I go here sometimes. It is a really small store for a Sephora, so I find it better for browsing than actually going in with something in mind. I do most of my Sephora shopping online. read more

While the employees are usually lovely, the store is never too busy, and I tend to go to this one because it's most convenient - I was unfortunately made aware today that their 60 day credit back policy was no longer in place and the manager wouldn't make an exception for me as a loyal VIB even though I was only 5 days over the limit. I know an exception could have been made because that's within the manager's capabilities (I used to work retail), so looking me in the face telling me you can't was extremely disappointing. She could have let me leave feeling extremely grateful and now knowledgeable on the updated policy, but unfortunately from experience, I know that only the squeaky wheels get the grease (meaning if I had caused a scene and thrown a fit, then I would've gotten the exception). I'm not sure why these types of customers get rewarded when the compliant ones have to walk away but that's just how it goes. I had additional purchases I would've liked to make but because of how unhelpful the manager was, I decided to just buy online instead. If you'd like to reconsider, I'll happily come back in to make the returns and purchase other items. read more

I stopped by this Sephora numerous times and whenever it's close to closing time the staff always look so dreadful if anyone walks in. If I asked for help they all looked like they didn't want to help instead were forced to. I asked my bf to go get a gift card for me for a friend today and the staff treated him so rude and was saying that stuff won't be given out unless ppl out 50 or more on the gift card. And they didn't even have the holiday ones in stock. They're always low on stock on stuff and always look like they don't wanna be there. No one put yall there. Jesus Christ. Have some good heart. If those staff don't wanna work there they can leave. read more

A smaller Sephora than what I am used to but conveniently located in the Westgate plaza. Not as many employees to help out though it seems and they have the essentials but not nearly as much as other Sephora stores. read more

I don't usually go to Sephora often, and when I do, it's mainly to try products and find the right shade for my skin. Honestly, most Sephora locations--especially the ones in malls--make me feel really intimidated or ignored, like I don't belong there because I'm not a typical beauty person with perfect skin. Sometimes I even feel like I'm being treated suspiciously, which makes the experience even harder since I already struggle with social anxiety. That's why I want to shout out this specific Sephora (in the shopping center) -- I built up the courage to stop by while running errands, and I'm so glad I did. From the moment I walked in, I was greeted warmly and helped right away. The person who helped me (I believe it was Stephanie or Tiffany -- with a Y) was incredibly kind, patient, and helpful throughout the entire visit. They took the time to color match me, made sure the shades looked right on my skin, and even recommended some great alternatives from other brands I would've never tried on my own. I left feeling confident and cared for -- something I've never experienced at other Sephora locations. I'll definitely be coming back to this one for any future skincare or makeup needs. Thank you for making me feel seen! read more

This place... I only come when I have to. It absolutely reeks of perfume. I still smell like it, and I left 10 minutes ago. They really need better air circulation. I also came in looking for something really specific (needed a 12 inch section of one display), and got shunted out of the way by a sales associate and some lady she was helping. They just swooped in, booted me out of the way, and stood there blocking me, even though I was there first, and then acted like I wasn't even there. It was incredibly rude. I left - will take my business to Los Gatos. No thanks. read more

Sephora wasn't as packed as I expected it to be with Christmas being around the corner and all . Pleasant surprise! I lucked out on the curbside pickup option however . (￣￣) By the time I arrived to the parking lot and secured a spot it was 7:10pm . 10 minutes after the curbside deadline . Not an issue to step in and show my barcode , I went to the front desk or check out register and told them I had a pick up order . The friendly Sephora ambassador helped escort me back towards the front entrance where they have a secure locker . My items were then tallied up by number of items ordered and handed to me . Quick and easy ! Although once I walked in and out the pretty aromatic scents of perfume got to be too much for me . This is probably a personal thing but I am sensitive to smells and left with a bit of a headache (*´｀*) read more

SEPHORA - Curbside pick up ends at 7pm - Skin Care Near Me - San Jose, California

I like coming here because they are never busy compared to the valley fair location and the other one in Santa Clara. I was here last week after hearing about their 30% off sale on Sephora products. Karolina assisted me during my visit...she was knowledgeable, friendly, and super helpful! It was a good experience so i went to buy more makeup a couple days later. On my second visit, Tori helped me. She had a fun personality, listened to my needs, and quickly helped me find everything I needed. This is my new favorite sephora location. read more

I can't say thank you enough to the sales rep, Kindred. She was very polite, helpful, kind, patient and made me feel welcome.. Kindred knows what she's doing and was a pro at it. Kindred answer all my questions and concerns and recommended a few products which I end up purchasing. Would definitely be back to purchase more products as gifts for friends and family... read more

I like how organized this sephora is but they have bad inventory ljke always low on stuff testers are dirty staff ignores you i was waiting at cash wrap for probablt 10 minutes till somebody finally noticed me read more

Thank you Valeria for making my experience in purchasing makeup fun and easy! Thank you for making me feel beautiful.

I love this location! It's always clean and well stocked. Maggie helped me recently and she was amazing! She was super nice, helpful, and professional. Didn't make me feel bad for asking for a few items that ran out of stock on the floor. Thank you so much Maggie! I hope you get a raise. read more

Alondra always helps me when I go in. And I love going to that location because of her. She's very knowledgeable and very kind and takes always takes her time helping me read more

I had a really frustrating experience at Sephora recently. I came in to exchange a hair mist I had used twice--within the 30-day return policy--and was met with a ton of unnecessary attitude from the woman at the register. She told me it was "more than gently used". Two uses doesn't magically make a product unusable for return, especially when your policy allows it. It was also funny considering that prior to me going up the register, a different staff told me to get this new product and said "if you don't like the product, you can just return it anyways" Funny right? Back to the lady at register, when she wasn't able (or willing) to help me, I politely asked if she could throw the bottle away since it wasn't any use to me. Maybe thinking they could donate it or put some use to it, speaking it was a BRAND NEW BOTTLE. There was a trash can right behind her, but instead she told me to toss it outside. Seriously? I don't understand the point of having a return policy if I'm going to be judged and treated like a nuisance for using it. Sephora, I expected better. Train your staff to treat customers with basic respect. read more

Don't know how the hell the hire these so called beauty experts to work there when they are never really actually helping. There were so many girls working there the day I went but no one came to help me at the counter. The counter was empty and I was standing there for 10 minutes was in a hurry and my toddler was crying. But they didnt give a shit. Finally when I said hey can someone help me I need to make a purchase did someone bother coming. I also had a return to make and she was so bitchy! I had to read her the policy myself before she bothered listening to me. What's sephoras criteria to even hire people?? Be stupid and bitchy? read more

I'm pretty lucky to have about 9 Sephora stores close by to me (driving distance of course) but I prefer going to this location because it's a standalone store that's not connected to a mall or inside a mall. Parking is so easy, I can literally park in front (which I did just recently) and can get in and out quick. Inside store is nice and clean. During my recent visit, I knew what I wanted to get but also had a little bit of time to browse. I checked online first if they had the Kiehl's Facial Moisturizer in-stocked to make sure my trip is not wasted - they did. My intent was to only get that moisturizer and a few sheet masks (I love how the Sephora brand is only a 5 minute mask!) but passed through a Saie display and thought to get a tinted moisturizer. I'm so bad at figuring out my shade and Anthony was able to help me! They used a shade finder device that's connected to a mobile device - so cool! And with that, it shows a lot of brands and shades that complementary to my skin tone. It also saved that info to my Sephora account. Unfortunately, the Saie tinted moisturizer was not on the list but they still helped me and figured out what shade I was. They also did a comparable brand just to see but ultimately the Saie one was a winner! Anthony took their time to help me and was not pushy or bothered. I love how you can also order online and pick up in store here. Additionally, they have the birthday gift option I wanted as well. If you haven't signed up for their free Beauty Insider rewards program - do it! Free birthday skincare gift, earn points for free items, seasonal savings, free online shipping a ton more. read more

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Stopped in to buy some concealer. Could not find what I was looking for so asked for help. The employee was rude and pointed to the back of the store. I looked where she said to look but it was not there. Found another employee who was too busy doing her make up to be bothered. Third employee I asked was clearly annoyed I bothered her. Never did find the concealer and will definitely avoid this Sephora in the future. read more

Came in to restock up on makeup and get matched for a new foundation. My skin has been changing at 40+ and my tried-and-true brand was no longer working for my skin. I usually dread getting matched for a foundation because the associates are so bothered typically when I ask, but I was pleasantly surprised during this visit. Tiffany helped me out and made the whole process fun and easy. She provided great conversation and insights while we explored options. I went with a Haus Labs foundation and even picked up a new concealer and powder. I also got some other things too like an eyebrow pencil, blush and lip tint. I had a mailer coupon which helped bring the cost down. Thank you Sephora Insider! Overall great experience. The store was beautiful and clean despite undergoing construction. Not too busy too. Definitely will be back to this store. Much better experience than the Santana Row location or shopping at Ulta in Campbell where the associates tend to be less friendly. read more

I used to love coming to this store it's near by where I live i usually stop by and buy stuff on my list and leave, &today i had time to walk around and see what else I'm missing ,& the ladies kept kinda following me all the way trough, I've noticed that it's only me that they were following around I felt very uncomfortable even after buying and leaving the store 3of them kept staring at me standing by the exit door like I'm stealing gashhh I was waiving my receipt like leave me alone. The one day I had time to check out stuff ‍never coming back to this store again. read more

Well, you used to be able to find everything you need here, which is not true anymore. A lot of stuff are no available and even you see it in stock online for pick up doesn't necessarily means they have it, which is a nightmare. Maybe just shop online instead of going into the store. read more

Is it just me or are Sephoras popping up everywhere like Starbucks? I ain't mad at ya because they are becoming so easy to access whereas before, it required a trip to the mall. I love going to the Westgate shopping center because it has so many great spots in 1 place and this just became the cherry on top! I was doing some Memorial Day shopping here and needed a new moisturizer I had seen in several magazines. Because it was conveniently located, I just walked in and asked a staff at the cashier counter and asked if they carried it. She walked me over to where it was and offered to give me a sample. I decided to just buy it and when I went to pay, Beth told me how many insider points I had and that I was eligible for my birthday gift. I chose the 2021 NARS kit because I love their Laguna bronzer. The moisturizer I bought was the $34 Saei SPF 35 broad spectrum moisturizer which a magazine raved about how it smoothes everything without clogging, being shiny, or conflicting with make up. Can't wait to try it! read more

I went here trying to rediscover the area. I moved to San Jose a few months ago but stuck at the blossom hill area. I did not like the Sephora in Oakridge mall, so I thought why not. I needed a new foundation with my current shade. I walked in and wasn't immediately greeted by any of the Sephora employees, only the security guard greeted me. All the employees seem to be helping all the other customers. Luckily the brand I was going for was in front of the store. I tried to color match and found my shade on my own. The testers were clean and the store smelled good and fresh. All the employees seem happy and excited to be working there. I have 20 years in customer service as a manager and loved coming in to a retail store where you know the management loves their employees. I had to find my setting spray next. This was the shopping day of restocking my beauty needs. Found the brand and they had nothing. By this time i had been greeted by other employees not helping other people. However, I needed to double check if they had any of the setting spray in the back or just received a shipment. I spoke with a young gentleman, super kind and knowledgeable and part of the management team there. He checked to see and told me they didn't have any. We had a brief chat. Immediately, I knew I had to drive 20 mins away to this Sephora, going forward. I knew this team had it together and I enjoyed the interactions and vibe of the whole store. Sephora tip: find out when they get replenishments in. Tiktok and other social media is causing shortages on our favorite brands. Don't get mad at empty shelves. The employees are doing their best to stock it out. read more

One of the employees named Corina (hope I spell the name right) rocked it today I came to the store near closing hours but she was so patient and helpful. I had to find very specific items (foundation, and a concealer) for my daughter and with her help we found the right one. It's truly wonderful to get such professional service!!! Thank you Corina, you are awesome read more

I went to this Sephora because I didn't want to go to the mall. I was not offered help once. I came in to restock the makeup and moisturizer I was out of. I walked out and order it online. read more

Kenya you are such a blessing to this store! They are lucky to have you! I appreciate your knowledge of product as well as cost! You are the kindest person!! Thank you for the excellent customer service!! read more

Don't come in here unless you know EXACTLY what you want. As in Brand Name. I came in for something specific so I don't use the Amazon monster. Unfortunately that is what I ended up doing, using Amazon. Nice clear well lit store. Use to be in the mattress place. Well it. Clean. Organized by brand. A nice well dressed lady with oversized lashes on her small frame helped me. I asked for "Color Corrector" Sephora: which brand? Me: I don't know Sephora: we have Designer , Natural and everyone else Me: I'll take everyone else Sephora: is this for color correcting like peach. Me: no it's not the peach green lavender orange color correctors, it's the color of your skin and covers dark spots. Sephora: is it like under your eyes? Me: no. But it does cover under your eyes. It's called CC or Color Corrector. It's more like a foundation you apply. Sephora: ok, walks to a "brand X" Me: looking at where she is pointing. I ask which are the CC? Sephora: here are the foundation. Me: no. it's like a foundation but it's for color correcting across the face. Sephora: looks confused. You can talk to a beauty advisor. Me: ok. Is she available. Sephora: no, they are both with clients. Me: ok. How soon? Sephora: probably 15 min Me: Ok Amazon it is read more

I'm giving 2 stars because the first time I visited Sephora was last summer. I had a really helpful friendly sales associate help me. However today was a different experience. I knew what I wanted and found it quickly. When I went to check out, the cashier was not friendly at all. No hello, no thank you, asked a question and she didn't answer it. Just a cold, hateful glare. Look, when you're in customer service, if you are having a bad day, you need to suck it up and not take it out on customers. If you can't do that or at least drop a thank you after a transaction,move on to another job. There's definitely a lack of maturity and professionalism that needs to be addressed. Probably won't go back at this point. read more

Wouldn't come here again the workers are prentious af standing around doing absolutely nothing. Guess they just want the paycheck and not to be bothered. Needless to say if your looking for help don't come here but just pick up your items and go. Don't like the vibe and I've been to enough Sephora's to know. read more

SEPHORA - Pick up bag - Skin Care Near Me - San Jose, California

writing this in the parking lot- best experience I've had at a Sephora hands down. two lovely ladies helped me choose the best scent and package deals! CINDY, was so sweet and helped me the entire time. she did more than just sell to me, she actually asked me questions and tried to conversate. Best location in the bay! read more

all i did was come in here for a pick up, i get greeted with stares and looks of misery, like oh no they have to help someone and do their job the girl doing my online order she just stares at me, waiting for me to go up to her while im waiting for a "hi, how can i help you?" then she looks for my order, takes a while, and as she hands it to me "okay bye now", like trying to get me out of the store. i've never felt so i unwelcomed for such a small thing smh, never coming back read more

Cass is so great! Find her to do your colour matching. Knowledgeable all the products .. I'll be returning!! Thank you :)

Hellllooooo Westgate Sephora! I'm so thrilled for this location but my finances not so much. With Target, TJMaxx and Sephora all in the same shopping center, I might as well just turn in every paycheck here! Everything is squeaky clean and shiny. You get the welcoming vibe Sephora is known for (but not all locations deliver the same level) and you have all of your beauty needs housed in one beautiful store. I'm in love because I never in a million years would think they would move in during a pandemic but Sephora is known for changing up the game and not staying boring! No need to fight over parking at Valley Fair or Santana Row anymore. Welcome you guys!!! read more

Echoing the other reviews, this store is clean and well organized. Staff is also really nice and attentive, luckily there's also plenty of parking in this shopping center. read more

This review is not for the facility - the facility itself is not stocked with makeup removers, wipes, no sponges etc on Saturday evening. But this 5 star review is for one of their employees Alex. I had been to another Sephora earlier today and none of the employees as much as acknowledged me. Alex not only greeted me and helped me find products, but he also recommended some amazing products and spent time with me explaining in what order I need to apply it since Im a beginner. He also did not make me feel pressurized to buy anything which made the entire experience pleasant and feel good. I plan to buy all the products he recommended and will be back to the same Sephora to purchase it. Sephora, hire more employees like Alex who truly care about their customers without discrimination read more

It's a big treat to get to go to one of my favorite stores Sephora. As a single mom I don't get to go there often. I went there to the west gate Saratoga location for the first time a wk ago. I wanted a perfume that smells like the beach. First off, no one offered to help me. I passed a few employees and not one asked me if I needed help. Sad! Maybe I didn't look nice enough to shop there is how I felt. I asked one lady about perfume and she pointed her finger where to go. Not can I help u. Only bc I told my friend I can't believe no one can help me. A guy came over. Still not very friendly. Their selection was not great as I was told their a small store. Ok. I had to settle. I asked about samples. They no longer do. They need to bring that bk bc it will help ppl want to buy later. My favorite store and I felt bad about myself when I left. read more

5 stars because of Lily!! The beauty experts here are super friendly and helpful. I get my hydra facial with Lily and she is the BEST! Highly recommend her. She is very patient and answers all my questions. She helps me with what I'm looking for and my skin concerns. I am so grateful to have met her here. I referred my friend to her and he says she does a great job as well! Bunny is also very helpful when I was trying to find makeup remover. I like going to this Sephora location because of Lily and the friendliness of the other workers. read more

I went to this Sephora to look for the Danessa Myricks line and found some products at this location. The staff was super friendly and nice compared to other Sephoras that I've been to. They let me browse the store without helicoptering me and my family which was much appreciated. They were helpful in helping me find what I was looking for and gave me plenty of space. Once I found my items I asked if they could walk me through using Klarna and they helped me through the process. When I got to my car I realized I did something wrong on my end with my transaction and had to go back in. The staff was super patient with me and helped me figure it all out. I definitely recommend this location. read more

I don't think the people there want to work. I've been a rouge For about 10 years and I've never had a bad experience like that I will never go back to that store. 1. I made an order online for pick up. The store was not even busy there was one person behind me in line and one person they were helping. There were more employees than customers. I was being helped but they wanted to help the lady behind me first because apparently if you're picking up you're not as important as someone buying in store, let me just say I was moved three times. 2. Another issue was that one of my items was canceled that same day so when I went into the store guess what! ... there it was they said they had just gotten shipment which could be true but based on their work ethic they probably just didn't go grab it , God for bid they work at work. I had just left the Los Gatos Sephora which by the way five stars all the way from the moment you walk in you feel welcomed and love and excitement for makeup they let me know that I can add to my order because I had ordered the day before. Anyway back to westgate I asked to please add my item and they said they would but I would have to pay full price for it I explained that it was canceled even though it was there... they said no I would have to pay full price for it. So I asked him if they could call the Los Gatos store because they had let me know that I could add and they said they would not because they should all have the same policy. Mind you they're not friendly so I was annoyed I went outside and pretty much did their job and called the other Sephora ( Los Gatos ) where they were very nice very apologetic and let me know that they are more than welcome to call them. I went back to the Westgate Sephora and let them know finally the manager said oh yeah we can add it so three people help me out and said we couldn't and yet she was saying we could and I was met with attitude again never again I don't mind a " no "but when you start being rude and and you're wrong ....no thank you Is it first world problems ? absolutely are they getting paid to do a job ? absolutely read more

Service is mid, and this store is always out of fragrance, especially travel spray. The stock issue is out of the staff's control but their service isn't. I've had the same cashier twice now, and both times she's been friendly and commented on my SC products, saying the Sephora brand products are "slept on", which I totally agree. Today I felt more chatty so I started to mention that I grew a love for SC because I worked at Sephora for 2.5 years, but she cut me off twice, clearly not interested; so her friendliness felt fake. When I paid, she also said "Oh just one second, let me make sure is goes through"... why would say that? You're insinuating that your client's card might decline. Definitely not the Sephora client service standard I'm used to or what I used to give to my clients. read more

AMAZING CUSTOMER SERVICE! My friend and I went to valet fair and had a horrible experience. But we remembered last time we came to this location that the customer service was AMAZING! We walked in and immediately received help! I apologize I forgot the associates name but she had dark brown hair and blonde underneath! She had FANTASTIC knowledge! Super sweet and very kind and color matched my friend for 2 products super quickly! THIS IS OUR NEW GO TO STORE!! read more