I placed my order online and picked it up at the Oakridge store and had such a good experience. Lush sent me an email letting me know when my order was ready, which was the same day I placed the order. They hold your order for four days and then cancel it if you haven't picked it up. Also, they don't charge you until you pick it up. When I went to pick up my order, the sales associate found it within a few seconds. To my surprise there were a handful of samples in the bag. I looove Lush samples! Thanks Lush for making my day. I would definitely use the pick up service again and will continue being a happy Lush customer. read more

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I don't know why this location has such high reviews. Let me start by saying I enjoy browsing and looking around; some workers are nice but others are just so so and others just stink. Today I wanted to use my $5 credit reward in my app and she didn't even know how to do it . And all she had to do was type in my email and when I suggested that she said I was wrong-- jokes on you sweetheart. I've worked in retail for 7 years and I ended up being right, in this case I was right and you're wrong. But above all she completely violated my boundaries and touches my phone and taps away at it without even asking !! Who DOES that?! read more

You can always tell if you are close to a Lush. It smells so good! This store has friendly staff and Lush products make for great gifts. read more

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I want to give Sophia N. a HUGE shoutout for her customer care and service. She is simply OUTSTANDING!!! For example. I purchased some soap from her at least 9 months ago. When I came back in again? She remembered what soap liked. What a memory!!! She and Her awesome manager is the reason why I love this place. Thank you Management for hiring just right and that goes for the rest of your Team!!! Come in and see for yourself the Vibes are excellent and warm with everyone!!! Sophia? You are AMAZING!!! Mahalo! Jim H. (Kimo from Hawaii) Aloha read more

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I love shopping at lush , the products smell amazing and it feel even better on the skin . The store smells incredible as soon as I walk in the staff are very friendly and very helpful.i went in and they had everything well organized really love coming here. read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

I went in to pick up some Xmas gifts that I ordered online. Customer service was excellent - everyone was friendly and helpful. I ended up picking up a few more items (some for me!) as I forgot a few people on my list. My online order was packed neatly and it was a breeze picking that up. One star off was for the glitch in the register - while the staff there was trying their hardest to fix an error on my receipt, it seemed like the issue was beyond their ability to fix and they had to call into tech support. This added about 15 minutes to my time there, which defeated the purpose of me ordering online to pick up. The issue couldn't be resolved the same day, so I needed to check my statement for the next week to make sure it was resolved on their end. Overall, not an issue with the staff in store, but more of an issue with their equipment, as I was told that glitches often occur with their system/register. But, customer service and quality of products make up for it so I'll be back. read more

I always have to stop by every time I go to the mall. Toddler insists as well. She loves the big water bowls and I love checking out the themed bath bombs they have. I also love the collaborations they've done such at Beetlejuice and SpongeBob. They are starting to put out the christmas items, looking forward to what. new items they come out with. Staff here is always so nice and are so helpful when we have questions about the new items. read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

I came by to try some of the fresh face masks and the ladies working there were helpful, they're pricing hasn't changed too much from inflation. They had a birthday party going on, which is a fun idea. read more

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To be honest I love going to this one when I need a quick restock of my beauty or bath bomb products. The parking at Oakridge mall is just so much easier than racing yourself to go to Valley Fair where you have to think about parking, paying for parking exiting and even leaving the place. But with Oakridge you just pull up on the side and you park. Anyway you're here for the Lush review anyway I like this place the employees are super sweet and super friendly and give lots of recommendations of different products if you're shopping for a friend who has specific sent favorites and whatnot. Items are always and typically in stock at this location which is super helpful . I love all the products at Lush but I do recommend only buying what you need at the time. read more

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The service here is outstanding. My daughter took advantage of their face mask spa day today and she loved it. Everyone was very sweet, helpful, and kind. They made her feel special and it was a big treat for her. read more

My visit to Lush was wonderful thanks to Alejandra. She she really knew her stuff, and helped me find exactly what I was looking for. My husband and I had a few questions about the products and she answered all my questions with patience and care. Excellent customer service! read more

My brother gave my Mom a Lush gift card so she went into the store to use it. The sales associate was so friendly and spent time recommending products for my Mom. I like Lush because you can try the products. My Mom bought the Happy Skin cleanser. The sales associate gave her a generous sample of Angels on Bare Skin scrub to try. My Mom actually gave me the sample. I tried it and really love it! Leaves your skin soft as a peach. Next time I'm going to go back and get it once I run out of the much more expensive Sephora cleanser I have (yep, I'm switching!) I love that they have pre-wrapped gift sets that you can give to people. I can't wait to go back and try more products! I have to add all of the products we tried did not smell too strong or perfume-y. read more

Lush - The generous sample of Angels on Bare Skin scrub that we took home. - Cosmetics & Beauty Supply Near Me - San Jose, California

Love the employees at this location - they are so sweet and always recommend the right stuff

Ordering online was super quick and easy and my order was ready for pickup super quickly after too! The actual pickup process was so pleasant and fast- you call ahead and let them know which parking spot you're in (it's marked in the spots when you park in the drive up area) and they come out to your car! Plenty of parking too which is nice. I am so blown away by their customer service- the associate who dropped off my order (you can open your back window for them to drop it in), was so sweet and threw in "some goodies" for me. Little did I know it was more of my favorite shampoo (that they're discontinuing, and I was picking up to stock up!!) and some amazing conditioners. When I came home and opened my bags up, I am not exaggerating when I say I almost cried. I'm so touched by the act of kindness and thoughtfulness and I cannot wait to shop here again!! read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

Sophia. N is a worker at lust. She is so kind and welcoming. She really does love her job and you can see it and how she treats all the customers. she is so kind to the customers and she's always helpful. She works really hard and honestly, she deserves a raise. -Josie and Nicole read more

Violet was so helpful in explaining all of the products to me. The patience that Violet showed me allowed me the time needed to decide exactly what I needed based on my personal skin issues. So helpful!!! Will definitely be back. read more

We went into an in store event at the Lush store at Oakridge. Nicki and her team were amazing! Our kids loved and enjoyed making their own bath bomb! All the staff were so sweet! We will for sure be visiting location again. read more

When we first walked in they mentioned to sanitize and keep wearing our mask of course. I missed the different smells and everything inside the store! Since I have been in one for 10months. The employee where friendly and helpful read more

Lush - It was about $20 for these lotions - Cosmetics & Beauty Supply Near Me - San Jose, California

I walked into Lush just to pick up some stuff for a self care evening, Amelie( I am so sorry if I'm spelling that wrong) was the most kind human ever. She was so knowledgeable about the products, recommended some amazing products for myself. I ended up with a peach bubble bar, magnesium massage bar, and a beautiful face mask Glen Coco. I really enjoy when people are welcoming into their shop, personable, and kind. Violet was also so sweet and so welcoming. They definitely are the type of employees you want to encounter when shopping. read more

Kirsten is a very helpful person that works at the Oakridge Lush Store when I come in she is always willing to help with any kind of scent that you are looking for. Thanks again for all of your help. read more

Went in tonight with my husband and the staff was so sweet! I picked a bath bomb that was a little too big for a bag and the girl checking me out wrapped it up with such care. And the other girl was noticing that my husband was doing a little dance to Taylor swift and started talking to us. They work so hard and are so stinking kind! Always love a good trip to lush highly recommend this location read more

I love LUSH!!!! The products are fabulous, smell good, and WORK!! One of my favorites is the coffee mask, leaves my skin feeling tighter and glowing. The Lemon cuticle oil does wonders for women that always have their hands in the water, I do suggest. This location is always friendly and has no issue giving you samples, Yes, LUSH fan for life. read more

Lush - Even smells like Coffee!!! One of my favs~ - Cosmetics & Beauty Supply Near Me - San Jose, California

I had Violet help me today. She was absolutely incredible helping me while I kind of went into a buying frenzy. Sweet, kind and helped with with all of my purchase. read more

Amelie was an amazing help!! Highly recommend asking staff for help when you arrive I love all their bath bombs they check whatever you are looking for they'll see if they have it in the back super awesome super nice really easy to chat with the gals behind the counter read more

Lush - To go bath bombs - Cosmetics & Beauty Supply Near Me - San Jose, California

Took me a whole five minutes from entering Lush - Oakridge to leaving with my purchases. Okay I know exactly what I wanted. And the friendly employee helped me immediately. And the cashier was waiting for me. Was Perfect! The store is super cute and small. read more

This location is inside the mall, it's right across from Sephora. When my husband and I were shopping here it looks like they did have a limit as far as how many people they allow in the store at one time, they do have you sanitize your hands prior to entering and you must wear a mask. I really love shopping here, I don't shop here often but when I do I like to splurge a little bit on the bath bombs and the bubble bars. I have tried the shampoo bar and the conditioner bar and I really did like those too. I always get the rainbow Play-Doh bubble bar? I'm not sure that that's the name but it's the one where you can basically play with it like Play-Doh. My kids really like it and I like that its basically a fun time in the bath for them, it smells great, it can act as a bubble bar if you run it under the bath faucet, and it's also soap! For the price I think it's definitely worth it, I like that they have the paper bags here to put your bath bombs and bubble bars in, instead of plastic. The staff here is always very welcoming, they always ask me if I need help or if I'd like any recommendations and I never feel pressured to buy anything which is nice. I would absolutely recommend this place if you're looking to enhance your spa day at home or just want to grab some thing fun for your kids. read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

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Girl Employee with purple hair wouldnt stop talking to me and it made me uncomfortable how many questions she's was asking me. I was visibly annoyed and she wouldn't stop talking. i left as soon as she shut up. read more

Noelle's Yelp Notebook 2014 Lush is a great addition to Westfield Oakrdige Mall. It's a smaller retail location than it's Westfield Valley Fair counterpart but has all the wonderful items made by Lush and is well stocked. Upon entering, I was greeted by the sales associates. They were very helpful when I was shopping for bath items that didn't contain anything that I'm allergic to. Great selection of bath bombs in every imaginable scent :) Definitely a great place to pick up something for yourself or a loved one. Noelle's Notes Stroller friendly Great selection of Lush products at a reasonable price point. read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

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I was in today. Came to get a mask for my Mask acne. I didn't get her name but she had clear glasses. But she was so helpful with all the products she showed me. I ended up going with cosmetic warrior! She gave me a sample of the maganminty as well. Shoutout to her. Amazing customer service. We Stan. We definitely Stan. read more

Huge shout out to the Lush crew at oakridge! I've been going to this lush for years, and their staff is THE best! Me and my sister were so blown away by them today! We placed a pick up order, and Emma Cate included this little surprise in our bag. Their customer service is always spectacular, even when COVID restrictions are in place. Always so friendly and they go the extra mile for their customers. Thank you guys so much!! read more

Lush - Extras!!! - Cosmetics & Beauty Supply Near Me - San Jose, California

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I went to LUSH couple days ago for my first time, and I could proudly say it would definitely not be my last. I'm not sure if I remember the employees name correctly but I'm pretty sure I her name was grace . Grace took the time to direct my mother and I to all the products she recommended with the elements I was looking for with her amazing communication . Grace really made me comfortable and made my first experience at lush amazing . read more

I felt profiled when I visited this store this afternoon. I had multiple employees come up to me asking if I was ok and holiday shopping for anyone. One lady kept being persistent and wouldn't leave me alone. I have worked retail so I know what's up. Then mall security showed up in the store and I did make a purchase. But why would you assume someone is stealing based how there dresses? read more

Just bought my first products for my skin. I am in love with everything I bought but their not as fresh. Be sure to check the package in the bottom to see when they were made because one of mine was made in December and it said best by February. It's now March so it's not as fresh. Nonetheless my skin feels good and I'm happy with my purchase. The girl who helped me find the items was really nice. read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

I went here hoping to try to find a gift for my daughter and daughter in law. I've seen lots of young people in here, so I figured there must be something good. I really had no idea what I was looking at or what I was looking for, but a young lady named Mariah, was so helpful. She asked me who I was shopping for and helped find products with ingredients that are important to me (paraben free/self preserving) and that would compliment each person's need (their texture of hair, volume, skin needs, etc). Mariah also helped find some nice relaxation gifts for my daughter in law (whose a busy mom of 2) and packaged then all up nicely. So happy I walked into this store! I'll be coming back, not just because of the products, but really because of the great service! read more

Shout out to Reina who helped me pick out some things that I really like. Her and I like the same scents so if she likes it I most likely will too! I love this store, all of the people there are so nice and helpful. read more

I went in Lush on 3/16 with my little niece. They were super attentive to her and helped her find what she was looking for. I was telling an employee that I wasn't having such a great day and she was so incredibly sweet and nice. Big Thank You to Danielle for being so kind!!! read more

This is beyond my favorite lush based on knowledge and customer service. I was so lucky to have come in a time where there was just one other customer on a Wednesday evening. I was blessed to have gotten Destiny to help me and educate me. I had just come in from chemo and she treated me so gently and made my day so much better... I mean it's lush, how can you not be happy leaving this store when it's all about spoiling yourself. Anyways, she showed me the new Prince Charming shower gel which leaves your hands so soft and followed it with charity pot (lotion). Holy wow, my hands were softer than I don't know what. I also got a super lovely hydrating face mask... I can't remember the name so I'll edit this part later...but chemo and all my illnesses cause my skin to become dehydrated and peel so this seriously helped. I swear though, If anyone has a passion for what they do and love helping people, go to Destiny. Before lush she used to make her own masks and such so has experimented with so many ingredients and I will now only go to her. She's the sweetest thing and even left me a nice note wishing me some luck. Like who does that? Amazing people only. read more

Lush - Cosmetics & Beauty Supply Near Me - San Jose, California

I always love lush,it's worth paying more for all natural,handmade body products ! They have converted me to shampoo bars ! I love that they always give you a samples. Lush is like my little treat for myself ! My shower experience is so much more amazing now that lush is in my life! read more

I walked into lush today with my boyfriend with the intention of finding the right items for a skincare concern I was having. We walked in & were immediately greeted by Amelie. It was such a fun time. Amelie, you're the best! She helped us find not one, but 6 great items to help me & my partner out on our skincare journeys!! I really appreciated the effort she put in to hear what we were looking for. Her recommendations were so great. It was my boyfriends first time in store so he really got a great experience as did I! Will be coming back, I love my snow fairy bar! You'll see me again soon stocking up. read more

The customer service here was amazing!! Emma and Ash were super sweet and helpful with showing me how to order online for pickup. I was able to get my products super fast within 15 minutes. Just an FYI park in the lot near old navy and Macy's for curbside pick up. They also gave me some samples to cleanse my face. I can't wait to try their products!! read more