Came here on a Sunday afternoon around 2pm and will definitely be coming back here again! First off, there was no wait time! They have 8 pedicure chairs and 8 manicure stations. In terms of color selections, they have a wonderful range of OPI shades as well as others for gel nails, etc. if you're looking for a specific color, you'll probably be able to find it here without much trouble! After picking my color, i was taken back to the pedicure chair. The water was the perfect temperature. I came in originally wanting just a basic pedicure opted to get their deluxe one. This definitely didn't disappoint! The scrub they used felt wonderful as did the massage. But the real treat was the paraffin was for my feet along with the leg mask and hot towel. With those and a massage chair, what else do you need? The technician definitely took his time and checked in with me to make sure the pressure for the massage was okay as well as the temperature of the wax. The nail polish application was absolutely perfect, I didn't have to ask him to redo anything. I highly recommend checking this place out for an amazing pedicure that is sure to last! read more

I received the worst manicure and pedicure I have ever had, showed it to the manager who said it was awful but refused to give me a refund. I uploaded pictures and am disputing the charges with my bank. I am contacting the BBB to complain. read more

Bad service. My sister warned me, but I didn't listen. I spent $100 on gel nails. One nail broke after a week, and by day 12, two more nails had broken. Very disappointing from the servic. read more

Soft Touch Nails and Spa - Frederick - Nail Salons Near Me - Frederick, Maryland

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I recently moved back to the area and used to go to this location when it was owned by the previous owners. Unfortunately, my experience was not good at all. I made an appointment online. When I came in for the appointment, a lady was saying for me to come sit at her area but I told her I had an appointment with someone already because i had received a confirmation email. The person stood up that I was going to see and the lady said, "No, don't go with them, I can do your nails." I informed her that I had an appointment with the other person and went to get my nails done by them. There doesn't seem to be a "team" mentality or even "mutual respect" with one another. This makes people coming in, very uncomfortable. I won't return but I sure hope they fix the environment so customers feel more welcomed. read more

Going there regularly for over a year, Very pleased with their service- Ann in particular! I've never had problems with appointments.

I went there today and the place was dirty and not well maintained. The table was not clean, which made me uncomfortable. It's also very overpriced for the level of cleanliness and service. read more

I went here today with one of my friends for a pedicure. We walked in and sat down and started picking are colors. We waited probably 20 minutes before we were taken to the "back." After seated we waited about 10 minutes. Please note there were only 2 other people in the salon. A mom and her daughter getting pedicures as well. Finally coming to see us they immediately started the service. Me and my friend had previous color that we did are self. When drilling off the old color the drill kept burning me. The drill was turned way too high for this. My body language and my friends clearly expressed that we were in pain but they continued. After that finally was over. They started with the service. This was just the start. Forgot to mention they didn't have my original color I picked. I picked 056 a plain simple white. They didn't have it. So we got a different white. Still got the color I wanted but why offer something you don't have? The vibes were off. Half way through the appointment the front desk lady walked up and said "you have an appointment at 4." To one of the workers. Strange? I know. They close at 4. Then I start watching what they were doing. Don't get me wrong I was already watching. But I start feeling more pain. This lady had the cuticle clippers under my nail. I'm not exaggerating or being dramatic but it was under my nail. But at the end of the service the lady lifts my feet up kind of. Or angles them where I can see it now and says "much better. These look a lot better." Excuse me? My toes look like a have tic tac's on. My last set were brand new. Probably done 5 days ago. Then the prices?!? Me and my friend get up after going through that and I see the price. Any guesses. We got a classic pedicure with gel. If you said $63 you would be right. Strange through the price sheet said the classic pedicure was $35 and no where said $20 for gel. Also gel is easier to work with. But we paided and left. Never again read more

This is what a $48 pedicure looks like. I have been here several times. But this is the second time that this was the quality this bad. read more

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I am so happy the owners of Harmony have purchased this nail salon. The owners and the nail techs are meticulous about their work and they are always so friendly, and use the best products. They've never made me wait when I have an appointment. Just all around- it's always a great place to get my nails done and is now my go to since they have another location closer. read more

Soft Touch Nails and Spa - Frederick - Classic gel mani - Nail Salons Near Me - Frederick, Maryland

Great experience yesterday with Gail and the owner. Will definitely be back...highly recommend.

I can't believe I'm posting my toes but this was the best pedicure I've ever had! Home girl went IN on my toes and omg I feel like I have new feet. I had the spa pedicure ($45) and it was a great price! It includes paraffin wax. Definitely coming back here! read more

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I was very happy with the service the first three times that I came in. Then I started getting charged more and more for refills and gel, the same service I keep getting. I went and got my nails done refill and get and I was charge $55 I was told that the services went up. They use less acrylic and I didn't event get much gel done. My nail eve chips the day after 2 nails. I call to confirm the cost of acrylic refill with gel nail polish and I was wood $45. I made sure I was understood and again I was told $45: I'm being charge more They are using less acrylic to refill my nails ( 1/2 of my nail wasn't refill at all) and that's where it chip in 2 fingers. I put the lotion in my own hands and massage them myself. I'm very disappointed as I liked the duality before I became just a number. read more

Just walked into this establishment and was not acknowledged. Another customer came in 2 minutes after me and was helped. I will not be spending no money on here, thanks for nothing. read more

Wow. Not sure an experience could have been worse. It's only getting one star because you have to. Honest review gets ZERO stars. I stopped in here because I had broken a nail, and my regular place was busy. The woman who acknowledged me when I first walked in had ear phones on & called out to me from where she was sitting. When I told her what I needed, she took off her earphones to come up to the front. She told be to choose a color, which I did immediately, only to sit and wait for 10 minutes as I watched one tech sit at her station on her phone. When I sat down and explained I needed a repair, the girl took out a box of tips. I told her that I don't have tips, I have overlays on my natural nails. She then tried to pry up the remaining acrylic (which wasn't happening), then finally got up to get a form. When she started placing the forms, I knew I was in trouble. They were misplaced and crooked. But I figured I'd give her a shot. As she applied more and more product, my thinly enhanced nails slowly turned into thick, disgusting monsters. She took off the forms to file & shape the nails, needing much time to thin them down. After several minutes, she told me to wash. When I had a chance to look at them, I knew I would be asking her to fix them. When I say back down, I told her they were too thick and crooked, and she needed to fix them. She quickly defended that 'repair is not the same as new', and I told her that repair or not, they were disgustingly thick, and slanted to the side. She reluctantly began to file again. It became clear to me that she was not very good at what she does, and was certainly not used to people calling her out on her mistakes. When I looked them over again, I was still unhappy, but before I could mention that perhaps she should learn to place a form properly, she began to yell at me, telling me to go to the place I usually go and have them fix it, and to get out, because I waste her time. I, of course, walked out. On my way out, another patron stopped me to ask what the issue was. I told her, and she says that she was unhappy with the service as well. Needless to say, I won't be returning, and suggest you don't come here either. From here on out, I'll stick with Johnny's on Crestwood. read more

Soft Touch Nails and Spa - Frederick - Ring and first finger are this place "repairs". Middle is original. Yeah, sure they're straight. :/ - Nail Salons Near Me - Frederick, Maryland

The place looks nice but the staff isn't. This first time I got a manicure the woman stopped to answer her phone about 10 times and left with a less than stellar paint job. This most recent time I reluctantly went when I went for a group appointment. The woman who did my nails actually LAUGHED at me when I told her a few times to be careful because she was hurting me. I chose to get a regular manicure and even that was a mistake. The woman cut my nails and cuticles so far down that they still hurt 3 days later. Some of my nails are even crooked. The paint job is gunky, uneven and doesn't even cover my entire nail. I highly discourage anyone from going to this place. read more

Soft Touch Nails and Spa - Frederick - Nail Salons Near Me - Frederick, Maryland

It's sad- cos they did a good job with manicures- however they are never honest regarding wait times and needing to make an appointment is a joke - I had a 10.30 am appt- they sat me with my feet soaking since 10.25 and it's now 11.00 and still nothing- this is after them telling me " 10 mins " 20 mins ago- -I've already seen 2 ppl walk out- # cold feet Update: prob should have walked out too- They finally started on me at 11.10 ( after too more times of - just 2 mins) pedicure was terrible- came out with lop sided cut toe nails!!!! So very disappointed and what was supposed to be relaxing ended up being stressful. read more

New (I was told they opened 3 years ago - apparently the owner takes good care of the place because it looks like they opened yesterday), clean, friendly nail salon with excellent service by Danny! Definitely the best nail salon I have been to in a while! I hate it when I pay $30 for a pedicure that looks so bad a child could of done a better job (and then they still want a tip) - I'm glad I finally found an awesome nail salon worth returning too! read more

Soft Touch Nails and Spa - Frederick - Nail Salons Near Me - Frederick, Maryland

From somebody who isn't that passionate about my nails and routinely getting them done, this place was the worst salon I've been to. The staff was not friendly -- not a word was said to me besides asking what services I wanted. The gel manicure was the worst I've ever gotten (I give myself better manicures at home). Sloppy paint job, thin paint, poor job cutting cuticles, nicked my cuticles multiple times...the list goes on and on! I will not be returning! read more

I don't usually write reviews and when I do I like to write happy things this was my first massage since COVID and it was not a good experience. I had an appointment and had to wait almost an hour. The water for my pedicure was ice cold and once I told them they changed it to scalding hot. My nail tech went to rinse her tools in my basin and it poked me in the foot. I cannot recommend this place. I am happy with my color choice but for the amount I paid I expected a lot better read more

Came back from vacation and needed a gel fill. I had to take off the tropical blue and replace it with something appropriate for a business conference. I called to make a same-day appointment on a Friday night before they closed and had no issue. It was a younger guy that did my nails. They gave me all my color options right away while he got to work buzzing off the old color, which was good considering I'm super indecisive about color and always take forever. When I told him I wanted a more Nude color, he said "I have the perfect one!" And he was so right! Love the color and the fill was done better than the original set done by another shop! Be aware though if you go in for a gel fill and get gel color on top it's about $30 or so. read more

Soft Touch Nails and Spa - Frederick - Gel fill with gel polish in the perfect nude pink! - Nail Salons Near Me - Frederick, Maryland

Read the reviews on Yelp, Google as well I asked around the area about a good nail salon. I decided to try this one since I got good feed back. My experience was excellent, the atmosphere was very relax also very clean as well it did not smell like chemicals like most nail salon smell, which is a plus. John did my nails he was very professional, my nails look amazing. I did have a little fluke on one of the nails so went back to John showed him and he took care of the problem plus he made sure all the nails look the same. I am very happy how everything turn out. Will be returning. read more

Soft Touch Nails and Spa - Frederick - Nail Salons Near Me - Frederick, Maryland

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I regret not going to my usual spot. They kept pushing for me to get dip nails when I made it clear I wanted just gel, kept making comments about my dry hands and the paint job was not good. My nails look a week grown out bc of how far from the cuticle the paint starts. Not worth it read more

The wait was ridiculous. I watched two people, who came in after me and had no appointments, get served before me. The staff wasn't friendly, but they weren't necessarily rude either. I could tell they were money hungry and eager to get done with each customer quickly even though they were overbooked and understaffed. The lady that did my nails had no concern for my sensitive skin cause she kept drilling down on the base of my nail even though I was bleeding and my fingers were turning red from the pain. She did this on both my hands. She didn't give me exactly what I asked for but the nail job wasn't horrible. I definitely had better service and better nails elsewhere. This is a last resort nail shop. I won't be returning by choice. read more

Soft Touch Nails and Spa - Frederick - Nail Salons Near Me - Frederick, Maryland

I do not recommend this salon to anyone. There have been multiple occasions that I have made an appt and once I come they do not respect the appointment time. I end up waiting just as long. This last time I just decided to walk out. The new management is horrible. The majority of the staff is rude. I am very disappointed in this salon and will not be coming back. read more

This place is horrible, they didn't greet me when I walked in. And once a Caucasian women walked in they took care of her right away. Knowing that she didn't have any appointment. This business is racist amongst any people of color and I advise any everyone not to spend a dime at this facility. I've never experienced anything like this here. I would recommend V&A nail salon. They treat you like a human being. Don't waste your money with these people. read more

I have only visited for pedicures. The salon itself is really clean and looks great. Nice lighting and it feels high-end without being super expensive. There's a front section for manicures and a back section with 8 really nice massage pedicure chairs. The nail technicians are friendly enough, but can be pushy and communication seems to be an issue. They pressure you to upgrade to the spa pedicure ($30) vs. a classic pedicure ($20) and--in my case--even though I said no to the spa pedicure multiple times, in the end they went ahead and did a spa pedicure anyway and then charged me the $30, which obviously felt very shady. In the end, I wasn't super pleased with the quality of my pedicure. Also, huge inconvenience - they do not allow you to write in tips if you're paying with a credit or debit card, so be prepared to have exact cash on hand for a tip. read more

Really liked the place. Dao was awesome. Would definitely recommend her. Salon is very clean. Massaging chairs were great.

I've been here a handful of times when I had to do some shopping at Wegmans after. The staff is not particularly warm but they aren't rude either, and there's usually enough people working that there's no wait. I've had gel manicures and pedicures here and don't have any complaints. I actually really like the gel polish selection since they only use OPI and another brand- the name escapes me lol but I've used it and it works well. No cheapo gel brands here! The gel manis are about $5 more than average in the area but you get paraffin wax with it. read more

My second visit was worse than my first. This salon is one in which I'll never return. On my first visit, The technicians are giving manicures while blowing their nose and wiping their nose without using hand sanitizer or washing their hands. My second visit, the technician's hands were dirty with food. He also kept referring to "My Christmas", laughing, and saying rude things about "my Jesus' as he referred. A manicure is a time when you're wanting to relieve stress and take a break. In the many years I've gone to many places ran by people who have different beliefs but I would never make fun of them or treat them the way I was treated today especially because it's just plain rude and unkind. I'll never return! read more

I waited over a hour for a full set. They kept telling me 5 mins but I was never seated. Had people come in after me get serviced. Instead of telling me they didn't have anyone free to do it they just had me wait. Very unprofessional! This was not a walk in either, it was an appointment read more

Don't go to this place. One they over charge you and two it's like a sweat shop. They treat you like a number in there not a person that is actually paying them for their service. I have been going there for months and John the owner has been doing my nails. Well yesterday I went back to my old place and the person doing my nails tells me on my one finger I have fungus!!!! I was extremely angry. It was bad!!!! He said that John should have noticed it and took care of it. No instead he was worried about getting me done to get another person in the chair. They don't care about loyalty. Only money!!!! read more

First off, let me say it takes A LOT for me to write a bad review. (This might be the first one I've ever left!) I've been coming to this place for years. Never any issues. Since taking a break with covid and coming back I am highly disappointed. Not the same place or service it once was. I understand being under staffed, But what I experienced on my last visit was unacceptable. I usually always just opt for walk-in, when you make an appointment you end up still Having to wait so it's pretty pointless. I walked in around 5-:5:15, asked how long the wait was for a gel manicure. Lady told me 15 minutes. Ok, awesome! The waiting area was starting to get to filled up after me. (There we're two people waiting before myself) sat for about 30 minutes before I was called to a chair. Sat for another 20 minutes at the chair. Lady finally came to put foil on my nails to take my old gel off. Said sorry for the wait. Ok I understand, no problem. She put the foil on my nails, then went on to do some other lady's nails. I sat for another 30 minutes with the foil and soaking acetone on my nails. My fingers are burning at this point! I took the foil off and asked if someone could please just take the polish off my nails at this point. I had been waiting OVER an hour and a half at this point! Everyone that was before and after me were in chairs and being helped. One lady ended up helping me take the polish off. Still charged me the $5 for gel removal. No apology, no nothing. I walked out pissed! I get being busy, but don't waste someone's time and make them sit with acetone on the their nails to the point it's burning!! I've spent some money here over the years, and I will NEVER be back. Sad I loved going here but the last few experiences here have been awful. read more

I used to go to this nail salon all the time prior to the new management and name change to Harmony. I decided to go back because they were able to get me in. My appointment for an acrylic fill and gel polish was at 3:00 and my daughter got her eye brows done by a very nice lady. Brianna was who they had do my nails. Let me start off by giving a positive! My nails ended up looking amazing! However my experience was awful and I can honestly say in all the ten plus years of getting my nails done never encountered this. I was there for two hours and 30 minutes just for a fill. I wasn't even waiting but in the chair and she kept walking off for 20-30 minutes at a time. The first time she didn't even say I'll be right back or anything she just disappeared. The last time she did it she said do you mind if I take a break I have hand cramps. I try to be super patient but at this point I had been in the chair entirely too long. It took all that time for another employee (possibly the manager sitting behind me) to notice and tell another employee to ask her if she can finish or if someone else needed to do it. They then let her come back and finish my nails and it took well over another 30 minutes. Her process is different. She doesn't buff the nails, doesn't have you wash your hands before painting them (uses a rough scrub brush on your nails), uses this tool on the electric thing to go deep into your cuticles, it hurts pretty bad) then applies several layers of the coat that goes on before the acrylic that burns. To say the least it was the worst experience getting my nails done I have ever had. I'm also disappointed that even if she wasn't feeling good or was in pain that the other employees/manager didn't step up sooner to ensure my nails got done and I was out of there in a timely manner. There was no apology or any customer service to try to make me feel better about the situation. I hope they are able to improve so another client doesn't have to go through what I did. I also paid $75 for acrylics (not a full set) to take almost 3 hours. I'm not a cheap person but that is not good business. read more

I downloaded this app JUST to give this review. If I could give less stars, I would. I walked in for a gel pedi & they told me to wait 20 minutes. Totally understandable- I didn't have an appointment. I wait 40 minutes before asking nicely how much longer I should wait. I just wanted to see if I should go run errands or wait. The lady hears me, proceeds to turn away and speak to a coworker, and never responds. I start calling other salons & (by magic) there's now a seat for me as they hear me asking for an appointment elsewhere! I head to the back and wait for someone to usher me to a seat. I stand there for 2 minutes before anyone acknowledges me. I sit in a seat and they never put water in the foot soak. No one ever approaches or acknowledges me. It's been an additional 25 minutes and I call V&A Nails who let me know I can come immediately. I get up and walk out- still no acknowledgement. Only go here if you want your time wasted. I have never experienced worse treatment (since I never got serviced anyway). On the other hand, V&A Nails is treating me so nicely! read more

They now charge $10.00 to remove gel polish for fingers/toes with a gel polish change. I paid $60.00 before tip for finger (gel) polish and toe (gel) polish change only. Unacceptable. read more

Service here is terrible. Waited for almost an hour and they weren't even busy had lots of pedicure seats still open!!

I came to Soft Nails on Memorial day to get gel acrylics done. The place was busy, and the service was rather disappointing. The man who serviced me, was rushing, his phone was constantly going off and made the service unpleasant. What really frustrated me was that after 3 days of my nails... They were already breaking, bending from inside and what not. One of my nails broke after picking up a pillow. It was just disappointing... $55 wasted. It was a sloppy job. read more

The worst acrylics I've ever had done in 5 years. I had been going here for about 6 months for pedicure and gel manicure (was giving my nails a "break"), but got tired of the gel chipping after 4 days so I decided to give acrylics a go again. My first set was a weird shape and not what I asked for at all, and the fills after that got worse and worse . My latest fill was inexcusable. Kathy would snatch my hand up and then literally throw it back when she was done, and at the end I saw that she had filed each acrylic a completely different shape, didn't even completely remove my old color, the three nail repairs she did were noticeably crooked, and there were huge lumps in each nail as she had globbed on the powder but didn't smooth it down. When I tried to say something she would pretend she couldn't hear me and instead talk to the technician behind her. I sent several messages afterward wanting it to be fixed or just removed but never heard back. Would never go back here again as clearly no one is capable of acrylics and the gel is so poor quality. read more

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Nice place and they did a nice job. Only improvement would be atmosphere. Just went for the first time and it was a good value.

I used to LOVE this place, they were my go to! I just popped back in after not being pampered for 4 months and everyone has left. It's a whole new staff. They are extremely nice and accommodating but they are not as well trained as the old staff. It took my guy almost twice as long to give me a pedicure as the last crew. And I don't think they should be painful, he kept trying to get rid of more and more dead skin and stabbing me. Even when I flinched never asked if that hurt. I'm on a mission to find where everyone left and went to. read more