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Santa Clara, CA

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Urban Decay

4.7 (58 reviews)
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Close up of my eyes done by Jackie while I got my hair done
Enza P.

I absolutely love Urban Decay. I gotta admit I was a bit of a non-believer at first. I tend to be picky at make-up. Don't believe all that you hear about make-up!! Just because they sell it at Sephora or a major store, does not mean you should affirm it's quality. My usual brands are The Balm, Kat Von D, and sometimes MAC. I started to take an interest in Urban Decay when a friend of mine bought the Naked Palette. It consists of a full size brush, primer, and 12 eye shadows. For under $50. Fabulous quality. Honestly this make up speaks for itself. It does cost a little bit more than MAC, but I cannot deny the quality. Also, the customer service here is beyond great. Both Diane and Jackie have done my make up (natural look and dramatic look) and I received many compliments for the work done. When you get your make up done here, you can just call them ahead of time (which is what I did) or even just walk up to them if it's not too busy. If any of you are new with getting your make up done at the mall, you basically let the artists do your make up for your entire face. In return you have to purchase a certain amount in make up. At Urban Decay, you are required to buy 4 items (FALSE LASHES DO COUNT AS A PURCHASE). When I got my make up done, I was so happy that I bought 5 items. It's really easy to spend money if you're into make up. If you're a newbie, they sell palettes with many colors that anyone can learn from. You can easily ask any of the employees to show you how to do something specific, like smokey eye, and they'll totally give you a mini show. I love everyone who works at this Urban Decay location. They give off a really warm, friendly vibe and don't make me feel inclined to buy everything. They really listen for what I'm looking for. I definitely think if you want a make up tutorial, want a fresh new look, or are just looking for some quality products that aren't cheap but are also not ridiculously expensive, Urban Decay is for you.

Andrea M.

Always go to this urban. Ok truth be told, they can be a little pushy but it's so easy to go into to Macy's and 5 mins later leave with the makeup you want and they store your colors and previous items. Way easier than going to Sephora

Thank you Jade for doing Natalie's make up! Loving it!

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Ask the Community - Urban Decay

Review Highlights - Urban Decay

“And she didn't even do my make-up :) This Urban Decay is small (located inside a Macy's), but I love it!”

Mentioned in 14 reviews

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This is a spacious and trendy cosmetic store located in Cupertino village . It is specialized in…read moreKorean , Japanese and Chinese beauty products . The store is well maintained and organized. Staffs are polite and helpful . A whole section of masks of different kinds to choose from . Prices are very reasonable and cheaper than the Korean beauty stores inside Valley care mall and Japanese supermarkets. Customers often find hard -to- sauce brands and viral products , like Medicube and specialized essence sets . They have great selection of CLIP , including their popular eyeliners and mascara . You can find both skin cares , hand creams , and make up , both for your day to day essentials and cute gifts . They have a web site that you can order in advance and then pick up from the store . So that you don't need to waste your time to go there and your items could be sold out . Parking is all around the whole Cupertino village , weekdays are easier than weekend parking .You may need to park farther and walk a little . However , you .would find parking for sure . A good place to shop for skin care and make up .

I was amazed by this store's service and products pricing…read more They greet you when entering the store and provides professional recommendations when you need help. For price wise, you will be surprised that they are cheaper than the 2 Japanese supermarkets near by as I shop quite regularly to compare the prices.

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Dr. E and Dr. J's team brings such absolute peace of mind! Their exceptional expertise allows them…read moreto address your primary aesthetic concerns with pinpoint precision. Coupled with warm and caring service, there is never any high-pressure sales pitch--they truly only recommend what you actually need. I visit regularly every year for skin maintenance: Thermage, Ultherapy, Pico laser, and Botox. Together, these treatments have literally frozen my age, and I could not be happier with the results! This summer, my college-aged daughter had double eyelid surgery with Dr. E, and even as a normally hard-to-please teenager, she is absolutely thrilled with the outcome! If you are looking for a medical aesthetics clinic you can truly trust, take my word for it--go to Cheng Plastic Surgery!

I had a wonderful experience at Cheng Plastic Surgery!…read more The front desk staff are friendly, welcoming, and efficient. Everything is well organized, and I've never had to wait for my appointments. What truly makes my experience exceptional is Kevin. He is an outstanding nurse knowledgeable, professional, patient, and genuinely caring. He always takes the time to answer my questions, explain everything clearly, and make sure I feel comfortable. He is also very approachable and responsive whenever I need assistance. I truly appreciate Kevin's dedication and professionalism. He makes every visit a positive experience. I highly recommend Cheng Plastic Surgery, especially Kevin!

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Ulta Beauty

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3.2(276 reviews)
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I recently tried out Ultas hair salon section I went to get a gloss for my hair as well as a curly…read morecut and deep conditioning treatment. This location had amazing hair stylists such as Vanessa P who did my gloss and Indelisa D. Who did my deep conditioning and haircut. I couldn't have had a better experience! The stylists were on time, the establishment was clean, the service was impeccable. I'm very happy to say that I will be going back for glosses and haircuts! The services are also very reasonably priced!

**This review is based on the Makeup Reservation only, not the rest of the store **…read more Background context: I had a birthday event at 6pm. So I arranged this appointment to fit my schedule to be able to get to the event on time. I had reservations at a restaurant at 6pm and this makeup appointment was supposed to be done by 4:15pm leaving plenty of time to make it to my event. I booked a makeup reservation with MARYAM F. On 10/03/26 at 3:30pm for "Everyday makeup application" that was a 45min appointment. I made this reservation one week prior (09/26/26) I arrived at 320pm and checked into the back salon area where Maryam was doing someone's hair. She told me "I just need to blow dry her hair and I'll be done" (THIS IS IMPORTANT FOR LATER) I waited and by 4:15pm I saw Maryam finished blow drying the girls hair. She then brought out a curly iron and plugged it in. I stood up and let her know that I would be canceling the appointment because I had an event at 6pm and I booked the appointment for 330pm and it's already 15min past my appointment and I cannot wait for her to curl that girls hair. (Side Note: This girl had beautiful extremely long hair that past down her backside) . Maryam then walked over to another worker (who was working on someone) and asked her if she could do my makeup. The other worker shook her head no. I went up to speak to the manager and let her know that I made it a point to be on time for the appointment and I understood that things run late, yet Maryam should have been transparent with me when I arrived and let me know that she still needed to finish, drying her hair and styling it and given me the correct estimated time of her finishing. Instead, Maryam had me sit there for 15 minutes and waste my time. I could have gone home and done my own make up and started planning ahead. Yet, she decided to not be honest. Which completely threw off the rest of my tight schedule. The manager just said she was sorry and she would let the GM know. And that someone would contact me about this issue. Today is 10/08/26, and I have not received any email or call from them. My tip to Ulta is to tell your staff to be honest with a customers. Honesty and integrity goes a long way. I will never be booking at Ulta again, nor would I suggest that anyone else does. Go somewhere else where staff honors and respects people's appointments and time. Like Sephora.

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Urban Decay - cosmetics - Updated October 2026

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