I had a kind of strange experience there today that will unfortunately make me not too anxious to return. In the parking lot, a couple nicely told us about a coupon online. We went in and I couldn't locate any coupon. I asked the cashier who didn't seem to respond so I looked for it again. I found one for 30% off. I asked the cashier if that one would work. He looked at my phone and said, "Ok, it checks out" and proceeded to use a calculator to find the amount to take off. We paid and were waiting for our order when another employee asked to see the coupon. I was happy to show him and then he said, "Yeah, that's not one of ours. I can't honor it." I would not have minded if the cashier had refused it in the first place, because I know sometimes they don't work. But once I have paid, that's another matter. Several times the manager told me he couldn't do the discount, until I told him that we'd cancel the order then. I'm not sure if he was thinking I would be paying more money out of my pocket or what, but that wasn't going to happen. I didn't want the cashier to get in trouble, but that's kind of an issue with them and training him properly. To his credit, finally he agreed to let the order stand "this time". With us all wearing masks, it was kind of hard to see facial expressions so the whole experience felt kind of unpleasant. The food itself was only ok. We got it to go, so it was cold by the time we got it home, which isn't their fault. There wasn't a whole lot of cheese on any of it, though. Including on top of the cheese enchilada. Tacos were kind of dry and bland, but could've been tastier if they were eaten hot. I'm not overly impressed, but having been to this location before, not overly surprised either. I will probably visit again eventually, but I won't go out of my way to do it. read more

Not overly helpful. Wouldn't even give out a lemon or lime to add to a drink. Chips were stale. Food wasnt the best. Tortillas were tough. The Red Mtn location is so better better for food and service read more

I don't know if they lost their cooks due to Covid but the last few times I have been there the food has just been BAD. I called last time and told the manager that the chorizo in my burro was black. His name is Brian and he said he'd give me $20 gift card the next day which I appreciated even though it turned out to only be $15 I was ok with that. But then I go back today and again my burro is GROSS. The carne tasted BAD and it was cold. I can't go back anymore. I will miss it I loved being able to drive through too. Get better cooks PLEASE!!! read more

I love this place the food is awesome and the staff is always very friendly. We normally get to-go. The problem is..... no consistency!! I absolutely love the Taco Salad get it every time. Sometimes it comes with beans, sometimes without. Sometimes with sour cream and guacamole, and sometimes without. Sometimes with tomato and sometimes without. Sometimes with the dressing and sometimes without. So annoying I ask for what I would like and what it should or should not come with and the order is still wrong. I can see the orders are double check by the lines on the receipt, yet still wrong. The chips and hot sauce are awesome, but you have to order it with your to-go, no complimentary like you get if you dine in. read more

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Normally love Someburro's but I'm extremely unhappily with my phone order tonight! Called in 6 shredded beef tacos, 2 orders of fries and a kids meal.. got there for pick up (after 15 mins as quoted) only to be told my fries weren't put on the order. Ok, mistakes happen. I wait 5 mins for fresh fries only to get 10 ?! Bull crap. Should've been compensated for having a messed up order to begin with. Offer something free! AND/OR DEFINITELY give me more than this sprinkle of fries. Good customer service is important& I'm a frequent customer so I'm not complaining just because. I know what size fries normally comes with an order! read more

Someburros - Mexican Near Me - Gilbert, Arizona

I have passed by this place many times since I moved into the neighborhood. Not sure what made me decide to finally try it but I'm glad I did. It's clean and comfortable and best of all - the food is excellent. I've only gotten food to go but it looks nice a nice place to chill and have margaritas. read more

Ordered takeout. I just don't understand why it is so hard to check off an order to make sure everything is there. Pulled up to the window, they handed us a bag and said thanks. We had to ask about the two Horchatas that we ordered and weren't included. Got home and we were still missing two of the tacos and the extra order of sour cream that we paid for wasn't included. We had to go back to pick up the tacos and we live over 4 miles away. The food was good. I am leaving a two star review for the lack of apology and they didn't care at all. read more

The red salsa is really good on burritos! We love the bean and cheese! Also their Fiesta Plater is great for a crowd!

No stars from me. Our extended family gave them a great deal of business. We had a neighbor a little more than a mile away from this restaurant whose father was carjacked and murdered a short ways away. The family lost their main income source. I asked this restaurant if they would be willing to pay half ($50) and I would pay the other half to provide food. Big no. The manager sounded like he was very young and could not contact any management from 4:30pm Friday until Monday. I left voice mails at corporate and they didn't even bother to respond. Our family has boycotted them for the past year as a result. We love to patronize locally-owned restaurants and I'm still sad because we held so many family meals there. It would be nice to see them step up in support of families in need deal with Covid-19. read more

Ok. My family and I absolutely love Someburros. It is our go to and always so good. On that note, I'm so so pleased to see how they are helping the community during this time with the Corona outbreak. It gives me warm fuzzies knowing that a restaurant I love is genuinely good to people. All I have to say to the owners of this place is you ROCK! I am excited to be ordering some takeout soon and would encourage everyone to support people that support people. read more

Green chili strip quesadilla had my tastebuds begging for more. And my vegan friend loved the vegan tacos, I'll definitely be coming back here on the regular read more

Food was average. Food was 15 minutes behind scheduled time. The food was luke warm, not hot. Chicken was dry, enchilada sauce was bland. Wasn't disgusting or anything and I still ate over half of it but I wouldn't return. Maybe it was just a bad day to go. read more

Had a great experience. Ordered our food for pick up and it was ready promptly and warm. The family loved the red and green burros and of course the delicious red hot sauce. The staff was friendly and ensured we were happy with the service. I would recommend this location to anyone! I would have taken a photo but we ate the food way too fast lol. read more

This place is incredible. Simple as that. I usually order the Pollo Fundido, which is fantastic. The chips and salsa are very good, too. The chips could be a bit better, but you get what you pay for, right? The staff is very friendly and the woman who busses the tables should receive a promotion for how helpful she is. Would 100% recommend this place. read more

If I could, this place would get 0 stars. My husband ordered in for take out and waited over half an hour for food. The burrito was small and dripping in oil. The nachos were a joke. They came in a pizza box, with about 8-10 chips, spread with bean dip and toppings. I don't know where you come from, but that is not nachos!!!! Horrible! We will never order from there again! You need to learn how to cook REAL Mexican food!!!! read more

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This is my favorite quick lunch spot when I want to carb load! The kids meals are huge, my coworkers and I all come for kids bean burritos and leave very happy! The hot sauce is the best in Phoenix, I buy it to keep at home! read more

Last time I went to this Someburros they had plastic in tacos. They were nice enough to get $15 bucks off my next order. Which is great. But they stop giving out hot sauce even when you ask for it. Order 6 different items four tacos and two burritos they give you four tiny hot sauces at least give two of mild size sauces that three to four time the size. These slight things make a difference at restaurants, five to eight years ago Someburros was good at the small stuff not anymore to worried about expand and less worried about customer service. It's kind of sad. read more

Great food and moderate prices. Been going here for years. Not full service but great people.

Mother's Day was disappointing tonight. Thank you Some Burros your food during this COVID-19 crisis has really affected the way your food is prepared.Do your employees even care whether the food has some flavor? Have they no pride in working for your establishment? Your food has become bland. I don't remember your food being this bad. I ordered a shredded beef taco and it was burnt in the middle. My wife had a fundido chicken burrito With rice and beans- (you wouldn't know it they skimped on them), and she a few bites and just didn't want to eat it! I'm severely disappointed in your restaurant. Next time I will save my $26.00 and eat in. read more

I've eaten here a couple of times and the food is good. The customer service however, is lacking. Today was no exception and I was over charged. After ordering and paying I thought I was charged more than I should have been. I wasn't offered a receipt and had to ask for it. I was charged for two additions which were incorrect. I told the cashier but she made up some excuse that made no sense and quickly walked away. Then when my food arrived it was wrong and the addition I had paid for was no where to be seen. At this point I was pretty annoyed but I had my two small children with me and felt it best to leave it be. I will likely take my business elsewhere in the future. Somewhere with better customer service. read more

If you've ever had el torito or Acapulco's here in California that's what this food taste like. Watered down , bland like do they use salt here?!? I'm from Los Angeles and I've eaten real Mexican food. This food is not authentic Mexican food folks. Not a fan of Arizona Mexican food places I have yet to find one worthy of calling it Mexican food. read more

Been going to someburros all around the valley and this has to be my favorite location. Always have great customer service and a clean store. read more

No more happy hour? Not worth it then! Have to agree that the staff has been slowly declining in service. It's so easy to wait at the pick up window for more than 5 minutes before anyone someone notices you're there. It's also like extra salsa comes out of their paycheck because if you ask for extra expect an eye roll. Last visit for now. I would recommend one of the many options nearby. read more

I've been to this location 4-5 times, they have messed up my order 3 of them. Simple request of "no sour cream" or "no beans" can't be completed correctly. I just bit into a mouthful of sour cream. Also the $10 burrito is tiny. I've been to other locations that give a ton of food. They're good is delicious when it's actually served correctly. read more

This is the second time Tristen (the so called "manager") is being an absolute jerk not only to his co-workers, but to every customer. Did not even greet us the first time we came to this restaurant. Came here again and no greeting of anything. Just extremely rude and doesn't have sympathy for anyone. I love bringing my mom to some burros because it good authentic Mexican food. She has a disability which does not allow her to get refills on water. So she asks for a bigger cup for just water. They insist on making us buy it even though she can prove that she does not get anything else but water. Tristen is the worst manager ever and should be fired immediately. I really hope the business fixes the problem of respect to the co-workers and to the customers. read more

5 Stars for the best quality Drinking Straws that I have ever experience. Durable, nice color, all around glorious! Food is good. read more

Someburros - Such good quality Drinking Straws. Simply amazing. 5 Stars! - Mexican Near Me - Gilbert, Arizona

This is by far my favorite restaurant ever! I drive from Tucson to Gilbert just to have the green chili burritos! They are beyond amazing! I always make sure to get the hot sauce and chips To go do that I can enjoy them later. Side note: the green corn tamale is delicious , just like my grandma makes it! The service is excellent. They have never gotten my order wrong! All of their locations have the same type of service, which is excellent! Everyone in there are friendly and they always recommend new dishes! I recommend this restaurant and in any of their locations, I've been to all of them! They have this restaurant, in Flagstaff, Scottsdale, Phoenix/Tempe , Chandler, and Two in Gilbert! Hoping that they expand to Tucson, until that happens, I would be more than happy to drive 90 miles to get some delicious Mexican food! read more

The food here is awesome! I would give it and the majority of the employees and service 5 stars. However this is third time that we have been through to pick up food at the drive through and the same gentleman at the window says the Coke Zero is out and all they have is Diet Coke. However, my husband has gone in the dinning room the last two times and refilled his drink with Coke Zero! So they don't have Coke Zero at the fountain by the drive through and the server lies to not have to walk to the dinning room to fill them up. It is has been the same with the one server three times. All others walk around the counter to fill them up. Just frustrating to not be told the truth at a business we frequent! read more

So once again we were missing food from our order on Tuesday. The last time I posted on Yelp about missing food they sent an auto reply to contact them via email so they could make it better. I did and I never heard back. read more

I love Someburros! They are friendly and the food is great. I love Taco Tuesdays! My favorite server is Ode! He is kind, courteous and always helpful. Thanks for the great dining experience. read more

We LOVE Someburros! It's our go-to place for the BEST green chili AND the BEST service! We love the Stapley/Baseline location because we are treated like family there! Reminds me of "Cheers... where everybody knows your name!" Thank SB! Now if we could just get you all to stay open till midnight! read more

Terrible customer service .I went to this restaurant sat in the drive thru and nobody came to the speaker I pulled forward and the manager asked if I could drive back to the speaker to order although I was not happy I did what I was asked and pulled behind two cars and when I got back to the speaker I waited another five minutes. I don't understand why he would send me back through just to ignore me again. I would also like to note when he asked me to drive back through although I was unhappy still proceeded to be very kind. read more

Josue was amazing. The restaurant was incredibly busy and he kept his cool and continued to have amazing customer service. If he's not a manager he deserves to be one. I come from a customer facing background and would have loved having him on my team. read more

This place is amazing food is great customer service is awesome next time I come to Arizona I'll be making another stop here

I just called to place an order for some party platters and was told "he didn't have TIME to take my order"!!! Is this a joke? Cause I didn't find it very funny. It was also the manager, not an employee! Wow. Gonna go some place else. read more

We came to have dinner after a school orchestra concert. It was 40 minutes before closing and all the chairs were stacked on tables. It didn't feel like we were welcome to order so we left. The food is good but not worth feeling unwelcome. It was only 8:20. Not extremely late!!! read more

This is my favorite place to go for quick quality Mexican food. Nothing fancy; just good. No waiter service. You order at the counter and then they bring it out to your table. The employees are very friendly, even when it is packed. And it will get packed, especially on the weekend. They always make sure my orders are correct. I almost never order something as it comes on the menu due to dietary restrictions. If they mess something up they make sure to correct it quickly. Their salsa is very spicy. Which is perfect. But you can ask for mild if you can't handle it. Order the pollo fundido. It is my favorite. In the winter the have albondigas (meatball) soup. I wish they had it all year long. Shredded beef tacos are also very good. read more

Horrible food! Couldn't even finish one bite of the tamale! It was that bad! Cheese crisp was good but the enchiladas were not very good either! I went to the Scottsdale location once and thought it was delicious! How can this be the same restaurant? One star for the nice kids that work here! read more

Fast Mexican food worth eating. If you want to pick up at Drive thru you do need to call it in first. I usually get the chicken avocado Salad with jalapeño ranch dressing. You can order it in a regular bowl, not fried shell for healthy option. Veges are always fresh and avocados ripe. read more

I enjoy some burros because it's a good cross between fast food and sit down Mexican food. The taste is always fresh, and good - the service is fast and friendly, even with a packed house. It satisfies my Mexican fix and does not leave me regretting life afterwords .... (like Filbertos does) I have only had this location, but have gone back numerous times and will continue to hit this place up and work my way through the menu ... I had the beef taco and been enchilada today ... see pictures ... you will want. read more

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