We bought a refrigerator, a dishwasher, hood, and induction range here a few months ago and have…read morebeen waiting to leave a review to be sure all the appliances worked etc. Here was our experience: We were met by Brandon the owner as we walked in the store and he spent time going through the models and inventory with us. We told him we were just looking at that moment. He was very kind and accommodating. A couple weeks later, we purchased all four items mentioned above. Brandon remembered us and he gave us a great price for all the items together. We were undergoing a kitchen remodel and asked if we could leave the appliances there for a few weeks and he graciously let us. The kitchen remodel took longer than expected (nearly two months extra), and we checked in with Brandon periodically and he still let us keep our items there for that long. The appliances were very low cost to deliver to us ($70 total for all 4 pieces since it was one trip). Prior to delivery, he tested each and something was needed for one of the pieces, so he called and let me know with full disclosure, which delayed the expected delivery a few days, yet he gave us an extra item repair because of the delay, and he got those 4 appliances to us when we needed them. Everything worked great, except we had an issue with the oven door of our induction range not closing fully, which prevented the oven from working. I called them and they promptly (within 3 days) had a mechanic contact me to fix the issue at no charge. Overall the experience was fantastic. I highly recommend this place.

They had a lot of variety but didn't have what my wife was looking for. The service was quite…read moreknowledgeable and had all the answers to my questions. The prices were reasonable and I had a good time at the outlet

I rarely shop at any Best Buy store…read more I visited this store solely to return merchandise I had purchased the day prior. The store was clean, well-organized, and fully stocked. The greeter at the door was very polite, friendly, and helpful. The entire return process took a mere 4 minutes, including 1 minute in line.

My cellphone really started acting up. So I decided to try Best Buy. Immediately upon entering the…read morearea where the cellphone section is,a employee named Scott assisted me. So professional in resolving the issue i was having with my cellphone. Scott was super helpful and I greaty appreciated his kind assistance

Discount appliances. Guy delivered on time and it looks great!! Would buy from them again.read more

From the owner: Top brands for less! Appliance Outlet store , brand new open box at big discounts…read moreFull warranty and great customer service

Not the best experience in purchasing a mattress. You would think they would have it down to a…read morescience. When the sales contract was written up, it was grossly overpriced. I had to cut and slash to get it in my price range. Delivery in two weeks. Fine. I went home to figure out what went wrong. For a California King, Gilbert charged me for 2 queen size box springs. Should have been 2 twins. Received a phone call from Gilbert, delivery pushed back another two weeks. Any more delays and will cancel order and ask for refund. Best part of story is mattress delivered in third week by very courteous gentleman who set up new mattress and hauled away old mattress. From my personal experience, go elsewhere for a mattress. I do highly recommend their delivery team.

Exceptional service at Howard's in Covina! Edward Grimaldi went above and beyond to ensure my…read morerefrigerator purchase was seamless. He was patient, informative, and courteous, even retrieving my credit information when I didn't have my card on hand. His dedication to customer satisfaction is truly commendable. With an increase of online shopping, customer service has declined in many businesses, not at Howard's in Covina. I had put off replacing my fridge because I do not like online shopping (you don't know what you are getting). I am glad I came to Howard's. Edward has restored my faith in buying from local businesses. Thank you again so much for the great experience! Howard's offers great selection, exceptional service and their pricing will keep you from going elsewhere!

My husband and I decided to see what this place was all about since we were looking to get a fridge…read moreand oven. They have TONS of refrigerators but the oven selection was quite minimal. At least for freestanding gas stoves. We picked out a fridge. Did some research on it. Good deal. Half off. Great! Now for the oven.. again DO YOUR RESEARCH and go with your gut! Once you pay with them, your money is gone forever. They had two identical gas stoves with a model number that did not match up with the actual unit itself. It said it was a $3800 oven with wifi, dual fuel, etc. for $1600 and all these specs that didn't come close to describing it. Online was describing one thing but the unit itself was another. Yes it's my fault for even going ahead with the purchase and I couldn't even tell why I didn't shut down the deal. Sheer desperation? I really needed a stove right in that moment I guess. Let me repeat. Do your research and say something. If I could ever feel so bad about a purchase, it's this stove. Paid over $1600 for a convection oven, no wifi, no bells a whistles. Just a plain old gas stove made in 2019. Plus, it did not come with the griddle so there's another $80 and the small simmer burner cap is for a different stove so it doesn't light most of the time so there's another $20 if I can find the right one. Look up what $1600 gets you in the gas oven world. Bitchin' ovens with air fryer and some with sous vide. As someone who enjoys cooking, yea this hurts and in a bad economy every dollar counts. Oh well. But don't trust this company to be totally accurate. Stuff happens. Would I buy from them again? 100% I would! The service was fabulous! No complaints about it.

Once again due to the pandemic, the appliances that I was looking for were sold out in Nevada (on…read moreback order). I found the item wanted online with American Freight- West Covena, CA location. The website is easy to navigate and place your order. As with all American Freight locations be sure to research what you want and what damage or cosmetic issues the appliances may have. While reaching someone by phone is difficult - The staff at the West Covena location are very friendly and helpful. Daniel in the loading dock area was especially helpful! Definitely recommend this location!

After being ghosted by another retailer, we decided to order the items on Ferguson Home website…read moresince we didn't have a relationship with any sales reps here. Installation for our new kitchen faucet is tomorrow so hopefully will not have to go through a return process! We were also pleasantly surprised the Brizo hole cover in our color was a "special order" that was going to ship in late October--but arrived within 1 week!!!! Next day update: seamless install! So happy!

The staff, including those at the front desk, were friendly and helpful. Andy was especially…read moreknowledgeable, patient, experienced, and generous with his time. Jesse was accommodating as well on another visit. If you want to avoid a long wait before being shown around, I recommend booking an appointment in advance. The store has an extensive inventory, although the showroom isn't large enough to display a significant portion of it. It appears to cater primarily to a higher-end clientele, with many visitors being interior designers rather than homeowners. As expected, prices tend to be on the higher side. If you know the manufacturer's stock number, you may be able to find some of the same items through online retailers such as Wayfair. However, for large purchases like bathtubs, it's worth considering the delivery experience. Ordering elsewhere may carry a greater risk of delays, logistics issues, or the absence of white-glove delivery services.

I haven't had a working oven in five years--I've literally been using it as extra storage. I…read morefinally decided to fix that and Louciana was amazing. They actually managed to get me same-day delivery. They even hauled away my old stove, which was a huge help. They have a ton of different price points too, so it's definitely worth checking them out if you want to support a local mom & pop shop instead of a big chain. I can't speak for the other reviews on here, but they gave me a 90-day warranty. If I run into any issues, I'll definitely come back and update this, but for now, I'm just happy I can finally cook a real meal again!

Very disappointed. I bought a refrigerator a few months back and a few weeks later of having it, my…read morekitchen got infested with roaches. I never had an issue with roaches since I moved in almost 5 years ago. And once I got the refrigerator things are bad. The price was reasonable. But like they say cheap things end up costing you more. Won't be referring this place to anyone.

Good selection of appliances Fast checkout and loading…read moreStaff were helpful and friendly

I bought a refrigerator from the Lowe's Outlet, and the entire experience was absolutely…read moreunacceptable. When the refrigerator arrived, it had electrical wires hanging out and was visibly damaged, to the point that the delivery crew refused to complete the delivery. We then had to waste our time driving back to the outlet to find another refrigerator. The only replacement they had available was in even worse condition. Despite the additional damage, they refused to offer us even a small additional discount. We also found another unit with a yellow tag that we were interested in, but they flat-out refused to negotiate on the price whatsoever, even though these are outlet appliances with obvious damage and there is clearly some flexibility in pricing. What makes the situation even more ridiculous is that we were charged an additional one penny for delivery. Yes, one penny. After we had already wasted our time, gas, and effort dealing with an appliance that Lowe's should never have attempted to deliver in the first place, they somehow thought it was appropriate to charge us an extra penny for the replacement delivery. We ultimately had to take a refrigerator that was significantly more damaged than the original one, after making an unnecessary trip back to the store and spending additional time and money because of Lowe's mistake. The way we were treated was extremely disappointing. We felt like our time meant absolutely nothing to them and that we were being treated like garbage. There was no meaningful effort to make the situation right, no reasonable accommodation for the additional damage, and absolutely no sense that they valued us as customers. This was one of the worst customer-service experiences I've had at Lowe's. The entire situation was frustrating, wasteful, and completely avoidable. If this is how the Lowe's Outlet treats customers when its own damaged merchandise causes a failed delivery, customers should seriously reconsider whether the small discount is worth the aggravation.

I have purchased plumbing fixtures for several remodeling jobs at Pacific sales. They have always…read morebeen very knowledgeable and helpful here. Product arrives in a timely manner. Joseph the plumbing manager is very helpful and on top of everything.

Our refrigerator retired after almost twenty years, so my wife and I went back to Pacific Sales San…read moreDimas to buy a replacement. Joe (Jose) answered all of our questions and confirmed that the Sub-Zero we chose would fit the opening made for our KitchenAid. Joe worked with Sebastian at the customer service desk and the manager (I omitted the ask his name) to give us their best price. Deal done! 5-star service start to finish. Always a good experience. Oh, it fit perfectly! Thanks Joe and Sebastian!

One time I went and I was looking for something and I found a cockroach there was like a lot of…read morethem and that's disgusting

I come here all the time and I purchase a lot of things. I purchased some rice cakes and it doesn't…read morematter if I eat them right away or I didn't, I ate one and it was very stale. I brought them back to see if I could just get something else, not even my money back. And they said, no, that's not good customer service, and I come here and spend a lot of money.