I had my first bad experience with Grande/Astound today. My Internet went out around 2:00pm…read moreyesterday. I called and their automated system said there was a problem at my house they would have to send a technician out to check. System also said the first available slot was between 10:00 and noon, which I took. And the system called me at 5:00 to confirm I still wanted the 10-12 appointment. Before 10:00 I checked and Internet was still unavailable. So planted myself on the couch to wait. (I can't go in to the office, I have to meet the technician. I can't log in remotely, I have no Internet.) Noon rolls around and no one has showed or called, so I call Astound to check on their progress. And was very surprised for the automated system to tell me my appointment slot was between 8:00am and 9:00pm! So I ask for an agent and he is confused by the situation, too. He sees a small entry in the computer that he thinks means they found a larger outage? He asks me to check my cable model, and to my surprise it shows it's connected. So kudos to Astound for fixing the problem. But minus 500 points for not keeping the customer informed and letting me waste valuable work time (as I get paid hourly). (I'll accept responsibility for squandering another 15 minutes to write this review.) I'd always been happy with Grande's customer service--I've been with them for many years. I was a little worried when Astound took them over, but initially I was getting the same great customer service. I'm hoping today was just a glitch and not an omen of things to come...

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

Not certain that "King" Rashad worked here but this gentleman is hero. I called the 800 number with…read morean issue: 2 accounts that should've been discontinued months ago. My Hero & King jumped in and saved the day! He fixed the problem immediately and reassured me that I had nothing to worry about. As I thanked him, I thought of my next issue. New services at my future residence. He sprung into action like Black Panther! Yasss, hunni! He has set everything up for me and I am the happiest person ever! Hella satisfied! He needs a raise and a clone! Thank y'all!

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!

Came in for a replacement phone…read more Blanca was excellent; she provided outstanding customer service. Blanca was very knowledgeable and went above and beyond to ensure I received a phone I would be happy with. Service like this is hard to find; Blanca appeared to enjoy her job and greeted everyone with a smile.

Welcomed in to receive our sim card for the new 5g change over…read more Nancy was knowledgeable and answered our questions. She was very nice and knew exactly what to do and get us taken care of and out the door quickly. Grateful for no nonsense service

Once I got to a customer service rep, Catherine - everything was handled in a very professional…read moreefficient manner. However, I was not aware that making an appointment pick up equipment was a option, so I waited for 30 to 45 minutes for them to work through the customers that were ahead of me.

Ridiculous long lines. I just need to return switched out equipment. Staff are slow and seem to…read morehave no urgency about the crowd. A roomful of impatient people. This is the only store within 20 miles.

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

OK so this review is specific to corporate company policy. First I have had SuddenLink for a year…read moreand basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that.

Continual and periodic outages with no assistance from the company. Despite paying for premium…read moreservices you will receive the bare minimum. If you have the option to choose another provider please do.

after multipl d ays of our service going out for a few hours and then coming back only to go out…read moreagain and dealing with optimum's poor excuse for tech/customer support i pulled the trigger and switch to an alternative provide we have in our area. every time i had an issue with our service dealing with their support was painful. took over 30 minutes on the phone to cancel. there's a reason that optimum has such low customer ratings. If i could give them a zero a would

The actual internet service at my home has been okay so far, but everything else about dealing with…read moreOptimum has been a nightmare. Their customer service is extremely frustrating. It's nearly impossible to get someone on the phone who can actually solve a problem, and when you do, the experience is usually rude, unhelpful, or full of conflicting information. Trying to get an issue resolved feels like being sent in circles. I've been told different things by different representatives, and some of the information I was given turned out to be completely inaccurate. On top of that, communication can be very difficult because many of the customer service agents are hard to understand, which makes resolving anything take even longer. Overall, the lack of professionalism and poor customer support makes this service not worth the hassle. Even though the internet itself works fine, dealing with the company is exhausting. I would strongly recommend looking at other providers before choosing Optimum.

Eric is Wire Genie, and Wire Genie is Eric. I mention this because I don't like random contractors…read morecoming over to my house and do my best to find a trustworthy, competent professional in whatever respective field that I can contact from that point on. Eric is now that guy for me with networking. My home has never had good internet. It was built before internet was much of a thing, it's stone, has radiant barrier, outdated connections, nonstandard shape, etc. I prepped Eric for these challenges among others and told him I had very high standards. He was undeterred and we set up a consultation. Eric had to have really impressed me, as I let him drill through stone which is highly uncharacteristic of me. I now have rock solid WiFi both inside and outside my house ~600Mbps for an extended distance and constant speeds over Ethernet even faster than that. I highly recommend Eric to bring an old home up to modern technological standards.

This is the only low-volt professional I will work with in the Austin area. I had a legacy…read morestructured media enclosure updated, access points hung, and a few new runs of cat6 run. The job was not particularly large, but I wanted a clean install and the finished product was better than I expected. On top of the basic install part of the job, Eric cleaned up the network cabinet and rack leaving it looking better than I could have expected. The guys showed up on time, wore protective coverings on their shoes, and cleaned up afterwards. These sound normal, but in my experience fairly rare in this industry. Eric is a true professional.