The service is good and the food is okay... Sometimes the burgers can be a little dry by other than that it's okay for a fast meal.

This is one of my favorite places to get a hamburger but not location anymore. I ordered Az Arizona and it ended up being cold plus my so called smash fries didn't have the "smash" flavor like it suppose to have. Totally disappointed in this place :-( read more

Just ok burgers! Great pricing for being in LA live! Would suggest for a quick and easy meal, but not for a "big juicy burger" craving. I do enjoy the outdoor seating they have and great customer service! read more

If I were to walk through the gates of heaven, I think this is what it would feel like. I've never been here before and my life has changed drastically. Ethan guided me and helped me build my perfect burger and I feel like I owe him my first born child. Never stop being you, smash burger. I love you and I'm ready to commit read more

So good! First time here and would definitely come again. Shay took my order and was very helpful and happy! 10/10 would recommend

The food at smash burger is delicious! You can create your own burger and make it how you desire. The employees are extremely friendly and curious. The girl Tyler is an extraordinary worker! read more

Good burgers and interesting tasty skinny "smash fries" with rosemary and garlic. I enjoyed the avocado club burger with bacon and ranch on a whole grain bun- one they highly recommended . Definitely much better than your average fast food burger and you can truly customize your burger any which way you want- also a plus. Why Four stars and not Five? Its just good simple food read more

First off I would like to say, I have been a customer to his location since it opened. I have brought members of our youth group and church numerous of times. We have always received exceptional business. This is why I'm giving it two stars. Last night, our group showed up at 9:30pm. We received the dirty looks from all the employees, including the manager Cynthia. As I was giving my order, the lady at the register kept shaking her head with disgust and frustration. When she brought our food out she just kinda tossed in on our table. My brother proceeded to the cooks, and let them know we appreciate them taking care of us tonight. My brother then told Cynthia the same thing but told her, the other lady cannot be doing that to customers. We had a couple more of our group coming but couldn't come in because they locked the doors at 9:47pm. (I thought they closed at 10pm). As we were exiting, we happened to look back to see one of the cooks giving us the middle finger. My sister asked Cynthia to open the front door, to let her know. She wasn't even surprised!! I've had a lot of bad service in the past but this is the worst I've ever had. I would like to add something very positive here. After going directly to Smashburgers website I was immediately contacted by the district manager. He was very apologetic. He need make any excuses and took full accountability, even though it was his fault at all. The two employees that treated us horribly were terminated. I will be going back to all smashburger to show us, they are a great company that's prides in customer service!! Thank you Smashburger for carrying! read more

My husband and I went here for dinner tonight. We both ordered burgers. My husband's burger was ordered with no onion no tomato. We got the burgers home and found that my husband's burger had both onion and tomato on it. We immediately returned to the restaurant to replace the burger. When my husband told the cashier about the mistake, the cashier said "it's not like we did that to spite you sir."The manager came up and had the burger replaced. When we finally got to eat our burgers, they were delicious. Although mine was cold since it sat while we did the return of the other burger. I just hope if you go there you have better customer service than we did. read more

The staff here are very nice. The cashier took his time to answer all my questions since this was my first time here. The food was hot fresh and very tasty. read more

Great food! I've been here a couple of times and i really enjoy the food! The people at the register are nice, its a fair wait for our food but well worth the wait, and has a great concept/design, and the place is really clean. I come here with family and friends and this is my first suggestion when someone asks for a great place to eat. The burgers are amazing and so are the fries. They are both different from many places but some have their similarities. The food is always cooked to perfection and tastes amazing after. I haven't tried much things on the menu but i'm open to new tastes. read more

Ordered 2 big burgers only to get home and see they were half cooked. Nothing against Smashburger as a whole because their burgers are awesome just be sure and check your food prior to leaving or you'll get home and be disappointed like I was. read more

Very good better than five guys burgers. More stuff to. Must nead this in Tucson. My must go.

I have to give them five stars for two reasons - first is the food - the food is great, and their black bean burgers are awesome. The second reason is the staff itself - I was in one day and done an online order but found out later that I screwed up but they not only believed me but gave me my order and more free of charge because they felt they had done something wrong. Few places treat the customers with integrity anymore and for that they get 5 stars and my continued business. read more

Myself and my co-workers placed two online orders for pick-up today. We get back to work after picking the order up and half the order is missing. We go back to let them know and the Manager has an attitude about it. The Male Manager (didn't get his name) shouted at me and my Manager and said it was no ones fault about the mishap. Don't do online orders if you cant make sure that its accurate. The Manager was not apologetic at all. Didn't offer any coupons, a credit or anything. Keep in mind that we had to make two trips to get a correct order. I feel like the customer service is lacking. They in no way insured that I would e a continuous customer and they have lost our business. read more

We picked up dinner from this place and they messed up on the order. My CHICKEN Cobb salad had no chicken and I asked for no cheese and I got cheese... And the kids all beef hot dog was horrible, they slice it in half and all the oil just formed a puddle of oil and my daughter refused to eat it and threw it to the dog. This was my 2nd time visiting the Smash Burger and the last. read more

Was there on opening day for the Grand Opening on Wed. Oct. 1st and it Rocked!!! The line was down the sidewalk and around the corner to get in when I got there just before 11:00 am and it only 27 mins to get in the door 4 mins. to the counter and less than 5 to get my food, everyone customers and staff were happy and everything was going GREAT!!! read more

I like smashburger, but didn't enjoy this location. We were the only people there on a Friday night. The surrounding businesses were poppin with patrons. My milkshake was so gross I didn't drink it (and I love milkshakes). My burger was good, but the fountain drinks werent bearable. I avoid soda, so the options were tea, water and vitamin water. The vitamin water was too sweet, the tea tasted like ...let's try another drink, and the water tasted like tap water, and not in a good way. They messed up one order so we had to wait for the sandwich to be remade. They also forgot the bacon. I did enjoy the burger, but the overall experience wasn't good. read more

Great customer service and General Manager was running circles to keep everyone happy. Great environment and the food was made to order and delicious! read more

Five stars always given when we have no complaints! For our first visit we each had different burgers which were as they claim, tasty & juicy! The sweet potato fries were good and crispy as were the shoestring onions, and we both had their gourmet HD shakes which were delicious. Food presentation is nice and simple. The staff was friendly and the service fast and accurate. The place is new and modern. It's a little pricey ($28 for 2 people) but worth the cost for better quality overall. We hope this Metrocenter location survives a long time. read more

I came in the other day and wasn't sure on what I wanted to eat because I recently stopped eating meat...originally I was thinking the sweet potato fries would be good, but wasn't gonna feel me up. Then all of a sudden I see the Black Bean Burger, and noticed it was vegetarian. The customer service was great the store was Clean and even better the food was great. The Sweet Potato Fries Were Perfect And The Buger was amazing as well. I would recommend this place to everyone. read more

It's the same as the others. Good location by the freeway. Staff was friendly. Good came out fast. Business was clean. Bathrooms were clean. Those sweet potato fries are incredible. read more

My kids spent 4 hours in urgent care on IV's Saturday March 4th. Both had food borne illness from eating burgers at this place. If you ate here Friday and think you got the stomach flu guess again. Usually eat here when visiting Phoenix but no thanks from now on. read more

The food was great as most smash burgers, but the customer service at this specific location was fantastic.

Just ate the avocado burger- hit the spot. Bacon on it was so tasty. And they were so friendly here. Well kept / clean. Shakes are bomb I got the peanut butter and jelly ( not on the menu) so good. read more

Gave Smashbuger a try for the first time and was not disappointed. My husband and I were greeted as soon as we walked in and offered help with the menu if needed. We both ordered the regular smash burger and smash fries. The burgers were very flavorful and juicy. The egg buns soft and fresh. We will be going back for more! read more

One word review: Overhyped. The long version: The place was clean, and the service was fast and friendly, but the food is overpriced mediocritize. Trying to eat a little healthier, I opted for the chicken. The sandwich was ok. Good size, with plenty of topping options, but nothing much above average. The fries were shoestrings. Great if you are courting the under 10 crowd, but odd for a premium burger place. All in all you can get the same, or better quality food at In n Out Burger down the street, for half the price. A chicken/vegeburger option isn't enough to bring me back. read more

Burgers were excellent! I built a burger with lettuce, spinach, tomatoes, avocado, and cheddar cheese on a whole wheat bun. After finishing our burgers and fries, we decided to go back for malted shakes, which were very tasty. The only problem was the music - only short pieces of music played, sometimes only a few seconds, sometime longer, but not once did a song play through completely. It was like being stuck in a car with someone changing the stations every thirty seconds - really annoying! read more

Been to this location a few times. The food is kind of pricey but it's worth it. The Smash Fries are the best and the milkshakes are delicious. read more

I won't be back tots were cold burger tasted weird we both ordered a big mine was huge my brothers was half the size if your at metro center don't go to smash burger this one sucks the cooks don't care the manager was disheveled I think they poisoned me going to E.R. to have stomach pumped read more

Decided to go to Smashburger with my bro. Got two classic smashes, and some great smash fries. Right as we walked in, we were greeted very politely which made for a great experience. Our little casual waiter was a guy named Kevin, which did great and I give him 5 stars. Very nice guy, as well as Shenee!! She was awesome. Food was amazing, everything rocked. Would recommend 100 times over. read more

Went to the grand opening and received a free Burger. It tasted like a hone cooked burger. I thought the grilled chicken had too much pepper though. But the french fries= amazing. Before I got to my seat, the burger was there. Angus beef is delish. I went back a few more times and will continue this week. read more

Service at this smashburger is crazy good! Mike took our order food came out quickly and hot! Mike was also running around bussing tables bringing boxes just a real pleasure thank you Mike read more

This is an outstanding place. The food was ready fast and delicious. The price was good for places in the area. On top of all I loved the costumer service! They checked on each of the tables more than once and handed out coupons to each costumer. This was a truly great experience and I would recommend anyone come here. Thank you for an outstanding time. read more

I tried the online order for the first time today. My daughters kids meal was missing her drink. My classic burger had onion when I ordered it with no onion and the bag even said no onion. I hate onion and these onions were the most potent onions so even taking them off left the smell and mild taste of onion. Lastly all our food was cold! I was craving a burger today and we debated between Smashburger and Five Guys. Safe to say next time there will be no debate, Five Guys from now on. read more

My wife's favorite burgers. We love the Veggie Frites. Fried Pickles are good, too.

Overall the food was good except my burger was very undercooked. So if you decide to stop in for a burger there make sure you tell them to cook it well done or just to the point where the meat is not mushy like mine was. read more

The service provided by Victor (cashier/server) was absolutely GREAT! You can tell that he was well trained and have good customer service by the way he greets customers. SmashBurger should definitely give him a raise for everything he does. I will always go back to this location because of him. read more

The best tasting burger {arizona burger} I've ever had and the place is so clean.

This is my 2nd time here. The food is good but Shay is FABULOUS! !! She is awesome with the customers. I met her for the first time tonight. I hope her boss or the owners realize what a gem she is! GREAT CUSTOMER SERVICE! My 3 year old granddaughter really likes her too! read more