Ordered delivery. Burgers were really gross, soggy buns and just had a funky taste. I've eaten here before and loved it. Don't know what the issue was this time, but I won't order from here again. Giving 3 stars because they are delivering during a pandemic. read more

This location is really bad, this is there (well made burgers) the meat is raw and I told them that I want it well done read more

Smashburger - Burgers Near Me - Phoenix, Arizona

This location disappointed me. I stopped by for a meal and the red haired female employee was immensely rude and unprofessional. I was standing by the cashier for about 8-10 minutes unacknowledged with her back towards the front chatting and laughing with the guy behind the wall on the grill. She was making milkshakes and when she finally acknowledged me, she had an attitude and before I could even say anything told me there was a 25 minute wait. If this was the case she should have acknowledged her customers right away and inform. There were no people ahead of me waiting as the lobby had two other groups who already had their meals. With the attitude response she gave and actions which seemed she did not want to be there I left disappointed. She turned away the couple coming in as I was leaving as well. With that type of attitude she should not be employed in the service industry and find a job elsewhere. I hope management sees my concern and pays attention to the actions of their employees. read more

The black bean burger with aged cheddar was delicious; however, the shoestring onions weren't presented as a full serving and they tasted poorly. This picture is what I was given for a portion. Big cup with little product. read more

I love Smashburger but the young lady was very impatient even though there was no one else in line read more

Smashburger - Burgers Near Me - Phoenix, Arizona

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Only go to this location if you want them to mess up your order and take your food from you go through your bag and give it back to you 3 times. THEN THEY GIVE AWAY THE TOTS IN UR BAG TO THE NEXT PERSON! W.... T... F..... Worst service ever. Assistant manager: Tanis read more

First off all, the customer service here is on point, and everyone was very friendly. Teanna the cashier was really professional and heard us out as we've never been to Smash Burger before. Tue smash fries were AMAZING and the Burger, hands down. Over all experience here was Great! I would come again. read more

My husband and I wanted to try something different than our usual grub run so he took me here. The young lady at the register was very helpful and very patient seeing that this was our first time here. I ordered the barbecue bacon and cheddar and a side of fried pickles. So good! The burger had bbq sauce, cheddar cheese and fried onions on top of it. What's not to love? The fried pickles had just enough sourness to them. Service was quick, the restaurant, including the bathroom was very clean. We will definitely be back. read more

Smashburger - Bbq bacon and cheddar - Burgers Near Me - Phoenix, Arizona

I've eaten at Smashburger a good amount of times. I like the food. One of the better burgers I've had. The buns are nice, the meat is nice, the burgers are just some of the best I've had. Amazing burgers 10/10. Pricing is good and so is the food. Eat here. read more

We stopped in yesterday for dinner prior to completing Fourth of July festivities. The service received was good, but I was very disappointed in the quality of the food served. The food was made promptly, but sat in the window for quite a while before it was delivered to our table. The children both ordered the chicken strips, but they were extremely overcooked and nothing close to what we have received at other locations. While an easy fix, the children did not want to wait for another meal to be cooked, but did note on their own that they tasted like strips from another strip only restaurant, but burned. They did seem to be a little short-staffed, and several customers did come in during this time. Not sure if I will return, because I simply can't understand why the food was delivered in that state. read more

Smashburger - Overcooked strips received on yesterday. - Burgers Near Me - Phoenix, Arizona

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Went to Smashburger for the first time with my family today, we had a wonderful experience. The cashier was above and beyond wonderful to my children and us. They were great and so was the food, I ordered a classic burger with their signature "smash" fries when it came I thought the burger was pretty little but it did its job, I was full and it was pretty good. Their fries were good just not my taste I'll be going back and getting regular. Their customer service alone is why I'm definitely coming back. read more

Smashburger - Burgers Near Me - Phoenix, Arizona

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This place is clean, friendly, great food. It reminds me of another establishment but this one is better because the offer a Turkey burger that's juicy, tasty, and the bun is soft and good. If you're near a Smashburger please stop and get you a flavorful burger. They also have regular fries and sweet potatoe fries. read more

Smashburger? How about sad burger. Disappointed doesn't begin to explain this burger experience. Lettuce? A small wilted piece of mess. Grilled onions? Practically nonexistent except for the 2 strings you see in the picture. Tomato? Don't even get me started. The burger itself? Salty and a bit dry. All I can say is...It's a sad day when you have to doctor up a burger you spent your hard earned money on. Once but never twice. Done. read more

Smashburger - Burgers Near Me - Phoenix, Arizona

Went to the store to place an order to go. Got 4 burgers, 3 of which were part of meal deals, including a kid's meal, plus got a side of tater tots. Quick service and everything was as we ordered. Food was delicious and still warm when we brought it home to eat. read more

Not "instant", but fresh made burgers may be the very best in the burger chain bidness. A definite cut above the big three with selections like a black bean veggie burger that I actually LIKE, and the burger with spinach, goat cheese and cucumber. The sweet potato fries give me a satisfying delusion of comparative healthfulness that helps balance out the utter guilty pleasure of those blessed/cursed Haagen Daz shakes. Thought the mushroom-swiss a little disappointing and if you don't care for onion, you may want to skip the Arizona burger as well. The Az burger is food photo worthy - actually looks like a promotional picture, and has a little heat from a chipotle sauce or cheese, but with the big slab of breath-destroying onion removed, is otherwise tasteless, avocado spread notwithstanding. Consistently clean place with friendly young staff. My service has always been great but I've noted confusion and errors in other's orders on several occasions at 59th & W T'bird though staff apologized and made it right on all occasions. Even at its worst, it's hard to think of going back to Jack after you've been Smashed. read more

Its the 25th at 8pm. A black woman helped me and was very rude to the customers in line. After witnessing this woman's unprofessional behavior I was appalled. When she gave me the uber order I was waiting for foe 25 minutes I noticed it was missing the order shake. So she got an attitude again and walked away leaving me standing there. I waited another 15 minutes for a shake that she finally pulled out of the freezer. So the whole time she just let the food get cold and I waited an additional 15 minutes for a shake she didn't even have to make. Are u kidding me? I come here at least twice a week but after this I won't be back. Also uber orders should be ready automatically. At the very least she could've been m ore professional. I was very disappointed. And anyone who eats here should watch out for this black girl. Shes tall with glasses. You could just request a different employee to take your order.To top it all off the order was wrong and she did read more

I've always had a positive experience at Smashburger. The food only complements their service. If you want to eat a burger that is better than a fast food joint, you have to go to Smashburger. Lauren and Joe were friendly and made me feel welcomed as soon as I entered. Keep up the good work guys!!! read more

Great healthy yummy burgers! Never knew burgers could be healthy but smashburger changed my mind! I love how the buns are multigrain and the ingredients are so fresh and delicious! read more

Smashburger - Black bean patty whole grain burger - Burgers Near Me - Phoenix, Arizona

2 parts to this review. Food - delicious. Love love love the truffle burger. Everything is top notch. And service is excellent. Location - (why the 2 stars) - west Peoria Ave location sucks. air conditioning is too freaking COLD. Has been since this place first opened. And I'm not talking oh a little chilly. It's way beyond that. First visit we froze. If it was a typical summer evening, no problem. On our second visit we mentioned it to the girls taking orders and they stood there, no reply, blank looks on their faces. The girl who brought our burgers said corporate sets the temperature. On third visit, a girl told us 3 repair companies couldn't find the problem. And she said the bathrooms wer hot. SO, last week I called before driving over and was told the cooling system was better but not fixed. SO, we went to the west thunderbird location. Much more comfortable. Note to management, please please fix the problem. Cause we love your burgers!! read more

The week of grand opening I finally came here to eat during lunch. Finally we have a Smashburger near my work! Food here is great! But today, instead of fries, I got the fried pickles...not a huge fan. If you like pickles, you might like it! read more

While Smashburger's customer service has always been outstanding, the quality of the food at this particular location is wildly inconsistent. On at least two occasions, my wife's Avocado Bacon Club has come out cold. Once we arrived home only to realize it didn't have bacon. The fries are a constant issue. They are always warm at best or cold at worst -- never hot. I don't understand how food that is purported to be "smashed fresh" can come out cold when the In N Out Burger right down the street always gives me fries that burn my fingers out of the bag. Today was the last straw. Once again, not only were my fries were cold, but my daughter's kids meal cheeseburger wasn't even hot. I don't get it. Why should I pay double what In N Out charges? The answer is that I shouldn't. And i won't. read more

Burger was JUICY AND DELISH!! What is even better is the crew they have at the Peoria / 27Th Ave location; lead by Team Captain Chelsea. She and her crew got a BIG SMILE on theirs faces to greet you and went above and beyond to make sure you are well taken care of with out you even have to ask. Common courtesy is rare these days but the team here has it ! Much props and KINDEST THANK YOU !! read more

Good food but way too expensive. 2 burgers and coke $28.00. Less food than last time and more expensive. I won't be back:

This is a brand new facility and very clean! The service is good enough, and the food arrives quickly. The food is also pretty fresh. I just cannot fathom how they can charge $5.99 for a salad, and charge an additional $2 to add chicken to it. The amount of chicken you get does not amount to $2 worth. If Smashburger had prices more on par with their competitors, I would probably eat there more often. read more

Delicious. Got the avacado bacon club big burger with their olive oil garlic rosemary fries. Those were prolly over kill. Wouldnt get em unless sharing with someone. Great staff, says hello to everyone who comes in the door. Very professional and courteous. Fresh burger taste you cant get most places, all taste like frozen patties. Fresh veggies and great multigrain bun. Little costly at 12, large soda is overkill as well, huge cup. Id go if its in the budget, and you have a partner in crime. read more

Smashburger - Look at this presentation. Avacado club big smash and smash fries(olive oil garlic and rosemary). Review to follow - Burgers Near Me - Phoenix, Arizona

Great experience with the service. Smashburger's biggest issue is consistent service and food quality. I don't come here often, but will do more based on a great experience last night. read more

This is the first time I've ever been here, sadly we don't have these in Washington and boy was I impressed! It's the same style as five guys and those places, you order then go find a table and they bring you your food. I had a very hungry toddler, so when asked to bring applesauce quickly she had the whole kids meal to us in a jiffy and even brought an extra for the baby after. The burger was awesome, different than what I'm used to, maybe it's the wheat bun, but I liked it. Shay was so friendly with our girls, we loved her. All the staff was so great and kept checking on us. I'd totally recommend! read more

Been coming here every Monday for years. They really treat you well. They always get my order right. This one has the nicest staff and manager. Some time ago they let me have a free drink because I wanted to use their in-house cups instead of their to-go cups. I love coming here! read more

I visited SmashBurger the first time yesterday. Their burgers are pretty good. They are cooked fresh. No frozen patties there. My new burger spot. When I want a good burger. read more

Smashburger - Burgers Near Me - Phoenix, Arizona

Let's start with the staff on my trip today. They were all standing around talking either to one another or messing with their cell phones. Being inattentive is rude at a restaurant and people are waiting on their orders and were definitely doing so. Next when a person orders a burger without cheese and the staff messes up and puts cheese on your burger it is customary to replace the burger. It is not the customers fault you are not paying attention. Instead they scraped the cheese off my burger and brought it back to me. How did I know this? The burger not only tastes like cheese still (because when it melts the flavor is in the meat), the burger still had cheese flecks all over it. Thanks for your great service (insert sarcasm here) Next up I decided to trust this crew to make me a malted milkshake...Mistake. When one prepares a shake with malt one doesn't just make the shake and throw some malt into the bottom in large clumps. It should be made into the shake while blending. I am convinced the staff here on 8/28 6pm does not value their jobs, value their customers and does not have any concern for quality. This is not only unfortunate but you have lost my business and will lose the business of my family, friends and coworkers. I am a marketing professional and do know how to circulate bad reviews quite well. It's very sad that people choose jobs they do not value and this team should work in a different industry...perhaps telemarketing and not food. read more

My boss took us here as a group for lunch. A lot of us ordered and everything came out right and quickly. The food was good. The limited experience with the staff was good. read more

I come to this location frequently because it is in a great location for other food options as well. Great fresh fries. I had an experience where I tried to order online and it wouldn't show that it processed on the site so I went to the location anyways to see if it did go through. I showed the cashier what was going on and because of the website error she apologized and gave me my fries for free due to the inconvenience. Great customer service. Very friendly and helpful. read more

Update, I was contacted by Smashburger and they sent me some free entrees to try them again. Let's see how they do next time. I'm glad to see that there was concern from them regarding this last experience! read more

I've been to a handful of Smashburger locations across Phoenix and Tempe, but this location stands above the rest. This Smashburger has been perfect, every time. Food is consistently great. Service is fast and friendly. Restaurant is clean. Can't ask for anything more than that. read more

Great food and service. The employees were great and personable. They came out and talked to each customer and still keeping their distance. The new Colorado burger is awesome. And as always the smash fries are amazing. read more

Not bad but my favorite remains unbeaten. Service is a little slow and could be a little cleaner but not a bad experience. Give them a try!

Went for lunch on a Wednesday. They were busy as usual, however I watched the staff take 7 orders in under 5 min, clearing the line. All with a very polite attention to detail. We received our food in the next 5 min. Arizona burger had fresh guacamole. Lettuce and tomato were crisp, burger was cooked medium with a slight char, juicy but not saturated. Habanero cheese was excellent, chipotle mayo was not overpowering, sliced jalapenos were not over-ripe or pickled. Perfect. Sweet potato fries were crunchy and not greasy. The staff has obviously been trained well and can do the job with their eyes closed, but move fast and care about customers. Perhaps this was a good day for them, but I have no reason to give any less that 5 stars! read more

Staff is hit or miss at this location. My burger is always good so I'll keep coming back. Last night I ordered a side of fried pickles and they were not battered... like someone just put pickles straight into the fryer and then served them. I took my order to go and didn't realize until after I'd left. read more

Been coming to this place for a long time now. The burgers are really good, the place is always clean, and the manager, Lauren Johnson, is so helpful! If you're in the Metrocenter area and are wondering where to go, this place never disappoints me. read more

The service is good and the food is okay... Sometimes the burgers can be a little dry by other than that it's okay for a fast meal.