Rick and his team did my roof in South San Jose, and I was very pleased with both their workmanship and customer service. Rick consistently went above and beyond to ensure the job was done right and always took the time to listen to my feedback. I highly recommend them for any roofing project. They were flexible with the timeline and paid close attention to small details, including replacing insulation, repairing and repainting stucco, and handling the roof inspection and permitting with the City of San Jose. Don't hesitate to reach out to Rick and discuss your roofing needs. One thing to keep in mind is that they are in high demand, and it can take a couple of months to get on their schedule--so it's best to start the process early. I would definitely use them again for any future roofing projects. read more

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MCR did fabulous work on my roof. Hank the project manager did an amazing job, coming every day, was very detailed oriented, and making sure that everything is progressing per plan. MCR were very meticulous and perfectionists ("fineschmakers"). Hank was always pointing me to little things that needs to be taken care of and which they fixed. Examples include fixing some mortar cracks in the chimneys, replacing some roof boards, and dealing with the bay windows decorative roofing that required complex custom work in order to make them look nice. I strongly recommend MCR based on my experience. read more

We recently hired Mastercraft Roofing for a full reroof using CertainTeed Presidential shingles, and we couldn't be happier with the results. Throughout the entire process, communication was good. Lorenzo truly went above and beyond for us. He was always available to answer questions and address any concerns. He also handled all of our feedback regarding the county inspection flawlessly. Mastercraft took care of installing the soffit eaves and helped us properly address our attic circulation and ventilation. Lorenzo was very skilled, patient and provided practical solutions to straighten out roofline If you want a roofing company that is highly skilled, responsive, and stands by their work even after the job is done, I highly recommend Mastercraft and Lorenzo!! read more

Master Craft Roofing - Roofing Near Me - San Jose, California

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I hate writing negative reviews unless it's justified. I specifically stayed home for a 10:00 AM appointment today. The estimator (Victor) never showed up and didn't call or text to let me know he would be late or unable to make it. When I called the Master Craft office, I was given the usual explanation: "Sorry, he had some other emergency." If that was truly the case, the professional thing to do would have been to notify a potential customer rather than leave them waiting. A few minutes later, the same person from the office called and asked whether I had seen a group text with Victor and whether I had been able to get ahold of him. There was no such group text--at least I wasn't included in it. Master Craft may very well do excellent roofing work, but I'll never know. Perhaps it's my loss, but reliability and communication matter, especially during the sales process. If this is how they treat a prospective customer, I have no confidence in how they would handle an actual project. read more

Rick and his team were professional and unbelievably easy to work with. Every step went as planned and I appreciated the communication and speed at which they worked. The team arrived at around 7:30/7:45 every day and were working at 8 on the dot. They also cleaned the site at 4:30 every day and left zero mess each day they were on site. Rick was also really good at showing us how the work was progressing and gave us recommendations on how to insulate and addition that wasn't properly insulated by the previous owners. We've had multiple projects on our house and this was BY FAR the most professional. I cannot recommend them enough. read more

Great experience working with the crew and Guillermo is fantastic throughout the process. Our roof had a leak and I started to work with Master Craft ( Guillermo ) at Oct, before the rainy season. However due to busy scheduling, they couldn't get to my house early enough so my roof is leaking during the storm. I texted Guillermo at 12/24 (!) asking him for help, but expecting we gonna have miserable holiday since at that time, I was not in the contract with them, haven't paid anything at all. But they still come out and helped me patched the roof on 12/30 ( !!! ) so our house is able to survive throughout the winter. They finally started to work on my roof end of Jan, and the process is very good. I am mostly impressed on how transparent they are, Guillermo uses his drone to capture photos every day, send me text, update me on the progress and just easy to work with. Highly highly recommend, and their price is also very good. read more

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I'v used this company before (under a different name), and reached out to Rick on another project I needed help with. The scope of work involved repair of the patio overhang as it was rotten, fascia repair/replacement, and even a special custom metal cap on one of the beams. Note: That the special metal cap was not part of the original bid and they repaired this with no additional charge! This is the best roofing company I have ever worked with. The entire crew was respectful and they don't try to charge you for every little thing. Even when things come up, they try their best to minimize cost while at the same time maintaining very high quality work! The new patio awning looks great and now that the house has been freshly painted, everything looks perfect. A special shout out to Rick for always keeping me updated and for the rest of his A Team Crew. In the past, I have compared bids between them and other companies. They are somewhere in the middle as far as costs and well worth it. If you are looking for a high quality roofing company, I would highly recommend Master Craft Roofing read more

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Rick was on time (actually early) to our appointment for the free consultation. He was able to take a look at my entire roof using his drone which meant speed and no damage to my roof. He was super professional and educated me on my own roof as well as what the tile market looks like today with all the latest technology. Super great experience and would use his company again! read more

Master Craft did a great job replacing my roof. The project manager Guillermo was super helpful and communicated very well. I was very happy with the quality of the work done. The pricing was competitive with other quotes I received but I appreciated the additional level of detail I got in the Master Craft quote versus those from other companies. read more

Reasonable pricing, excellent conmunication, workers were punctual and reasonably clean with the job. Quote and process were well explained, would definitely recommend read more

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Being an engineer myself I am extremely picky when it comes to working with contractors, I am glad Guillermo Romero at Master Craft Roofing has been extremely pleasant to work with. They did a perfect job, old and new roof photos attached, and their quote is extremely reasonable. Highly recommend!!! read more

Master Craft Roofing - Old roof - Roofing Near Me - San Jose, California

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Master Craft got my roof done in less than a week! My project was complicated because it is integrated with a patio cover installation. Rick coordinated with the other contractor, communicating at every step. We also had an unseasonal deluge the day after roof tear off. Master Craft had the entire roof sealed before the storm hit. In addition to planner/scheduler, Alex, we had three more people making sure that things went smoothly, that our property was respected, and that our expectations were met. Thank you Rick, Christian, Parker and Alex for making it all seamless. read more

Master Craft Roofing did a great job on my house. Guillermo the project manager was beyond helpful. I couldn't be on site because I work during the day, so he just kept sending pictures of the progress along the way. He also answered all questions I had from the beginning, during, and after the job was finished. They even replaced some rotted over-hangs and some water damaged sheets of wood. I'm very satisfied with the job Master Craft Roofing did at my house. read more

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We worked with Rick, who was very easy to work with and provided excellent customer service. He was always responsive and super helpful. The whole team did a wonderful job and were hardworking and thorough during the whole process. I appreciated how smoothly everything went and definitely recommend Master Craft Roofing. read more

The Master Craft Roofing team, and Hank Murdock in particular, did a fantastic job reroofing our house. They were highly responsive, paid close attention to detail, and made the whole process quick and efficient. They also did great work with the gutter replacement as well as the gutter screens and installation of two new Sun Tunnels. Their pricing was excellent and overall value was top notch. I highly recommend Master Craft roofing, for these reasons and their superior workmanship warranty. read more

Master Craft Roofing - Roof BEFORE Master Craft replacement. - Roofing Near Me - San Jose, California

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Simply the best! I recently changed the roof, and before I hired them, I throughly read all the reviews. Once I sent request, many other companies also responded and gave me estimates, tried to sell many other things, and they would drop down the price to match after I decided. If you need to hire someone for roofing, Master Craft has the best price and workmanship. Always on time, letting you know the progress each day, and such meticulous, hard working crews. I can give them infinite stars. A million thanks to everyone in the company. read more

I'm very glad I chose to hire Master Craft Roofing to re-roof my home in San Jose. I actually chose them over a slightly lower quote because of how knowledgeable, straightforward, and kind Guillermo was when he came out to give me a quote. He not only told me about what Master Craft would do but also what to look out for on other quotes. This knowledge helped me tremendously and lead me to choose Master Craft. Throughout the process Guillermo was very communicative, and patient when I had questions. His crew, which included Salvador and Victor, was absolutely wonderful. They were courteous and hard working. The crew cleaned up outside after each workday, and they went through with a high power magnet at the end of the project to pick up fallen nails. I recommend covering any items you have in your attic or garage (if the ceiling is unfinished) with sheets or plastic sheeting because there will be little bits that fall during the project. But overall there was very little clean-up or prep I had to do thanks to the crew. I'm really pleased with how my new roof looks. I'm very glad I went with Master Craft and have nothing but wonderful things to say about Guillermo. read more

I had a small roof leak and wanted a second opinion when I reached out to master craft roofing recommended by a friend of mine and lorenzo came to inspect and check where it was coming from. Found a small hole and patched it up and was thorough. Great customer service. Easy to talk to. Showed me all the pics and pic of the hole and Pic of it fixed afterwards. Very honest and I would recommend this company anytime. read more

I can't say enough good things about my experience with Master Craft Roofing, especially working with Rick Hastie. As I was the one running point on communication for my parents' roofing project, I had a lot of questions and concerns, but Rick made the entire process so easy and stress free. He took the time to explain every detail, from the different roofing options to the timeline and cost breakdown. Master Craft was always available to answer my emails and calls, and I felt like they genuinely cared about making sure we had a positive experience. The crew was prompt, professional, and did an amazing job on the roof. It looks fantastic, and my parents couldn't be happier with the end result. If you're looking for a trustworthy, reliable roofing company, I highly recommend Master Craft Roofing--and if you can work with Rick, you're in great hands! Thanks again, Rick and the whole team! read more

Master Craft Roofing - Roofing Near Me - San Jose, California

Master Craft was referred from a friend and so we called them to give an estimate for replacing our roof. Guillermo came out and did a thorough inspection of the roof and said the roof probably still had a few years left, but I was installing solar so decided to replace anyways. Guillermo spent time with us explaining the roofing system/technology and also explained that the roof ridge that is currently on the roof was not done correctly and because of that it was not venting the attic properly causing higher heating/cooling costs. They pulled the permits, came out and finished the work with really good workmanship. The roof looks fantastic and we immediately noticed a difference in the temperature inside the house. MCR is high quality and have fair price, and great customer service. I highly recommend them. read more

We needed to get our 20 year old roof replaced and didn't know where to start. After meeting with various companies and getting wildly different quotes, it was clear what we should expect. The cheapest were dubious with low-ball estimates and I could envision the change orders stacking up and driving up the cost. Some were plainly unscrupulous and wanted to bypass ordinances or claim insurance quote damage. The most expensive clearly saw the overpriced Bay Area home with a glint in their dollar-sign eyes and salivating tongues. Enter Master Craft Roofing and our representative Guillermo who provided honest feedback about the state of our roof, a clear estimate down to the cost of nails, a curated menu of options that were never overwhelming, and a desire to get in, get done and be happy. It was in the middle of the pack for the estimates and we added a few options that drove up the cost modestly. Zero pressure from Guillermo and quick follow-up to our hundreds of questions left us feeling secure in our decision. The hardest decision we had to make was the color of the tiles, and our rep was incredibly patient throughout. The work itself went ***EXACTLY*** as described and on-time. There were no delays, thankfully no surprises from our old roof, and no material shortages or supply chain issues. The eorkers were professional, respectful of our home, cleaned up every scrap of trash, caused no damage and did a great job, layer by layer. If you've never had roof work done, be prepared for loud, house shaking work - none of this was a surprise as Guillermo described what we should expect should we be home. Our cats were scared but the work was done at lightning speed and the effects were minimal. As a novice home owner, this was probably the biggest project to date and the easiest one. I felt confident every step of the way and our new roof, updated to the current standards, looks fantastic. I'm also happy to know that I won't have to do this again for a long, long time but when I do, I will be calling Master Craft Roofing again. read more

We recently had our roof replaced from Master Craft Roofing and it was a really great experience from beginning to end. We worked with Guillermo who did an excellent job of explaining all the options to us, and finding us discounts for the sun tunnels we got installed. Initially, we wanted skylights, but there was not enough space for that so they suggested sun tunnels which turned out to be far more economical and effective. I would highly recommend this company for the quality and service that they provide, and many thanks to Guillermo and team for doing an exception work for us. read more

I came across a lot of great roofing companies while getting estimates. MCR wasn't the cheapest option, nor were they the most expensive. However, after renovating my house for the last few years, the lesson I've learned is you really do get what you pay for for these kinds of projects. My struggle to decide which roofing quote to go with was ultimately decided based on the people and who I felt I could trust more. MCR and Rick squeezed me in on short notice last winter to ensure my EOL roof was replaced before the rainy season really hit. The team was professional in every way, diligent, on time, and friendly. Everything went seamlessly; they took off solar panels (and put them back on), replaced the roof, and cleaned up afterwards. Rick was what sold it for me. There were no upsells, just listening and ensuring our needs were met. He was transparent, eased all my concerns, and responded promptly throughout the process, while demonstrating knowledge, patience, and sincerity. It's only been half a year with our new roof, and I hope I don't need MCR for another 40 years. But if I ever need anything with my roof, I know I can count on MCR. read more

We initially had our gutters replaced by MCR. Guillermo was our contact person, he was awesome! We had a couple leaks after the gutter replacements which they came and took care of ASAP. Again, Guillermo was our guy! We decided to replace the whole roof after that and everything went smoothly and on time. Guillermo came after each stage, went over the progress and let us know what was happening next. I totally recommend MCR! Thank you Guillermo for your expertise, professionalism and flexibility. It was a pleasure to work with you! read more

They did roof replacement for our community a year ago. Competitive and fair price, professional work and on time. Later we had emergency leak issue caused by clogged drain (not their problem, not cleaned properly by other vendor) and they come super fast to help fix it. Definitely recommended. read more

Absolutely fabulous. Guillermo was friendly, knowledgeable and super communicative. Quality was awesome. 20 year old roof with solar and photovoltaic. Removal and installation - Master Craft handled everything and stood by all work. No finger pointing if anything came up (nothing came up). All quotes are not created equal. Make sure you compare the quality and care with venting and flashing. There was a clear difference with our quotes. We are completely happy with our choice. read more

We had to replace our roof due to a rodent issue. After speaking to five different companies, I decided to go with Master Craft Roofing (MCR). Joe did a thorough walk through of the property and is very knowledgeable about construction. MCR started the project on time and offered exceptional customer service throughout the project. Billy and Felipe make a great team and were on-site daily to help answer questions. They also are prompt to answer phone calls and were a pleasure to work with. The only issue that came up was the integration between the TPO and shingles. It was a little challenging since the roof has many crickets and valleys. But, in the end, Lorenzo and team were able to find a solution! Thank you all for your hard work and efforts, much appreciated. I am happy to refer MCR to my family and friends. Thank you! read more

I had a fantastic experience with Master Craft Roofing! Big thanks to Rick for his excellent communication, great insight, generosity, and super friendly manner. Before even coming out, he took the time to look at the pictures I sent, looked up the property, and even checked how the problem area was exposed to the sun. He also pulled up the roof permit and went through all the info he could find -- really impressive attention to detail. When he arrived, he did a thorough inspection and shared thoughtful, technical insights on what could be causing the issue. He suggested practical fixes that would save me money, not make the company more. I was genuinely impressed by his generosity with his time and expertise -- and by how knowledgeable and meticulous he is. He truly goes above and beyond! read more

We had a wonderful experience with Master Craft Roofing. Guillermo was professional, courteous, responsive and knowledgeable. He used a drone to survey the entire roof, and he did a thorough walk through of the property and showed us the pictures immediately. He gave us a very well written quote and scope of work in a day. Pricing was reasonable. After the contract was signed, he consistently kept me informed with project updates, daily expectations, and timelines, ensuring everything stayed on track. Had a roof leak, so he put on a temporary fix until the actual installation date. MCR crew installed new OSB solid sheathing, GAF shingles, gutters, gutter guards and downspouts. Guillermo came to check on the job everyday giving us updates and photos he took with his drone. He and the crew did very thoughtful work, for instance removing an old unused chimney. This is professionalism. MCR crew was hardworking, worked quickly and efficiently, and cleaned up every day, and again once the job was completed. The work was completed on schedule, and their attention to detail made my roof look amazing. The entire process was smooth and quick, and I would highly recommend this company. read more

Really great experience with Rick from Master Craft, he was very knowledgeable and crafted a solid proposal for my roofing project.

My goal: repair/replace leak skylights. Their estimator failed to show the first time because they "double booked" me. Used a drone to evaluate the skylights, and assured me that the leak was most certainly caused by insufficient side channel (it wasn't) and was very easy to fix (it wasn't). I never received an estimate, even after I requesting it twice. read more

We had our roof and sun deck completely replaced by Mastercraft Roofing. They did a great job. Cris came out, did an inspection with his drone, and gave us a great explanation of what needed to be done and the options for roofing material. The Deck was something we were thinking about replacing, and Mastercraft gave us a great price together with the roof. We were so happy with the professionalism and work that we had them replace the gutters, too. We got the covered gutters so I wouldn't have to keep cleaning them. We are going to use and recommend Mastercraft roofing. read more

We had a really great experience with Master Craft Roofing, having our aging roof replaced so we could install solar panels. The owner Joe was very responsive and gave us a very fair and reasonable quote early on in the process. And then we worked with Austin for the remainder of the project and he was really great to work with. Austin was very responsive and took time to explain the process and the different options. He also helped to coordinate the roofing with our solar company. They were able to push to meet our deadlines as we needed the solar panels installed by the end of the year. We highly recommend MasterCraft Roofing for any of your roofing needs! read more

I've been looking for a quality roofing company for a couple of months. I chose Master Craft Roofing. They have great crews that are very organized and knowledgeable. The GAF materials used are superior products and look great! The pricing is very competitive for "High Quality" re-roofing. I highly recommend Master Craft Roofing. Guillermo is Master Craft Roofing's representative and was outstanding! read more

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As part of replacing our roof solar system we were looking for a roofing company to do whatever work was necessary to make sure that the roof is in good shape for the next 30 years. In addition to the roofing company recommended by our solar installer we also contacted Master Craft Roofing and two others. Rick responded immediately, came by to look at the roof, gave us his recommendations, discussed our concerns, answered all our questions and sent us a quote. Based on this experience and many positive reviews we chose them for our project. Master Craft Roofing had to coordinate with our solar installer to schedule the different project phases from removing the old solar modules to the tile roof lift and re-lay with replacement of the underlayment and finally installation of the new modules. We were a bit worried to have contracted with two different companies for different phases of the project. But that worry was unfounded. They worked great together and there was no finger pointing or issues of any kind. We are very pleased with the outcome. Our roof looks like new after they power washed the tiles. The new underlayment keeps the attic and the house cooler during hot days, and we are confident that we won't have leaks for a very long time. But in case there are, we know that we can count on Master Craft Roofing to take care of it. Working with Rick was a pleasure. He kept us informed at all times, quickly answered any questions that came up, and was flexible to make changes on the fly like replacing the existing attic vent with a new unit. He made sure that the end product was meeting and even exceeding our expectations, even if that meant some extra work on their part. The entire crew was very impressive. They showed up on time, worked diligently, were friendly and respectful, and cleaned up before leaving. We couldn't have asked for more. I feel that the price Master Craft Roofing charges for their work is very fair. They were neither the cheapest nor the most expensive among the quotes we received. They are providing high quality work at a reasonable price. And they are great to work with during planning and implementation of a project. Highly recommended. read more

I'd highly recommend Mastercraft. They did a full roof, skylight, and gutter install for and it turned out great. I was happy each step of the way - I really felt they cared about quality and working to keep me happy. If I flagged an issue - they took care of it. Joe is the founder who is super personable, and everyone who worked at the company seemed happy to be there, and customer focused. For example, they caught an issue with the gutter they installed on the front of my house that I hadn't noticed, and they replaced it in full on their own initiative. I super appreciated that they just handled it rather than waiting to see if I noticed it or not. Pricing was very reasonable and I compared bids from 4-5 other companies. They also did a good job recommending and coordinating with a solar company to get panels installed in parallel with the roof so the shingles weren't compromised. Joe - hopefully we can stay buddies even with the job being over! read more

Our house in Sunnyvale needs a new roof. A friend of mine referred Cris at Master Craft roofing and another roofing company to me. I called Cris and made an appointment with him. On the appointment day I met Lorenzo instead, at first I was a little worried but Lorenzo quickly put my worries away. He is very kind, soft spoken, after taking a look at the old roof, he suggested us to use different material from the exisitng roof since the slope of the roof is very low. There are also lots of the trees in the backyard so he suggested us not to have gutters which indeed caused lots of issues before. After I got home, I did more research online and found Lorenzo's advices very sound. We also have very tight schedule to fix in the tenant's need. Lorenzo coordinated everything with his company and promptly agreed to start the job within one week. The quote is very reasonable, so I decided not to contact my friend's 2nd referral and signed the contract with Lorenzo right away. While the roof was being replaced, I was away for one week. Lorezno managed everything very professionally and kept me informed of the progress regularly. It's really nice that I did not have to babysit the job. Lorenzo and his crew did an amazing job and our new roof was beautifully done. A few weeks after the city inspection was done and the final payment was made, we finally had our first rain. There was a small concern of the water coming down at the wrong spot of the house, I messaged Lorenzo about this, he came over right away to inspect. Next day he has his crew come over and installed gutter in this small secton to redirect water away. I am really impressed with how responsive he is especailly after the payment is already made. There were a few other things (not related to roof) that I needed advice, I asked Lorenzo and he kindly helped me out as well. read more

I had an outstanding and excellent experience with my Re-Roofing project from the top-notch quality company, the Master Craft Roofing!! From the start, when Rick H (Sales Manager) showed up early in the morning on the scheduled appointment time as part of the old and beaten up Roof assessment, and from the time, he took out the Drone and tossed up in the air to take the high quality 4K pictures and video of the bald shingles, I was sold out right there itself -- there you go, a Perfect usage of technology in the Silicon Valley! What else!! This FIRST IMPRESSION typically goes a long way in creating a positive and pounding effect on the customer mindset especially when you do not have to climb up on the roof (avoid risk and completely safe) and let the BIRD (drone) capture and scan every inch of the roof, Eagle's eye vie. Wow , very impressive!! Next, Rick explained that the new roof will be installed in layers starting from underlayment to absolute asphalt composite singles (GAF Timberline HDZ (RS) Golden Pledge System which comes with a LIFETIME Warranty of 50 years non-prorated on material and 25 years workmanship warranty backed by GAF !! Well, re roofing contract paperwork was signed through DocuSign. Moving on, I was put on the waiting list for their typical wait time of 3-4-5 weeks, which is not bad considering the MCR are very popular. I also had an existing solar PV panels, which required to be uninstalled and reinstalled as well. I connected MCR to my solar contractor company, the original installer of Solar PV and Solar Pool Thermal. At this point in time, Alex C (Operations Director) coordinated excellently the entire roofing operations execution with his additional team members, Lorenzo and Christian, and the entire roofing crew. In the same week, I got the Call from Alex, apparently there's a last-minute cancelation on the other customer, and a new slot opens up for my roofing installation. I was like, WOW, the party begins now! Solar panels were uninstalled and the MCR crew jumped on the roof top and started the roof tear down process. The solar crew came back the next day to install the new roof mounts and flashing standoff. MCR crew continued with the deployment of new shingles and from start to finish the new roof installation was completed just within 3 days -- damn it, that's less than 72 hours, too good to be true, especially coordinating professionally with the solar company team including the deployment of the brand gutters and downspouts. Communication was the key from MCR to all the parties as part of stepping stone towards the project flawless success !! Roofing permit was finaled on the day of inspection with an exception of minor corrections by SJC city inspector to get the old cut combustible exhaust b-vent replaced with the new pipe and solar permit needs to be pulled in as part of the PV system uninstallation and reinstallation even though there was no change in the solar panels footprint and production electrical configuration. Alex did an excellent job of the roofing finale with the city inspection. The roofing permit passed the following week after the required corrections were in place as requested by the City. In a nutshell, I can not say much enough now and strongly recommends the Master Craft Roofing for the Awesome, Clean and brand new Roof they gave members and would not hesitate to continue to to refer to my network of friends, families and local community. Master Craft Roofers are the REAL and Super Rockstar's ! read more

I worked with Joe a few years back when he put a new roof on our newly purchased home. I was in fact referred to him by one of our friends. Over the years I have kept in touch with Joe when issues have risen with our house (not with his work) and he has always been there to help out. He is a wonderful person and I would happily do business with him again. I have recommended him to friends and contractors that have worked on our house. read more

I had a great experience working with these folks, my point of contact was Hank and boy not only he's great to work with but he also owns the process from end to end, so even with mistakes you have 1 point of contact that will make things right. The quality of work is stellar, right after the roof installation, we had torrents of rain and it help up perfectly fine, with no leaks! read more