Employees were outstandingly rude they for sure were stereotyping me because the whole time they were just staring and looking me up and down the whole time with ugly faces even my mom saw it too and took a picture read more

Sara and (Victoria or Veronica) lol can't remember which name sorry girl! Such a vibe super sweet ladies and V recommend the lash primer after trying it out and I left w/ the two items I initially came for and continued shopping around the mall and couldn't help but go back to MAC for the lash primer ! Soooooo good!!!!!! read more

I wasn't planning to get a brush but got a lipstick foundation and brush .knowledgeable staff too

Super great customer service!! Swung by to grab lipstick and the whole process took less than 5 minutes! I walked in and was greeted by a staff member. She helped me find the shade I was in search for. She was super sweet! Great customer service!! read more

Sarah was super friendly, patient, and knowledgeable! My mom and I had the best experience ever and it has been a long time since we have been to Mac store! Thank you Sarah for making our experience wonderful! read more

MAC - Cosmetics & Beauty Supply Near Me - San Jose, California

AMAZING customer service -- in fact, the best customer service I have ever received while shopping at MAC. Sarah and Angie were refreshingly welcoming from the second I came into the store! Not like the typical commission sales associates you sometimes encounter at retail stores. They both were open, honest, and very warm. I typically stick to wearing makeup for special occasions, so shopping for makeup can be a little daunting. I wasn't 100% confident in the foundation back at home. Sarah was immensely helpful, took the extra time to test different foundations on my face, and was proactive in finding the perfect shade for my skin type and tone. She made me feel very confident leaving the store and I am excited to try out the product I purchased! Thinking about stopping by this location? Ask for Sarah! Highly recommend her expertise. read more

************* REVIEW 235 **************** Love this MAC Counter at Nordstrom here. Make up artists that I love Lauren, Ajene, & Roque. Especially Lauren, she knows how to transform me from a plain Jane to a photogenic shot. Unlike MAC store, you have minimum buy, not here, but I always left with buying more. Love the fact that is never a pressure to buy! The service I got here is 100 times better than MAC boutique. My mom'ts favorite store & she loves Lauren. & we can earn points to shop here & MAC! ** My newest FAV MUA - Lauren ** read more

MAC - my FAV MUA @ MAC Counter - Cosmetics & Beauty Supply Near Me - San Jose, California

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Excellent customer service - incredibly helpful and knowledgeable. I have been out of the makeup game for some time now - avoiding it somewhat all together with the exception of powder and mascara. Karla made me feel very welcomed and taken care of in finding the right liquid foundation for my skin type. She even took me outside with a hand mirror to make sure it looked okay in the light. Pleasant experience and located right near mall entrance. Fantastic store and staff! Thanks Karla! read more

I bought a foundation online and it was not the right shade. Trying to return in this store and was only told that they cannot accept my return because the purchase was made online. The policy on their website clearly says "You can return items (excluding items purchased using a MAC Pro Membership) to any free-standing M·A·C Store in the United States (excluding department stores and airport locations)." What a rubbish branch. read more

This review is for the Mac Store located in Westfield valley fair mall not the one in Nordstrom or Macy's. I was looking for a good coverage foundation. I used several brands in the past from Estee Lauder to Dior skin but didn't satisfy 100%. So I wanted to try out the Mac foundations to see if I can find something that I like. Store was fairly crowded probably 7-8people were shopping when I walked in (Sunday afternoon) Penny came over to me shortly after and asked how she can help. After I explained her what I'm looking for, she was above and beyond helpful. She recommended 3 different types of foundations that Mac has, explained the differences in between and swatched 5 different shades on my skin. Aannddd Bingo we found the one that perfectly matches with my skin tone. She was super helpful, knowledgeable and nice. I'm actually surprised and treated much better way compare to my Sephora experience. 5 star to Penny, thanks again for your help! read more

I'm giving 5 stars to Kassy who was the make-up artist that did my makeup for my New Year's event. The makeup stayed the entire night and I got tons of compliments on it. Kassy was friendly and very pleasant! read more

I love this location & the products! I'm so mad at myself for not remembering the name of my wonderful stylist. I tried logging in to my account and wasn't on there either. Even on a busy day, she ran right over to make sure I had what I needed (it's been about 4x of a similar experience) never pushy, never judgmental, exactly what you need. read more

I love makeup, and the whole process of applying it. It's like a therapeutic ritual for me. But sometimes, I just want to sit back and have someone else paint on me like I'm an empty canvas. Marissa is an amazing MAC makeup artist. I've gotten made up by her twice now. I love her super precise techniques. She can make me look super glam and flawless, without looking overly made up. I've been super happy with her work each time. I also love all the colors they can play with. MAC is fabulous like that. And I'm all about the fake lashes. I never go wrong with the #3 & #7 lash combo! ;) read more

I rarely get my makeup done professionally, so this was quite the treat! After deciding on an outfit to wear to a futuristic-themed event, my friend recommended I check out MAC for my makeup look. So after checking out the reviews for the freestanding store inside Valley Fair, I was a little intimidated and called Nordstrom. I was transferred to the MAC Counter inside Nordstrom and discussed my needs: Pretty, yet futuristic makeup in the colors of my dress. Focus on the eyes and do whatever you want. Karla sounded genuinely excited to help me and made me an appointment for the next day. As soon as I arrived, Karla greeted me with the same perkiness she had on the phone and immediately took a look at my dress that I'd brought along and got started. She was careful and thoughtful of what she was doing and it was clear that she had a specific idea and was intent on executing it perfectly (all while having me check her work and make suggestions throughout). About forty-five minutes later, we were both squealing with delight at her amazing artwork. A quick hug later, I got up, purchased the lipstick and gloss she had used and was off. I'm definitely calling Karla next time I want to look fabulous! ____ No minimum purchase requirement here. (Although I'd feel guilty not buying something after taking up their time). read more

If I could give NEGATIVE STARS I would give them a Negative **** four stars! I was so disappointed I scheduled an Apt. 3 weeks in advance called and asked to be put on the Apt. list for this past Saturday and when I got there at 11:00 AM- my name was NOT on the apt book! I was so mad and upset. I made an apt. and the person that I talked to on the phone did not even bother to put my name down on their book?!! WTF! so disappointing-- needless to say they were completely booked and couldn't help me. There was only one person there when I got there the other MUA was missing in action and the other guy that was supposed to be there at 11:00 AM was also no where to be seen! Then the nice lady from NARS counter was kind enough to help me and make my day! Thanks to her I was dolled up and ready to go to my daughters party. So if you want to get STIFFED by the MAC people-- make an Apt that they will not write down! Totally unprofessional! I will not bother with this place again. Even the Lady from NARS said that this kind of thing happens all the time with MAC and she always has to end up helping them out. read more

I love Nordie's period. When ever i do my round of shopping i always stop by this particular MAC counter because i love the customer service. All the employee's here are friendly and helpful. It's rare when you can come and don't have to wait for service, especially at Mac. I've been helped by Junior a few times and i love his attitude! I will be back for more products :) read more

I buy all my cosmetics and perfumes from Nordstrom at Valley Fair. Samantha at the Estee Lauder counter is one of my favorite people in the world! She always greets with a hug and a smile. And she gives personal attention and offers to help her customers. She is a winner! The ladies at the perfume counters are super sweet too. But there is a woman at the Mac counter with black straight hair who's extremely condescending and rude. She was pretty mean to my friend yesterday and acted like she was not interested in making a sale. I don't know if it is company policy to act like that. But so much attitude for a few $15 lip stains is not worth it. Also, if she can't be nice to her customers, maybe she shouldn't be in sales. And definitely not in Nordstrom because we pay the premium for a smile and personal attention. read more

Nordies is awesome, no doubt about it, no disputing it. I'm a customer and huge fan for life!! The MAC counter, on the other hand, is a roulette wheel. When the staff is good (most of the time), service is bar none and always a pleasurable experience. But I've also had the pleasure of surly staff who had better things to do than help customers - even when there was noone else around, anywhere. One girl in particular was so distracted with life that she looked right through me at least five different times - I counted because I kept waiting for her to notice me: the ONLY person standing at her counter. I finally had to ask her if they were open, she said yes. I asked if there was anyone else who could help me, she asked what I needed. She grabbed me my one request then walked away again to chat with another employee. Fed up with her, I went to a different counter and grabbed someone from Trish McAvoy to help me with MAC. I wouldn't normally write this detailed a review but I've had more than one bad experience with this same gal; luckily she's the worst of them and I hope only a temporary fixture. If you have the pleasure of her people-skills, don't wait for her to wake up and care ... move on and find help elsewhere. I also hope that MAC sends pro reps to check on their girls' customer service skills and product expertise from time to time. SIDEBAR: if you want a consistently awesome experience with MAC at Nordies EVERY TIME ... go to Stanford Mall. EVERY TIME, they're just the best there. Never miss a beat and always helpful! read more

If I didn't have to give a star rating...I wouldn't! Terrible service every time I've been there for the past year, but awful this time. I can't believe the amount of "attitude" from some of the employees here...it's appalling! Walked in the door late one evening to pick up some things, a woman standing behind the counter was helping the woman in front of me...and then walked away without saying a word. I then stood at the register for about 7 minutes before ANYONE else working there even acknowledged my presence. The girl who finally asked if she could help had attitude from the start and honestly I was so turned off by the experience I got what I was there to get and left. I will NEVER return the this storefront again. Everyone working there has a stuck up entitled attitude and not sure why? They sell cosmetics in a shopping mall! read more

I went to the Nordstrom MAC counter, to get color matched and had an AMAZING experience. Tory (I'm sorry if I spelled his name wrong!) quickly helped me, he was so kind, understanding, and patient. He listened to all my needs and what I was looking for in my desired foundation. He took a look at my clean skin - he removed my makeup - and got my correct foundation matching to me, on the first try! I'm not saying it'll be that easy with everyone else, it definitely takes patience to find the right tone and foundation for yourself, but at this counter I was able to decide in a comfortable environment. This has become my new favorite counter, and If I need anything - even for refills - I will ABSOLUTELY return. Their service is by far the most outstanding I've seen. read more

Their costumer service is terrible and their employees are always walking around like they're better than everyone else because they know how to do make up. They're too full of themselves exactly why I rather just shop online than to deal with all that. read more

So today was the release of the Archie's Girls Collection and I was looking for a specific color that many other stores and counters didn't have. I placed a call to this counter at 11 AM and they told me they had one left and I put it on hold. The associate took down my name, and that was the end of it. Shortly after that, I called Nordstrom at Stoneridge and got another shade of lipstick on hold. I went to Stoneridge at 5 PM, no problems with receiving the product I put on hold. My experience at Nordstrom at Valleyfair was totally the complete opposite. I won't be giving them my business after my experiences when they released Apres Chic Collection and my experience today with Archie's Girls Collection. Once I got to Valleyfair, I go to the counter and say I had an item on hold. The sales associate asked me what name was the hold under and what product it was. I told them my name and I had "Daddy's Little Girl" lipstick on hold. Don't get me wrong, the sale's associate was sweet enough to look deep down in the drawers and even in the back when she didn't see my item by the register, but it doesn't excuse why my item was not available for me to pickup after confirming everything that morning. I was extremely upset that they would tell me over the phone they had the item set aside for me and I drive the distance to get nothing. I don't care for apologies, I expect a solution and they weren't of any assistance after that. They sold the product that was on hold, and for them to try and justify that I didn't come immediately and it was probably put back within their stock and sold is pretty ignorant to say. Anytime I put something on hold, it wouldn't be put back into inventory until the day is completely over. I go to work just like anybody else, I don't have time in my busy work schedule to come down immediately to pick up my item. As the associate asked me on the phone "WILL YOU BE PICKING THIS UP TODAY?", I said yes. Today didn't end at 6 PM when I came in, today meaning the end of the working day, end of the day means their closing time which is 9:30 PM. Do I think I'm being too harsh and critical? Absolutely not. I think its understandable that a release of a popular collection is definitely stressful and chaotic but they have to work with a certain standard, especially for a company such as Nordstrom. They need to ensure their customers get what they were promised or figure a solution, not empty apologies. I left empty handed and a very upset customer. Thankfully the associate at the freestanding MAC store let me know that I could come in at opening and hopefully get what I need from the limited stock they have for their event. I will forever love Nordstroms, but I won't be giving their MAC counter any business from the pitiful customer service I've received. read more

This review is for MAC artist, Nadia, who truly saved the day! I made an appointment to get my makeup done for a wedding, but the artist who was originally helping me was clearly struggling with creating the look I wanted (I think he may have been new and being trained at the time). I was running out of time and completely unhappy with what was happening with my makeup. So I got the attention of some other artists and expressed that I was unhappy with my makeup. Nadia stepped in and took over, starting my look from scratch, even though I wasn't booked as one of her clients for the day. I told her I was short on time, but I appreciate that she didn't rush the process. She still took the time to do my makeup right, and she nailed the dramatic smokey eyes I wanted with very little input from me. Thank you Nadia, you were an angel, even under pressure! I will definitely be requesting her for future appointments. Several of the MAC artists apologized for the rocky start which was really nice, and were thankful that I vocalized that I was unhappy so that they could fix the situation for me. That's the Nordstrom customer service I know and love. read more

Always an abundance of artists. Always the best in-store events!!!! Always helpful... What an adventure!

I must've Admit I'm not a make up girl. My grandson and myself Used to go to the mall a lot When he was much younger about three years old we started going. We would go into the Mac store and he would give me his version of a makeover from very little.He is now 10 years old. We still go to the mall but not nearly as much as we used to when he was younger. So we were walking by the Mac Store yesterday and i said do you want to give me a makeover Like you used to.He smiled laughed a little and said yes So we walked into the Mac store and he began To give me my makeover. I didn't know now his intent was to make me look like a clown. The people in the store were being extremely nice and this really impressed me. One lady was filming us and she went up to The kids and ask them what their inspiration was Those little stinkers said Shrek. They painted my entire face Green and honestly I had the best time it brought back some really good memories. I try not to take life too seriously. My grandson is a brain tumor survivor and a perfectly healthy normal 10-year-old child so I am blessed and try not to sweat the small stuffIn life. I appreciate the Mac store for not Ruining that memory for me and letting us make new ones And having such an Excepting great kind attitude. Each and every employee in the store that day Deserves recognition for that. You never know Someone's story.Thanks Mac Employes read more

Love the MAC counter in Nordstrom's! I've been here a couple times now and am ways happy. Had my makeup done by Nadia yesterday for a bachelorette party and LOVED my look. She was super helpful and patient, even when we tried 3 different lipsticks. She just wanted me to love it. Will definitely be requesting her or Nicole who did an amazing job on my friends makeup. read more

I like coming here cause the staff at Mac counter actually like to help where as in the actually Mac store they really don't pay attention to you. Jr helps me all the time when I come very helpful! read more

Amazing Mac at Nordies. These people know customer service and their stuff. Go to this one instead of the MAC store inside of Valleyfair they are much friendlier and helpful. Their makeup artists are superb as well if you're getting an appt for makeup with them. read more

Been going here for a long time but this review is for Gwen, who is a great make up artist and explains make up options and application techniques with so much patience! Wish you all the best Gwen! read more

This is NEITHER for the product NOR for the Nordstrom itself BUT for the bad customer service that I got on Saturday October 1th. I made an appointment for 2:30 from 3 days ahead and I was there on time. They make me wait 20 min which was OK because I could see how crowded it was. But what it bothers me was the very unprofessional manner that i faced that day. The tall guy who seems to be a manager was rude. No apologies for making me waiting and at the end I left there without seeing anyone ! I walked into a MAC store in the mall. I was there before but based on people' s review I thought the MAC people in Nordstrom are nicer. Surprisingly, I had a very great experience with a girl named "Emily" if I am spelling it correct , in the mall. She helped me a lot with honest opinion. I am not saying that the are bad because I am big fan on Nordstrom in general but based on what I experienced, it was very unpleasant experience. read more

The products are so good.. wish the staff was half as good.. i just kept waiting for someone to help me.. saw a bunch of staff just chatting around at the register but no one came to help out.. this slow pace continued through out.. Was a frustrating experience overall.. i asked one staff to put eyeshadow on me so i could decide if i wanted to buy one and they refused abd asked me to take an appointment.. i have never seen such treatment at macys even.. Would think twice before going there next time. read more

Carla at MAC is so patient and great at seeing your vision for what look you are trying to achieve. She's honest about what looks great and what doesn't. I'm definitely coming back to her after she helped me get a new eyeshadow and brow pencil. read more

I came in last Friday and the store was pretty busy. I battle Rosacea and adult acne which has left me with large dark scars and large pores. I was matched up with Karla and I cannot thank her enough! She was very professional and made me feel fabulous. She sat me down and worked her magic! I went with all her recommendations. I have gotten so many compliments since that day. She gave me that boost of confidence I really needed. Thanks to her I feel great! read more

I recently visited the M.A.C. counter in Nordstroms at Valley fair with a few friends and I have to say that overall the counter is being ran well and the makeup artists are amazing. Provided are just a few details related to the service we received: Makeup Artists: We were approached immediately and asked if assistance was required, the make up artists listened to what we were looking for, brought over samples and completed a demonstration on how to reach the "look" we were seeking. Counter: The counters were clean, all of the samples were stocked and free of trash. Counter Manager: As the make up artists was applying my makeup, a Manager named Nadia came over and asked how I was doing and what I thought of the colors/shadows being used. I noticed that Nadia was making her way around to all of the customers in efforts to make sure that they were satisfied!!! I will definitely being going back to the M.A.C. counter at Valley Fair Mall due to the superior customer service I received. read more

I had an appointment for a full face. It costs $60 with a free mascara. My makeup artist was late a couple of minutes. He was very friendly, but did not know what he was doing. I mentioned to him that I rarely get my makeup done and he took it has I never do my makeup.. my eyebrows were not filled/ blended you can see where the pencil was used. Barely any eyeshadow was used.. Honestly I could've done a better job. It definitely wasn't worth $60. I would recommend visiting the Mac at Nordstrom to get your makeup done, or know the exact artist you want. read more

I just had boudoir photos taken for my fiancee, and needed photoshoot-ready make-up. I arrived for my appointment to find that two girls called in sick and Maricela (I hope that's the right name) was on her own! She still spent 45 minutes with me making sure my make-up was amazing. I don't wear make-up usually, and she walked me through what she was doing, talked me through the fake eyelashes, and when I walked out I felt like a supermodel. She was friendly, listened to me, and her make-up styling was amazing - and I just got one of the teaser photos from my shoot and I just can't believe it's me. Spectacular, will go back to her for everything I ever need make-up wise. No pressure to purchase, but I bought (beside the eyelashes, clearly) lipstick and gloss. Absolutely cannot recommend her - and the Mac counter in Nordstrom! - enough! read more

I have never been to a MAC store where I received good customer service. They are so bad with retuns. You buy hundreds of makeup items from them but God forbid if you want to return want of them. They have such bad attitude!! read more

I tried this MAC store for the first time and I was amazed by the customer service. They really helped me with my query even though the store was crowded. They really helped me to find the products which I was looking for. Normally I buy Mac products from Nordstrom but will definitely visit here for my future purchases. read more

There is a guy in there at valley fair mall, I asked him to help me find Mac bb cream and didn't even remove makeup before trying the product , I ended up buying wrong shade and it's making me look dark .. Very bad customer service. He was very reckless too read more

Bad experience at the trunk show! The reason why I'm giving them ONE star is because: 2 weeks before the actual event, I booked for a 2:00pm appointment. The guy said someone will call back to confirm the appointment. I waited till the day before the event STILL NO CALL. So I decided to give them a call myself, turned out I was not on the list but would be able to come for a later appointment. I was fine with that however, the day I came in, I was asked to wait on one of the chair. Looking around there were a bunch of MAC makeup artists walking around, some were not even doing anything, just talked to their fellow associates. I ended up with probably the guy that took my appointment the day before. (sounds like him) During the process of putting make up on me, my makeup artist kept on going to the cash register and ringing up OTHER customers, probably 3 customers during my appointment. Compare to the other makeup artists that were helping the customers to my left and right, they actually stayed there for the whole appointment teaching the girls how to apply the makeup and what brushes to use, step by step. I thought mines was sloppy, he was more into making sale rather than helping me. He didn't even bothered to blend out my foundation evenly, making sure there are no places that still a had freaken line showing the blending was uneven. After he was done, my face was cakey with foundation. Also another thing was urked me was if I knew I was charged for the fake eye lashes I would not have not let him put it on. OH come on, at least let your customer know first, all you said before booking us was a free event, teaching the customers how to use the make up and introducing new spring products! I wasn't satisfied so I just wanted to leave. In the beginning I thought if i like the work Ill buy what I like if not then Ill go. When I told him I'll think about it, his bubbly personality and smile all went away and said I needed to pay for the fake eyelashes. This is not the first time I have been to one of these. This time my makeup artist disappoint me. If I ever go back to MAC at nordstrom I would AVOID him. I wish I had the makeup artist that was helping the girl next to me!! read more