Defective Bottle & Shockingly Poor Service -- Not What You Expect From a Niche House…read more I first discovered Le Labo in Paris in 2024 and purchased Thé Matcha 26. It quickly became a staple in my fragrance rotation. When I returned to the U.S., I was pleased to see there was a boutique at Santana Row, so when my original bottle ran out I purchased another one there in 2025. Not long after, I noticed something unusual: the bottle was draining far faster than my Paris purchase ever had. After inspecting it closely, I discovered micro spider-web cracks throughout the glass bottle (see photos). The fragrance was clearly evaporating through the compromised glass. For context, I've been collecting fragrances for decades -- everything from designer houses like Prada and Giorgio Armani, to niche brands like Chris Collins and Le Labo. I've owned dozens of bottles over the years. I have never once encountered a bottle degrading like this. So today I went back to the boutique with both bottles -- the intact Paris bottle and the cracked Santana Row bottle -- assuming they might offer some reasonable accommodation for what appears to be a manufacturing defect. Instead, I received a curt: "You should have come back earlier." That was the entire response. What makes this particularly ironic is that the counter prominently advertises Le Labo's 20% refill program -- the brand's whole philosophy is built around customers returning with their bottles for refills. Yet when a clearly compromised bottle is brought in, the store suddenly has no interest in helping... or filling the intact bottle from Paris (????) The real shame here is that I was fully prepared to purchase another bottle anyway. Even a modest gesture -- honoring the refill price, waiving sales tax, anything -- would have turned this into a positive experience and kept me coming back. Instead, the interaction felt dismissive and indifferent -- which is particularly jarring in what is supposed to be a luxury fragrance environment. Perfume collecting is a long-term relationship with a house. I would have happily returned every year to refill Thé Matcha 26 and likely purchased other fragrances as well. I would've sang praises and told everyone to shope here. I would've upgraded the size of my bottle, mostly to avoid with this particular defect again. Regardless.. I would have been a bigger source of revenue for Le Labo. But after this experience, I'll take my business to other niche perfumers who actually value repeat customers. The fragrance itself is excellent. The service at this boutique, unfortunately, is not.

I came into Le Labo a few times because I wanted to make sure I really loved the scent before…read morecommitting, and Viridiana was so kind, patient, and welcoming every single time. When I finally decided to go for it, she made the whole experience feel so easy and special. She's all around amazing, and I truly had such a great experience because of her.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

I love going to Diptyque. It's easily one of my favorite stores. The space is always beautifully…read morecurated with a boutique feel that's clean, minimal, and thoughtfully styled. Every condition feels intentional. From the candle displays to the soft lighting and classic Diptyque details. The ambiance inside is calm and refined. The service is always good whenever I visit. The staff are consistently friendly and respectful. A must visit if you love beautiful scents and a peaceful shopping experience.

Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

I had a really uncomfortable experience at this Sephora location today. I understand customer…read moreservice is important, but throughout my visit I felt overly watched and followed around the store. I was repeatedly asked if I needed help and if I was ready to check out to the point where it no longer felt welcoming, it felt targeted and uncomfortable. I actually used to work for Sephora years ago, so I understand the difference between genuine customer service and when staff are closely monitoring someone because they suspect theft or are watching what's in their basket. Unfortunately, that's exactly how this experience felt. As someone who works in the beauty industry and regularly shops at Sephora, I left feeling more harassed than helped. I hope management can reevaluate how loss prevention and customer service are being balanced, because no customer should feel uncomfortable while shopping.

Walked in here with no idea on where to start and how to go about the process but Nico did an…read moreexcellent job helping me narrow down my options based on my preferences. Surprisingly enough, when I pulled in two of my friends and started handing them my perfume cards to get opinions, they too started getting immersed into the experience and Nico helped them as well. The service was excellent, catered, and attentive. Not only did my friends walk out of there with two new scents to add to their collection, but I ended up getting a better idea of the scents I gravitate towards. Nico gave me the opportunity to test out a scent on each wrist and leave it on as I walked throughout the mall just to see how well the scent mixed in with my natural scent. It was a cool testing experience. Funny enough, I kept the perfume cards of two of the scents in my bedroom and the next day my entire bedroom smelt a like a mix of the perfumes. And that was just from the perfume being sprayed onto a card! Very impressed with the quality and long lasting feature of the perfume. Though it's difficult to decide which one to get, I'm excited to come back and check out the rest of the scents.

Unfortunately, the experience felt very low-energy and unwelcoming. I stopped in to test a perfume,…read morebut the associate assisting me seemed disengaged and unenthusiastic, which made the visit feel uncomfortable. Also it's a new store and they have no samples for guests.

I've been wanting to purchase Creed for a while, and on my birthday, my husband decided to gift me…read moremy 1st bottle. We walked into the store already knowing what we wanted, but we were still excited to explore the other fragrances. As soon as we entered, Pablo greeted us warmly. He was incredibly patient, answering all my questions, and his knowledge truly stood out--he knew every note, every detail, and even shared the story behind how Creed began. It made the experience feel so much more meaningful. When we finally made our purchase, he personalized the bottle with our names, which was such a special touch! From the packaging to the overall experience, everything felt thoughtful and elevated. A few weeks later, I was pleasantly surprised to receive a handwritten note from Pablo in the mail, along with some samples. That level of care and follow-up is rare and deeply appreciated. Thank you, Pablo, for making this such a memorable experience--you truly went above and beyond. You deserve a raise!

What an exquisite visit. Please see Kimmie for your luxury perfume needs. I was able to identify…read moresome perfumes/colognes for my needs so I am so happy I got to smell and try a lot. However, my nose did get a tiny bit overwhelmed, I would bring a tiny zip lock bag of coffee beans to smell in between to help as many of the Creed scents are strong. They are made and sourced with the finest I ingredients, so it's a IYKYK.

You know you spend too much at a store when the workers begin to recognize you. But everyone who…read moreworks here is so sweet!! Love Jo Malone. Their candles are the little every day luxuries that make our house a home! Perfect spot to get gifts (their wrapping is *chefs kiss*) and items for your home (diffusers, candles, soaps, etc.). Pro tip: you can get your perfume engraved here for free! Make sure to sign up for their loyalty program and you get a free perfume on your birthday!

I was kind of turned off by the snooty sales associate and his unwillingness to accommodate my…read morerequest. I came in during the Black Friday sale weekend and they were offering a four piece set with a $150 purchase. I checked the website and lo and behold they were offering a 7 piece sample pouch with the same $150 purchase. I inquired as to why there was a discrepancy, and the sales associate simply said it's because the online store shops from their warehouse, where they can hold more samples, and if I wanted to make my purchase online to get the deal, he would understand. I appreciated the honesty I suppose, those I don't really understand how much space little samples could honestly take up in their drawers. Anyway, I took his advice and purchased my items online. Sad that they weren't willing to even try to match the offer online and would rather lose out on the sale.

Absolutely loved the scent bar experience with Florra! My best friend went here with her boyfriend…read moreso I knew I had to take my boyfriend too for his birthday. I reserved an appointment for 2 ahead of time for a Sunday and am so glad I did! I believe they have a promotion if you come in on weekdays. The team was so sweet and patient as we asked questions in crafting our perfect scent. At some point, my head started hurting just because of how overwhelming it can be in a fragrance-heavy environment. The lovely staff member who helped us (I forgot her name!) helped throw away the scent strips that I didn't like which made me feel so much more comfortable. She was also incredibly helpful in explaining the different notes and layers. We ended up each getting an Eau de Toilette ($99)! I am curious about how my scent would be like in a perfume oil so I may consider that next.

There are many customization experiences out there these days from being able to create custom…read morelipsticks, color analysis, skincare labs, but Florra's custom scent bar really stands out because it's such a sensory experience. It was a lot of fun from start to finish. I learned a lot about how fragrances are built, especially the different scent layers and how they come together. The process felt very relaxed and we were encouraged to take our time sampling and exploring until we found the right combination. The store itself, is a great place to pick up gifts and unique merchandise that would be a joy to give. An enjoyable experience and highly recommend if you're looking for something interactive, creative, and a little different.

While most of the stock is overpriced, you can find a lot of discontinued stuff in this store. I…read morefound a lot of rare things here like the original Donna Karan Fuel and Aramis Havana from the 90's, Knize Ten, Helmut Lang Cuiron, etc. They also stock niche fragrances such as Creed's Green Irish Tweed, Millesime Imperial, and Himalaya. For everything else still in production or mainstream, just go to the Sephora downstairs or Macy's since their prices are a lot more in line with MSRP.

Shame on me for making an impulse buy here. The clerk was very accommodating and knowledgable but…read morefailed to mention that their prices are about three to four times the online pricing. Go there and try it out then check and buy the exact original product from Amazon or eBay. Not exactly a ripoff palace but caveat emptor!!!

I stopped in here with a friend of mine about a year ago when he thought he should check if they…read morehad a cologne he liked but couldn't find. Not only did they have it, but he was able to talk the cashier down to a great price. I've been looking online at prices for Bal a Versailles (a semi-rare French perfume) and I thought I'd check to see if they had it here so I could save myself the shipping cost. They had it but the price tag said $75! Granted it was a large bottle (3.4oz) but I can get a 2oz bottle on eBay for $15. I eluded to the fact that I wouldn't pay the full price and the cashier was very nice about explaining why it was so expensive and how he can't afford to take much less.. economy and whatnot. I figured it wasn't even worth the time to try haggling. There was no way he'd sell it for anything close to eBay's prices. I'll definitely stop by again next time I'm searching for a perfume.. that doesn't happen too often though.

This place is basically your typical discount perfume store with mostly the standard available…read moreperfumes that you might want to buy on a discount. I did not see any specialty perfumes or very hard to find ones so you might not have luck of those here, but if you are looking for an aqua di gio or an armani perfume, this is a great resource to save a few dollars.

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.