I go here about once a week, and I always make mobile orders, and they're always on time and perfect. My order is custom because I don't eat some things, but they always get it just right. read more

Terrible, the lobby was a mess with food everywhere, only me and one other family and I waited 30 minutes for one burger. A absolutely terrible . read more

Tell the customer one thing just to get them off the phone without resolving why I haven't gotten a phone call that my order was non existent read more

Absolutely love smash burger. Although this visit was very disappointing. The young lady working the register dangling nose ring in her nose. Must really hate her life. The people in front of us are ordering, meanwhile she rolls her eyes the entire time and hugging. Same when we order. Ruined the ambiance for us!!! The boy sweeping during our meal kept saying only ten damn minutes left! Terrible service! Won't be back at this location. read more

I've never been here and kinda having a bad weekend! So what's a girl to do? EAT like most other humans when they are stressed...I saw a bogo coupon and it was kinda like destiny! (LOL) my daughter the classic smash and I had the Arizona w/black bean burger! They were both delishous and filling! Hers was cooked well and came just as she requested "no tomato or onion" I ordered the vegitarian option and the patty was very good if I had to guess I'd say they were made in house because of the texture (soft but still meaty) and taste (like real black beans) the fries were hot and salted well! Price was good for the quality! All in all yummy! read more

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I don't want my one ehhh experience ruin their overall rating... They are always fantastic, the service I great and I love the food. Smashburger, Smashes any other burger!!! read more

Smashburger - Burgers Near Me - Phoenix, Arizona

I make it a point not to post negative reviews because I believe that l and most people vote with their wallets about a business but today my wallet got raped at Smashburger. I stopped by to get lunch and ordered a single burger with no extras ,a small fry and a small drink and the tab was $14.59. It was a good meal and the employees were pleasant but it wasn't a steakhouse burger by any means. I think this company has lost touch with their customers and will put themselves out of business with their aggressive pricing. It will be my last visit. read more

I still have not heard from this Smashburger again. They gave me the wrong email address last time, I've have never heard from them again. Merry Christmas! read more

Smashburger - Wet soggy pretzel bun - Burgers Near Me - Phoenix, Arizona

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I was greeted warmly in here .I ordered teh crispy chicken burger .It was good and crunchy .The ambience is good . read more

Smashburger - Burgers Near Me - Phoenix, Arizona

Never had a wrong order, always right on time and ALWAYS DELICIOUS!!!! My husband's first visit because only had one close to work but not at home!!! We moved and are 2 minutes away!!! He loved it!!! Our go to burger spot!!! read more

I love Smashburger. They closed the one by my house, so I go to this one instead. They have great sweet potato fries and their burgers are juicy. read more

Okay, I usually don't review about big, fast food places, but Smashburger is delicious. You have all you ever want, delicious fries, juicy burgers, and great soda. Smashburger is one of a few fast food places that I can tolerate. Like some fast food places have horrible cheese and it just isn't good. (Ehem, In-n-out) I will warn you though that this is not a fancy restaurant. It is just fast food. It is still delicious though and I definitely recommend it. read more

Went in tonight and the guy at the counter was being the weirdest human I've ever met. I ordered smash fries and corrected him twice. (Still messed that up). He kept saying "yep it doesn't show on the receipt. THEN.. I ask for bbq and ranch. Shows on the receipt. (Still messed that up). To make matters worse, I drive 22 miles round trip to get this and I will never go out of my way again. That was absolutely wild. Especially when the customer has to correct them two times and they still.. still mess it up. read more

Pretty good burgers and excellent carry out service. It was a quick and easy experience and the host gentlemen up front was nice and hard working. read more

love the haystack onions with the ranch sauce the new chicken wings were tasty too love the rosemary read more

I haven't been to this location in a long time. Mostly because of COVID. I had a smash burger and smash fries and a coke. The burger was really good. I loved the smashed fries with the olive oil and garlic, no need for Ketchup. Even though I was eating in, due to COVID restrictions they put everything in a paper bag, no more trays. I had to ask an employee where the trash can was though. It was in a really dark corner of the restaurant. I would definitely come back. Awesome customer service even when I called before I came in. read more

Smashburger - Large Coke Ahhhh! - Burgers Near Me - Phoenix, Arizona

The food was great. The employees were very courteous. The food was done earlier than expected. Easy order, easy pickup.

The service was good, the food tasted fine.... but part way through our meals, we started finding hair in our food... and I ordered their haystack onions and I got less then half an order of them. Won't go back again. read more

A Better Burger Smashburger is a good choice if your looking to have a casual lunch that is reasonably priced. Smashburger offers a variety of burgers from which to choose, including build-your-own options. Smashburger has a variety of unique side dishes, to compliment your burger. In addition to the traditional fries offered at most burger places, Smashburger offers sweet potato fries, smashfries tossed with olive oil, garlic and rosemary, haystack onions, deep fried pickles, and veggie frites which are flash-fried carrot sticks, green beans and asparagus. Today, I had the cobb salad. I was pleasantly surprised the salad was fresh, large, and tasty. This was my first time getting a salad at Smashburger. I usually stick with the burger or chicken sandwich. However, this salad was really very good. The service is pleasant, the ingredients are fresh and the food is cooked to order; if you're familiar with either In-N-Out Burger or Five Guys Burgers, the food here is arguably of similar caliber. read more

Smashburger - Burgers Near Me - Phoenix, Arizona

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Very cold/ old food. I placed an order for pick up and the order wasn't ready when I arrived - which is fine. They had 4 orders on the screen and took 35 mins to make 3 burgers, 2 fries and 1 shake. The front lady seemed nice but very stressed out. I'm a regular customer here and this was my WORST experience. To wait 25 mins and get cold/hard food is insane to me. Don't ask me to wait for fresh food when it's going to be old as hell. read more

Terrible customer service, we ordered and waited for 25mins until we finally got up and asked where our order was. The associates were super un-helpful. When asking about our order they said "let me check" and never came back with an update. 10 more minutes go by and when asking again where our order is they blames online and new associates for their mishap. The only new person was the guy taking orders and clearly he did his job, our order was taken. Very low attention to detail and terrible customer service. When our order finally arrived, we ordered a large fry and they put a small size amount in the container. The picture shown is how I got it out of the bag. Never coming back here. read more

Extremely disappointed and humiliated with today's lack of customer service at this location. Came in with my parents today to enjoy a meal after work and not only did the staff not try to accommodate us when there were plenty of tables available more than 6 ft apart, the manager personally came out to tell me and my mom we could not sit outside either while there were two tables within a safe distance apart. We were willing to bear the 90 degree weather. I'm all about protecting and leveling up protocols to ensure client safety. I should know this as I practice this every day. I'm a nurse that works at a very busy OTP clinic in this neighborhood. However, the amount of distance between most tables at this location was exaggerated. This is how you treat your clients yet alone your health care workers. Shame on you Smashburger Metro. read more

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My fiancé and I found this place last month. We love it. As of now whenever we're there it's not busy. A few customers here and there. It's the first Smash Burger I've had. We also tried their meatball sandwich and French dip. Over all 8 out of 10. Great service! read more

I'm just going to leave this here and not say anything else. Good job cook! Officially ruined Smashburger for me. The meat was pink, not rare or any of that! It was pink, tasted disgusting... I have to tear it in half and could not believe what I was eating read more

Smashburger - Cook a little longer yeah? - Burgers Near Me - Phoenix, Arizona

I had high hopes for this place and they were met. Easily one of the best fast food chain to eat at it's a bit on the pricier side but the ingredients are of higher quality as well as the overall experience of the meal. The menu isn't cluttered with choices so it's not hard to decide what you want and it has just enough items that will, after getting one and loving it, wanting to go back and try something new. If you haven't tried this joint you should at some point in the near future. read more

Smashburger - Burgers Near Me - Phoenix, Arizona

Continue to screw up, over an over, dosnt make me wanna come back, I pay for good service.

Was just here and ordered a burger and regular fries, after getting my bag and going through realized they gave me two tots instead of fries when I brought it up the girl reached in and took them out putting them back on the heater for other orders and put smash fries in my bag, THEN I open the burger and that's wrong too. Once I go up the assistant manager Tanis comes and takes my bag brings it in back and just throws sauce on the burger, by the time it was all said and done I had a burger that wasn't mine and cold fries I didn't order. Hands down the worst costumer service I have ever experienced, and the whole time the assistant manger acted like he didn't care at all. 10/10 would NOT recommend read more

We order THREE burger meals, fries and a drink. We all got food poisoning and diarriah. They need a health inspextion to save them at this point. There is a burger kind and in and out 1 minyte ahead dont come here. read more

I know in the past this place has gotten a bad rep for its service but the people that were there today were super nice. Top notch service. The quality of the food has always been good but it definitely tastes better when you can have a good experience with the staff as well. 5 well deserved stars. Tanis and Emily were super nice. I hope they're working when you go in. read more

We're big Smashburger fans. We usually hit the one in Avondale off 99th Ave. Yesterday, though, we needed to visit Metro Center, and I was happy to find a Smashburger close by. Time was a concern for us, so we were happy when we walked in and found no line. We were REALLY happy when our food was out to our table in two minutes--we hadn't even mentioned our need for speed! The food was excellent. I love my custom grilled chicken sandwich, and my husband had a Smashburger. We shared veggie frites--one of my favorite sides anywhere, and healthy, too--and my husband also had a chocolate shake. The server timed that to come out just as my husband finished his burger, so it made for a good dessert. It's great to find that Smashburger is consistently good across its Phoenix locations! read more

Surprisingly good and fresh burgers made to order I was very pleasantly surprised by the overall experience here, will be back. I ordered online, but when I arrived I was asked to wait a few minutes, as I watched my burger being made with some specialty toppings :) I was happy to wait the 10 minutes for a very excellent burger. Maybe I was just lucky with my timing, but so far this has beat every burger I've tasted from quick serve joints. read more

Experienced second epic failure in customer service and extreme rudeness by staff so will not patron Smashburger again in Phoenix since other nearby location is just as bad. Too bad too since burgers are amazing. Order was taken incorrectly even after repeating twice which offer I had on my account that wanted to use. Even after repeating twice it was to expire TODAY and that is reason for specific visit it was not applied. When brought to managers attention he not only refused to refund the $5 he stated there was absolutely NOTHING he could do to rectify the lost offer. Really.... doubt that is what manager is trained to say but I will say Smashburger has slide in customer service and food quality last couple years. So again... other burger choices that will probably show they value a customers patronage and not just make customers angry. read more

It took fifteen additional minutes, after the rest of the food had already come, to get my son's fries. They were part of the kid's meal, which we clearly ordered, but they didn't come out with the rest of the food, and then the guy who TOOK OUR ORDER seemed genuinely confused when I asked where the fries were. Also, if I'm paying a extra dollar for bacon on my burger & they say I'll get three slices of bacon, why would they chop one slice of bacon into three little pieces and tell me they've given me three slices? It's misleading; I wouldn't have paid one dollar for so little of an extra item. They suggested next time I order EXTRA bacon! For another EXTRA dollar! How about no. And how about I don't come back. read more

Smashburger - My order! Plain bacon cheeseburger with smash fries & diet coke. - Burgers Near Me - Phoenix, Arizona

Tasty burgers and offer gluten free buns. Had a great special for $4 Truffle Mushroom burgers. Lose a star for the gluten free buns being $2 extra. Would like to compliment the cashier for her great customer service. Greeted with a hello and a smile. Easy to order. Wanted to use a reward for free tots, but their rewards system was down. Still not an issue the cashier right away "no problem I'll tell the kitchen to just add them". Fast friendly to go and the burgers and tots were still great even with a 15 min drive home. They take great covid protocols with most tables closed to space out people and requiring customers and employees to wear masks. read more

This location disappointed me. I stopped by for a meal and the red haired female employee was immensely rude and unprofessional. I was standing by the cashier for about 8-10 minutes unacknowledged with her back towards the front chatting and laughing with the guy behind the wall on the grill. She was making milkshakes and when she finally acknowledged me, she had an attitude and before I could even say anything told me there was a 25 minute wait. If this was the case she should have acknowledged her customers right away and inform. There were no people ahead of me waiting as the lobby had two other groups who already had their meals. With the attitude response she gave and actions which seemed she did not want to be there I left disappointed. She turned away the couple coming in as I was leaving as well. With that type of attitude she should not be employed in the service industry and find a job elsewhere. I hope management sees my concern and pays attention to the actions of their employees. read more

First time at this location and it wasn't a great experience. I waited 20 minutes for a burger, just the sandwich. And there wasn't many people there. Turns out they mixed up my order. Manager just looked at me knowing that I had been there for a while. I had to walk up and ask the cashier where my burger was. And when finally got my burger half the guacamole was on the wrapper. I can't imagine someone coming during their lunch break and have this happen to them. They wouldn't have time to eat! Last time I go here. read more

Smashburger - Burgers Near Me - Phoenix, Arizona

Smashburger is super tasty! During COVID, when so many people feel like going to the drive thru instead of dining in, its great to have a fast food option that has interesting menu items that turn out to be hella yummy. You can get beef, chicken, turkey or portobello mushroom burgers in many interesting styles. I like a double classic smash burger myself. Its so flavorful, juicy and a bit greasy in a good way. They have tater tots tossed in garlic and rosemary that are addictive, as well as my fave menu item, crispy brussel sprouts that you dip in ranch. All of it excellent. Cherry on top of the sundae? Get a salted caramel shake. You wont regret it! Yay Smashburger! read more

My coworkers have probably dragged me here like a bazillion of times, and every time this place has delivered an awesome experience. The service has always been fast, the staff members has always been funny and friendly!! They once let us use a bunch of coupons which I don't think was allowed, but they wanted our money so they did it. We have good high quality money too, crisped and unfolded. The place has always been super clean, and the restrooms is always kept up. I always order their kids meal because it's the exact amount of food I need without making me fall asleep at work afterwards. Their food is of some quality because it can stay in my body for a while. Usually takes about 3 hours before I do a two. And their fries is a little thin... but tastes amazing! And the cheese burger... much better than McDonald's!! It's toasted to perfection. Overall come here for a kids meal, it's mathematically the right portion of food. read more

Rude employees, slow-as-molasses service, ice cold fries, rude service. Saturday night, Feb 8. After 30 minutes of waiting I asked about my order and was snappishly informed by the counter person that 'they were busy'. When I pointed out that half my order had been sitting under a heat lamp for 25 minutes she practically tossed it at me. Checking my food, I discovered the fries were cold; when I requested hot fries, she grabbed my bag, tossed in some new fries and said "here". Customer lost. read more

I ordered a buffalo blue chicken sandwich for my wife and a classic burger for myself to go. I get home, and the chicken sandwich did not have any buffalo sauce or blue cheese. There were only about 4 people in the restaurant when my order was placed, so it wasn't busy. I called, and nobody picked up the phone and my only option was to leave a voice mail which of course was not returned. Smashburger - I paid for a buffalo blue chicken sandwich and you ripped me off and disappointed my wife... I will be filling out the survey at the bottom of my receipt and hope you'll make it right. Otherwise, you've lost a customer permanently. read more

Smashburger - Does this look like a buffalo blue chicken sandwich to you? - Burgers Near Me - Phoenix, Arizona