Stepping into Le Labo is always a treat, but my recent visit was elevated entirely thanks to Keanu…read more His expertise is truly unmatched, and his deep passion for connecting unique scents with each customer is palpable. Rather than just selling a fragrance, he takes the time to understand your individual personality, preferences, and daily rhythm to help craft or select a truly signature profile tailored just for you. Every recommendation he made hit the mark, and his profound knowledge of the craft made the entire consultation feel effortless and personalized. To make the visit even more special, I got to experience their city-exclusive signature samples, which are only available in-store once a year during August! Getting the chance to explore these rare, city-locked fragrances firsthand was an absolute highlight. If you are visiting, ask for Keanu--his professionalism, warmth, and keen eye for detail make the whole experience an absolute pleasure. I left with my new signature scent and can't wait to return!

This location is easily accessible and pleasant to shop at. Because it's on Santana Row, parking at…read morethe Winchester Parking Garage (where your first two hours are free) puts you in easy walking distance of not only Le Labo but a wide array of other establishments. The interior is atmospherically lit--not too bright, but bright enough that all the labels are still easy to read. Though inevitable for a fragrance store, the air is strongly scented, especially because its doors are usually closed. It can make smelling some of the more subtle fragrances and items a little difficult. The service was wonderful--I was promptly greeted, and my questions were all answered quickly and succinctly. I had a nice time browsing, and there are testers for nearly all their products available for perusal. I will say that they can be a little too eager to induce you to buy more items (I think I was asked about four times if I wanted to add anything to my purchase). You're able to watch the creation of your fragrance in a little booth to the side (it is mixed upon your ordering, which I like), and the label can be customized, making it a fun choice for a gift. Because it is constituted upon ordering, though, I was advised that the scent would need a couple weeks to mature for use. Overall, I enjoyed my experience here, and I highly recommend it to fragrance fans. Their products err on the expensive side, but I found most of their scents very attractive and think there is something here to appeal to everyone.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

After years of receiving Diptyque gifts, I finally decided to go in and purchase a new scent!…read more Jasmin was super helpful and patient with me while testing out scents. We identified which scent profiles I was drawn to and tried different scents that fit the vibe I was going for. With her help, I got a new candle for my home and tried out some new perfumes I will be returning for. I definitely recommend this diptyque location and recommend Jasmin to assist you on your scent journey. :)

Karla was working today 8/14! she really helped me out and was super kind ! Great customer serviceread more

Robbie was super helpful and very sweet!! His energy and positivity was everything to me and really…read moremade my day. His recommendations were the best and I was satisfied with my purchase. Angelica (I hope I got her name right) was busy, but still went out of her way to find the shade of a skin tint I was looking for. I really appreciated her effort and kindness to help me out even when she was busy. Came here yesterday around 6:15pm

Viv & Lou were so amazing!! They helped out me and my friend the entire time we were there and they…read morehooked up the service with their amazing customer service!! These girls were so sweet! Thank you for your patience and the wonderful kind service you showed to me and my friend!

Walked in here with no idea on where to start and how to go about the process but Nico did an…read moreexcellent job helping me narrow down my options based on my preferences. Surprisingly enough, when I pulled in two of my friends and started handing them my perfume cards to get opinions, they too started getting immersed into the experience and Nico helped them as well. The service was excellent, catered, and attentive. Not only did my friends walk out of there with two new scents to add to their collection, but I ended up getting a better idea of the scents I gravitate towards. Nico gave me the opportunity to test out a scent on each wrist and leave it on as I walked throughout the mall just to see how well the scent mixed in with my natural scent. It was a cool testing experience. Funny enough, I kept the perfume cards of two of the scents in my bedroom and the next day my entire bedroom smelt a like a mix of the perfumes. And that was just from the perfume being sprayed onto a card! Very impressed with the quality and long lasting feature of the perfume. Though it's difficult to decide which one to get, I'm excited to come back and check out the rest of the scents.

If you want an upscale sensory experience, this sleek, sophisticated storefront for fragrance…read moreenthusiasts to explore the brand's expansive collection makes SCENTS. Get it? Sharon was our dedicated fragrance expert, who guided us through the history of each scent profile, helping us discover the exact notes and ingredients that match our personal taste. She was patient and nice, which is hard to do since I'm only partial to smells I can eat whereas my wife wants me to smell like a leather pouch of woody vanilla bourbon with a cigarette in it.

I've been wanting to purchase Creed for a while, and on my birthday, my husband decided to gift me…read moremy 1st bottle. We walked into the store already knowing what we wanted, but we were still excited to explore the other fragrances. As soon as we entered, Pablo greeted us warmly. He was incredibly patient, answering all my questions, and his knowledge truly stood out--he knew every note, every detail, and even shared the story behind how Creed began. It made the experience feel so much more meaningful. When we finally made our purchase, he personalized the bottle with our names, which was such a special touch! From the packaging to the overall experience, everything felt thoughtful and elevated. A few weeks later, I was pleasantly surprised to receive a handwritten note from Pablo in the mail, along with some samples. That level of care and follow-up is rare and deeply appreciated. Thank you, Pablo, for making this such a memorable experience--you truly went above and beyond. You deserve a raise!

What a lovely store! My friend and I were walking around for some scents to try since some of our…read morefavorite kpop idols enjoy the Jo Malone brand. I was specially looking for a cherry blossom scent but it was out of season :( Though, the staff member was kind enough to provide other scents that have similar notes. I really enjoyed the blue bell scent! Lots of testers so spray as much as you want! Good in store experience

You know you spend too much at a store when the workers begin to recognize you. But everyone who…read moreworks here is so sweet!! Love Jo Malone. Their candles are the little every day luxuries that make our house a home! Perfect spot to get gifts (their wrapping is *chefs kiss*) and items for your home (diffusers, candles, soaps, etc.). Pro tip: you can get your perfume engraved here for free! Make sure to sign up for their loyalty program and you get a free perfume on your birthday!

I booked the scent bar experience for my cousins birthday & I am so happy I did. We had such an…read moreamazing time. They were able to fit us in on Sunday midday & although the store was busy, it still felt intimate which was great given it was a birthday experience! They clearly put a lot of thought and effort into curating the experience from the god / goddess personality quiz to the drinks offered, to the ability to reorder easily, the product options, a small gift for the birthday girl, and the variety of scents offered. Their employees are not only so nice and helpful throughout the experience but they seem genuinely interested in what you're putting together. Even offering suggestions to help you tie everything together. I brought a small sample of a perfume I'm obsessed with and they helped me recreate it with my own personal twist. I will be recommending everyone to Florra for a unique experience, we had a great time. Oh & the store is gorgeous!

I've been here three times now. I was a little disappointed this last time. I do like the changes…read morethey've made as they expand. Having tables now makes it feel more social and is nice when you're coming with a group. However, I felt like the experience itself was less personal. Previously, someone was with you more closely to help you get started and guide you through the process, whereas this time we were more on our own. The biggest change for me was having to start with a perfume foundation. I really loved the experience before because you could create your fragrance completely from scratch. I personally prefer very light scents, and I wasn't a fan of any of the foundation options, so I felt like I was starting with something I didn't really like and trying to build around it. It would not have been a perfume I would have purchased, especially at this cost. I was also disappointed that wine is no longer offered. It made it feel more elevated. I've enjoyed my previous visits, which is why I was disappointed this time. I hope they'll consider bringing back more of the original hands-on, from-scratch experience as an option and offering wine as part of the experience again. The staff member said it was a change made about a year ago, but I was just there back in June so it felt off. I don't like that you place a deposit in advance without knowing if the changes made.

While most of the stock is overpriced, you can find a lot of discontinued stuff in this store. I…read morefound a lot of rare things here like the original Donna Karan Fuel and Aramis Havana from the 90's, Knize Ten, Helmut Lang Cuiron, etc. They also stock niche fragrances such as Creed's Green Irish Tweed, Millesime Imperial, and Himalaya. For everything else still in production or mainstream, just go to the Sephora downstairs or Macy's since their prices are a lot more in line with MSRP.

Shame on me for making an impulse buy here. The clerk was very accommodating and knowledgable but…read morefailed to mention that their prices are about three to four times the online pricing. Go there and try it out then check and buy the exact original product from Amazon or eBay. Not exactly a ripoff palace but caveat emptor!!!

I stopped in here with a friend of mine about a year ago when he thought he should check if they…read morehad a cologne he liked but couldn't find. Not only did they have it, but he was able to talk the cashier down to a great price. I've been looking online at prices for Bal a Versailles (a semi-rare French perfume) and I thought I'd check to see if they had it here so I could save myself the shipping cost. They had it but the price tag said $75! Granted it was a large bottle (3.4oz) but I can get a 2oz bottle on eBay for $15. I eluded to the fact that I wouldn't pay the full price and the cashier was very nice about explaining why it was so expensive and how he can't afford to take much less.. economy and whatnot. I figured it wasn't even worth the time to try haggling. There was no way he'd sell it for anything close to eBay's prices. I'll definitely stop by again next time I'm searching for a perfume.. that doesn't happen too often though.

This place is basically your typical discount perfume store with mostly the standard available…read moreperfumes that you might want to buy on a discount. I did not see any specialty perfumes or very hard to find ones so you might not have luck of those here, but if you are looking for an aqua di gio or an armani perfume, this is a great resource to save a few dollars.

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.