I don't typically write reviews, but the exceptional service I've received at the Ferguson Plumbing Showroom in Pasadena deserves recognition. Working with David Laycock has been a total game-changer for my professional projects. Having collaborated with him on numerous occasions, I am consistently impressed by his deep product knowledge and his mastery of the customer service side of the brands he represents. He handles every detail for my clients with the utmost professionalism and efficiency. David represents Ferguson perfectly, and I plan to continue being a client as long as he is there. Five stars from both me and my clients! read more

The staff, including those at the front desk, were friendly and helpful. Andy was especially knowledgeable, patient, experienced, and generous with his time. Jesse was accommodating as well on another visit. If you want to avoid a long wait before being shown around, I recommend booking an appointment in advance. The store has an extensive inventory, although the showroom isn't large enough to display a significant portion of it. It appears to cater primarily to a higher-end clientele, with many visitors being interior designers rather than homeowners. As expected, prices tend to be on the higher side. If you know the manufacturer's stock number, you may be able to find some of the same items through online retailers such as Wayfair. However, for large purchases like bathtubs, it's worth considering the delivery experience. Ordering elsewhere may carry a greater risk of delays, logistics issues, or the absence of white-glove delivery services. read more

Had a good experience on a recent order. Everything went as promised. Will work with them in the future. read more

Great store. Selection was vast and prices were below average. Easy to order items on their web site. Fast delivery

I can't believe I have to write this review. Went to Ferguson to buy a bathtub. Sales experience was good. Ferguson has an excellent (if not galactic) selection. Salesperson helped me find the tub that fit our needs. Smooth sailing. We were given an invoice and we paid it right there. Done. Project date is coming up and I had arranged for a delivery window. But I hadn't seen an email or heard anything about it. So I called. I was told that there was an outstanding invoice amount of $2 and until I paid that $2 they couldn't schedule a delivery date. Why? No one knows. No one called me to tell me this. No one told me at the time of purchase that I wasn't paid in full. Nothing about this makes any sense whatsoever. I am waiting right now for someone to call me and let me know what is happening and to schedule the delivery of the bathtub we paid for. Weird. read more

My other half and I are remodeling our first new home we recently purchased. We are in the beginning stages but the timeline is so quick and is moving extremely quick with our contractor. I have never imagined having the opportunity to remodel a full on bathroom and kitchen at the same time and am so grateful to my MIL to recommending Ferguson! Feeling overwhelmed with learning all the details about plumbing, and shower finishes with a fast deadline, I am more than pleased with the service provided here. The showroom has modern and popular items ranging from kitchen faucets, sinks, cabinets, vanities, toilets and plumbing. I want to shout out Raquel for helping my husband and I finalize our bathroom shower system as it was much harder than expected. She answered all of our questions professionally and was extremely patient. In fact, when I called a few times, all of their associates seemed to have the same type of service. The receptionist at check in was warm and welcoming as well. I know that we will be coming back for each step of our project! PS: The Ferguson website is build.com and there are so many options online for a shower system. Once we got our design and look and did more tease g, we were able to come in and Raquel mixed and matched everything together (also made sure everything was compatible). Parking is easy in the back of Lake (by the Walgreens). Also, there are no appt's on Saturdays. Walk ins only. We were seen quickly! read more

As a Design Professional for over 20 years we rely on our suppliers, vendors and Rep's to get professional results for our clients. Fergusons Pasadena is fortunate to have Sales Rep. David Laycock. He is always eager to support our design team and he's very good at streamlining the selection and purchasing processes. David is quick to find solutions when things get complicated. The best part is he's a super nice man, always willing to go the extra mile! read more

I reached out to the email in the response and gotten what appeared to be a template response that said I had to provide an order number (even though I mentioned the issue in my original message). Manager at the Pasadena location was apologetic and connected me with another sales person that was great. Ordered a tub and there was a big issue with delivery (not Ferguson's fault because they use a 3rd party). Overall, it wasn't the best initial experience, but they tried to make it right. read more

Ferguson Home - Back of store - Kitchen & Bath Near Me - Pasadena, California

David Laycock is amazing. We did kitchen and bath renovation. He helped in every step of the way and helped us decide which bathtub, faucet, drains, etc. Very knolwedgable! would recommend David 10/10 read more

David Laycock was FANTASTIC! Without exaggeration we knockout a 5 bathroom house in a single day (and with custom fixtures). David is beyond knowledgeable, patient, quick and thorough. No BS and is straight to the point with products, pricing, etc. Very thankful to have found him on a whim when I walked into the showroom last week. Will definitely be referring him to all my friends and clients. read more

David Laylock was absolutely amazing. He was so knowledgeable, helpful and understood that my remodel project was a once in a lifetime opportunity and I wanted to love it. Make sure David assists you with your choices and I guarantee you will be 100% satisfied. read more

Horrible customer service. No one to greet you and when you approach someone for help, even if you stand patiently waiting for them to finish what they're doing and acknowledge you, they don't. read more

Great company, gorgeous products that are well-priced (a matte black drop-in tub for less than $600? incredible), and a great, 1:1 customer experience (thank you, Priscilla!). On the day your items (in my case, a water heater package and bathtub) are out for delivery, you get a live countdown showing where you are in the queue so you can live your life without fear of missing a delivery window. Highly recommend. Will come back to attach pictures once the tub is installed. read more

My recommendation is to call! I'm not sure why I didn't take my own advice...three times... so I was fuming when we arrived this Monday morning after driving to a closed store on Saturday (they are usually open Saturdays) and again on Sunday (my bad) to find that appointments are required! Also, the street entrance is closed due to COVID and the back entrance has a little stoop where we found a vagrant smoking weed and looking at pornography , but once we made it inside the set up was efficient and the staff were professional, helpful, knowledgeable and efficient. We did a bathroom remodel last year (2019) and had hoped that our purchases would still be in the system, they were not - only kept for one year in their database - so I was glad to have kept the original receipt with all of the SKU's. Having this info made our appointment extremely quick - taking under 40 minutes to complete and purchase our new bathroom's selections as we used many of the same vendors and styles. The showroom has lots to look at, but their database has even more options, which I appreciated as it gave us the flexibility to choose from several different finishes and styles. read more

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I can not recommend David Laycock at the Pasadena Ferguson Gallery more. I have worked with a lot of other vendors in the past & will only work with David from now on. Exceptional customer service, effective communication, meticulous attention to detail, competitive pricing compared to other market players, & extensive expertise on top brands. If you are embarking on any home improvement or remodeling projects, it would be highly advantageous to involve David in your team to save yourself from unnecessary inconvenience, time-consuming efforts & $$$$. Thank You David! Christina read more

I've had to do multiple projects with David Laycock at Ferguson and he's saved me many times. I can say enough about how helpful and patient he is. read more

We order bathroom fixtures and a vanity from Ferguson. The vanity countertop came completely shattered. We were given an ETA for our fixtures and then only half was delivered, the other pieces might arrive next week, more than 3 weeks after we were promised delivery. Avoid them unless you are willing to wait an extremely long time a d deal with their lack of service read more

Great service and lots of displays of products. It's better to see them in person. My order arrives as expected and on time.

This is a super clean and remarkable store to see what can be done in the kitchen and bathroom with top-end products and design ideas from their professional staff. We are looking at remodeling our kitchen, and would like a contemporary look that will last throughout the time we have our home. Information learned include that the look of wood is still in and that stainless steel is the way to go for sinks, as it is more sanitary when cleaning. Our be doing more research, but this was a nice way to get a start on a total redesign of kitchen read more

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Updated Review! We recently returned from a trip and discovered our new sink in our recently renovated bathroom was cracked through causing leakage (maybe 7-8months old). We contacted our sales rep, David Laycock, and he immediately took care of us with a replacement! Greatly appreciated and phenomenal customer service! We just had the plumber swap them today. Make sure to ask for David when you go to Ferguson! He will take care of you! read more

Mike Bodine is the best. He listens, he knows his business, he is kind, he is funny. He got me the perfect washer/dryer installed in 3 days. Who could ask for anything more. I look forward to working with him again and again! read more

My husband and I are remodeling our 1951 bathroom. David Laycock at Ferguson's on Lake Avenue in Pasadena has provided us with insight and assistance as we have navigated very unfamiliar territory. He has helped us with fixtures as well as decorative pieces to create a bathroom that is beautiful and also functional. He is knowledgeable, thoughtful, and patient, and we are grateful! David Laycock is a pleasure to work with! My father was the contractor who built our home in 1951 and back then, Ferguson's was where he also went for kitchen and bath fixtures and appliances. It is a gift to have a company that has withstood the test of time and continues to provide guidance and help on these projects. Thank you! read more

Superior Showroom. Inferior Service. How does one walk the Ferguson showroom twice with not one employee acknowledging that I am there until about 10 to 12 minutes later? I arrived just after noon, and only one customer was in the store with one sales associate. The three other employees just sat at their computers, and it took about 10 to 12 minutes before a nice older lady introduced herself and said she would try to get me help. A few minutes later, no one showed up, so I just left. Poor employee performance makes for a better case to shop online. In fact, we purchased most of our stuff online (weeks ago) through Ferguson and decided it might be nice to talk to an actual human and see what they had to offer in their showroom. We were wrong. Bottom line. Avoid this place at all costs and shop online because there is no excuse for selling top-notch products when a lackluster sales team backs ruins the experience. read more

We started a remodel and decided to try Ferguson for some product. We found a vanity and a tub. The vanity did not get delivered on the day they had said it would be, but sometimes that happens. I went on line and found the vanity was on a memorial day sale. (The vanity had not been delivered yet). I called customer service and ask for an adjustment for the sale price. They proceeded to tell me there policy was they do not do adjustments on sale prices. The vanity was due to be delivered in 3 days. I cancelled my original order then placed a new order for the sale price vanity. Seems to me this company hides behind policies that just don't make sense. They would rather the consumer figure how to take advantage of a sale rather than use common sense. Why pay more for poor service. Be aware if you shop here their 90 day , no hassle return only is in effect if it benefits them. Returning the tub I purchased from them as well. I usually do not write reviews hope this helps other consumers. read more

I would like to start the review by giving gratitude to the Ferguson team. Not only is their customer service Amazing, their knowledge and sincere care really puts them in the "TopNotch" category. The showroom is also laid out cleanly and not chaotic like some other stores making the shopping experience for clients relaxing and exciting, not stressed and overwhelmed. A definite PLUS. I look forward to my next visit. This specific visit was for one of the companies product events. Tobi and Ursula created a wonderful event that created an opportunity to view newer product. Always helpful for creating new spaces. Thank you FERGUSON! read more

Ferguson Home - Kitchen & Bath Near Me - Pasadena, California

High end, but when it comes to actually seeing the product you are interested in, this is no better experience than Home Depot or Lowe's. At all of these, you're told the item is not there for you to see and touch. It has to be ordered. read more

Purchased in Feb 2021 a Viking refrigerator. Since delivery, the freezer continues to have issues (frosts over, ice maker spews water instead of ice and drawer handle falls off) still struggling with manufacturer to this day a year in half later. Constantly buying ice or the old fashion method for a family of 5 is costly and exhausting. Not to mention the exorbitant price paid for unit, completely Frustrated with this LEMON UNIT. Just no acceptable support from Ferguson who washed their hands of this issue since day one. read more

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I am a designer and Hector Beltran is my go-to sales associate at Ferguson. He is extremely patient and professional when I bring clients in to select plumbing fixtures and appliances. He never rushed us, is incredibly knowledgeable about the products and makes the process smooth and enjoyable. He will also work late to complete my proposals when he knows I'm on a deadline. He is highly responsive and great with follow through. He is the reason Ferguson is my first choice for plumbing fixtures and appliances. read more

After the horrible service from Pacific Sales in Pasadena, walked down the block to Ferguson. What a breath of fresh air! Greeted by Kelly who was very helpful in helping us with the sinks. We asked her about ranges and she admitted that wasn't her specialty so she walked us to a person Jean, who helped us with purchasing our range. Awesome service and since most items are price fixed, why not go to the store with great service! read more

So this place is beautiful. It's clear they have a great selection of things. However, I was so disappointed in the service. I am renovating and made an appointment to get a few things. Rather than be helpful and provide proper guidance, the employee was rude and simply laughed at all my questions, telling me things would take forever to get to me. I didn't really get guidance for anything. You're better off simply ordering what you want online. I ended up getting what I wanted, which is far better quality than what I was being told to buy, and for half the price. read more

Endora! You are awesome! Such a happy person to see in this place, all others we encountered were really unhappy to be there and not helpful at all! Oh well it sucks but worse things in life. Nice showroom :) read more

I always have a great experience working with David Laycock at Ferguson. He's been an integral part in making sure my interior design projects go smoothly and helps suggest great fixtures and finishes for different applications. The showroom is always nice to visit as they have so many products on display to show to clients. They'll continue to be my go-to resource for fixtures! Thank you for everything. read more

David our showroom consultant was wonderful...beyond 5 Star customer service. Gave his advice when he could and honest enough to say certain areas were not his expertise (e.g. locks). A trust second to none. Highly recommend David and Ferguson Bath, Kitchen and Lighting. Truly the best service and very good pricing. read more

Came in to look for a shower head, left empty-handed and disappointed. Like other reviews, the customer service needs serious work. I came in and made eye contact with several employees, you would expect a greeting but you get ignored instead. I'm not even asking them to drop anything they were doing for me but a simple "hello, welcome" would've been nice. I felt like I did not belong there. I walked around the showroom on my own and got help from the receptionist as she gave me some info but felt icky after the experience and left. read more

This FERGUSON Showroom is a showplace for Bath, Kitchen and Lighting products! The wide variety of elements to select from makes your remodeling project much easier with a one stop shop saving lots of time and also at the back end when their knowledgeable staff coordinate the delivery of your orders making your installations much easier. read more

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Beautiful showroom and great selection. Customer service and follow up was and is horrendous. I made an appointment for October 8 at this location. I showed up on time and due to Covid, the doors were locked so you have to wait for the front desk receptionist to let you in. Not the warmest welcome, but it was 9AM on a Thursday, so I get it. My showroom consultant was friendly enough but right off the bat I could tell that she didn't take me seriously. I know that I'm young, but I have money to spend and need fixtures and appliances quickly. The showroom consultant showed me a few things, but clearly was not listening to me when I was telling her exactly what I needed. I felt ignored and unimportant. I left about 45 minutes in, as I had to get to another appointment. I was clear that I needed the appliance and fixture selection emailed to me ASAP. It is now October 23, and I have never received an email or any sort of follow up from anyone at Ferguson. I'm just glad I visited another provider the day after my visit to Ferguson or else I would be stuck right now. We have three houses under construction right now. I was looking to make a move from our current fixture and appliance provider. Unfortunately, Ferguson will not be our new go-to. I know this means nothing to Ferguson, and Ferguson will always have its lifelong followers, but just sharing my experience. read more

The receptionist was warm. There were a good number of kitchen display areas. Good amount of appliances to look at. Comfortable to roam about without pressure from sales people. Good parking near by. read more

We did a bathroom remodel a few months ago and bought a number of things from Ferguson, including a hansgrohe shower set. This arrived missing a trim piece. and I thought this would be simple to take care of, because the part that is missing is about a $1 part. However, five months later we still have not been able to get this piece. I have written letters, made numerous phone calls and sent emails trying to get this problem fixed. The people at Ferguson have very effectively resisted all attempts to get this problem fixed.. The bathroom remodel was prelude to a kitchen remodel which is now underway. Ferguson will never get any business from us again. Beware! After this review was posted, we were contacted by Allison at Ferguson. She was very helpful, and we received the part we needed within a couple of weeks. If everyone we had dealt with at Ferguson had been like her, then I would have given them a much higher rating. However, every other person we dealt with at Ferguson failed us, and so it took five months to resolve this problem. So while I would give Allison a five star rating, i'm not changing my rating of Ferguson. read more

I am an interior designer and I love shopping with Ferguson and especially with Hector Beltran in the Pasadena showroom. Hector is very knowledgable about products and installations and he is always quick to help when a problem arises. Ferguson is great because they have warehouses so they can typically store your products until you need them. This prevents them from getting lost or damaged onsite which happens all the time. They have beautiful showrooms for plumbing fixtures, light fixtures, and appliances. Make an appointment with Hector; you won't be disappointed! read more

We were in need of some remodeling materials. Our contractor recommended a couple of places but we were drawn to Ferguson after we met Hector Beltran. He has exceptional customer service skills and is incredibly patient, professional and knowledgeable. He guided us and helped with the number of questions we had. We also needed support with some updated items and he helped with it in such a way that has made the project more enjoyable and successful. Thank you Hector for all you have done. read more