I had a superb old school experience in purchasing a Speed Queen Washer plus quick delivery and flawless installation. Highly recommend them! read more

I recently had a very disappointing experience with Pasadena Kitchens. I scheduled one of their technicians to come by a clients property to inspect the downdraft vent for the kitchen range. After coming by to inspect the vent, I was expecting a follow up call to let me know what the assessment was and what part(s) needed to be replaced and/or if the entire unit needed to be replaced. I called Greg multiple times over the next two days and did not get a response. I called the store directly and spoke with multiple employees about the situation and they said they would speak to Greg and have him call me, yet I never received a call from Greg. After a week of no returned calls from anyone I decided to go into the store to see if I could get some answers. I went in multiple times and I was told once again that they would contact Greg and get me some answers but still (almost two weeks later) I have not received any calls from Greg or any other employees at Pasadena Kitchens. I'm beyond frustrated and disappointed with my overall experience and will not be returning to Pasadena Kitchens. I'm in real estate and have over 700 agents in my Pasadena office that I will make sure to tell to stay away from this place. Very unfortunate that my experience lead me to have to leave a negative review. I hope Pasadena Kitchens does better in the future with their customers, but they will definitely not be receiving my future business or recommendations. read more

Sarah at Pasadena Kitchens was extremely professional, friendly, and immediately scheduled the service tech to repair my malfunctioning washing machine! The technician Greg showed up right on time, was very professional and diagnosed the issue with my washing machine almost immediately and had my machine working properly within 15 to 20 minutes! While Greg was performing his work, he told me several pointers to better help me use the washing machine. If it would be possible, I would rate my entire experience with Sarah and Greg with 10 stars if they were available! The price that I was charged for the service call was extremely fair and much less than I had anticipated! I will definitely be using Pasadena Kitchens whenever I will need service on any of my appliances!! read more

Spoke to Adrianna who was helpful and knowledgeable despite they do not sell what I am looking for. She pointed me to the right direction and patiently answered all the questions I had once again even knowing most likely I won't be able to purchase from them directly. She was far more knowledge than the reps I had experienced with in their mother company Best Buy. read more

I just bought a new GE range from Pasadena Kitchens and the whole experience was great! The one I wanted was on sale at some of the big box stores so they price-matched, ordered and installed it. Everyone (Genevieve & Leo(installer?) were great!! read more

Pasadena Kitchens - Love my new GE Profile Range from Pasadena Kitchens!! - Appliances & Repair Near Me - Pasadena, California

We purchased our Speed Queen washer and dryer from you the end of June. Jose our deliveryman/installer was awesome! I appreciated the time Vincent spent explaining the different machines to us. No pressure. We went home to think about our choices,and returned a few days later to place our order. We are so happy with our decision on our machines, and our choice to go with a smaller store over a "big box" store! We will be needing to replace our other appliances so will definitely be buying from Pasadena Kitchens! Thanks! The McEachen Family read more

Had a wonderful experience updating my kitchen appliances. Vincent was very thorough, knowledgable and informative. He ensured that my selctions and choices were not just a good sale but quality appliances, from reputable companies. He was invested in me making the right choices that will last. Cant say enough of how much his guidance and knowledge went to making my purchase the perfect match. read more

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Had a friendly family vibe, delivery and installation efficient and smooth. Price was fair and comparable to Home Depot

Admittedly, I've never been in this store, but having moved several times since I've been in the area have inquired about appliances, cabinetry, etc. and every time have been either left on hold indefinitely or just simply hung up on? I don't understand it hopefully going there would be a better experience? There are too many businesses out there that work hard at getting mine and as long as they're selling good products, I'm happy to give it to them read more

I bought my Speed Queen washer and dryer from them 7 years ago. I called them since my dryer was out of warranty and acting up. They sent their service tech and he knew exactly what was wrong right away. Had the parts in his truck and replaced the coil that controls the gas valve. Reasonable prices and I'm a happy camper. I've been buying my Body Glove water filters from them for past seven years as well. Always fast turn around and discount. One time when a part was back ordered they were able to get an upgraded part that was in stock from supplier at no additional cost. They always remember me even though I only visit them once a year. They have the best service in town. read more

After spending way too many hours trying unsuccessfully to find a refrigerator that would fit in the small space available, I finally called Pasadena Kitchens. Vincent was wonderful -- did the research, sent me options and coordinated the delivery and installation. The refrigerator fit perfectly, looks great, and has a larger capacity than the old one. If you need a new refrigerator/freezer, I highly commend Pasadena Kitchens! read more

I will always, always recommend Pasadena Kitchens to anyone new in town. They have been supplying my family with appliances for (literally) decades. Be prepared to wait a little longer for products and have less variety than a big box store, but the staff are very knowledgeable and friendly. The more data you can provide as to your needs, the better they can help. Rest assured that they will work hard to find you the product you are looking for within the required specifications you need, *and* install it properly (An unfortunate rareity these days). I moved into a new place this year, and Pasadena Kitchens recommended an LG washer/dryer combo that was cheaper than the same models at the Home Depot on Walnut. Jose handled the installation, including providing the appropriate ducting material. By contrast, I recently made the mistake of purchasing a dishwasher and fridge online. I ended up paying more in extra haul-away and installation fees than I saved in online discounts when the contracted delivery company refused haul away and installation (Despite my having invoices showing I paid for those services). By contrast, I called Sarah to ask for advice and Jose came by the next day, finishing everything within an hour. Speaking frankly, if I had time to arrange for the donation/ sale of my old appliance *and* the transport of the new appliance *and* the time+know-how for plumbing/ carpentry/masonry, then, yes, a big box store might suffice. That's not the kind of schedule I have right now, and I will always prefer a local store where I know I can rely on the people. read more

My partner and I got a LG fridge from Pasadena Kitchen. It was approximately the same price as a big box store. The salesperson was cool and worked with us, didn't pressure us in any way. We paid for installation (and removal of the old fridge). The fellow who came to install the fridge was a bit late, we got one update about their status, that could have been better. Still, he competently installed the fridge and didn't damage it during delivery and installation. I'm glad to support a local, family owned business. We're happy with the fridge. read more

The range was already installed, and I believe I was overcharged for the technician to install the correct gas connection which he did, and this cost $115 dollar. Other than the overcharge everything is fix and there is no gas leak Jose was Excellent!! And he knows his craft. However, I only going to give them four stars read more

Really enjoyed working with Sarah to get our new washer and dryer. We had previously had a nightmare experience trying to purchase from Best Buy, and ended up returning everything so that we could buy from a local business. Sarah was great--walked us through our options, helped us to get all the rebates we could, and scheduled a quick delivery/install. The guys were a little late on delivery day, but they called us ahead of time to let us know, and the install went very smoothly. They even had to take a door off its hinges to get the units in, but otherwise had no problems. Agreed on some other reviews that the selection is a bit smaller, but I also emailed ahead of going into the store so that we knew what lines they carried and then they were able to give us all the focused info we needed to make a decision. Great family-owned local business! read more

Pasadena Kitchens is the best! Family owners who know their business and support their customers. Hard to find this level of quality, professionalism and knowledge! Competitive pricing and product offering with professional installations. Highly recommend. They're awesome. read more

I came here by recommendation of my friend's family, who have been purchasing from this store for many years. I originally purchased my GE Cafe fridge from Best Buy's Outlet but it was broken since day 1. Best Buy refunded my money but refused to pick up their fridge due an associate error. I ended up calling Pasadena Kitchens and asked if their repair man could help me inspect and repair this fridge. Instead of trying to charge me or sell me another fridge, they recommended I call GE's customer support and talk to them about my situation. The logic being since I just purchased the fridge and Best Buy wasn't willing to pick it up, maybe GE could fix the fridge using warranty and I could get a free fridge. I ended up contacting GE, they sent out a technician and found that the compressor was broken. Frankly surprised that Best Buy sold me a fridge with a broken compressor as "Open Box - Excellent" condition. I decided to keep pressing Best Buy to pick up their fridge as a compressor was going to cost me a new fridge anyways. Eventually my issue was escalated enough that their warehouse came to take back the fridge (but it took almost a month to get this done!). I came back to Pasadena Kitchens to purchase a fridge. The store is rather small, but is packed with appliances to look at. The girls are amazingly friendly, helpful, and patient with me (I had a bit of PTSD from my purchase with Best Buy). I knew coming in to the store that COVID made it difficult to acquire a fridge, especially with the size specifications I needed. The girls talked me through the fridges they had in store, but also helped to research fridges that their supplier may have that they didn't have displayed. They offered to help keep researching on fridges and would get back to me via email. During the weekend, I ended up sending them a list of model numbers that I was interested in. They got back to me right away with vendor availability, and were willing to price match the fridges to the price of other online vendors. However, just as we were placing my order, the vendor sold the fridge I was most interested, they only had one left. Pasadena Kitchens came back and ended up offering me a more expensive and similar fridge they had in store which was GE Brand, but offered it to me at the priced match cost of the fridge I originally wanted. It wasn't my first choice, but I ended up really loving the new fridge. I also ended up purchasing a new dishwasher as well. On purchasing side, I loved the service they provided and how they didn't push me to purchase a fridge. They were just very helpful, and patient throughout the process and I can't thank them enough. Lastly, I can't say enough great things about Jose who did the installation just last night. I had just purchased this condo, so I had some concerns if the water line could be installed for both the fridge and the new dishwasher. At the time Best Buy came to install the fridge, they charged me an installation kit, but the installer said he couldn't install the fridge, but gave me his personal number if I was interested in getting a port in the wall for the line. Jose looked at my system and clearly communicated his plans to me. The previous owners had put holes in the cabinets to feed a water line to the fridge directly from the sink. He warned me that he wasn't sure if he had everything I would need for the install, but that he could definitely do it. If he needed to pick up a part, he would be happy to do so asap. I knew going into the installation that I may need to purchase additional parts if needed. Luckily he had what he needed in his truck, and the installation of a shut off valve and labor was an additional $102 (with tax). Jose goes above and beyond a typical installation. He makes sure to not scuff your appliances, is careful with your floors, walls, and furniture, and test runs everything to make sure they are working appropriately before leaving. He didn't rush the process and was very thorough. In addition, he made sure to tell me how to properly install a new filter in my fridge in the future. He assured me that the new dishwasher has been installed securely, and that he checked everything for possible leaks. I tested everything after he left and am really pleased by the quality of his work and installation. If I had to choose a complaint, I would say that the installation price is on the higher end compared to big box vendors, but it is definitely a higher quality installation. It cost $100 for the fridge, $175 to install the dishwasher, $16 for a new water line, then $25 for a water shut off valve and another $75 for the installation of the valve. The price includes haul away, but I only had a dishwasher to haul away. This amounted to $400 to install the fridge and dishwasher. Would definitely come back here again for any of my appliance needs and I highly recommend this store. read more

Pasadena Kitchens - GE GYE22GYNFS (fridge) and Frigidaire FFID2426TS (dishwasher). Both items are energy star and qualify for Pasadena's rebates! - Appliances & Repair Near Me - Pasadena, California

I purchased a new speed queen for our elderly parents. Theirs was not working anymore and had to be replaced immediately. Samantha was very patient and helped us by scrolling in her computer in search of our perfect machine and she did. The perfect size and functionality. Easy to understand and straightforward instructions. Jose the gentleman that came to install the machine was very professional and was very respectful to my 88 year old retired(kinda) mechanic father, who was very interested in watching Jose install the machine. It was a very good experience for us all and my Mom was very happy. Thank you Pasadena Kitchens. Samantha, Sarah and Jose. read more

A good selection of appliances, they even had a Smeg refrigerator (in the store) which I hadn't found anywhere. Overall service was good...mask wearing was a bit casual. Prices are competitive and they've got delivery. read more

Bought a refrigerator from Lowe's and they screwed us on delivery. Came to Pasadena Kitchens, spoke with the owner and within an hour I got a refrigerator and was delivered same day. Super nice people. Fast delivery. Would buy again. Thank you!!! SHOP LOCAL! read more

This place is a one stop shop for all your kitchen needs. Their prices were fairly comparible to other places. They were knowledgeable and helpful. When we came to order our appliances they stayed even after hours just to complete our order. The reason why I didn't give them 5 stars was because of the delays even though I know it not completely their fault but I felt like I had to be on top of them to check on my items. And there was a few things that when I asked them they didn't have the answer too. I also liked that they have commercial appliance. read more

This store is a complete joke. I purchased a Samsung refrigerator from them about two months ago. I had told them ahead of time I'm moving in on a certain date asked for it to be delivered that day. Which they said no problem and it will be delivered. But i got a call from them THE NIGHT BEFORE my delivery was scheduled stating "they don't have the fridge and it won't be coming until 4-6 weeks later and this was a common problem they've been having with Samsung products" which I found to be bullshit. If this is a common problem, wouldn't you call ahead and make sure your "warehouse" has the product before taking your customers money and promising a delivery date? Worst part is I was given nasty attitude for no reason whatsoever when I had been nothing but nice. When I went the next day to get my money back the lady that was there replied to me by "oh that situation" and just handed me my money back with absolutely no apology or anything. They screwed me on my move in date. and ended up costing me an few hundred bucks for no reason. Word of advice to future buyers. Don't bother with this store they're inconsistent and rude. I ended up ordering directly from Samsung which ended up being cheaper and had $0 delivery fee and $0 installation fee. Compared to this company $100 dollar delivery fee and $100 installation fee. What a joke !!! read more

I'm a property manager in the Pasadena area and have been using Pasadena Kitchens for over 15 years.I realized I never took the time to give them a review.Sarah and Kimberly are amazing..knowledgable..and most importantly very patient.They call back when they say and always make sure our installation time is precise.Their installer Jose is also amazing..I am always in awe of how he knows exactly what to do if a problem arises..and he leaves the job site cleaner than he found it.I'm so happy they give quick friendly service in a time where most companies don't seem to care . read more

We just bought a new oven and cook top from Pasadena Kitchens, which also provided the installer for both. We had been without an oven for over month following an oven fire, and after visiting large stores like Lowe's and Home Depot, we were resigned to waiting weeks to find someone knowledgeable to talk to, and even longer for delivery and installation. Then I found Pasadena Kitchens online. We went in to talk with them -- our oven is an uncommon size -- and they immediately knew which brand we needed. Furthermore they offered to send their installer over that day to look at our appliances and tell us what would be involved. After he returned to the office, we got a call saying they had an oven and cook top in stock that would meet our needs, and offering to install it the next day. The installer and a helper came over the following afternoon, installed the appliances, and they work great. He had to build a small platform for the oven to sit on -- the height didn't quite match our old oven -- but he informed us ahead of time that there would be a little extra labor and materials involved. After he built the platform, the oven fit perfectly. We wanted to use a credit card, and the office was closed and they didn't have a card machine with them, but they trusted us to call the next morning with the card number. Altogether it was a totally satisfying experience, and one I suspect you can only get with a small, family-owned business. By the way, I went online after we paid our bill to compare our cost to what we would have paid online or at a big store. The prices were very comparable. We did find one store that had the oven on sale, which would have saved us about $150 -- assuming they had it in stock or were able to get it quickly. The other prices listed were the same or higher. And the installation cost us less than we were quoted at Lowe's. Highly satisfied. I recommend this store! Ellen J. read more

What a wonderful community-centric store in the San Gabriel Valley! Pasadena Kitchens reminds us why it makes sense to shop local. First I called them to help us evaluate an older, failing high-end appliance and they very kindly referred us to Spencer Service, their partner store. The home visit from Spencer Service was professional and pleasant, and when they deemed our appliance beyond repair, they referred us back to Pasadena Kitchens. Pasadena Kitchens then worked patiently with my wife to identify the best option for our home, and a week later it was installed perfectly and again pleasantly. The price was right as the brand did not discount, and even if they did discount somewhere else I would have stayed with Pasadena Kitchens. When you are inviting people into your home, you want to know they are part of your community. Those general search index sites for appliances lack the personal touch of a store that cares, wants your repeat business, and wants your referral. Old-fashioned quality, convenience, and friendly service are hard to find, even harder with the level of consistency reflected in the set of reviews here on Yelp. We actually used Yelp to find Pasadena Kitchens and now happily add our endorsement. read more

Thank you Pasadena Kitchens and Jose, I was able to purchase a refrigerator and get it delivered on the same day! I cannot express how much I appreciated it!! read more

Sarah from Pasadena Kitchens is amazing! She's extremely helpful and speedy. I was getting quotes for some customers on Corian countertops and had called at least 3 other places before contacting Pasadena Kitchens. Not only was Sarah MUCH more helpful than the other companies, she also beat the other companies' prices by hundreds of dollars. But, as we all know, the cheapest sometimes is NOT the way to go - ESPECIALLY in construction. In this case, however, it is. The installers do excellent work and all of our customers that have gotten their countertops through them have been extremely happy. Needless to say, whenever Swiss Handyman (the company I work for) is doing a remodel and we need countertops, etc, I always call Sarah. Dependable, quick and competent. I couldn't ask for better service! Thank you! read more

This is hidden gem in the San Gabriel Valley! So often we are accustomed to going to major retailers for our appliances (e.g. Home Depot, Lowe's, Best Buy, etc); however, I remember driving by this appliance store ever since I was little and decided to reach out to them to see if they can help me out with my appliance purchases. Sarah is the owner and it's a family business for 30-40 years now. She was so friendly and helpful. I always love supporting small businesses and especially local business. It's nice to see walk in and know that the employees recognize you already. They will even price match if you find an appliance you want for cheaper. It's easy to get things delivered as well. Pasadena Kitchen has a great team working together to get make these purchase quick and easy. They also sell some brands that are not typically sold in stores like SMEG. In addition to appliances, they also sell countertop as well. Come by and support the local business! It's worth checking out if you haven't! read more

I found this place on Yelp. Have been searching on the web all day for the best prices for a new GE Profile 48" fridge then found this place. Called and Sarah was super friendly and helpful. She simply helped me match the best prices quoted from the other companies including matching the installation and removal of the old fridge fees. Now I just need to wait for my new fridge and hope that the installation guys are professional and do a good job which I'm sure they will. (I'll keep you updated) Great experience! Would recommend others for the appliances needs! read more

A horrible experience. I purchased two GE refrigerators this past year from Sarah at Pasadena Kitchens. She was helpful and knowledgable. The second refrigerator was ordered in August 2020 and because of no inventory, it was not installed until February 8, 2021. Both installations were professionally completed. After second installation I contacted Pasadena Kitchens and said the invoice did not have the installation date. She stated their invoice typically does not have an installation date. I said that if there was a warranty issue, the warranty should start on the date of the installation and not the date of the deposit. Her response was to have GE call them. (??) I asked for an e mail confirmation that the refrigerator was installed on February 8 with my name and address. I received a blank e mail. I called back a few days later and talked with the individual to send an email with the the model of the refrigerator, date of installation and my address. She sent the following e mail to me. Your installation date on our schedule calendar is Monday Feb 8th 2021 10-12pm Her e mail does not link the installation to my refrigerator to my house and I emailed again to say that that her email should state that the refrigerator with model and serial number, was installed in my house February 8, 2021. NO ANSWER FROM PASADENA KITCHENS. I could wait till Sarah returns but in the meantime I remain dumbfounded that this simple request was refused by Pasadena Kitchens. How can one obtain warranty without a written installation date??? How hard is it for Pasadena Kitchens to provide this information after two phone conversations and multiple e mails. I am trying to describe how I feel with their response. read more

As one person try to escalate a fight with another customer over there due to some pricing issue I believe it look very unprofessional on their part and the store itself has very low quality materials I don't recommend anyone to buy anything from here read more

Would highly recommend!! They definitely know their appliances!! I'm very happy with my washer and dryer! 5 stars definitely in my books!

If you want a good price and excellent service, Pasadena Kitchens is the place to go! Sarah was extremely helpful in getting us what we needed. Even when there was a problem on the manufacturer's side, Sarah was able to work around the problem and give us an excellent alternative. The delivery of the two appliances went very smooth and there were no scratches as the items were delivered. I would definitely recommend Pasadena Kitchens for anyone looking for new appliances. The service is friendly and the prices quite reasonable! read more

My parents purchased a microwave from Pasadena kitchens in January and in June due to the door requiring excessive pull and push to open and close ; cracks appeared on the side and in the front. They replaced the door after several follow up phone calls and now in October the same cracks in the same places. They contacted their distributor who said this could only happen if an individual were short (which they are not). Totally absurd information which without thought was conveyed to us! Kimberley who initially seemed capable of delivering customer service is not at all patient enough to speak with over the phone! It got to such an uncomfortable point in talking I had to hang up abruptly unfortunately which is not my nature and forfeit any possible resolution. She continually interrupted me without listening. It is complicated to explain all, but she had another excuse about being a family business and they couldn't possibly absorb the cost. Is that our problem? This happened within the warranty time and this is not a product moving around. We were willing to replace it with a more expensive microwave. We would like to support local and family business, but we would have been much better off going elsewhere (perhaps Best Buy, Sears, JC Penney or elsewhere). read more

Pasadena Kitchens - Appliances & Repair Near Me - Pasadena, California

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My go to store for any and all appliances. Last year, my water heater broke and Sarah helped me figure out which one I needed and had it delivered immediately. This summer I needed a new Air Conditioner and Sarah was there to help. Pasadena Kitchens has unbeatable prices and amazing customer service. read more

Needed an affordable refrigerator quick. Went to Pasadena Kitchens and found them to be not only very knowledgeable but maybe the nicest people who have ever sold something to me. They also literally bent over backwards to help me out. Will definitely return, if needed, and would wholeheartedly recommend. read more

I LOVE LOVE LOVE the service here Im so glad I was refered here by my friend Kel. I think the name of the lady was Sarah but I could be wrong. She was very helpful! a lot!! I don't know the price in comparison to others but I do know its reasonable. HAPPY here!! =) read more

Went here prior to Christmas, 2019, to probably purchase a washer and left with said washer and a Dryer. Had done some homework on the new washer. My information was confirmed and Kimberly S. added as much information as I could absorb. She is absolutely amazing! Knows as much about a washer and dryer than most living humans! Professional, easy-going and insightful. Great to work with, and honest about the installation process. Also forthcoming about the customer's need for a particular model, not just a higher end one for more of a sale. Left this place knowing I would return if I ever needed any Kitchen or appliance help. Kimberly better be there when I return! read more

Fabulous Service. My oven broke and it was time for a new one. They had the one I wanted in stock and delivered it the next day. I love the fact that I can call and speak directly to a knowledgeable salesperson who can also arrange delivery. Shopping locally is always a plus. read more

I generally only write reviews if my experience is horrible or exceptional. In this case, the quality of service and work was exceptional. Sara is great at following up with the customer. We installed a corian backsplash and undercabinet lighting. Given the many problems we have encountered with other contractors, we are ecstatic to now have found somebody who can do quality custom work at a fair price. Are they the cheapest? No. But as I have learned from my remodeling project, cheapest usually means cheapest quality which in turn ends up costing more in the long run to fix. read more