I had a haircut appointment with Diana. Turns out that she might have double booked or from what I was told, the previous color appt was late for her appointment. But that still doesn't mean I should be rushed through my appointment. The appt lasted 20 min, from washing to cut to styling. Some might think that is a nice time saver but not when the haircut doesn't come out the way you expect! I have straight hair, got a blunt cut all the way around from the back to my bangs. I couldn't believe my eyes when I saw her but my bangs STRAIGHT across without any layering to make it look natural, not to mention that it was cut way shorter than I asked (I asked for bangs to hit the brow but it was about half inch above the brow). Terrible first time experience - will never return again read more

I've been a client of Diane's for several years and I'm always happy with my cut and color. She does a fantastic job, really listens to what I want, and always gets the color just right. Her cuts and styling are excellent every time, and she always recommends great hair products as well. I highly recommend both Diane and this location. read more

This review is delayed because the situation itself was delayed -- and that's part of the problem. Months ago, I had an uncomfortable interaction at the front counter. As soon as I approached, the associate appeared visibly irritated before I even finished explaining why I needed help. I asked to look up my recent purchases so I could repurchase my contour and foundation/skin tint. I didn't know my exact shade, which is why I asked for assistance -- I was trying to make the correct purchase and pay. Instead of being helped, I was met with defensiveness. Another employee stepped in to defend her coworker rather than help resolve the situation. I wasn't being rude or demanding -- I was simply trying to get my questions answered so I could complete my purchase. What was especially frustrating is that if customers are expected to rely on trial and error and figure everything out themselves, there are plenty of other stores where that's possible. I shop at Ulta specifically because I expect knowledgeable assistance that helps minimize returns and ensures I'm buying the right products the first time. That's the value Ulta is supposed to offer. At the time, I asked for a manager to call me back. That never happened -- until months later, when I received a call at 8 AM from a blocked number. Given how much time had passed, the call felt intrusive rather than professional and highlighted how little urgency was placed on the original concern. Because of this experience, I've significantly minimized how often I shop at Ulta, even though I have an Ulta credit card. Customer service matters. Human decency and professionalism should be the minimum, and unfortunately, this location did not meet that standard read more

Kuduos to manager Rachael at Ulta in Cupertino for all her help with securing extra earrings after my ear piercing. Thanks again for the great customer service! read more

This review is mainly for the salon. I've been coming to Diana for my hair appointments for the past couple years and she always does a great job with my cut & color. She's very knowledgeable and pleasant to talk to, and I always love how my hair looks when she's done with it. :) read more

I went to Ulta on Homestead Rd. to have someone pick out a new foundation for me for a very important wedding. I was properly greeted as I walked in. I appreciate that. However, I am very disappointed that not one person came up to me as I walked around the different aisles looking at brands. As I walked into this Ulta I noticed there were 3 employees standing around by the perfumes talking to each other. I looked at them hoping they would notice me or ask me if I needed help. Nope! The time was 6pm & it was not very busy at all. I actually had to go up to the girl at the register to ask for assistance. She apologized & said if she could leave the register she would help me but had to get someone. The gal that helped me seemed very uninterested in helping me & I had other questions to ask. I should mention that the last foundation I bought was from Macy's where I had great customer service but unfortunately the Macy's in my area closed. Plus the shade choice I had is discontinued. Macy's was kind enough to give me small sample sizes to compare colors. Ulta told me they cannot do that. Anyway, I am not usually a complainer but I think I should go to Sephora next time. It's just that this wedding is important to me & it's the 2nd time I had this problem at Homestead Rd Ulta. One thing I will compliment them on is that they have all the testers out which is super helpful! read more

Got my hair cut and colored by Diana, and she did an amazing job. She was prompt and was so nice and professional and knows exactly what I want when I explain. You must have her do your hair !! I'm definitely returning! Thanks Ulta and Diana! read more

I've really enjoyed my recent experiences here. The staff is always helpful and friendly, often sharing their own experiences with the products, which makes decision-making easier. My only suggestion would be to provide more makeup remover and tissues at the try-on stations; it's a bit inconvenient to walk all the way to the other end of the aisle just to clean up. That said, it's a minor issue. I'll definitely be coming back! (Tip: pack your own makeup remover, just in case.) read more

After the Ulta I booked my keratin at cancelled on me the same day of my appointment (3 days before New Years Eve), I was desperately calling all the Ultas in my area to see if they had any open spots. This was the 6th Ulta I had called, and Diane was busy but still made such a kind exception for me and took me in even though it was already later in the afternoon. She took good care of me, and did such a thorough job. She's obviously very knowledgeable about what she does, and is the reason I'll come back. No frizz! Yay Diane! read more

Diana is a hair magician,she is also sweet such an amazing person, i asked for a highlight & I love how she listened to what I want. I love my new look the attention to detail in her work is incredible!!! read more

The girl in the front counter was very rude and not helpful at all. Anything you asked her she responds rudely with an attitude. She made me feel very uncomfortable to a point where I just wanted to leave and not continue on with my purchases. I was supposed to come back for an appointment but I ended up just canceling it. This is the worse Ulta I've ever been to. read more

I walked around the store for 15 minutes trying to find KVD products couldn't find them. Then tried to find a worker, all the workers were in a circle talking amongst themselves not offering help. Went to ask the manager for help and she did not want to! Her conversation with her employe about their day were more important. Giving me side eye and attitude I was obviously Frustrated and left!!! read more

Today I went to purchase shampoo. I'm almost out and the big bottle sale isn't until January . I checked the app for sales and saw this redken extreme on sale 15.00. Sale started today Nov 23. However, when I got to the register, it rang up regular price $26. I informed the cashier that the app showed it on sale. All she said is it's $26. Didn't ask to see the ad . Did not try at all to figure out why it was ringing full price instead of the sale . Needless to say I didn't purchase it. Customer service was lacking . read more

Ulta Beauty - Sale price showing but register rang regular price and they would not honor the sale price - Cosmetics & Beauty Supply Near Me - Cupertino, California

Diana did my eyebrows & did not follow my instruction. She took off a majority of my brows. I showed her a picture to follow & she did not pay any attention to detail. The store manager refunded my payment for the service & agreed she did not do a good job. States she's been doing hair and makeup for 40 years... but does not pay attention to detail when waxing hair off someone's face. Unacceptable, do not recommend. read more

diana from the salon is amazing! she was super sweet and knowledgeable, and gave a GREAT hair wash! i couldn't recommend her enough, she also taught me how to use my own styling tools at home. coming back asap for a haircut next read more

the product selection is pretty good! they usually have what i need! however -- i work retail & would be disappointed in myself & my team if we behaved the way this team does. i don't shop here often so i needed some help finding products & the staff seemed inconvenienced. between being on their phones & not being friendly or helpful, this team could really use some customer service training. read more

This store seems better stocked than the San Jose (El Paseo de Saratoga) location. There also seems to be more brands represented here, and the store shelves are fuller and more organized/neat. My daughter wanted a particular eyeshadow palette that she saw at the San Jose location, the day before, but could not buy it because they were sold out; she managed to find the same eyeshadow palette at this Cupertino location and they had several boxes available on she shelf. It's fun browsing through the store. I like how they have a wide range of products, from affordable "drug store" brands to more expensive higher end brands. There is something for everyone's budget. Price signage is very good so you won't get sticker shock when you are checking out. They have a hair salon at the back of the store, and I noticed one person having their hair done. Parking at this location is no problem at all. The payment machines at checkout were fully functional (with no signs indicating anything was not working, like I saw at the San Jose store). read more

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A handful of times I've been to this particular beauty salon. Everything is always very well kept and the employee seemed very helpful and knowledgeable. I also like the fact they have a salon in the back with a waiting area and everything is very well organized and kept up. This particular day I was looking for organic nail polish and I was delighted when I found an array of polishes in a particular section but since a year ago, this particular, Ulta location Has taken a lot of their nail polishes out. Maybe not as much as a big seller as their make up or hair care lines but I like nail polish. Lol and I found a polish I liked and it was $13 but I guess everything goes up with inflation! Hee read more

Ulta Beauty - Yayyy organic or more natural nail polish! $12/each - Cosmetics & Beauty Supply Near Me - Cupertino, California

Diana W. has been my hair stylist for my blonde hair for a while now. She's an amazing hair stylist and conversationalist. I've never had a problem booking with her. Always try to book in advance of course with her because she's also a busy hair stylist outside of Ulta as well. 10/10 recommend her to anyone who wants to get her hair/makeup done! read more

Ulta Beauty - Getting my roots done on my blonde hair. - Cosmetics & Beauty Supply Near Me - Cupertino, California

All I can say is yikes. I went in to go shopping for spring sale and just new products to try. I don't recommend going into this store because I saw trash on the floor in isles. There was just a group of girls standing and giggling at the registers. It was not enjoyable to shop here at this location. read more

Friendly staff came for the UDPP deal at $14, also got a contour stick and was able to test out color with tester .

I want to recommend a Diana , she is really kind and professional !!! If you have some event coming soon she is the perfect person for you . She did a really good job with my makeup and hair ! I really love the final result read more

I purchased $200 worth of products because you get 2x points during your birthday month. When i came in, i told them it is my birthday month and they did not apply the 2x points nor tell me i need to grab the coupon on the ulta app. I came back to fix this and the person at the register was like there is nothing we can do, call customer service. Or you could come back, return all the products, but these purchases were gifts so it isn't like i can ask for them back. Since they neglected to help me the first time, the manager could have at least called customer service to help us with the situation. Instead, they put the burden on the customer to fix the mistake of the employee of ulta. There was no line, and there were three people at the register, so it wasn't like they didn't have the capacity to help. This whole situation took an hour out my time, and the in store employees had an unfriendly attitude and were not trying to be helpful. I have been a loyal customer of ulta for a while, but i am very disappointed in the customer service read more

I do not know why the employees have to be so rude. When I would come in I would always have my hair and makeup done, everyone would let me be and ask if I needed help with anything. Of course today I came in with my face and hair looking like a mess. I haven't had my coffee so let me be! I walked in and saw they had fenty, I got very excited and was trying on shades on my face and neck using the testers and Q-Tips, one person approached to where I was at and acted like they were texting but instead they were watching my every move. I was in the isle for a long time swatching concealers and foundations. Nobody came up to me and asked if I needed help in finding the correct or close shade. I looked over at the two employees that was chit chatting at the registers hoping to get their attention. Instead they looked at me and went back to their conversation. In the end I did everything by myself I found a perfect match, however most concealer was not a good match for the foundation kind of upset but not really. Instead I went to try and find nars foundation. I went up to an employee who looked at me weird and said hello. I asked if they have nars foundation, they said no we only have that little isle over there. I said okay thanks, when I was walking away I overheard the other employee asking them where I'd the nars foundation and I heard her said in Sunnyvale area. Would've been nice if they could've told me that. I got a bit disappointed with this location, not everyone is going to have their face beat to impress. Never judge someone by their appearance, treat them with respect! read more

First time at any Ulta and I chose this location based on the reviews. I was super happy to find that the store was clean, organized, and so welcoming! I went at 6 pm and everyone there was so helpful with me. I got my hair cut by Diana and she was so quick but very efficient. I love my results! 10/10 will come back :)) read more

The only hairstylist there on the weekends lax experience. She left a ring of color dye on her last client. Take your business elsewhere.

I made a last minute appointment online for a make-up application the next day. They had a lot more appointments available at this location than the Brokaw Rd location. I wanted to look in between natural put together and a little special for my graduation. I showed up to the salon which is located in the back of the store. My stylist was ready and waiting for me to check in. She talked to me about how I normally wear my make up, what style I was looking for, and offered some suggestions to help me pin down what exactly I wanted. After that she left to find products that matched my description around the store. They grab testers around the store to use on you so just a warning if you're worried about cleanliness. They use brushes from the salon which I assume are cleaned since they didn't look like they had make up on them from the start. For lip product application, they use a new disposable applicator on you. She started off with matching my foundation, highlighter, then eyes. At different points throughout the application she would ask if I was okay with what I had so far or if I wanted something different - what colors, if I wanted deeper eye shadow, how long I wanted my eyeliner wing to be, which color of lipstick I preferred. The only thing I had to do was curl my lashes with a curler which I think is pretty normal. For other applications I've done at other stores, they normally ask if you're okay doing this yourself since they don't want to pinch you. In terms of the products that were used, you can have a say in what brands they used. I just let her choose at her discretion. Some of the brands that she used on me included: Anastasia foundation, brow pencil, "Soft Glam" palette; Too Faced "Better Than Sex" eyeliner and finishing powder; and Smashbox Superfan mascara to name a few. So, they don't cheap out on what they use on you (it's not like it's just the Ulta brand stuff). I really like how my makeup turned out. It was a little dressier than I normally wear but not enough that it was in appropriate for my event. It actually lasted all night despite my predisposition to have eyeliner and mascara run. The only issue I had with my application was an unfortunate by product of the lash glue getting on my bottom eyelashes and clumping the crap out of them. I did mention this to my stylish who tried to brush them out but she didn't want to scratch the sensitive skin around the eye so I had to go home and pick them apart with tweezers myself. On a previous visit, I had spoken with a salon representative that said the 45-minute Everyday Makeup Application appointment included some eye shadow and that things like a smoky eye would require the 60-minute Formal Makeup Application. I had actually booked the former but was charged for the latter which was +$15 more, I guess because things like highlighting and the shadow I got was considered too glam so I'd advise discussing beforehand what exactly you want so you're not surprised by the price later. I also had strip lashes added on and that is an extra cost on top of the application which was +$10. It was a good visit all around. My stylist Brianna was very collaborative with me and she was very nice. I did walk around the store a bit and decided to purchase the lip color she used on me so I could touch up during the night. I had to interact with another staff member on the floor since they seemed to be out of the color that I was looking for. She helped me look up the product but was kind of distracted while doing it. Also at check out the girl was kind off gruff. Kind of an aggressive vibe from the rest of the staff. The store does have restrooms by the salon if you're ever here for a long appointment. There are also some comfy chairs right outside of the salon. Lastly, there is a lot of parking in the lot out front. read more

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This review is for Diana W for the hair salon. I have gotten hair services done with her twice now and have been very happy with the result both times! She listened to what I wanted and explained how she was going to achieve that. Before finishing up with styling, Diana gave me a chance to check that the tone was what I wanted so she could make adjustments if needed, which I appreciated! I definitely would recommended booking with her if you want to try out the salon! read more

This review is for my experience with the Ulta Hair Salon located in Cupertino, but more specifically about my stellar experience with Diana my hair stylist. I wanted to bleach my hair that day spontaneously and potentially color another day, but I knew that you could book appointments online. I called the store just to check if they allowed walkins in case their service was comparable to other hair salons, and to my surprise they did allow it for my situation. I was so grateful to meet Diana who managed to fit me into her schedule despite also having another end of day appointment, she was so efficient with how she took care of my hair while bleaching and did an amazing job. She was also able to color my hair the desired color I wanted the same day as my hair was being bleached the first time because I chose red as my hair color. The whole salon was super informative, but I felt extremely lucky to have received Diana as my hair stylist as I came to find out that she has been working in this industry for well over 30 years! She made my experience so pleasant by allowing me as a walk in, and taking such great care of my virgin black asian hair while bleaching, I felt apprehensive about the quality of my hair since bleach seemed invasive and damaging; but Diana was able to inform me of products and ways of managing my hair after that left me feeling a great sense of trust in her experience. She is the sweetest and nicest lady ever, and this review is to show what an amazing job she did in helping me transition my virgin hair to the dream auburn hair I wanted. Please please ask for Diana here because you will not be disappointed! read more

Ulta Beauty - Virgin black hair to Auburn by Hairstylist Diana - Cosmetics & Beauty Supply Near Me - Cupertino, California

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I was having issues with making my purchase online all day so I decided to take the risk and drop by the store on my very short lunch break. Eddie the manager greeted me immediately and the second I told him about my situation understood I had limited time and that I knew exactly what I wanted. He personally darted around the store finding EXACTLY what I wanted and in 5 minutes I was out of there with my stuff AND the online discount I was supposed to get online if the website/app would've worked. I have no idea how much Eddie makes working at Ulta but this man deserves a raise!!!!! @ Eddie's Boss!!! Super quick, kind and effective!!! read more

This is the best place to get everything related to beauty. They have so many different brands. From Prada perfume, Chi shampoo, and etc. It's a huge store too not like a little corner store. They have a rewards program that gives you discounts when you spend so much. But they do ask for you email and then you literally will be spams with discounts and promotions. The staff at the cashier seems friendly enough, I have never had a problem with them. Before you reach the cashier, there's like a bunch of tiny little sample bottles that cost a few bucks. Hard to resist it. read more

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They closed before the time of closing, and lied saying that right at night their register still working at 9pm

Love going to this ULTA. It's always very clean and organized, which makes it super easy to find everything I need! I find that they're usually in stock of all my essentials. Staff is always friendly and helpful too. read more

Diana W is at Ulta Cupertino now and she is really sweet, just very hard to get her full attention as she will double book and triple book her schedule. So processing color takes a while, getting your hair washed takes a while, and things like deep conditioning are offered but then it helps her with the many clients she is juggling. Stressful to have to do it this way but this is how she runs her shop. So expect to be there twice as long as your appointment, or to leave with a cut not what you wanted as she's doing a color in between... wish Ulta would just lock the calendar so stylists can't double or triple book. I get they need to make money but the client experience should be pleasant and complete and that should come first. read more

I used to only trust my cousin to do my hair and when I found myself in a pickle because my cousin had been traveling out of the area. Hair stylist Diana from Ulta made herself available when I walked in and now I have returned to this Ulta for her 3 times even though it is not so close to home because Diana gets my color right! read more

I needed a shower cap and got one, although the shower cap made by Drybar was on the expensive side in my opinion ($16 + tax if I remember correctly). My brother and I walked around the store upon entering Ulta to find a shower caps. We ended up asking an employee where they were, and I apologized because she was technically off the clock. She kindly helped us anyway! The employee showed us the only shower cap she knew they had, and my brother grabbed it for me with no hesitation. He ended up getting one other thing before we checked out. It didn't take very long to get through the short line. The cashier gave us a free gift as a perk for the purchase, and mentioned that Drybar was having an event there the next day where I could get my hair done for free! I signed up, but only after talking to a Drybar representative about their experience with African American hair. She said the Drybar products worked with all hair types. Well, I ended up canceling the appointment because although the products may work with all hair types, not all hands are gifted with African American hair and I didn't want to walk out of the appointment upset. Better safe than sorry! I still use the shower cap regularly, so there's that :) read more

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Henna is my go to girl. After wearing a mask for almost 3 years, my face was a hot mess. She has help me to restore it and guide me to some new and updated face care. The rest of the team in the store is always very nice and pleasant and I enjoy shopping there as it's near my work. read more

Salon Review- Diana She is an amazing stylist and always leaves me feeling confident and beautiful. I am a huge fan or her haircuts. She is a great listener and you can tell she loves doing what she does. 5/5 stars read more

The girl who was on cashier tonight at 7:10pm was lazy and have absolutely no customer service skill. She was outrightly annoyed when I asked questions regarding the sales that they currently had, which could've been easily answered by looking up the sales online, but she called over her manager to "deal" with the situation instead of doing the work herself and then later act annoyed that I didn't take the items. She didn't ask me for my membership number before asking me to pay and only told me I can't add my number anymore because I already paid. Like girl, if you hate your job that much, quit! Don't take it out on your customers. read more

Diane did my hair at this Ulta. She's the sweetest! She also gave my hair a light color which I love. My hair didn't dry out tremendously and is still healthy and soft even after a hair dye operation. She was gentle and took the time to think about which color would work best for me. +++++ I would definitely recommend her! I'll be back when my roots grow out. Thanks, Diane! :) P.S. - This is my husband's account :) read more