Our roof started leaking during a recent thunderstorm through our Sun Tunnel / skylight. I sent them a message through Yelp and they responded right away and had a roofer come out within an hour from the initial response. They did a temporary fix which stopped the leak right away and then followed up to come back and redo the shingles to properly install them as it was not installed correctly by the contractor who installed it initially. They also patched several other spots on the roof and we haven't seen any leaks since even with heavy rainfall. Highly recommend. read more

R E Roofing put a new roof on my house. They were excellent. Superior workmanship. Faultless project management. Pleasant to work with. They are a family-owned business with years of experience. I highly recommend R E Roofing. read more

great service. A bit hard to secure the final date but Miles pulled ahead giving us a window. The team came onsite and did the job within 2 hours. Good service for a very reasonable price. read more

Miles is very approachable and knowledgeable. The crew is on top of their game, punctual, professional, and focused on teamwork and quality.

I had them replace a skylight for me. They were not the cheapest. However, they were the most responsive and able to source the skylight the most quickly. They did not collect anything for this (small) project until the job was completed. There was one hiccup where the skylight did not quite fit so they had to cut a slightly larger hole and I was not charged extra for this unforeseen issue. Also, they willingly took a look at an issue I was having with another skylight for no additional charge. So I'm very pleased overall with this work. read more

I met with one of the reps and they did a great job. Miles looked at roof and told me what needs to be done based on the cracks. We weren't sure if we need a new roof, but because of how smooth they made the process, it was all worth it. read more

A true professional has your best interest in mind even if that might not be best for them. We had a situation where a roofer suggested we get a new roof before installing solar so we reached out to R E roofing and spoke with Miles. He listened to our story, said it sounded like we wouldn't need a roof but he would either come out himself or send one of his guys out. After inspecting our roof he told us that we have a good twenty years on our roof and we should be fine getting solar but we don't need him. Now that's the kind of professional I want on my team. read more

Miles and his crew did an exceptional job on our new roof and gutter guard installation. Our previous roof was a 22-year-old tile roof with several cracks. This review is a bit delayed because we wanted to see how the new roof performed after two rainy seasons--and we're thrilled to report that it has held up perfectly with no issues at all! The quality of their work is outstanding, and the project comes with a warranty that gives us added peace of mind. While their pricing wasn't the lowest estimate we received, it was reasonable and worth every penny. We chose Miles and his team because of their timely communication and transparency, and they exceeded our expectations every step of the way. From the initial quote to the final walk-through, Miles was incredibly responsive. Whether via text, email, or phone, he always got back to us within minutes whenever we had questions or concerns. His crew was professional, punctual, and meticulous, cleaning up thoroughly at the end of each day. When they discovered some rain damage in the roof structure during the project, they showed us detailed pictures, explained the issues, and gave us clear options for repair or replacement. Their honesty and expertise gave us confidence that we made the right choice. We also appreciated the daily updates throughout the process--there were no surprises at any point. Our only regret is not finding them sooner! We highly recommend Miles and R E Roofing to anyone seeking high-quality roofing work. read more

This review is long overdue. Miles and his team came out to replace my whole roof and skylights about a year ago. The whole team is friendly, fast, efficient, well organized, and very knowledgeable. They answered all my questions and extra requests without any issue. They worked with the utmost attention and care to details, did a fantastic job replacing my roof. I went up there a few times before, during, and after the job to inspect, I could not find any flaws. I am very pleased even after a year, no issues on the roof. Even though my roof wasn't big, there are many details which Miles referred to it as being "challenging." Including many skylights, extra venting, intake and ridge vents, couple flat areas. I upgraded all my materials and choose the Presidential TL, Miles is very upfront with pricing and gives a breakdown item by item. Other estimates I have gotten only gave a lump sum. Miles is very easy to work with, communicates well, and is very responsive. I did have a few issues with the new gutters installed after heavy rains, he took care of it with no problems. You will be very happy and honored to have a roof done by Miles. His team does amazing work and doesn't skip corners. read more

R E Roofing & Construction - Presidential TL Solaris - Roofing Near Me - Campbell, California

Our new GAF Solar Roof was installed by R E Roofing a little over 8 months ago, and we could not be happier! Miles, Jody and their team were super to work with, and the job could not be better. It started with the sub contractor that Miles uses to tear off the old roof. Since all they do as a business is tearing off old roofs, they are experts at it. In about 4 hours, our 60 year old cedar shake roof was off, and all the grounds around the house completely clear of any debris. Then Miles' R E employed roofers took over. They repaired all dry rot damaged eaves and laid down the plywood sheeting. As far as I am concerned, they are master carpenters. The work was that good! Then the underlayering and all the components of the Timberline Solar roof. And they did this all in the intense heat of August. Those guys are amazing! Our roof looks great, and more importantly, it performs the job of a roof excellently. We survived the epic atmospheric river storms of January and February without a drop of water anywhere. I waited to see how the solar shingles performed before this review. Now the results are in. The system is performing as projected, and in fact in April it is producing more than was projected. This is a new technology, and I was naturally concerned. But Miles assured me it worked, and importantly, both R E Roofing and GAF would stand behind it. I trusted that because we had a friend who had R E Roofing install a roof several years ago, and this friend raved about how responsive Miles was. So all in all, I wish I could give Miles and Jody more than 5 stars. See the attached photo of the back of my house with the roof and solar shingles. I love it! read more

R E Roofing & Construction - Roofing Near Me - Campbell, California

I just had a GAF Timberline Solar roof installed by RE Roofing in Campbell -- a very pleasant experience. I highly recommend you work with RE. About 12 years ago, RE repaired a significant leak in my roof. The first two roofers (whom I paid) failed to fix the leak properly. RE was a little more expensive, but they promised to stand behind their work if it was not done right. The repair held and I committed RE Roofing and the name Miles Proctor to memory for any future roof jobs. Skip 12 years ahead. I had been postponing the purchase of a new roof for a few years, and with the recent ridiculous increases in PGE rates, I knew I wanted solar. My house is 1900 sq ft but the roof has multiple gables, a hip, a hog valley, two skylights and all the normal vents. I knew the system would be multiple smaller panels. Having worked with RE for the leak fix, I knew I wanted quality workmanship and a warranty, so called RE after reviewing their web information on the GAF system. I had already had two roof quotes (for 30+ year roofs) and this GAF solar roof, after tax credit, won't be much different. Most of my roof was 30 years old; one portion, an addition, was about 20 years old. Certain Teed Presidential. Farewell. I signed the GAF contract about a year ago, before the NEM2 deadline in spring of 2023, so had locked in that arrangement. I know GAF then had some issues with their product so there were delays in scheduling the work. RE recommended waiting until the product performance was restored; this was fine by me. After several spring rain storms and reschedules, my job was scheduled for mid March 2024. Miles of RE Roofing had two workmen come to my house the Friday before, to replace that beam. Good to get that work out of the way before the job started in earnest. I was informed the crew would show between 7 and 8 each day, and they did - about 7:30. They had a crew of 4-6 workmen every day, first for tearoff, then repairs, then install. Work 4 hours, lunch, work another 4+ hours, clean up. They brought a crane truck to hoist the materials up. A dump truck for debris during tearoff and again during the week for additional debris. They had to repair a roof edge beam and they primed it at the end. Were folding up the ladders when I requested to climb up to take pictures. They accommodated my request and I plan to include photos with this review. The job included permits, removal, gutters and leaf covers, underlayment, ventilation, new metals and flashings, and cleanup. The final debris removal included magnetic 'sweep' for nails and such. The roof job took 4 days and ended after 5 pm on a Friday. The rain returned a couple hours later. I experienced no leaks. It was an inconvenience when the rain delayed the work start, but it was great to learn immediately that the job was done right. A perk for having the work done between storms. GAF handles the electrical install and hookup, and I'm in the middle of that process now. So I will update this review after my roof is generating power and I get a PGE bill. read more

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RE Roofing replaced our roof a couple of months ago and we're extremely happy with the work they did! From the beginning, Miles and Jodie, the co-owners, were friendly, informative and helpful. We sought out several bids and theirs was very competitive and made the most sense for us. We were impressed with how knowledgeable and detail-oriented Miles was and what we would get for the cost. We didn't think we could afford a solar roof but he demonstrated that the solar tax credits we were eligible for brought it well into the range of our budget. Once the work began, we found the workers to be fast, efficient and obviously highly skilled professionals. The solar roof we got was the GAF Timberline roof. There was a mix of Re and GAF crew. Ahmad, the supervisor of the GAF crew, needs a particular shout out because he was unbelievably competent and helpful. His guidance of the installation was superb and he had excellent customer service skills. A few months on and the roof is flawless and very attractive as well. No problems whatsoever during all the recent rainstorms! Though it hasn't been consistently sunny yet we're already seeing our electric bill being impacted by the solar energy we're producing! We'd highly recommend Re Roofing! read more

When you hire Miles, you aren't just getting a new roof but a reliable, long-term customer service relationship. I chose RE Roofing initially back in 2017 to reroof my home because Miles took the time to carefully evaluate my home's unique characteristics (partial flat roof, and partial cathedral ceilings) and craft a venting solution to address all of our moisture problems. Whereas the other companies seemed much less knowledgeable and mainly interested in getting in and out as quickly as possible. Since the reroof, I've had a couple leakage issues with our skylights and suntunnels (which I chose not to replace with the reroofing) and whenever I called Miles, somebody came out the same day to assess the issue and make temporary repairs until I could get a permanent fix for the skylight or sun tunnel. Most recently, I had an awning installed that attached to my roof, but the installers did a terrible job and the roof leaked thereafter. I was a little terrified that nobody would take a small roofing job, but I called up Miles again and he was great at diagnosing the issues and coming up with a custom solution in coordination with the awning installers. It's really great to see how committed Miles is to his customers. Highly recommended! read more

Miles and the team at R E Roofing are exceptional. Super pleasant people to work with, all of whom are professionals with high standards and superior work ethics. They installed our new roof in a timely manner and at a reasonable cost, while undertaking siding and venting repairs in the process that left our 45 year old house looking gorgeous. Not only would I recommend R E Roofing to anyone in need of a roof replacement or repairs, but they will be the only one that we call in the future should we have any more roofing needs. read more

We had our roof replaced a little over a year ago, and I wish I wrote a review sooner. We had a really excellent experience with R E Roofing. Miles inspected our roof when we first moved in and didn't pressure us into replacing it right away. He gave us a reasonable estimate for its remaining lifetime, and did some minor repair work. Bidding Process: When it came time to replace our roof, R E roofing was one of three bids. What I liked about their bid is that they were very honest about their expected costs. For example, Miles thought we would need some decking before laying the singles down. Another contractor said the same thing, but R E roofing put the cost of the decking into the main part of their bid, and the other contractor put it in as a possible add on in fine print. This was about a 7K cost, so it is a big deal. In terms of price, RE's bid was in the middle, but their bid included the same material in more expensive bids. Bids are not directly comparable on price alone and may include materially different things. The cheaper bids included less expensive materials (e.g. the paper, decking, etc.). So, they were a very good value and honest. Installation: The installation process went very smoothly. The crew arrived on time and completed the job in the estimated time with no damage to the house. They were friendly and communicative throughout the process. They cleaned up nicely afterwards and handled all the inspections. We had a pretty complicated process because of solar panels and veneer brick on our chimney that needed to be removed. So, I was happy everything went very smoothly. Post Reroof: During our reroof, we learned that our two bathroom fans were not vented to the outside (and were pumping damp air into our attic). I didn't realize this because our roof had the expected number of jacks for all the ventilation systems. However, some of them were not connected to anything. Although I wish this was brought up during the reroofing process, R E roofing came back to help me add jacks for the vents, and they were even able to connect one of the fans from the top of the roof. They were also very good about following up with questions I had, which were nothing serious. Our roof looks amazing and has been leak free for at least 1 year! read more

I have a garage that gets really hot during the day, and a main living space that gets warm quickly. I had the owner, Miles, come over and evaluate options for cooling it down. He suggested the installation of a couple of vents over both the garage and main attic. He also suggested the installation of radiant barrier, and is something that i can DIY. I appreciated that he doesn't try to upsell services, and was willing to share knowledge. I contracted R E roofing to install the vents. His crew came over one day and finished the installation very quickly. They also made sure to keep the jobsite clean afterwards. Communication was clear and responsive throughout the job. I would look for R E roofing to do my roof next time. read more

Miles always responses promptly, he was reliable when fixing our roof at competitive pricing. He follows up and ensure the project goes smooth, we have also recommended him to our friends. A highly recommended company to whoever that has roof issues to reach out to. read more

Found a root leak during the heavy rains. Called R E Roofing, and Miles responded immediately. Miles was busy but he managed schedule well. We setup a appointment and Myles came on time. Myles found the issue immediately. Other than the roof issue, Myles also provided advise how to handle the rain downspout overflow, which is very useful. My roof was fixed a week after Myles' roof inspection. Today is a rainy today, and no more leaking. Hooray!!! Myles is easy to work with, on-time, provided reasonable price with price quotation before the work. The fix has 2 year of workmanship warranty which gives me a peace of mind. Myles is the man. Highly recommended. read more

When you have a leaky roof, the main thing you want is the problem to be fixed, fast. Miles and team did just that. They uncovered the problem, fixed it, and made my roof look nice again like nothing had happened. And they did it quickly before a big rain hit. So grateful! read more

R.E. Roofing was one of the companies that I contacted for a quote for a re-roof ahead of my upcoming solar installation, and I was extremely impressed by them. It may seem odd for me to give a good review for a company that I ultimately did NOT select to do my roof - but Miles impressed me so much that I wanted to acknowledge this. Miles went out of his way to work with my schedule for getting a roof assessment, and patiently answered every question that my wife and I came up with (and there were quite a few of those!). His knowledge of his trade was very clear, and his understated professionalism and manner put as instantly at ease that this was a guy we would be happy to do business with. Ultimately I went with a different company that was able to start the job sooner (I had a pretty tight timeframe), but I would not hesitate to use R.E. Roofing for any future work. Thank you Miles ! read more

We hired RE Roofing to replace our roof shingles, gutters and install a whole house fan. The entire job took about 6 days, and everything looks really great. They found and repaired some dry rot that we did not know about and also installed a 2nd layer of plywood on our older roof, which add some more protection. The new hardware (vents, etc.) on the roof were all replaced and painted to match the color shingles we chose. Our roof definitely is the best looking roof on our block now! It was nice to be able to visit their showroom to view different shingles and ask Miles questions about brands, etc. He's very easy to talk to and seems committed to doing quality work. The admin, Jodie, was also a whiz at coordinating different contractors and making things happen smoothly. She also communicated frequently (via email) so we always knew what was next. I would definitely recommend this company to my friends. read more

Mike is the very nice and helpful. He replied so fast, came quickly , checked the roof and found it's a small issue. Then he fixed it and didn't even ask for the $. He is like a old friend to us. Thanks so much. read more

I did my due diligence in reviewing potential roofers and settled on R E Roofing after meeting Miles the owner. What drew me to his family owned business was: - They had a showroom to visit. I felt I could really review my options better vs just being handed roofing samples out of the back of a truck that others did. - He offered other additional options. Whole house fan, upgrading the attic insulation, upgrading the plywood decking, etc... - His base roof prices were comprable to other vendors. - I liked the family owned/small business feel I got from him. He mentioned his mom was the scheduler and he let me know, when I mentioned that I was going to visit the showroom, that the women that hosted the showroom had to pick up her child early that afternoon... I really liked that he was supportive of a mom with a child. (It's a little thing but meant something to me.) Ripping off and replacing my old roof took about 4.5 days. The teams and process were tightly scheduled and ran like clock work. First day a team came and took the old 2 layers of roof off down to the studs. (They were done in half a day.) Afterwards the team did a fantastic job cleaning up all round the house of loose debris. Additionally they swept through the garage to assist in cleaning what fell to the floor. (It was suggested to cover in plastic all my garage items beforehand, which I did. It made my own clean up very easy.) Then the two roofers came and boy, did they get to work. Trucks were dropping by to drop off insulation, boards, and new shingles. They let me know when they found a little dry rot and termite damage. They replaced those damaged areas. At the end, it looks fantastic! They painted all the old venting to match the color scheme of the new roof. They added to the back slope of the roof and to the garage vents that should let the hot air finally escape during the summers. Really looking forwards to no more super-heated garage or attic (which just caused me to run the AC more than I wanted.) With the addition of the added insulation, I'm hoping this controls the temperature of the house better. All in all the roof looks terrific and am very pleased that I selected R E Roofing. This is one of those "very large" costs that we sometimes have to do to our homes. But I must say, in looking at what has been done, I feel that it was money well spent. read more

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They put tarp for me immediately this winter when tthe roof got blowed off by the wind and it was a raining season during that period of time. read more

Miles and his crew replaced my entire roof and repaired some wood rot in Nov 2022. Him and his crew did a great job, they were quick, detailed and tidy. Moving forward to March 2023, due to months of torrential rains and winds, a very large tree in front of my house shed a few of its branches which fell on top of my house and damaged the new roof that was just replaced. I called Miles up and he immediately came out to assess the damage, quickly put a tarp over the damaged section of the roof and worked with my homeowners insurance agent to make sure I wasn't short changed on the claim. Once the insurance claim was settled, we moved forward with replacing several slopes of the roof as the tree caused significant damage. The insurance agent commented that the craftsmanship of the roof was some of the best that he has seen in the south bay which reinforced my decision to go with Mile's company. If you need a new roof and care to have it done "right", Miles is your guy. read more

Miles and team did my roof about 3 years back. Finally giving him a long overdue review since I just recommended him to a friend. The roof looks great and is working great with the pounding of some storms last year. Miles was great to work with, and I asked him a ton of questions, called him often, and reviewed the work every evening as it was getting done. It all went well. To tell you what a stand up guy he is, it turned out there was a math error on the payment. I pointed it out, sent the info, and Miles promptly cut me a check within a week for the difference in amount, 2 months after everything was done! Class act here. As I said, I just recommended him to a friend. I also appreciate that they are a local small business who's been here for a long time. They care and it shows. read more

We had RE roofing replace our roof last month. From the estimate to the execution of the roofing work, RE Roofing was professional and very up front about the project. The employees were very courteous and the owners visited the house few times to ensure the project was going as planned. I got estimates from other companies like Los Gatos Roofing which didn't even respond after the first visit for an estimate so I was really looking for a company who can execute and RE roofing was definitely the one. I was told It is family owned and the owners treat the employees very well which really do reflect in dedication and professionalism each employees show at their work. The roof looks great and really keeps the temperature in the house steady which is opposite of what we had before.... Glad I went with RE roofing! read more

A massive thunderstorm with strong winds hit San Jose 5 days ago and my roof started to leak with drips coming through our lighting fixture on my storage room. It got pretty bad and I panicked. Called 5-6 roofers and it was just extremely difficult to score an appointment. One of them quoted me $550 minimum just to come out and see what's going on. Talk about taking advantage of a situation! Despite being expensive, they didn't even reply further calls. The others were pretty much the same. Zero customer service. Extremely disappointed. R E Roofing is the complete opposite. Return calls fast, texted back promptly, confirm the appointment and came EARLY on the appointment day. Extremely communicative, very professional and fixed the issue with photos sent to my phone. I too own a small business and understand the difficulty of working and constant communication with clients especially during a busy season. But this is what sets you apart from the other competitors. There are a lot of decent roofers out there in San Jose, Mountain View, Cupertino, Campbell, etc. But for the best bet to get your urgent requests done; and done well, R E Roofing & Construction is the company to call !! read more

With the heavy rain, we found we had a leak in our roof. We called and got something on the books for the end of the week. To our surprise, they were able to get us in ahead of schedule, which was greatly appreciated. Miles came out and took at a look at our roof. He figured out the problem and offered recommendations on how to fix it. He was very knowledgeable and just a genuine, nice guy. We couldn't be happier with their service and will be using them again in the future (if needed!). Thanks Miles!! read more

I chose RE Roofing for their great reviews. I called for an estimate, and off the bat, the lady on the phone told me that they are more expensive than other companies because they deliver quality work. I was absolutely fine with that since I do agree you get what you pay for. Miles came by for the estimate and signing of contract. I told him that I appreciate good customer service and no surprises. If anything came up when taking off my roof, I would like to be told of any changes. Miles seemed to agree and promised me the work should be done in ONE day since only a part of our roof had to be repaired. On the scheduled day of work, my fiance took the day off to greet them. This is where the issues arose. The workers came but the material never showed. When work finally started a week later, they took THREE days. Each time, we had to coordinate leaving a back door unlocked so they can use our plugs in our garage or my fiance had to take another day off. When my fiance voiced his disappointment, the representative had no apologies and justified by saying "this is a really busy time for us." If they were so busy why did they promise a one day turnover. What really annoyed us was when Jodie finally came over for payment. Apparently, something unexpected had to be ordered to complete our new roof and charged us extra. No one told us of any changes even though my fiance was home all day. Jodie just made excuses, again with no apologies. We were definitely disappointed with their customer service after the contract was signed. They definitely over promised and under delivered with respect to timeliness and customer service. After paying her, she then tells us we have to paint the underside of the new roof within 6 months (oh geez). The only reason why I didn't give them a one star is because our roof isn't leaking and seems to be intact so far. read more

I reached out and sent photos and they told me they were very busy which I understand. They gave me 2 other referrals, thank you. They did not have to do that but it was appreciated. read more

Our roof started leaking this week. I reached out to Miles and he responded right away, came out within a few hours on his day off and fixed our roof for free! It was a quick and easy fix for him, but he also did it in heavy rain. Such a nice man! We will need a new roof soon and we'll most likely go with this company. My sister asked, "what sort of contractor comes out and does the work for free?" My response: the kind that you find on yelp with outstanding reviews... read more

Arriving back from Europe, we found that our roof had been leaking in the winter. We called several companies and Miles was the first to respond, and promptly assessed the roof - being a tile roof, the other roofers that responded did not worked on tile. Upon coming out, he found that the roof was in good shape, but the tree debris had built up over time. About a week later, his team (2 guys) cleared the roof off, and fixed the damages beneath the tile in one day. Overall, the fast response and quick repair work made us feel comfortable. We do have to wait for rain to come to make sure that it was completed, but we can update that when the time comes. We truly are happy to have found a company that was able to help us and we would recommend them again. read more

Came out to fix a leaking skylight on the single dry day between huge storms. Great work, friendly guy, done fast. No more buckets! We are very happy read more

These guys are amazing! They came out to my house that I rent at and completely replaced my roof in 4 days! There was even unforeseen problems that they had to fix that they did not expect & it still did not affect their attitudes, quality of work, or job completion time. They went the extra mile to make sure I understood what the process was and that i was prepared in advance for their teams arrival. I didn't hear any cussing or "locker room" talk the entire week, which you would expect with a construction crew. Amazing work guys! read more

RE Roofing replaced my deteriorating concrete tile roof with an asphalt shingle roof last week. The roofers were prompt , courteous, and cleaned up every day. Came on time and worked full days. The new roof and new gutters look great. Miles, the owner, is responsive and very helpful. He even came out to replace 2 smell chunks of drywall that had become dislodged when his guys lifted a skylight. Super, family-owned local company with a real desire for good customer service. Also kudos to Jodie in the office. Highly recommended! You will not go wrong with them. read more

R E Roofing and Yale did the Roof on my Friend house out in South San Jose this was about 5 years ago and it still looks great. I got there name from him when I had a leak they came out fast and fixed the issue. Yale let us know that over all the roof was still in great shape, he did not try to sell us a roof at that time but I have his card when that time comes. Thanks Roger E read more

Our roof sprung a leak during the latest rain storm. Paul was able to come by in by just a couple of hours, during a very busy period, and fix the leak before the next storm started. Outstanding! Very grateful for the quick fix. read more

We had actually gotten as far as signing a contract with their competitors when we met with Miles and his Dad. We were so pleased with their down-to-earth attitude, their knowledge, their professionalism, their responsiveness, and frankly, their zero-pressure sales that we cancelled the existing contract and switched to R E Roofing. They were a bit cheaper as well, although I would not be surprised if there are still cheaper out there, but you get what you pay for and RE's warranty and service are excellent. They also only required a $1000 down payment instead of 50% like their competitors, which was nice. They also let us put the materials (but not labor) on a credit card (which buys a few good reward points!) Their work crews busted their butts. Our small 1400sf house was done in 2.5 days including new gutters and a solar tube. The crews left the yard cleaner than how they found it. My only disappointment was when the final bill arrived. I was surprised that they had not given me a "heads-up" on about $1500 worth of extra work (half was for some dry rot and the other half was for an unexpectedly difficult and time-consuming task of getting new gutters installed on our unique eaves). However, and I must stress this, when I contacted them and said I was unhappy about the unexpected charges, the owner agreed with me that the additional gutter installation task was not "hidden" work and should have been caught in the original inspection/quote. He immediately issued me a check for the entire amount of the extra gutter work, even though I have no doubt his crew actually did incur significant extra time and expense. This is a company that values their good reputation (I think hey have a 100% Diamond Certified rating) and really wants you to be happy with your experience. I would not hesitate to use them again. I'd ding 'em a half star for not having someone on-site explaining the extra charges as they arose, but other than that - a fantastic company and a fantastic job. read more

In response to Miles P.'s comments: 1. My review is for the customer service after the contract was signed not the roofing product. The roof product itself was and still is wonderful, I would have the same one installed again. The customer service up to the signing of the contract was amazing, they were very responsive, gave us all of the answers we were looking for. We chose RE Roofing because of the great customer service and verbal commitments and because we always try to support local family owned and operated businesses. What we should have done and what I always do now is get EVERYTHING in writing. 2. I was told by RE Roofing when we signed the contract we were customers and that even though they were backed up a couple of months they would take care of making sure our roof was water tight until they could install the new roof. I will give them this was no small task as we had just completed a fairly large project that put some big holes in the roof however we believed them and trusted them because they were a small family run business but we didn't get it in writing (big mistake that I will NEVER make again). Fast forward a bit, there was bad weather in the forecast and we called to make sure they were going to put tarps or something on the roof before the storm. At that point they said oh no, that isn't part of our contract they didn't have any crews available for that. New Years Eve when the big storm hit even though we did our best to make the roof water tight ourselves it leaked an inch of water over our entire family room ruining the brand new ceiling and floors that were just completed. There is no way we would have hired them to do this project without that guarantee, there were 2 other companies who had the exact same roofing material and both were a bit less expensive who could have done the job long before RE Roofing and the storms, but because RE Roofing was a small family run company who promised they would take care of us we chose them. Shortly after the big flood they did manage to squeeze us in to their busy schedule earlier than our original date so we didn't have a repeat flood and we appreciated that. 3. The gutters, while we were very unhappy with the gutters we chose, those are the ones we ordered. We were never shown pictures or samples of the gutters and were never told and were not aware that they would be installed with rivets. That said, while I was unhappy with the rivets and would have liked gutters replaced, at the end of the day that is what we ordered and again shame on us for not doing our own research and for trusting in the professionals to be honest with us and to educate us. However, the rivets were not our biggest complaint! The part that was completely unacceptable was that there were visible holes in nearly every seam where water could leak from the gutters and at nearly all of the seams pieces of gutter sticking up and cuts and corners were uneven. (see posted pictures of only a few of the many places the gutter workmanship was subpar) What made this worse is that even to this day RE Roofing thinks it is the rivets not the shoddy workmanship that we were complaining about. It took a couple of visits from RE demanding final payment (which we withheld) before the owner got involved and when he did he finally understood that while we were not happy with our gutter choice it was the instillation was unacceptable and he had the gutter guys back out to fix their workmanship. So the long and the short of it is that our experience with RE Roofing was not good and it is clear that they were as done with us as we were with them. Based of the few (under 30) Yelp reviews they have had it appears that we were an anomaly, and I really hope that is the case because I still do root for and try to support local family owned and operated businesses. The one thing I would recommend is that no matter who you chose for your roofing needs no matter how much you trust them that you GET EVERYTHING IN WRITING, this way you can avoid any miscommunication and both parties have a clear understanding of what expectations are. read more

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