Affordable Roofing and Solar
How should I start? Well, Affordable Roofing has redefined my view on contractors. Now I believe that outstanding contractor with reasonable price does exist!
I seldom write long reviews, but I have to because they deserve a detailed review.
First off, my problem -
I extended my current home in 1998 and believe it or not, the extension's roof was leaking in multiple places this spring.
Since I haven't change my home's roof when it was purchased in 1996, we (my husband and I) figured it is time to get a new roof.
In the past, I've had terrible experience with contractors, so I was not sure what to expect.
But was I in for a surprise?! I am so satisfied with Affordable Roofing that I can't wait to write this review!
Here's my roofing experience with them:
1. My first call
I called Affordable Roofing (I'll use AR for short) to ask for information about roofing and to schedule an appointment.
I talked to Pam, who is the owner. She patiently listened to my problem, answered all my questions in detailed, and scheduled an appointment to take the roof's measurement.
One impressive thing that I noticed -- she provided details of the appointment. She included the staff's name (Charles) who would be coming over and explained clearly what the appointment would involve. She even covered the printed information Charles would be bringing over.
2. Roof Measurement Appt
Charlie showed up punctually and dressed with an AR polo. He was very friendly yet professional.He checked the attic for our insulation request and gave us a folder of roofing information from AR.
He efficiently took the measurement of the roof and gutters, and took pictures. My husband and I had a lot of questions, Charlie answered all of them in detail. The appointment took almost an hour because 45 minutes were used to address our questions. :)
3. Choosing the Materials
Because roofing material's costs vary, it was recommended to select type of materials before AR could provide the estimate.
So my husband and I made an appointment with Pam to go over the materials. At the appointment, I was positively surprised that Pam went over the full roofing process.
She clearly went over the process step by step, detailing what to expect about each installation step and estimated days to complete (3 days for my home according to her estimate). She showed me samples of each upgrade options and explained the pros and cons of each, but no sales pitch.
Pam suggested to use shingles instead of tiles because my roof was not really visible from the street, therefore, no need to spend extra to deck it up.
She also showed me her recommended color of shingles for my home based on the picture Charles took before.
After most details were covered, we started chit chatting and we end up talking for quite a while.
A few days later, my husband and I selected a few materials and requested Pam for the quotes on each selection. She gladly and promptly did so. Their prices were good. Another thing I noticed is that the permit fee would be covered by owner because unlike a lot of other roofing contractors, AR does not charge a flat fee for permit to make money.
4. Signing the contract
We selected the 50 year shingles with golden warranty from GAF. I called Pam, and she emailed me the contract. Unfortunately, my work email filtered it out. Luckily Pam call me the next day to confirm my receipt and in case I had any question.
In any case, she resend it, and I received it through another email account. I went through the contract and it was clear without mistakes. I signed and faxed it back. After their receipt of the fax, Rachel at AR called and I gave them the deposit.
5. Installation
First day
Their workers showed up on time, at 7 or 7:30 am, just as Pam promised. They were courteous and did not disturb us. Okay, hammering and walking on the roof was heard, but they did not bother us. Permit was obtained from city and posted at our home.
They spent the first day ripping off my old roof and checking for dry rot.
By late afternoon, AR office called me (I was at work) and told me that more dry rot was found than they expected. They were going to show us where the rot wood were and how they looked.
When I came home, the workers had cleaned up completely! No garbage on my driveway! YES! read more