Food is great However this location has a gentleman who works there and is amazing He's there to assist you with anything you need and I'm recovering from a stroke so I need help due to my mobility issues Excuse me for not remembering his name you can't miss him I'm guessing his name is John Stroke effects my memory His name is MARK read more

2/12/2026- We stopped by Portillo's for a quick lunch and ordered the cheeseburger deal along with a chili cheese dog with onions. Both were comforting, classic, and hit the spot. The food was amazing for a fast, casual meal -- exactly what you want when you're craving something hearty and satisfying. The dining room is large and spacious, with plenty of seating. The atmosphere has that fun, nostalgic vibe -- even featuring a jukebox -- which adds a little extra charm to the experience. The employees were very helpful and friendly, making the visit smooth from start to finish. Definitely a solid choice for a quick and satisfying lunch. read more

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Usually I go through the drive-through, but this time we decided to go inside and there was plenty of seating available. The atmosphere has a cool retro diner vibe that feels like stepping back into the 50s. Our food came out within about 10 minutes after ordering, even though they were pretty busy with both the drive-through and indoor customers. I definitely recommend the chicken sandwich and the burgers -- they were absolutely delicious. read more

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Now I know why the Italian Beef Sandwich is a classic favorite at Portillo's! It's sooo good. I love the hoagie bread used. It's tough enough to hold up to the hot, wet beef and marinated peppers, but soft inside. Fresh with a great taste. The beef and peppers are done just right. The beef is tender and the veggies add crunch, acidity and heat. Everyone already knows about the famous cake shakes here. They had a sign up at the drive thru for a seasonal Salted Caramel Cake Shake that sounded really good, but I needed that Chocolate Cake Shake today. I ordered: - Italian Beef Sandwich with 1/2 hot peppers 1/2 sweet peppers - 5/5 - Fries & large Cheese Sauce - 3/5 - Chocolate Cake Sauce - 5/5 Very friendly service at the drive thru with a server standing at the drive thru order menu and speaker, answering questions and taking payment after ordering. Reminds me of the same service you get at Chic-Fil-A and In-N-Out. read more

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Placed a take out order of our favorite of two Chopped Salads & a slice of chocolate cake. The salads usually come with bread, but the bread was hard as a rock! Therefore, we didn't want to take chances on losing teeth! At least the order was ready for pickup. Attention to detail is a PLUS!! read more

Portillo's Surprise - Burgers Near Me - Surprise, Arizona

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The service was fast and the lady who took our order was fun. We talked about how wonderful the chocolate cake is and the things we would do for it. The microphone system needs work but that is at every location I have ever been to. Or food was hot and delicious. I got the chicken sandwich (so good), chocolate cake AND a a chocolate cake shake (the best shake ever, anywhere)! My husband had the Italian sausage. He said it was great. Bit of us also go fries, I got the cheese sauce and I was not disappointed. read more

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I am newer to eating at Portillo's. I have heard of them but I never go here to eat for multiple reasons. Well today was the day that. Hangers that. I orders myself an Italian beef , wet, and an order of chicken tenders as a combo for my daughter . My restaurant experience was good until I went to grab my drink at the self serve machine. The Dr. Pepper was out. There was a young lady who was restocking the area so I informed her. She said ok. After she was done restocking , she left. I thought she went to retrieve the syrup for the drink but she came back with her arms full of lids to stock. There were plenty of lids already but no Dr. Pepper. As I stood around the machine waiting for her to stick lids, I also was waiting for my food and Dr. Pepper. I tried the drink again and it was still out so I noticed it was another machine on the other side so I tried that Dr.Pepper. Nope they were out too. So I told the young lady again , there is no Dr. Pepper. Once again, she left after stocking. About 10 minutes passed and I'm waiting to be made aware of something with the drink but she never came back. My food was at the counter so I asked them if they can please give me some Dr.Pepper because the fountain was out and I informed a young lady and she left and never came back. They were more than happy to help me. After I got my cup back , I went back to the machine area for a lid and a different worker texted the Dr. w in which it worked perfectly. I got my food and left. I said all of that to say this, a response of more than ok would have been nice to tell me what is happening because I am standing there waiting to get my drink . Next time perhaps come back and let me know it's been refilled . Anyway, my sandwich was amazing and I loved it more than I expected. I would have given a 5 star but the whole Dr.Pepper thing ruined it. The place was also decorated very nice and was very clean. I recommend checking it out if you haven't before or definitely go back if you have already. read more

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My family & I went to this location a few different times since it's close to our home about 20mins away. It's located in Prasada shopping center across the street from Whataburger & Costco & many other stores & restaurants. This location is very spacious, staff is friendly & food is made fresh to order. My husband ordered the Italian beef sandwich but have to add peppers which should be already added to an this w/o an additional charge of $2 & can also request for extra dip & or on the side combo w/ fries & drinks for $17. read more

Ordered Italian Big Beef with both hot and sweet peppers. Good bread and the beef was well seasoned and not too salty. Good clean place (it is new) with outdoor seating. read more

Unfortunately the last few times we've attempted it's been a miss. Service is okay but not a standout. The Italian beef soggy and flavorless, Chicago dog, nah and the parking lot chaos. With all the constant construction it's frustrating. Yes that part will lessen, but with more businesses smashed in there the traffic will be even worse Portillo is a hard pass these days. read more

Portillo's Surprise - Yum - Burgers Near Me - Surprise, Arizona

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The crinkle fries were delicious as was the polish sausage. We ordered the chocolate cake shake and it was great too. The spicy chicken sandwich was tasty. The restaurant was clean and the service and staff were friendly and welcoming. Definitely worth checking out! read more

Portillo's Surprise - Fries with cheese - Burgers Near Me - Surprise, Arizona

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My husband and I were looking forward to going to Portillo's so much. We couldn't hear or understand what the girl said when she was taking our order. She kept talking to someone else in the kitchen through the microphone. It was really weird. Anyway, the was dogs were good. Fries were good but the chicken tenders were tiny and basically not worth the $. The place was a complete mess and disgusting. Every single table was dirty, including the seating. There was food all over the floor and the trash cans were overflowing. It seemed quite obvious some sort of manager was not around. I'd love to go back but it was so gross. Please clean it up! read more

We want to Portillo's for lunch. Unfortunately, the cashier that took our order was very rude. The restaurant was clean and the bathrooms were fine. Our food was good. read more

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Visited 6/26/2024 Wow This place is big. Lots of Parking and inside seating. Great friendly staff and decent prices. Nice menu lots of choices. Tasty Fried Fish Sandwich with tasty Tartar Sauce. Great Chicago Dogs. French fries were perfect. Crispy on the outside soft on the inside. The Italian Beef & Sausage Sandwich was Just Ok. Far from the Original Ones I've had n Chicago. Not bad for fast food. A solid 3 1/2 to 4 Stars. read more

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Good. Thought I ordered Jumbo hotdog but it was NOT. I have to learn the menu and better ordering ettiquette. Good, little, skinny hot dog with the works. Did not fill me up! Fry's were also good and waay too many of them for my meal. So, I will try again and plan my order better so I am sure of what I am about to receive. Great service at the drive through at a busy time. My little, teeny order was ready before 6-8 cars ahead of me so a worker went to the head of the line, retrieved my order and brought it to me in my car. I then left the line and drove on home. How nice was that! That alone will get me going back! Thanks. read more

This Portillo's just opened up about 2 months ago. Nice sized restaurant with all the colorful decorations and signage. I am happy that Arizona is getting some Chicago eateries. Our cashier was nice, friendly, and patient! Hot Dog (jumbo): Chicago-style hot dog with everything, which includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers piled onto a perfectly steamed poppy seed bun. This brings me back to when I ate a Chicago hot dog for the first time. So good! Fries: Portillo's famous salty crinkle-cut French fries. Crispy, hot fries. Delicious. Strawberry Lemon Cake Shake: Their strawberry milkshake perfectly blended with a slice of their famous lemon cake. My wife dug into this, and I didn't get to take a pic. read more

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I've only had Portillo's one other time at the Arrowhead location. I got a chili dog and wasn't aware it had a poppy seed bun, I don't care for poppy seeds. I never went back after that but since one has opened here in Surprise I decided to give it another try. During this visit, I asked if all the buns have poppy seeds and sadly they said yes. I guess poppy seed haters can just f*ck off then? Okay. So I got an order of the chili fries and a slice of the chocolate cake you hear so much about. Chili cheese fries were okay, they honestly didn't have much of a taste? It was weird, I should be tasting chili and cheese but it was just so bland! Fries were a bit soggy, they didn't seem to have ever been crisp to try and prevent the soggyness. The cake was the most disappointing part, especially hearing everyone clamor about it. It tasted pretty much like a regular box cake. I won't be back to try anything else. I'd rather get a chili dog/fries from Freddy's or Wienerschnitzel (or anywhere else) but I will say that they were efficient and friendly at this location. read more

Portillo's Surprise - Chocolate Cake Slice - Burgers Near Me - Surprise, Arizona

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This location always has pleasant staff delicious food. The wait time is decent and the food is always hot and fresh. I can appreciate this Portillo's location for not half stepping on greatness! read more

Portillo's is an experience and has a following. This was the first time here. We went through the drive thru the day before the Grand Opening. The traveling trainer was helpful in answering questions asked of the new team member. We ordered the #2 which is 2 Hot Dogs, small fries and a drink. We also ordered a Spicy Chopped Salad. The hot dogs meal came out first. The drink was too full and running over. We asked for napkins to wipe the cup. One team member went back in for the salad. I enjoyed my salad. It's enough for two meals. It's super spicy. The house bread is delicious especially with the soft butter. My husband wasn't impressed with his order. He asked for no ice but there was ice in the drink. Attention to detail is key. Welcome to Surprise! I may try a burger next time. read more

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First day opening, I'll be honest... a little rough! Family loved it!! It was a hit , unfortunately; I have allergies and it's difficult. First two items I asked about were not available; tamales and Barnellis) I ordered fries and a Chicago combo bowl (didn't care for it) and a chopped salad with grilled chicken. I have allergies and it was unexpected to find pasta in the salad... they quickly made a new one again with grilled chicken. Customer service was on it and amazing! Very friendly and helpful staff; even coming to the table to make store we are good! Love the Surprise decor; including the family gas station in 1936! That was an unexpected surprise! read more

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Portillo's a mile from my house? Yes sir! Score! Super happy this opened here. Every once in awhile I get a Portillo's hankering. I don't mind driving to the other locations, but this is literally a mile or so from my house! I drove through, and got 2 dogs with everything except pickle, and a large cheese fries (my usual order). Staff was friendly, food was great, service was fast. Can't beat it. Always, and I mean ALWAYS fill out the receipt survey. You get a free large fries on your next visit. So with the coupon, you can get 2 loaded Chicago dogs and a large cheese fry for about $10.00. Can't beat that! I will be back often! Portillo's is so delicious! read more

Portillo's Surprise - Chicago Dog with everything except pickle. - Burgers Near Me - Surprise, Arizona

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Portillo's is fantastic! I've tried so many things on the menu at this point and nothing disappoints. My favorite is the Maxwell St. Polish Dog, which has caramelized onions on it that are just delicious. Service here is pretty solid, and the place is massive! Very easy to find a seat when dining in and not have to be packed in with others. The walls have tons of cool old posters and memorabilia, which are super fun to look at. read more

Service always great whether inside or at the drive-thru. My husband's go-to here is the dog! My mom, our girls, and I the beef all by it's lonesome in a tray. Then we take it home and add sautéed peppers and onions. All the colors! read more

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Friendly staff when I go in, and I like the vibes. Well designed brick & mortar. With good helpful people. The beef bowl and B&C croissant were super good. The chili cheese fries are what you'd expect. Gravy is FIRE, it's more like jus. I got from UE and threw my bowl in a cast iron for a few to heat. Delicious. read more

Portillo's Surprise - Beef bowl, Beef & Cheddar croissant, chili cheese fries - Burgers Near Me - Surprise, Arizona

I love the portillos chocolate cake as well as their famous chocolate cake shake!!! Since I moved here I've been getting birthday cake here read more

Portillo's Surprise - Burgers Near Me - Surprise, Arizona

Worst customer service I've experienced in a long time, I don't usually leave reviews, but this was unacceptable. I found a hair in my food from Portillo's, which is already disgusting enough. I called the location to let them know, hoping they'd at least apologize or offer a solution -- but the manager was incredibly rude over the phone. No apology, no concern, no offer to make it right. Just a dismissive attitude like it was my problem. Totally unprofessional and honestly unsanitary. I won't be coming back, and I'd think twice if you care at all about food safety or customer service. read more

I've ordered from here a few times, and each time is awesome. The food is always delicious, hot and good to the last bite! The service has never been an issue for me either. Parking, for now, is pretty spacious. read more

Four of us went there because I'm from Chicago and I have an out of town friend that used to live in Chicago and does not have a Portillos in Virginia. We ordered a wide variety of foods, including french fries and onion rings. The order was so messed up we ended up going back to the counter three times to get it fixed. The excuse was that they had a new staff person on the line who was learning. OK. They gave us a piece of chocolate cake for our trouble. The food was, well, Portillos. Delicious and consistent. The restaurant was clean and inviting. I could barely finish my italian beef so I took my Chicago dog home for later. When I unwrapped it, it was a Maxwell street polish. That would have made for a fourth trip had I known, but the polish was good. Everything you would expect from a Chicago Portillos, but the service is lacking, at least on this visit. I'll update the review if/when I go back. read more

It was just okay. The chicken tender breading reminded me a bit of KFC, which I want a huge fan of. They weren't very crispy but were still juicy, which was good. The fish sandwich was very disappointing. It turned to a soggy mess in a couple of minutes as did the lettuce because of an overload of tartar sauce. The fish was also smaller than the bun. This felt like a slightly elevated Filet-O-Fish. The chocolate eclair cake and chocolate cake were both very good. The chocolate cake was very sweet and the eclair cake had a pretty nice balance. I wish they had more than one cashier as the line was close to the door for a good 45min. Otherwise, great service. I would go back to try a some of the other items. Great atmosphere for family! read more

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My very first visit. Drive thru Service was great! I was early for my pick up but I wasn't treated poorly. The gentleman at the window was right on it with my order! Very nice guy! Even offered ice water as I waited. Great hot food and superb service! read more

Overall was a great evening at Portillos! We had a larger group and everyone's food came out right and delish. I do wish my chili dog had more chili on it but it was still so tasty and full of flavor. Aside from the one off shea blvd, this is the best one we've been to read more

This Portillo's is a welcome addition to Surprise. The staff is great and the food is consistent. One complaint that I have that is not exclusive to this portillos is that their hot dog buns are soggy. I love the chocolate cake. read more

Portillo's Surprise - Burgers Near Me - Surprise, Arizona

Had their Chicken Pecan salad with bacon, and shared some onion rings with my companion; had a bite of her hamburger. The salad was well-prepared, but it just wasn't my cup of tea. YMMV. The onion rings were good, and we asked for them to be extra crisp. Yum!. The hamburger's bun was what made it better than most burgers, making it a candidate selection for the future. Service was a bit slow, for reasons unknown. Prices? What isn't expensive these days after the last four years of runaway inflation...? Those preparing our order were nice enough young kids who hustled and pleasant. We'll probably be back read more

Food was good as usual. Wait times here in Arizona are way too long. They need to take a lesson or two from the Merriville location in Indiana read more

The food was very good and different type of burger. Service was always good never had to wait. The restaurant was clean and well maintained. read more

My husband and I had some time together during the week and we went for a lunch date to Portillo's. I got a Italian beef with cheese and sweet peppers and we both shared a large fry. My sandwich was dipped and my husband's was extra gravy I didn't finish my sub as I was full, but I knew I could successfully reheat my Italian beef and fries and I also got the strawberry shortcake and all items were very good per usual anytime we go to Portillo's. read more

The Italian beef sandwich is delicious Huge serving of tender tasty beef. DO NOT get it delivered though! I ordered it "dry" with the gravy on the side but it still ruined most of the nice roll. it was mushy and falling apart. The croissant sandwich was the same. I would recommend eating there or picking it up yourself and eating soon! read more

I usually love the sandwiches at this franchise. I visited this location because I was in the area. My grilled chicken sandwich had totally burnt bread and one corner of the chicken was burned also. I used the drive through so I didn't see it until I got home. My dinner was ruined by this inedible bread. My husband also had a subpar breaded chicken sandwich. Very disappointing. read more

I'm a Portillo's diner going back 30+ years. Unfortunately, this location is run like a McDonald's. Burgers come out cold, one loaded Chicago Dog tasted like they forgot the celery salt and the other one like the lid on the shaker fell off, pickles tasted like they were 2 years old. Come on, it's not supposed to taste like this. Get it together before you lose more customers. read more

First time trying a Portillo's in AZ. Was hoping that the food would taste better than other "non Illinois" locations I've been to and it delivered! The drive thru line moved efficiently. And Sara was so friendly bringing out the food! The bacon cheeseburger was very good and the fries were perfect! read more