My wife and I went to Snyder Diamond in Pasadena this past Saturday to look at gas ranges and refrigerators and received great assistance from Michael Bodine. We spent about three hours there and Michael was patient, courteous, and super knowledgeable about all the ranges we were interested in (namely Thermador, BlueStar, and Wolf). Michael inquired about our normal cooking styles/needs and analyzed various models of ranges to us in great details. Michael is super knowledgeable about appliances that he's selling. We ended up purchasing two Fisher & Paykel refrigerators and a Wolf gas range. This was our first time buying high-end appliances and we were quite nervous since we didn't know what would work best for us; but Michael's expertise and kindness helped us through this. Thank you Michael. read more

I've been working with MIKE BODINE for probably close to 10 years now, starting from when he was working at a completely different showroom. Honestly, as an interior designer, I come across many many vendors and Mike is the best of the best. He is knowledgeable, commits himself to learning about all the products. When my clients and I have questions, he usually is able to answer almost immediately from his bank of knowledge and research, and if there is something he's not sure about he gets back to you Promptly. He really understands good customer service and he's the only one I trust sending my clients to. read more

When we first started planning our new kitchen, we went to a couple of smaller stores to look for appliances. The reason we went to Snyder Diamond in Pasadena was because they had such a huge showroom and we were able to see and examine the appliances. That was August 23, 2024. That very day we placed an order for the appliances. About a week later we came back and ordered the sink, faucet, garbage disposal, pot filler and all the cabinet hardware. The kitchen renovation was to begin on October 7 and we were told that everything but the appliances would be delivered to us on October 4. When that did not happen, we called Snyder Dimond and told them that we had to have the sink by October 9 when the fabricator would need to measure it for our countertops. That was the only item that was delivered. We had to drive out to their warehouse twice to pick up faucets and garbage disposal because they could not deliver on time. The icing on the cake was that the air switch for the garbage disposal did not come. Of course we could not use the dishwasher or garbage disposal without one. Our kitchen was completed on October 16 and we called Snyder Diamond to cancel the air switch order. We purchased one from Amazon that works just fine. Since then we called the store several times and told them to cancel the order on the air switch and we were told three times by two different people that the order was cancelled and we would get a refund. Today is December 19 and the air switch was finally delivered to us (more than 70 days after promised). We ended up driving into Pasadena today to take the air switch back and demand an immediate credit to our credit card. Snyder Diamond has a beautiful showroom. But I would never buy from them again. And I am telling family and friends that are planning projects not to trust Snyder Dimond. The rest of our kitchen renovation ran like clockwork. It's unfortunate that our dealing with Snyder Dimond was not satisfactory or professional. read more

Visiting from New Mexico and went in to look at refrigerators. We were upfront with Mike B that we wouldn't be buying from them but nevertheless he was very helpful, knowledgeable and considerate with his time. Thanks Mike! read more

Let me say first! The bathroom is horrible!!! This place sells expensive toilets and high end appliances and the restroom is so bad and not handicap accessible makes you want to leave. Lucky they had a Lovely lady named Jean who sold me the Wolf range I've always wanted. Just so let down by the store appearance aand up keep. I feel bad for the employees trying to make a sale. read more

Update: The Snyder Diamond team reached out to me following my earlier review. I spoke with the manager, he reviewed the file history, and ultimately understood how the mixup occurred. He agreed to exchange the product for something that would work for my project, and the new fridge was received within a few weeks. The manager and associate I worked with took care of things quickly, and I really appreciate the follow up and their efforts to get this resolved. read more

For our kitchen renovation project, we got all appliances from Snyder & Diamond. We worked with Linda who helped us pick all of our new appliances. We're very happy with the choices we made with her as they fit perfectly and are flush with our kitchen cabinets. Linda was very kind, knowledgeable, and detail oriented. She helped us every step out of the way. We kept in touch with her throughout the remodeling project, which took many months, and she was prompt in answering every question we had about appliances specs/dimensions, installation, and delivery. read more

If you need any plumbing fixtures or appliances, Snyder Diamond is the place to go. We had the pleasure of working with Linda Lopez at the Pasadena location. She is EXTREMELY knowledgeable, patient, very professional and made the process so easy for us. She helped us make great choices for all our bathroom and kitchen appliances, plumbing and hardware. She was so quick in getting our order placed, so quick to return my phone calls and emails, and had the items delivered so fast. If you have any home improvement or remodeling projects, it would be highly advantageous to call Linda to save yourself from unnecessary inconvenience, time-consuming efforts and money. read more

Great store, great service! The kitchen specialist Jason Chen made deciphering all the choices so much easier. Worth a trip just to get some great advice on your kitchen and bathrooms. Thanks Jason! read more

Michael Sasson was outstanding. He coordinated getting replacements & instillation for our two broken appliances in 3 days! Thanks

We needed some new bathroom fixtures for tub and sink. I decided to call, send someone some pics of what we had and let them do the work and find something similar. Aminata answered that call and went above and beyond! She found options that were similar as a good starting point. She then walked us around the showroom and we found that we liked other styles. She went with the flow and helped find fixtures that would work with our setup - 4 hole vs 5 hole Roman tub. It's not cheap and neither was our first set. Hopefully this one lasts as long as the first set. read more

Great equipment. Remarkably good service. They even handled applying for the manufacturers rebate. Always friendly and responsive. Thanks so much. read more

I needed a part that other stores did not have. Luckily it was carried here and Walter was very knowledgeable and knew which part I needed.

Frankly I don't even go there anymore as the past two appliance shopping cycles were met with indifference and inaction at the store. Research is a hard and time-consuming undertaking, and it should not have to be where you have to make extra effort to be acknowledged. read more

I have bought many kitchen appliances from this high end store in Pasadena in the past. This is the deal: when it comes to big famous brands , Snyder is equal to others like Pirch in Glendale as these brands have a price lock that is also not negotiable( ex Wolf, Subzero, Kalamazoo , Miele). This store falls back in the rating because they are more expensive for the small accessories ( faucets, water purifiers, etc..) and they are not willing to negotiate a discount. Some of their staff are loud, over the top at times and make for a " funny " but somewhat less professional experience. Some staff members on the other hand in the smaller items department in the back are hard working and pleasant. Finally, I don't appreciate over promises like suggesting to try to get a rebate from a major german appliance company for an exorbitant repair! read more

I worked with John or Jon maybe to buy Toto Ultramax 2 toilets. He was excellent, reliable, and knowledgeable about the product and professional from sale to final delivery. I previously tried to buy Toto toilets from Pacific Kitchen and Home in Irvine and had an atrocious experience where after making the sale they ghosted me when it came to delivery. So I suppose my experience with Snyder is colored by the contrast of that. I guess everything in life is like that. I wish I had gone to Snyder first to buy Totos and never dealt with Pacific Kitchen and Home. I hate them with the fire of a thousand fires. No that's too extreme. It is what it is and I guess I will say I forgive them. Let he who is without sin etc etc. read more

The purpose of this visit was purely maintenance; a clogged faucet from sand and other debris. However, when I saw all the type of faucets, and plumbing, I was like a child in a candy store. I ended up buying an entire faucet. This store is so amazing, that I want to remodel by kitchen with the appliances showcased. Home ownership brings a person to these stores, and makes all of us realize how nice our our homes could be. Come by and check it out! read more

Snyder Diamond - Old school sink - Appliances Near Me - Pasadena, California

Staff Ive encountered here if you're coming in to browse, are not helpful. Get the feeling from their indifference , they got much bigger fish to fry than you. ..all tied up taking orders for well known designers , vips , movie stars , billionaires, etc. .. (not ).. The store looked pretty slow last month when I stopped by to shop for ranges. Like another Yelper advised , head on over to George's (closeby)where they have good customer service and give a rat's ass . Purchased my Wolf range there at a much better price as well ! read more

Mike was responsive, professional, and patient with us throughout the entire process of getting our Thermador kitchen appliances. Prices were competitive but I would plan/order in advance. Although our renovation had many delays, he was able to hold our products until we were ready to install it. Highly recommend their services! read more

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We are very disappointed with the level service we received at Snyder Diamond. our family has purchased from SD for years and spent a great deal of money at their Santa Monica store. We embarked on a remodel in October 2022 and advised them of a specific timetable in advance and asked to purchase products that were stocked and readily available. Now two months after placing orders they are telling us they do not have stock and are blaming the delay on us for ordering during the holidays and advising us now of Cal compliance issues. Why did they not know about compliance issues when they sold us the product? They made no effort to apologize, find solutions or offer concessions to make us a happy customer. We will definitely use Ferguson/Build.com in the future. Ferguson shipped on time, offered excellent service and made us a happy customer. Very disappointed! read more

Summary: high end luxury appliance, decor and plumbing spot with a large variety of options for any consumer. Price: competitive with other retail outlets but with a very large selection of options...(they can order almost anything as well). I spent a good amount of money here on my home remodel but now I have quality things now! Service: everybody was helpful. The manager Brian cousins was a huge help by resolving a problem we had with a vendor dispute (his contacts help!). They even had water and other things in a few of the working refrigerators- just nice! Ambiance: beautiful part of pasadena in an awesome looking historic building. Private parking lot and lots of street parking. Selection: we got 90 percent of our house appliances, fixtures and hardware from here so I'd say pretty good! read more

Snyder Diamond - Beautiful architecture here! - Appliances Near Me - Pasadena, California

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The sales process was very smooth, and they got me my fridge in a relatively short amount of time (I've had friends wait a lot longer for a similar model). There was a little miscommunication on the installation, but the manager Joe called me and graciously took care of the issue. I appreciate the follow-up from the store, and would go back for my next high-end purchase based on that professionalism alone. read more

I felt so underdressed coming in here in jeans and a T-shirt.. this really is a high-end store and I had a sinking feeling that I'd get looked down at with my pleb wardrobe, but at the core of it all, the staff is very helpful and friendly. They didn't have a kitchen faucet that we were looking for in the store, but Isaias S. was very helpful in looking through various catalogs for us and helping us find one that suited our needs. Yes, they can order from the manufacturer if need be. Had a nice selection of plumbing parts too. Also a great place to do gawking at appliances which the average person can't afford. read more

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An update since my last review. Snyder Diamond was very responsive to the issues I mentioned in my last review. Without any defensiveness, they just wanted to make the situation right to the best of their abilities. Happy to report all has been resolved and i appreciate their willingness and follow up on this. read more

Stay away from the parts counter! Rude employees! Definitely did not make me feel welcoming. I asked for help with a replacement part and he told me to call the manufacturer. Not even 1 suggestion. Lots of employees sitting around doing nothing. Love their products but I'd rather spend money online them deal with these employees. read more

Today, i was very frustrated by a shady service repair company for my Thermado refrigerator ice maker. The idea came to my mind to call Snyder Diamond where i bough the refrigerator . i did and to my delight, i talked to Ms. Linda Lopez about my issue. Linda was a very nice, professional, kind and helpful lady. She was very empathetic and knowledgable. she was able to locate my refrigerator and set up a service call with an authorized Thermador technician. The world needs people like you Linda. Thank for saving the day for me. i felt very good even though i had to part with some significant amount of money to and endure grief from a shady service repair outfit. read more

Well I will start off by saying I don't like to angry Yelp but after sitting around 7 hours waiting for a box that would have fit in a two door sports car I am pissed off. You don't go to Snyder Diamond to buy cheap stuff and you expect (in theory) better service, competence and execution. Well such is not my experience based on my latest purchase. My special order finally arrived last Thursday and I was eager for I drive 30 miles to pick it up. First I wanted to confirm my time would. It be wasters so I wanted to make sure it was where it needed to be. Well it had arrived but it was in the Burbank warehouse. I would have been willing to drive there but the girl who Was helping me (sort of) seemed to encourage then shipping it to me the following Wednesday for free. I got the sense it wouldn't be easy to pick it up. In hindsight I should have pushed for that. I let them know I had a counter fabricator coming by at 5 pm and so she pulled some strings (as she put it) and got me a 12-3 slot. I said ok but I needed it no later than 3. Well 3 comes and goes and I call the warehouse (they never called me) and they said they were running behind (well duh and of course) I told them it needed to already be here and I had my fabricator coming over at 5. They said it should be there between 5:00-5:30. If you are gonna buy that I have some penny stocks to sell you. Well about 7:00 pm they show up and bring the 7 pound box to my porch and there great effort is over. F me! Of course they will not do Schitt about it and I'm being nice by leaving the names out of it as they have minimal control over the drivers out there in the road. I guess I'm also kissed at myself for not pushing to pick this little Fn box up. Oh what's in the box? They are called Palmer Legs a bathroom console without a counter for a mere $2600. Off the shelf they can run $600-$900 but I needed it custom so I'm laying the penalty. Their are a few other places out there like Snyder Diamond (Pacific Sales) but they suck too especially since they got a keener by Best Buy. Try anyplace else. This place stinks and I knew more about the product I ordered than their so called experts who didn't know Jack S. read more

We are remodeling our kitchen and Brian helped us acquire all of our appliances for the project. He was able to recommend what met our design aesthetic and research on consumer reports. I would highly recommend him - he is efficient, quick and responsive. He makes home ownership a little easier. read more

I don't like posting bad review but this made us mad I feel very disappointed about the service one of your co-workers offer , we walked in no one greet us with is ok , then we finally ask gentleman that was so busy texting or playing with his phone for help he guided us to another gentleman , he sit I. From of him asking for a specific cloth tub he mention there is the catalog but not helping then we asked can we see other 2 that you have here he said ok we went to the most expensive and he of course an Asian racist because what terrible racist I have never felt racism in my life like today honestly and I was born and raised here but I am Latina very Mexican and proud to eb , he said those are very expensive like if we cannot afford it why because we are Latinas . Then he took us to see the cheapest tubs you have like really what kind of help is that what he was trying to say you have no money you cannot afford the expensive ones , we wanted a specific and luckily we can afford whatever we want . Is very sad to come across people like that we left and told your front desk what happen . We obviously will never be back with so many options out there why will be back . I wish your upper management see this any ways . Thank you read more

Leon is truly the best. He knows what he is doing and is really knowledgeable about all the products. I got a bunch of sub zero wolf appliances as well as soon plumbing fixtures and Leon was the most knowledgeable. I went to three other places that carry these brands and I didn't run into anyone like Leon. It was also a beautiful showroom to visit. Anybody I know that's doing a remodel and needs this kind of stuff I will definitely tell them about Leon and Snyder Diamond. I am a couple months out till completion but super excited to try all these cool appliances and fixtures out. Thanks again for all your help and patients Leon. read more

COVID environment has affected our shopping habits in a very major way during these two years. Our expectation of not being serviced or waiting in line has become a way of life. This does not apply when I shop with Snyder Diamond. That is because of a very good specialist, Raymond Deravakian, in the Pasadena branch. Instead of letting the standard of customer service slide down with the rest of the world.  Raymond Deravakian of Snyder Diamond keeps his dedication and excellence.  He shines like a diamond while the rest of amateurs fade into the background like discarded stones. For that, it prompts me to take the time and acknowledge the genuine effort and interest of Raymond Deravakian in providing exceptional service to reach utmost customer satisfaction. I called and spoke with Raymond last August 2020 to purchase a Kitchen Vent and a Wolf Oven.  The entire shopping experience was conducted over phone communication.  The purchase, delivery, and installations were done exceptionally well.  With Raymond, COVID has no impact on the way he works.  I called again 2021 and purchased another two appliances, it worked without a hitch.  Emails with quotes and invoices, credit charge and billings were all done very well and quickly.  As the lead time is long, I am still waiting for the delivery.   Raymond, with the way he works, provides updates and information to us.  It is comforting to hear him say, "My commitment to your total satisfaction will continue during your entire ownership...".  And, he meant every word he said.  He always lived up to this commitment. We had an issue with a Kitchen hood and Raymond stepped up and rectified the situation for us.  He is very responsive, professional, his pricing of the items are reasonable, the attention to details, time he takes to explain features and his helpfulness during the shopping selections were impeccable.  This is enacted in his way of conducting himself, service with excellence, knowledgeable, and trustworthy.  I have been purchasing many items from Raymond during the past 7 years.  He stands behind his commitment.  He definitely is an incredible consultant and a sales specialist of great ethics.   As you can see, he converted me from a customer to a loyal believer. read more

Each salesperson negotiates their own pricing. My friend and I received quotes for the exact same bathroom fixtures and toilet from two different salespeople and the difference in price was about $200 on a $2500 order. It is luck of the draw which salesperson you get. read more

We have bought all of our major appliances at Snyder Diamond starting from when we built our home 31 years ago. We have replaced our sub-zero refrigerator, upgraded our stovetop to a Wolfe range, replaced our thermador oven/micro, scotsman ice maker twice and recently our dishwasher. (The dishwasher was cheaper at Snyder Diamond than the same model at Lowes, and it was available within 3 days.) We feel their products are of high quality, their salespeople very friendly and knowledgeable. Raymond helped us with our last two purchases which he made very easy for us. read more

This review is actually about a visit almost 3 years ago. Look at my reviews, you'll notice I try to only post positive reviews as I recognize we all have bad or "off" days here and there, and I know the power of the Yelp-machine to break good, hard working small businesses based on a few bad reviews. Human nature predisposes us to complain more loudly than we praise, ergo my unwritten policy. However, driving past Snyder Diamond still make me seethe each and every time. So, time to get it off my chest. Buckle up kids, I'm gonna complain. Allow my frustration be your cautionary tale... I was getting ready to renovate my home. I knew I wanted to drop a pretty penny as I'd been having kitchen envy lately and had worked hard for many years. I was pretty certain I wanted a Thermador appliance suite, but wanted to see other brands in situ and not just in a glossy magazine or on the internet. My designer had recommended a great little appliance place in La Canada. It was a rare, rainy Saturday in SoCal. Sorry folks, im not doing my hair or wearing nice clothes. I want to be comfy as I prepare to drop some dough. We start at MD in La Canada. Those guys were welcoming, friendly, and knowledgeable. I was ready to buy, but decide I really want to see a larger showroom that also had plumbing fixtures...so, off down the 210 we go. Arrive at Snyder Diamond. It's the SO, his 20yo daughter, and myself. We walk in and are obviously ignored. There were refreshments set up near the door. The lady who walked in with the designer purse, teacup pooch, and diamonds was promptly greeted by not one, but two salespeople near the doors and offered warm coffee. "Shake it off," I tell myself. "You're on a mission." We decide to divide and conquer the large, sparkly showroom. Not one "hello," "welcome," or "can I offer any assistance?" I was getting frustrated. In the kitchen displays, I saw an ultra-modern layout and was interested in the brand displayed (don't even remember which one now) and had a question. We now try intentionally to get assistance and were still ignored. I look up to see two ladies up in mezzanine/design area looking down at us. I make eye contact and prepare to ask up for help. They. Both. Turned. Their. Backs. Complete ridiculousness and I am furious. As no one would assist us with questions, we decide to leave. Here's the thing: I saw plumbing fixtures and all appliances I wanted to purchase here. It would've been nice to place one order for all. Being that most high end appliances are price fixed, who you purchase from is a choice we decided to make based on the customer service. Apparently, based on appearances, my $20K cash was not as good as the other people in the showroom who were being fawned over by multiple salespeople. Out we went never to look back. Back on the 210 to La Canada where we purchased a 36" Thermador range, Thermador dishwasher, Sharp Microwave drawer, Kitchen Aid fridge, and a custom range hood from a group of wonderful people at MD Appliances (818-790-2700). Just writing this has stoked anger. This was a blatant case of judging books by covers. It cost Snyder Diamond my sale for sure, and I hope you will think twice before gracing their doors with your wonderful yelper self. I cannot praise MD Appliances enough. I also highly recommend a visit to Pirch in Glendale, or the Ferguson showroom on Lake Ave. in Pasadena if you are looking for design ideas. From me, Snyder Diamond has earned one star, solely based on the amount of different items and brands on display. read more

I ordered all my kitchen appliances here, Jason helped me he is my life saver!!! 他还会讲中文

Raymond Deravakian is my specialist at Snyder Diamond for the past five years. He is reliable and professional. I rely on Raymond to find the correct product for my needs. Over the years I bought Washer/Dryer, Refrigerator, Kitchen Faucet, Stove, and vacuum cleaner through Raymond. I also refer my family members and friends to him as well. He knows product inventory and services our needs promptly. If I have a question about a product Raymond will help me. For me the face of Snyder Diamond in Pasadena is Raymond. Thank you Raymond for your service over the years. read more

Worked with Aaron Engel for a 48 inch range and hood. The price was great, his service was proactive and he somehow hawked the manufacturer to get the range and hood delivered early. read more

I have a mixed feeling about this place. I love the selection they have at the showroom. As a woman, I can easily spend hours browsing everything here. Believe it or not, it's actually very fun. My husband would tell you to keep your wife at home if you are going to visit this place. Unlike Best Buy and Pacific Sales, there's no price tag on every single item at Snyder Diamond. We were given a discount at checkout for buying more than 1 item, which was nice yet made me wonder how deep the discount could actually have gone IF I knew it was available. While I was checking out the Thermador Induction Cooktop, I was told to "be careful" because the cooktop is plugged in and it might burn my hands when its turned out. Well, one of the top features of this cooktop is that it does NOT burn hands. It's obvious the sale person there don't really know their stuff and it may seem bit unprofessional to some. read more

Snyder Diamond - It was my dream until I realized how tiny the ovens are. - Appliances Near Me - Pasadena, California

Raymond Deravakian provides the best customer service and I highly recommend him. We will definitely work with him and Snyder Diamond again.

purchased a hansgrohe shower head from a so called advisor who seems to have a problem making eye contact. went back with shower head two days later to explain to same inept adviser that i needed the proper holder for this new shower head. he informed he did not have it in stock and it would take up to tree weeks to get it. He then inform that under california law he could not take shower back because it was used even though it was not used . He then went on to explain the law to me two more times even though i never even asked him to take it back . i told him to order correct shower holder . Three week later holder came in and guess what it was the wrong one, not even close. I went on amazon and got the correct holder shipped to my house 3 days later and I noticed the same shower head on amazon for $50 less than what I paid a Snyder diamond. Horrible experience at this store. read more