I found out at 4:22pm that the tile my designer friend gifted me for my bathroom renovation project was going to run short. I needed 3-5 tiles within 2 days or my bathroom floor would be missing tile by the toilet... and I immediately jumped on Yelp and called ALL of the tile options. Alexis answered my call minutes before 5pm and got back to me with an option, and it might even be available for a local pick-up from the vendor! This was a custom Spanish tile that cost over $100 for a box, and there was 1 box that she procured for me within minutes of the vendors opening hour! I picked it up that afternoon for my installer to have the next day. It was absolutely magical and the most amazing experience I have ever had with anything on this project. Anyone that has lived through a renovation knows that things go wrong all the time, but this experience and Alexis' professionalism, accountability, and abilities are bar none the best! I recommend Mission Tile West and will always recommend them. They literally saved us from a major bathroom renovation nightmare. read more

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---call ahead and make an appointment if you are going in and need help!!! They generally are unable to help walk ins!!--- This is a tough review to write. Going into the store is like walking into a candy shop. You want everything. We own a Spanish Revival house so we have specific design needs when it comes to tiles. I think your experience can greatly vary depending on who assists you. We had someone assisting us that seemed to not want to deal with us at all. Several of the existing tiles on the floor were apparently no longer being made (so why still have them on the floor?), the store stopped doing custom tiles with specific colors (which sadly were the exact colors we were looking for). We finally ordered custom tiles, which cost a lot of money and took some time to deliver. We ended up not liking how they looked so we put them elsewhere on the property. The overall experience was so poor that even though Mission Tile West is *THE* place to go for stunning tiles for your special project, but try to pair up with recommended service people from other reviews here. read more

Amazing service. Their designers are so good at what they do. Robert Adamson is the best!!!

We are rebuilding after the fires and they were super helpful and able to get us what we needed when we needed. Huge selection of beautiful tiles. read more

Went to MTW because I couldn't find any tile with trim pieces. Not only did they have that but they had many color choices and sizes to choose from. We were treated wonderfully and professionally with several great design ideas and options offered at no charge. They have a large selection of gorgeous tile with trim and highlight pieces along with professional friendly service. Highly recommend MTW!! G. M. read more

We love the tile here, we just redid our kitchen. August was so helpful and worked with us on pricing. read more

Mission Tile West - New kitchen tile - Home Decor Near Me - South Pasadena, California

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I stopped by last week hoping to look at tile options, but my experience at the front desk made me go elsewhere. I am not someone who writes reviews ever but felt that writing this one was necessary. The front desk employee greeted me in a frantic, almost dismissive way, immediately asking if I had an appointment and telling me they require one despite the fact that the store was completely empty. As a paying customer, I expect professionalism and basic courtesy. Instead, I felt unwelcome and rushed out the door. What stood out even more was that the employee spoke to me in an exaggerated Hispanic accent, even though I do not speak with one myself. It felt unnecessary and uncomfortable If there's a genuine policy about appointments, it could be communicated politely and without assumptions. read more

On Thursday around noon, I walked in expecting to make a purchase. Instead, I was stereotyped and made extremely uncomfortable. The front desk associate, Olivia, assumed I spoke Spanish based solely on my appearance and addressed me in broken Spanglish with a fake accent. I do not speak Spanish. This was extremely inappropriate and unprofessional. I was then asked if I had an appointment. When I said no, her tone shifted to annoyance and I was told they "recommend" appointments and that they "can't offer assistance" because salespeople were busy. While the website states "request an appointment for the best service possible," it does not state that walk-in customers will be dismissed or denied basic assistance. Another public review describes the same stereotyping and fake-accent behavior, indicating this is a repeated pattern -- not a misunderstanding or a one-time interaction. Management has responded to that review, which confirms they are aware of the issue and have allowed it to continue. I entered prepared to make a purchase and left without assistance. Respectful treatment should not depend on how a customer looks or whether they scheduled an appointment. Spend your money elsewhere. read more

Marisa is incredibly helpful and helped us find the perfect tile and arrange for pick up to meet our schedule.

Marisa at Mission Tile West is a delight to work with! She is highly responsive and always got back to me within 24 hours of any inquiry I might have. When I wasn't able to make it to the store, she sent me multiple wonderful choices by email after listening carefully to what I was looking for. When I did make it to the store, she was a lovely host and really helped me sort through all the variables to hone in on the right tile for my project. Thank you Marisa! I look forward to working with you again in the future and highly recommend Mission Tile West! read more

We worked with Marisa at MTW on selecting and ordering tile for our full home renovation last year. We made an appointment at the showroom (which I believe they strongly recommend/require) and brought all of our designs, sketches, inspiration swipes, etc. to our appointment, and set out to buy tile for two bathrooms, kitchen backsplash, and our laundry room floor. Marisa helped us pick everything and was very prompt getting us quotes and working with us on different options depending on our price needs. We were able to place our order within a week or two of meeting with her and received everything about 2-3 months later. (give yourself time to get your orders received!) Overall, it was a VERY positive experience! Marisa was even available to answer a couple random/quick questions after we received all of our tile, and always conducted herself with the utmost promptness and professionalism. We are so happy with the tile we purchased! Thank you! read more

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This is a beautiful store full of amazing products. I recommend them highly. They helped me even though I didn't have an appointment. So many beautiful choices. read more

I strongly recommend Mission Tile! We worked with Marisa and she was exceptional. I wanted to recreate a rug tile with similar feel and look as the one in the Adamson house modifying one already in their catalog. She was highly informative, professional, patient and accommodating. The process of picking colors for each tile took many weeks but the result was magnificent. Similar for a dozen decorative tile designs we special-ordered. The responsiveness, care and expert advice we received made all the difference in the final product! read more

We re-did our 1920's master SHOWER ONLY, in an attempt to preserve all the surrounding original tile. Alexis at MTW was extremely helpful to us in selecting a match and guiding us through our rough idea of our vision for the re-model. She also advised us on a tile expert that we used to accomplish what we wanted done. Very few tile contractors will do the kind of work we wanted, they are typically interested only in a full demo/re-build. Thank you Alexis for your help and guidance! Note: Their COVID safety protocols are excellent and my wife and I felt very safe the times we needed to go to their showroom to meet with Alexis. read more

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I needed to repair some damaged tile (from the 1930s) in my primary bath. Searched all the vintage tile shops/Ebay/architectural salvage and nothing matched. Alexis at Mission Tile sent a sample of my tile to one of their vendors and they MATCHED my vintage tile. Amazing! read more

After doing business with Mission Tile in Pasadena , I can't say enough good about Heather (the interior decorator that works there) . She went so out of her and is so helpful & professional! Mission tile is lucky to have a representative like her ! read more

This place needs sales reps that are happy, enthusiastic, helpful, knowledgeable and friendly. I also didn't like that I had to wait for a sales rep just to check out a sample, unnecessary especially when they really don't care to be of service. read more

I'm remodeling my kitchen. I've been looking for a backsplash tile literally since before Halloween. 5 months! I couldn't find anything I liked or that my husband and I agreed on. I had a tile picked out but then the cabinets were installed and the color didn't quite go. Too green. I went into Mission West Tile yesterday and was helped by Andie. No exaggeration, within five minutes we found the PERFECT tile. It's like it was made for my kitchen! Thank you, Andie! read more

I completely renovated my 1927 spanish revival bathroom, after the 100-year old plumbing failed. I wanted to keep the character of the bathrooms of that period and architecture. Alexis at Mission Tile created a beautiful design, and her recommended tiler, Esteban Lopez, did outstanding work. I love the result; it is stunning. read more

Looking for marble and tile for my bathroom, and was referred to this place. Wow, do they have tile! The store goes through about 4 rooms, and each of the rooms is covered in different tiles on the walls, and different stone, etc., on the floors. The displays are a little overwhelming. Better go with someone who knows how to put it all together. They are very friendly and helpful. They also have a small marble/granite yard outside. I found some marble that I really liked, but it was VERY expensive. The tiles are more reasonable, and they have every type of tile you could ever want, at every type of price. Fun visiting this store, and the neighborhood is great... lots of boutique stores and many, many funky and artistic places to grab a coffee or a meal. So. Pasadena, you rock! read more

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Please note: This review is from June 2019, but I received an email from Yelp today (June 2020) because I mentioned another business (the place I ended up finding tiles) in my last review. I have deleted that information and reposted my edited review, see below: Awesome selection but really poor follow up service. Tom was really nice and helpful when I scheduled an appointment but then did not respond to two emails to follow up. I called and Vanessa said they were having trouble with their internet provider and that my emails went to their junk mail. I don't understand this excuse because if you know you're having trouble with the internet, wouldn't you look in the junk mail? Or somehow follow up with your customers? Tom distinctly told me the best way to communicate was through email, so this is a bit perplexing. When I followed up with a phone call I spoke with Vanessa and was really rushed off the phone (I'm sure they are busy) and she told me to just email what I was looking for. End of this story is I ordered nothing from Mission, sad. read more

Andie helped me pick out a design the pattern schema of hand-pressed terra cotta tiles with decorative hand-glazing for our kitchen floor remodel. She has an artist's eye and sensibility and grasped the vision of the project quickly, honing and revising it to its purest beauty. There is none better than Andie. I'm so thankful for her help and insight. read more

So we are in the beginning stages of having our kitchen remodeled and decided to make the drive from Rancho Cucamonga to this place to find some unique tiles for the backsplash. The place has a lot to look through and choose from but it made me feel overwhelmed with so much to dig through. We met with one sales lady after checking in and she gave us 2 binders of folders to look through. I didn't drive all that way to look at photos in a binder, i would have like some direction to where to find the colors of tiles we are thinking of. After wandering around we found a couple that we liked and found another sales lady and asked her to give us the prices on them and time line for how long it would take to ger them. While she was working on those 2, my husband found another one that we really liked that we also wanted to get a quote on. She just said, "oh those are really expensive ".....excuse me? Did we ask her if she thought we could afford them? NO! So what the heck kind of response was that! I told her i don't care what the price is, we want a quote for them. Geesh lady! After that treatment we won't bother spending our $$$ there. I also don't like that they can't give you a real time frame as to how long it would take to get them unless you placed an order. If you're in a time crunch you may be oit of luck. read more

I wanted an authentic "retro" pink and black tile bathroom and did a lot of research. Mission Tile West is the only place that still makes the decorative liner tiles that give so much character to the overall look of the project. Alexis at their Pasadena location spent the time with me on the phone to get the feel for what I wanted, sent samples, and guided me through selecting the right design details and accent colors to make my new bathroom perfectly mine. Alexis designed every detail based on the measurements provided by my contractor, sent me renderings, and calculated precisely how much of each type of tile I needed for installation - and she nailed it! Amazingly, Alexis and I never met in person - She provided me with all the resources of MTW in Pasadena for my bathroom on the East Coast. It's a beautiful little pink jewel right off my bedroom - I love it! read more

Although there are some beautiful and unique tiles at Mission Tile West in South Pasadena, the shopping experience leaves much to be desired. It was a favorite tile store fifteen years ago, unfortunately, it has changed considerably. Today, I had an appointment with Heather. I experienced the worst customer service with her than any other person in recent memory. Not only did she fail to have a command of knowledge about the product in the store, she failed to listen to the description of what I was seeking. Moreover, her overall attitude was rude, haughty, and condescending. From the initial introduction to her attempt to sell an undesired product, she acted as if she was speaking to an imbecile. Her demeanor was deplorable. Truly, even if I had found the tile I was looking for at Mission Tile West, I would have insisted that someone else write the sale, or I would have left the store without making a purchase. Sadly, I can no longer recommend this vendor to anyone. read more

So I'm finishing up a bathroom remodel. And I wanted color accent tiles in the floor to add personality to a gray tile door. I walked in and did not have an appointment . I asked if I could buy loose tiles and was met by Andy. First off, She was fearful to get close to me but she was wearing a mask that did not cover her nose?? I had my mask on properly and had a temperature check prior to meeting Andy. Then she told me I can look upfront near the gate for loose tiles and that's all they had. She told me everything is on order and followed me outside . She told me she didn't understand what I was trying to do.. so I tried to show her a picture of my floors and again she backed away as if I have active corona. Then discouraged me from doing this . It didn't make sense to her because she's an interior designer and don't recommend this. I don't understand why Mission Tile would hire her if she's afraid of public interaction even after I had my temp check and am wearing a mask that covers my nose and mouth. She was not friendly, she was dismissive and unsupportive. She made me feel dumb and unnecessary. Andy... go back and figure out how to deal with customers. Even though I'm not your big ticket item... I may be a future customer and have lots of friends that will remodel their houses. I would NEVER recommend seeing Andy. She should be in a lab working with rats not people. read more

So rude. I was told that all salespeople were busy. As I was waiting for someone, 3 people asked another woman if she needed help, while completely ignoring me. I am leaving for someplace where I can get assistance. read more

I see that there are terrific reviews for Tom, he is a nice guy and was helpful, however he gave me a tile price and when I returned to purchase the tile and was handing over my credit card he said "oops" I quoted the wrong price it's going to cost $2000 more. Oops? I spent a few hours and choose another tile with a little longer delivery date-I asked Tom if there was any way to have it on the shorter side of the estimate. He never promised but my feeling is that the second he made the sale that was that. My incomplete order was ready for pick up 3 days following the longest possible delivery date-that was 2 weeks ago and now my incomplete order is not ready. Way to provide customer service Mission Tile West. If you have any time or budget constraint and don't want to be disappointed when you go to pay and find out "oops" its 2000. more don't shop here. I gave 2 stars because even though the tile is not the color of the sample it is pretty. read more

I am a long time South Pasadena resident and would not look anywhere else for tile, but Mission Tile West. I recently did a bathroom remodel in a 1916 English Revival home. My challenge was to stay true to the time period and preserve some of the existing tile. Tom and George were extremely knowledgeable of the architecture and the assortment of tiles that would make sense for this period; this proved to be extremely helpful due to the vast assortment of tile they have in their showroom. We were able to narrow our search to a few options and after bringing the samples home, I was able to make a quick decision. I could not recommend a better store, Thank you! read more

I purchased my tile for my recent bathroom remodel and the quality was great. Huge selection of different options and they helped me with the selection process. Timely responses regarding the order and updated me along the way. I would recommend them for your remodel. read more

This place has great quality staff and product. I have a 1923 spanish house that needed to be remodeled and I found tons of great product to keep my interior authentic. They may be a little expensive but they are worth it! read more

I agree with other reviewers that service is TERRIBLE. Our original order went fine, and our tile guy started the installation. We ran short of materials for two items, so requested an add-on order. That's where poor service began. No response to the request. I had to reach out numerous times to ask for status. Finally, we received a shipment. We were shipped the wrong size bull-nose tile. A month ago we asked for the correct size to be shipped. We had to aggressively follow-up to ask for status. A month after our order, my husband called them non-stop every 10 minutes until he got an answer. We finally got an answer that our shipment was scheduled to be delivered the next week. Needless to say, the shipment never arrived, nor did we get a call from Mission Tile to explain that there would be a delay. All we want is the proactive updates and the truth (e.g., delayed for X weeks), so that our general contractor and tile subcontractor can bake that into our schedule. Lack of communication is what I'm upset about. read more

Great selection of tiles and expansive when it comes to Spanish style tile and patterns.

We worked with Heather Wu to design five medallions for an addition to our 1930's Spanish Colonial Revival style home. We were a little intimidated at first by the huge range of line drawings and colors to choose from, but Heather provided good advice and the designs came together. The tiles came when promised. Two arrived broken or cracked, and these were replaced quickly so that the project was not impacted. The outcome is fantastic. read more

Mission Tile West - Three medallions on exterior of addition to 1930's Spanish Colonial Revival home. - Home Decor Near Me - South Pasadena, California

Heather is creative, thoughtful and budget conscious. There was no pressure to make a decision or hesitation to provide alternatives when we edited our design. Highly recommend her! read more

TERRIBLE service, particularly by TOM. Some of these 5 star reviews look to be fake by the way. Also, tiles are so bunched together that it is hard to move them to even see the tiles. Small and cramped spaces. No thanks to the lousy service - it should not matter whether one has an appointment or not, a designer or not, or whether one knows what she wants or not. Bad service is bad service - I will be spending the thousands on tiles elsewhere like Tap n Tile in Pasadena! Your loss, Mission Tile West. read more

Drove out here from calabasas today with by 6mo old. I walk in and see about 5-6 people at the desk. Not one of them said hello. I said hi- no response. Then I proceed to walk down the hall to the right. A woman asked if I needed help- and I said no, just looking now and I'll probably be on my way out because no one said hello when I walked in. She said sorry. I have this feeling this happens frequently here. I have to tile two bathrooms and a kitchen. When the first experience with customer service is plain bad, that will give you an idea of the rest of the project with them will be. Oh well, I'll look elsewhere. read more

Hannah is amazing! This was my first time engaging in a renovation project, and I was nervous about making the wrong choice. She patiently walked me through options, helped me expand my thinking, and offered insight without ever pushing her opinions. She supported me through multiple samples (and multiple visits!) until I landed on something that I absolutely LOVE! The store has a selection that is unmatched in terms of quality. If you are looking for something that demonstrates craftsmanship and is NOT run-of-the-mill, this is the place to go. Thank you, Hannah! Thank you, Mission Tile! read more

Nice employees, great selection. Return policy on Tile is wacked though. Will charge you 30% restock fee on ordering errors, not made by the customer. Weird to say the least. Who does that? read more

I used to love this store. Yesterday I was in the store, wandering around for over an hour. Not one sales person said hello or acknowledged me. I wasn't even sure who worked there. I am remodeling 3 bathrooms and a kitchen... but will be going elsewhere to purchase tile. read more