1. Western States Cabinets

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Pasadena, CA

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Western States Cabinets

3.4 (5 reviews)
Closed • 7:00 am - 3:30 pm

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Ferguson Home

Ferguson Home

(140 reviews)

$$

South

After being ghosted by another retailer, we decided to order the items on Ferguson Home website…read moresince we didn't have a relationship with any sales reps here. Installation for our new kitchen faucet is tomorrow so hopefully will not have to go through a return process! We were also pleasantly surprised the Brizo hole cover in our color was a "special order" that was going to ship in late October--but arrived within 1 week!!!! Next day update: seamless install! So happy!

The staff, including those at the front desk, were friendly and helpful. Andy was especially…read moreknowledgeable, patient, experienced, and generous with his time. Jesse was accommodating as well on another visit. If you want to avoid a long wait before being shown around, I recommend booking an appointment in advance. The store has an extensive inventory, although the showroom isn't large enough to display a significant portion of it. It appears to cater primarily to a higher-end clientele, with many visitors being interior designers rather than homeowners. As expected, prices tend to be on the higher side. If you know the manufacturer's stock number, you may be able to find some of the same items through online retailers such as Wayfair. However, for large purchases like bathtubs, it's worth considering the delivery experience. Ordering elsewhere may carry a greater risk of delays, logistics issues, or the absence of white-glove delivery services.

Snyder Diamond

Snyder Diamond

(159 reviews)

$$$$

Downtown

Always look at Snyder Diamond first! We suddenly needed a…read morenew toilet & found a Toto we really liked at Home Depot but it was out of stock. Luckily, SD had it in stock & it was even a few dollars cheaper AND delivery was included. Idk why we didn't check here first bc we've gotten several major appliances here & they've always provided fantastic service. So much better than a big box store! Good luck getting help from HD. You can always get someone on the phone quickly & they're friendly & helpful. They're on top of it with delivery & use their own guys so the communication is great. Their showroom is also beautiful with tons of options.

Our experience with product experts, John and Linda, at Snyder Diamond was exceptional from start…read moreto finish! John was the first person I spoke with over the phone, and he patiently listened as I explained our unique kitchen layout. To create a more open walkway between our kitchen and living room, we needed an extra tall, narrow 30" x 80" European-style refrigerator. As it turns out, the only freestanding model sold in the U.S. that fit our requirements is made by the German brand Liebherr. The frustrating part was that although other retailers near us offered the refrigerator for sale, none of the showrooms had the model on display. But guess who did? Snyder Diamond! So we made our way to Pasadena, and we're glad we did. Linda warmly welcomed us and immediately took us over to the Liebherr refrigerator. It is beautiful, well built and checked every box on our wish list. Linda was very knowledgeable and generous with her time. We ended up walking around the showroom with her, picking her brain about everything from kitchen fixtures to appliances. When I mentioned I was a coffee addict, she even offered me a cup from their built-in Miele machine--a small gesture that reflected the personal service we received. The showroom itself is beautifully organized, with a huge variety of high-quality appliances and fixtures. We highly recommend anyone planning a kitchen or home renovation to visit this family-owned business. They've been in business for decades, and have an interesting history to share. In the end, being able to see the exact Liebherr model in person gave us the confidence to make our purchase. We're grateful to John and Linda for helping us find the perfect refrigerator for our unique space. Thank you for making what could have been a frustrating search into such an enjoyable experience!

Kohler

Kohler

(8 reviews)

$$

Downtown

I am a Certified Kitchen & Bath Designer who regularly specifies Kohler and Kallista products, I am…read moretruly impressed with the new Kohler Store in Pasadena. This showroom is beautifully curated, and it's clear that Bernie, the General Manager, is doing a wonderful job. From the product displays to the client experience, Kohler as a company demonstrates a deep understanding not only of what a homeowner need during a remodel but what designers need to specify a product for their clients. Purchasing products direct from manufacturer makes the selection process more streamlined and offers real value, especially to homeowners should they have any warranty issues down the road. Lala continues to be a standout! She is incredibly knowledgeable, kind, and consistently professional. She goes above and beyond to support both Trade partners and homeowners, making the process enjoyable and efficient. One of the things I value most is that I can confidently send my own clients to her directly, knowing they will receive the same high level of service and care that I do. Between the outstanding customer service here and the exceptional product line Kohler offers, I cannot recommend this location highly enough. Whether you're a design professional or a homeowner beginning a remodel, the Kohler Store in Pasadena is truly a top-tier resource.

I walked into this beautiful store in Old Town Pasadena hoping to have a good experience. I am in…read moreneed of bathroom fixtures and lighting . As soon as I walked in Patrick greeted me. He asked what I was working on and I told him. As we walked around the store looking at the displays, Patrick turns to me as I was mid-sentence and he said, "Excuse me" and walked away. I thought he had a call to take or such, no, he went to help another customer and just left me standing there alone! He never did return and I so I walked out. I won't be back any time soon.

Western States Cabinets - cabinetry - Updated November 2026

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