted the company of my new Modem.  Just in case it was something on my end.  The Modem manufacturer confirmed quickly that it was " A DNS issue."  So I called once again to see the appointment status and to inform Suddenlink it was their DNS Issue.  Another round of Suddenlink troubleshooting once again to no avail.  I asked to speak to a manager but they said none was there.  They said they will escalate my internet issue to a higher tech team and somehow they made an appointment for someone to come out to the house the same day between 3-8pm.  No tech showed! Day 4- Called up Suddenlink.  No notes were made after my lengthy call from the other day!  No appointment booked either!  So once again I had to go through Suddenlink troubleshooting.  After telling them the possible issue etc...to catch them up on my story.  Suddenlink made an appointment for the next day. Day 5- Yeay Suddenlink's contracted tech came to diagnose the problem.  He was going to leave without fixing anything and that he would get a hold of his supervisor.  Amazingly after me being frustrated he has his Supervisor show up.  Supervisor now said I needed new fiber to be run to the house.  He said they will put a ticket in and get someone out in less than 24hrs. Day 6- I see no appointment was scheduled...So called up Suddenlink again.  This time the employee seemed to be an auto pilot reading a script and couldn't think on his own to answer my questions.  After an extremely painful conversation he booked a tech appointment for 3 days later.  Since they could see a ticket was put in but had no exact time. He put in a note to the next higher up tech team, which amazingly are also the supervisors and managers!  So I get a 2 in one this time and that it could be up to 24 hrs. for them to contact me back.  Wow...to be continued... Thanks Mariana, For reaching out on F.B....still awaiting a confirmation to my post you said you wanted me to delete. read more

Little punk that works at the Georgetown location needs to be fired. Questioned what I was told when I switched services and then proceeded to tell me he couldn't help anyway. Scoffed about checking in equipment for the receipt and He forced a customer to walk all the way around to return equipment and opened door for the next person. The equipment return was full. Absolutely asinine. The FTC needs to get on this company read more

Finally rid of Optimum and could not be happier. Started with cable and internet but price kept rising so cancelled cable and price for internet alone (which was not great at the time) was going to be around $100 per month. Rep said I had to do a bundle to get good pricing so had to get phone service I didn't need to make the internet somewhat affordable. Kept that going until service started lagging and then had 12 hour outages for 2 Saturdays in a row with zero explanation from Optimum as to why. Even had to jump through hoops just to get Optimum to understand outage was not just out home but seemed wide spread in our area. When I called to cancel I was sent in a loop of representatives that tried harder to sell me more services than to process my cancellation request even after I told them I had already purchased services from a new provider. Reps said they could only process my cancellation at end of billing cycle and could not do same day I requested. Could not send me anything in writing to confirm my cancellation along with expected refund amount and was told no one in the company could give me that information because it was all automated. Overall mediocre service, subpar customer service, and high prices. Avoid at all cost. read more

Let me be clear - Suddenlink is a zero and it if had any competition would be clearly out of business. But, I am writing to discuss a magical experience I recently had with an employee there, named Briana. I arrived frustrated that my bill for internet had ballooned to over 140, and despite my 8 (no kidding) calls to the customer service /retention line the best they could do was to get it down to 119. Briana helped me and patiently backed me up on the phone (us together calling Suddenlink's army of incompetent idiots). Three calls later, Briana and I were finally able to get the internet price down to a reasonable amount. At least for the next 12 months. To Suddenlink - Why did it take 11 calls for me to get satisfaction? And why couldn't this local store take care of its people? Why did we need to call India, Mexico, and who knows where else? You need to give the local reps the juice to take care of customers, and stop the ridiculous price gouging and saving the good prices for "new customers only". Even the cell phone providers have figured that out at this point. You'll be out of business any day now. To Briana's boss - she is amazing, please do what you can for her, whatever bonus or raise or promotion you can do to keep her as long as you can. She's worth it. To Briana - you are better than this, why don't you take your talent somewhere where they actually embed customer service in their business model and empower you to help? You'll be better off since the business will align with your skillset, and happy customers will be the norm instead of the rare exception. You belong at Disney, or somewhere special. Fantastic job today young lady, bright things in your future! To everyone else - if you are with Suddenlink, keep looking for alternatives. They will keep doing this as long as you let them. If you aren't a suddenlink customer, whatever you do - don't sign up! You'll regret it. read more

Now, OPTIMUM!! This is a monopoly in Georgetown. No other service providers available for decades. They scam you with discounts and year later is when their TRUE price hikes are revealed. Customers are no longer valued by Suddenlink!!! I'm just talking about their so called internet. Over $120 for ONLY mediocre speed of 400 whatever it's called. That's ridiculous. New customers pay approximately $50 for that speed. Can you imagine adding internet AND phone? They wanted me to pay $250+. That's Suddenlink, behind the scenes blowing smoke. read more

Optimum is the absolute worst cable service, any other service would be better. Customer Service is the worst, I called for an extension on my service and the response was, "you are not eligible for an extension" When, I asked if there was anything else I could do, response from customer service is, "the computer decides" and "it isn't anything personal". Customer service says, I know times are tough, when I explained why I needed an extension, "do you have any other questions or concerns"? Yes, I need an extension to pay my bill ‍No working with the customer and how we could resolve the issue. I would rate them a "1" as a company and customer service. I cancelled my service with them. Thanks for letting me vent. read more

Utter garbage. Easily one of the worst companies of all time. They take your order and don't show up....or cancel and tell you they can't service your address....after you've signed up. Read the reviews....i think 100% are 1 star. They earned it. read more

Optimum sux... every time I'm watching a streaming show the WiFi glitches. Uggg I did not have this issue when it was Spectrum.

So unfortunately this is the ONLY provider where I am located. Fingers crossed we get another one soon! I was going to cancel and see what they could do about my bill and they offered me $40 a month for 2 years, which for their crappy service isn't too bad. Hasn't even been a year and all of a sudden the deal ends and my bill goes up by $20. I get on the chat to find out why and they say that a credit to my bill has expired so that's why it went up. So I ask why because this was not I was told AT ALL and all they can say is that the credit expired. I am now upset that I have been lied to and express that and literally the only "bad" word I used (at least in the chat) was sucks and they told me that I was being uncooperative and using bad language. Sorry that the truth hurts and they can't stand by their word. If there was ANY other choice I would be LONG GONE. read more