Karla was working today 8/14! she really helped me out and was super kind ! Great customer service

Robbie was super helpful and very sweet!! His energy and positivity was everything to me and really made my day. His recommendations were the best and I was satisfied with my purchase. Angelica (I hope I got her name right) was busy, but still went out of her way to find the shade of a skin tint I was looking for. I really appreciated her effort and kindness to help me out even when she was busy. Came here yesterday around 6:15pm read more

Request; can you put something behind the register for associates to use to scratch off gift cards. Making the Customer scratch off the gift card Code number with their fingernails is not great service. read more

Had a great time shopping here! Shoutout to Gina, one of the Sephora associates, who helped us purchase and find what we wanted. My sister and I were looking for colognes/perfumes to buy. I was stuck between two scents from the Replica line - Lazy Sunday Morning and Bubble Bath. Gina was thorough in explaining the different notes of each scent and when through the back to find any travel sizes. Great shopping experience! read more

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The line is nuts! Can you say portable check out! They need at least 2-3 associates walking around checking people out with their portables. I saw many associates clustered but not offering any help. read more

Unfriendly staff and a chaotic, messy store. When I asked for help, an employee vaguely waved in a direction and fully turned her back to me without making eye contact. It was rude to the point of being embarrassing. Easily one of the worst Sephora locations I've visited. I'll be taking my business to the Campbell Ulta instead. read more

I purchased a bunch of small items for birthday goodie bags for my 15 year old daughter's party. At the last minute I decided to return 3 summer fridays mini lip balms, a full size summer fridays and 3 mini mascaras. It doesn't sound like much but it came out to $140 and I knew the girls would not use it. When I went to return these items to this store with my receipt, the sales person's attitude towards me was so off putting. I had no problems with them checking each item one by one. Heck, I wish they would do that when I purchase items because who wants to buy used products? But the attitude the girl gave me was very unprofessional. She acted like I was scamming the store - rude and off putting. I guess VIB status does not really matter anymore. I'll be doing my shopping at the santana row store from now on! read more

I had a really uncomfortable experience at this Sephora location today. I understand customer service is important, but throughout my visit I felt overly watched and followed around the store. I was repeatedly asked if I needed help and if I was ready to check out to the point where it no longer felt welcoming, it felt targeted and uncomfortable. I actually used to work for Sephora years ago, so I understand the difference between genuine customer service and when staff are closely monitoring someone because they suspect theft or are watching what's in their basket. Unfortunately, that's exactly how this experience felt. As someone who works in the beauty industry and regularly shops at Sephora, I left feeling more harassed than helped. I hope management can reevaluate how loss prevention and customer service are being balanced, because no customer should feel uncomfortable while shopping. read more

Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer blush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends read more

My boyfriend and I went to this horrible Sephora, Tuesday 23rd at 11:50am. ( Just in case you guys need to look up who was working that day on the schedule.) Upon arriving no one welcomed us; which initially wouldn't be a problem but as we continued walking in they did great other customers. Customers of a different race. My boyfriend and I are African American, so it's not hard to pick up when people are choosing not help purely because of what we look like. We even walked past a worker with a terrible bob and clearly botched filer job. Not a peep. I was looking for a vanilla scent that day so we went to the fragrance area. As I was looking around no one asked if we needed help, which once again I said would be okay if the primary reason didn't seem to be because we were black. They asked other people if they need help and completely ignored us. I had to ask a worker who was about 50-60 years old with a blonde bun (which I recommend she loosen because baby it's snatching your edges) . She was not friendly at all and seemed to not understand what I was asking of her. There was another lady with glasses and red/brownish who was also no help. At this point customer service needs to be worked on and maybe teach about discriminatory practices, unless they lack range. Either way it doesn't take rocket science to work at Sephora as shown with your choice of employees; I found the scent I was looking for and ordered it through the actually company online. Next time I'll just go to Ulta Beauty. So yea-1000/1 I would avoid this location at all cost. Sucks when workers make the environment unwelcoming, especially when not one in there gets paid enough to be that rude. read more

To be fair, the employees here are always so stressed so I try not to go to this location. But on ocassion when Valley Fair Sephora is the only location that has my Rare Beauty lip oil in stock, I'll do an order pick up. Don't get me wrong, I'm sure the employees work hard but probably because they're constantly dealing with loss prevention, teens thinking they need retinol, and demanding customers who need something and they need it right now?! I get it. Perhaps my experience is unique here but I always got a not welcoming vibe and more of a "hurry up purchase your item and leave" vibe. My recommendation? Only go here if you desperately need something or if it's only in stock here. read more

Went to Sephora today and the girls working there were really nice. They showed my friend how to use makeup that had never put on makeup before. I think her name was Gerry or something but she was really nice. Minus one star that the line was crazy long but I just bought my stuff online after looking at stuff in the store. read more

I so love my makeup done by Jasmine at this Sephora location. Booked a 60 minute full make up& from the beginning till the end, she was so pleasant & worked really professional. I had compliments from people in the store after her work more so at the wedding where I attended that day. She is really very knowledgeable about the products and will not force you into buying anything that she used. Highly highly recommend Jasmine read more

I hardly ever go to Sephora because it's expensive. However I always come here for the Dior lip addict for my mom for a gift. They didn't have the shade I was looking for in the display and I asked the people that were around the section and one girl said she works in hair and I need to find a Sephora worker. Another guy came over and I asked him and he was so sweet but he didn't work in makeup either but went to find someone for me since there was no one around but people who didn't work in makeup. When a makeup worker came she looked like she didn't even want to help me and looked in the drawer for two seconds and said they were sold out and just walked away instead of recommending something similar. It just finalized why I prefer to go to ulta where the workers actually want to help and have solid recommendations and customer service. read more

My review is more about the customer service rather than products. I went to Sephora to figure out what product I can get to replace mine which was discontinued. Individual named Michael came to help me and was pretty passive aggressive and made me wanna just leave the store. I ended up going to Nordstrom and preserving all my make up from there. I believe Michael is also one of the managers. So I would say if you need assistance in finding right make up do not come to this location. read more

I literally just came out of this Sephora in the mall with my bf and whoever is managing the floor in the perfumes is so rude. she was telling the other workers and loud too, that she looks at peoples shoes and eyes to see if they are gonna buy perfume and made my boyfriend feel so uncomfortable just because of his shoes and not ONE person helped him because of that.. just wow. horrible managing skills for the new employees on the floor. He ended up buying the perfume because that was the plan anyway but she made him feel so so dirty and didn't help him because of his shoes ?? last time we will be at this sephora. smh today at 4:30 pm on 09/24/25 read more

The reviews aren't lying! It's a hit or miss with the customer service. But today, I had my most pleasant experience there. A woman name Mala (I believe?) in hair helped me. I was looking for a hair oil, & she put me on a great product and great knowledge about hair products in general. Super super appreciative of her, she was the kindest lady ever! read more

Did a online return and the sale associate made it a hassle to do my return. When it came to one of the products that I was returning she denied my return because it was used "more than 20%" I asked for the manager which the manager approved the transaction since it was good within usage. It's unfortunate this associate was deliberately making the whole transaction difficult. I was hoping to shop after my return but the experience made me just want to shop online. read more

The customer service here is absurdly unsatisfactory. Every time I am here with another person or two, employees always follow customers like a dog. It's invasive, almost suffocating in a way, because having several employees eye you down when you're simply shopping makes you feel like you're doing something--EVEN IF YOU'RE NOT! These employees will approach you with a positive attitude and then they just watch your every move from that point on. It's understandable to be on alert, but this is not the definition of being on alert, it's way too much. read more

I only come to this Sephora when I'm in the area but I can say every time I have stopped by, the customer service is great. This day, I went in to stock up on some faves and try some new products. Jaqueline was at the register helping check me out helped me color match for a product that I was indecisive about. She even had the info sent to my email. There were two other employees who helped me out but I didn't catch their name who had great customer service. read more

I live in Dublin and always go to the sephoras in that area, it's a whole different world in valley fair Sephora, the girls are so mean, roll their eyes, reject helping me, try to ignore me and quickly pass me as I'm asking for help. One of the girls at the register rolled her eyes at me because I asked if something was in stock, I had to ask her because no one on the floor would help me. She radio someone to ask about the stock check, that person came up to her and said "are they looking for *item*" the cashier said yes and they both rolled their eyes and sighed. ????? I've never experienced a Sephora like this. read more

Terrible experience. The staff was unfriendly, not really willing to help me out. They made me feel like I was bothering them. Also, it's clear that they have drama because I heard them talking smack about other staff and rolling their eyes/being catty. I will NEVER come back here... I'm gunna stick with the Stanford mall Sephora. read more

I visited on a Wednesday evening and I was greeted with kindness & enthusiasm. It was the best visit I had at this location!

This review is specifically for the sales associate, Marissa! We wanted a perfume which wasn't in stock on the shop floor, so Marissa had to check in the back. She went above & beyond to find the last one, and even when we changed our mind, she was so gracious and helpful, she helped us find the other perfume we wanted. Smiles and all! Excellent customer service--thank you, Marissa. read more

Got the laneige boba lip items . Friendly staff and quick checkout . Lots of parking

Had my makeup done for a celebration here and I must highly recommend the makeup beauty advisor Jasmine! My makeup she did looked great! She throughly explains the process and products. read more

Long time customer of Sephora, but I won't be coming back here. Super uncomfortable experience due to the unhelpful check out associates. Nice associates on the floor and ask you if you need help. Some of them do not know the products very well. Not as messy as it was a couple years prior, so atleast that has changed. As for the unhelpful check out associates, when you have questions they seemed irritated and unprofessional. I came back to make a return and also purchase new items. This specific check out associate looked at me like I was an inconvenience and had a bad attitude when I was asking simple questions about my return and my points. They couldn't answer the questions I had and just plain dismissed me instead of getting a manager for assistance. They called a second associate over and it happened to be the associate that didn't know the products very well. They both failed to called a manager or resolve any questions or concerns I had. I recommend that if cashiers do not like working with customers and don't like putting in the effort to resolve issues they shouldn't work with customers. There needs to be customer service training and product knowledge training for sure. read more

Love Sephora but this location is messy and empty. Came on 2 different occasions once on a weekend and once on a weekday. Both times there seems to be little to no stock. Everything is unorganized and messy. Skip mall location go to another location read more

Helpful and friendly employees! The store is large, neat, clean, and fully stocked. I will definitely be back!

Pretty standard Sephora which was packed with wall to wall people on President's Day. They had the Urban Decay eye pencil color I was looking for, which Macy's was out of. I went straight there and grabbed one while my husband waited in line as it was so long he was afraid we'd never get out of there. I looked around for more stuff but noticed the line was moving fast due to lots of tellers. A tall guy came up and asked me if he could help, which was nice. He was buzzing around the room like a bee asking everyone. I joined my husband in the line and the checker told me I get a little freebie since it's my birthday month! What a great surprise!! All in all a nice experience. read more

Terrible service - would not buy from Sephora again . Wasted my time yo wait and nothing was resolved.

Stupid wait time here! I did an online order pickup and it was ridiculous. The employees here move as fast as sloths. Don't bother here!

All I wanted to do was find my perfect foundation shade. I asked a lady with black hair and a black mask for help, she was so rude and did NOT help me at all! I have dealt with nothing but kinda workers that actually help me out! but you can tell this lady does NOT like her job at al! Super rude! read more

Came in to pick up more cologne and got lost in this big store. Dora's smiling face was there to assist me find what I needed and answer all of my questions. Once I found what I needed and some items I'm sure I didn't she proceeded to tell me that she could check me out in the fragrance section on the handheld to avoid the long line. This was a pleasant surprise and expedited my trip. Thanks Dora for the help and great service!!! read more

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I'm blown away by how every time I go into Sephora that no one helps me. I asked someone for help and they said they would get someone. They passed by me several times not telling me if someone would help me or not. I stood there for 10+minutes and finally decided to leave. I like the idea of Sephora and it used to be fun to go into their stores. Now I end up going to department stores and I have a much better time with people who seem more knowledgeable about the products. read more

Went to this location and asked specifically for vegan and clean and chemical free foundation. They recommended 2 different brand and one of them was YSL foundation. Since I have been helped by to different employees, I asked both of them twice, Are you sure that YSL foundation is clean? and both said "YES" . Later that evening I checked Sephora's website and realized YSL brand does NOT consider as clean/ Vegan/ chemical free. I went to another location later and they said YSL is not clean/vegan. Employees at this store should have this in mind that when a customer specifically asks for clean makeup, either it's her/his preference or they have medical reasons for their request. This was my very first time shopping from Sephora stores and at this location I felt diceived and disappointed. read more

I came in to browse and look for a new primer but I felt like I was being followed maybe because I had my huge telfar bag . Anyways I just felt uncomfortable so I just took pictures of the products I was interested in and ordered it online read more

This location needs to have their loss prevention "employee" chill out because he's so obvious with that clear earpiece. Also thanks for following me through every inch of the store, you clearly target just anyone who just looks and doesn't touch anything. At this point I'll never show here because clearly you train employees to follow the wrong people. read more

Typical typical Sephora. I'd assume their service would have gotten better but in reality it just got worse. The greeter as I barely put my foot in the door, "Hi, was there anything you were looking for today?" Me: "Yes, the new Reboot foundation." Greeter: "What?" Me: "Makeup Forever's new Reboot foundation." Greeter: "Oh MUFE is over there." Me: "I know. Can I get someone to shade match me?" Greeter sees someone walk in: "Hi, was there anything you were looking for today?" 15 minutes later, I was being a helped by a nice girl who tried to shade match me. I walked over to the station where they have makeovers so that I look in the mirror. As I sit down, the girl matching me gets told via her microphone that I cannot sit there as the spot is reserved for makeovers. ARE YOU KIDDING ME!? My fiance sits there any time he waits and hasn't been told once to get up. Children always destroy the counter tops and no one tells them anything. Some girl was trying on several shades of lipstick and a Sephora employee was assisting her; without an appointment. There were absolutely no makeovers being done on Monday, 4:30 pm, and I was the only one in the area who wanted to buy makeup that matches my skin! But unfortunately, I didn't pay $50 for that spot and was told to get up. Thank you Sephora. It's so unfortunate that Makeup Forever closed in the mall. I cringe anytime I make my way into Sephora. I try to order online as much as possible. read more

I had the best time yesterday with Rue. My husband and I came in looking for a similar routine we could use for redness and dryness. I think it was a Peter Thomas Roth type day which I honestly have never considered because it's pretty pricey, but OH MY GOD what Rue picked out for us... left our skin feeling absolutely PHENOMENAL! We got the water drench line, and one of my favorite products is the Firm X Peeling Gel which is a chemical exfoliant (no crumbs or beads to scrub) which is way better for red skin. My husband has super dry hands and cracked fingertips and used the peeling g gel on his hands and they feel soooo soft. I tested the product by putting it on my bathroom countertop to see if it's the product that turns into what looks like dead skin or if it's really dead skin coming off your face. And it turns out it really is skin coming off your face after the peel! We got a morning and night routine with all the steps and last night. It was Rue who helped us find and design this routine, she spent so much time picking out the exact right products and testing them on my skin. They really helped fade the irritation of my redness. And that evening I still didn't have tomato cheeks. She was so cool and kind and I really hope sephora treats their star employees well. Best customer service I've ever had at Sephora! read more