The best customer service ever! After having the worst customer service at oakridge location I came to this location instead even if it's further of a drive. This location is always busy so I figured I was going to have to do my own research before making a purchase. As soon as I walked to the farmacy isle I was immediately greeted by swan. They asked if I needed any help or have any questions since they are a skincare expert. I informed them how I wanted to update my skincare routine due to me wearing a mask everyday and having to wake up more early. I even told them how I got a horrible reaction to skinfix. They immediately told me I have incredibly sensitive skin and pointed me to other brands that are good for sensitive stress skin. Swan was very informative and gave me good tips on what to do for my skin. After swan helped me out I was then waiting in line. The cashier was much more friendlier and helped me out with my exchange and additional purchases. I noticed every employees helping out many customers in their busy store! They all still manage to help out as many customers as they can. I thank them all for helping me and everyone else out. Thanks again swan! read more

Have been to this store a few times but this last time was the worst. I have purchased a foundation during the VIB sale which ended up being the wrong shade. When i went to exchange the item for a different shade the girl helping me refused to honor the sale price and made me pay the difference. I mentioned it and she just said "when you exchange you loose the discount " which i was confused by. She also wasn't very pleasant which is another reason i didnt want to argue. I then went to a different Sephora where they confirmed the discount should have been honored. WOULD NOT RECOMMEND THIS LOCATION. read more

This review is for Jasmine, who was working on the floor to help me pick out a setting spray. She is absolutely darling and lively! I had a great experience with her expertise. read more

Ever since they moved to a bigger area in the mall, the shopping experience has been better. The customer service is great, they spend time to show you the products you are asking about. And if you get a good associate she will help you figure out which one is best for your you depending on your skincare needs. There are so many different products on the market today that it's good to get expert advice. The store is a bit busy especially on weekends so the line can be crazy long. Overall, a good store, on the expensive side so spend wisely! read more

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Come on Sephora! Do what's right! My son purchased a $75 gift card for his little sister from this location (which is 2.5 hours from where we live) and when she went to use it and the cashier said "there's no money on this card." I spoke with Christopher the manager and he did call me back after me making 2 phone calls. He said he would have to contact loss prevention and he would get back to me. Have not heard back from him. This is ridiculous and I feel Sephora is a very unethical company that takes customers money in hopes they will just give up and not want to spend the time and efforts to get their money back. We have a bank statement with the proof of purchase, I told Christoper that I would be willing to drive there so we can look at the security cameras to prove my son made the purchase. All this because Sephora is incompetent and does not have a system in place to take care of this!! I have read numerous reports just like mine on-line about gift cards and Sephora. Stay away from purchasing gift cards from Sephora people! read more

Just made a purchase here and I want to Thank Sonia and Tatiana for all their help. They are both so sweet and very knowledgeable. Thank you both for a wonderful time and keep up the great work! read more

This review is for a selected few arrogant plastic snorts in the store who think they are some Space scientists of makeup. Absolutely disgusting service and plastic behavior. I would prefer normal looking and dignified over being cosmetically pretty and insulted. Never coming back to this location. Way better Mac and other makeup stores around where happy faces are waiting. Don't welcome people if you don't have staff to attend to customers. The COVID warning signs looks like strategically placed brand promotions. Lol In case you can't live without Sephora there is one on the moon somewhere with good people and managers around :) read more

I used to love coming to this store pre pandemic. I have gotten my makeup done here and have shopped for years here. Now it looks like the employees get mad when a customer asks for help. The attitude I have been given and as others have said, everything always seems to be out of stock. There's no point of coming here unless I know what I'm looking for because no one will help. Santana Row is somewhat better but that's not saying much. read more

very good customer service and i could find everything i needed. very crowded but still very well organized and stocked

What's the point of online pick up order section when I'm going to get ignored and disregard. Bad costumer service all around. Should get better training. read more

It can get pretty busy in this store. My skin care that was carried by Target in the past is now available at Sephora. I find that awesome! It's easier to get stock of what I need! Everyone is very attentive and helpful in this store! read more

I just wanted to say that Cody was the absolute best! Literally just left and wanted to write a review right away haha. He was helpful in showing us where certain brands were, checking for product we were looking for, answering questions, and helping us choose a concealer for my friend. Thank you Cody! read more

OK- so I'm 30 years old and have never bought anything from Sephora. Why you asked? Well, it's because I don't know how to fully utilize my feminine skills. I know enough just to not look plain when I leave the house but I never look stunning, in my opnion. I put a lot of work into the gym, a lot of effort in the kitchen, and a lot of time into Yelp (obviously) but I never took the time to make me look pretty. I have watched a few YouTube videos on how to properly apply eyeliners, eyeshadows, etc. but I can never get my makeup to look like that. I get pretty pissed off. Back in March 2010, I got MAC to do my makeup for a party and I still look at that picture till this very day (it's on my profile)... I still haven't been able to replicate and I still find myself silently cursing at my makeup artist for being able to transform me that night whilst I can't no matter how many times I tried. I guess I need to try harder. This past Sunday was our New Years. I tell myself that this year will be different. I want to not only eat healthier (not just to workout like hell to lose weight) but to also pamper myself every single day. Perhaps spending a little more time in front of my bathroom mirror each morning now isn't technically "pampering" myself but the outcome of it is effective. I have been feeling pretty each day and w/ a little more work, I'll stop bashing myself over my weight. BTW- today is day #2 of a healthy lifestyle; Insanity before work, gym after work followed by a strict eating schedule - breakfast: 2 boiled eggs, snack: 60 cal (sugar-free) chocolate pudding, lunch: Chinese chicken salad, snack: Weight Watchers' mozzarella string cheese, and dinner: shaken beef wrap (using whole wheat and low carb tortilla). Total calories: 780-850 calories! Anyway. I bought the "Smoked" kit from Urban Decay and a Sephora Glossy Pink Crayon Lip Pencil.. I freakin' love it! Yesterday I used green eyeshadow because I wore green stripes and today, I put on blue eyeshadow for my dark blue top. My Urban Decay "Smoked" kit comes in the following colors: Kinky, Freestyle, Mushroom, Backdoor, Blackout, Barlust, Rockstar, Evidence (blue), Loaded (green), and Asphalt; the kit comes w/ primer and a black eyeliner.. I need to return to get foundation but the blush I will get from MAC because I love MAC's blush.. Service is great, the lines are long, and it's ALWAYS crowded. Makeup is expensive as hell. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Santa Clara, California

Sephora has good makeup products and have testers to see if you like the product or not. However what really turned me off about this location was that I had asked for a sample for a certain concealer, and one of the girls working said that she couldn't because according to her, it's so hard to give samples for concealers because they aren't from the squeeze bottles but yet, another Sephora location gave me a sample of the same concealer and it didn't look hard for that employee of that other location to give me a sample. Also, a skin beauty specialist got very upset and just walked away from a friend of mine, who was with me because she didn't buy any of the skin care products she was sampling. Just because someone wants to try out a skin product to see if its the right product for her skin, it doesn't mean that they are required to buy. I don't think I would come back to shop at this location. read more

I've been to this store a few times but today's shopping experience made me felt really uncomfortable. I was shopping for the Ordinary skin care products, and I've picked up 5 items from the shelf. I was carrying 3 of my HEAVY shopping bags from another store, so I had no more hands to carry all of them. So I placed the 5 items into my shopping bags, to pick out more products. One of the worker came up to me and kept looking into my bag. I believed she thought I was not going to pay for them? Then the same worker offered me a shopping cart and FOLLOWED me throughout the whole store. She gave me a weird look that I did not feel welcome. To be honest, the Ordinary products are very cheap and I don't think people want to steal them. They may want more expensive stuffs like perfume and La Mer? I was going to buy more products, but decided to leave the store immediately after that uncomfortable experience. Guess I will just do online shopping for a no judgement zone. read more

I've been a VIB @ Sephora for many years, and I've NEVER had such a bad experience as I had today at this location. I walked into Sephora knowing exactly what to get: Clarisonic Mia, Clinique foaming face wash, and a Peeling Gel. I was able to locate the last two items except for the Mia - it wasn't on the shelf. My bf flagged over a sales rep and she looked VERY mad that she had to waste her time to assist us. I asked her if she could assist me with checking stock on the MIA, and for whatever the reason she started talking about the "brushes" that are no longer compatible with the MIA 1-3 (which I didn't even ask her about). When she talked about the brushes, in her exact words, she said "Yeah the old MIA no longer works with all these crap" WTH? Yes, she actually said "CRAP". I was fuming. However I didn't want to make it into a big deal because if my bf knew I was mad, he would create a bigger scene than it should be and raise h*ll with her. I quickly walked to the register to pay for my things and got the heck out of that place. I will never come back. Sephora management seriously needs to read all the negative reviews about the poor customer service at this location! read more

Climate change has come to Sephora! I've been in here several times this summer, and each time the store is hotter than the previous time! Today it was outrageous (Friday 8/2). Maybe if you closed the doors and put on the A/C - I know, not good for business, but someone is going to get sick. Makes the employees unpleasant as well - can't blame them tho. read more

Marissa was so unprofessional and rude I was asking for a specific product and she "supposedly" went to check and asked me to wait, 20 min passed by and she was with another person. When I tried asking her about it she just turned around and completely ignored me but still was asking other clients if they needed help. Never coming here again read more

Being a true Sephora shopper, I can honestly say this Sephora at VFair has the most helpful and friendly staff, thats for sure. They have all your typical high end brands and it's always crowded here, what Sephora isn't packed? Only 2 reasons why I'm not giving this Sephora 5 stars: 1) The cashier line is sectioned off kind of weird and it's pretty small so when there are tons of customers standing in line it gets confusing where the line should wrap around. 2) They don't refill their sample stations that often, therefore it leads to the areas looking kind of messy. read more

There are many pros and cons to this store compared to other Sephora's in the area. Pros: They carry a lot more items in stores. Cons: Often times, popular items are out of stock. Employees are hit or miss. Some are super helpful while some just walk around. Beware of sales reps sent by specific brands that seem like Sephora employees but are obviously trying to persuade you to buy from a specific brand. They ask if you need any help, but are actually trying to have you buy their products. They are often very bias, and the products they are trying to sell you need extra convincing for a reason-don't let them pressure you into buying what you don't want. Worth the trip and convenient as it is in the mall, but these are some things to be aware of. read more

I am flabbergasted at the customer service here. I had the worst service by Julia. This is my second encounter with her. She has the WORST attitude. She treated me like i was stealing WHILE PAYING FOR EVERYTHING. I gave her the benefit of the doubt last time because I am a beauty advisor to and I get it gets hard but it was the same thing on Saturday. And not only that while I was shopping around a guy working there wearing make up ( im sorry its the only way to describe him) walks right in front of me stares me up and down and just walks away. Even my 10 year old daughter found it so weird. I spend so much money at this location to be treated so crappy. I have plenty of other bad experiences but I finally had enough and im saying something. Train your Beauty advisors on their customer service skills because I know at my location we would be fired for that behavior. read more

Had a horrible experience here. I kept asking for assistance from different employees working here and they would all refuse to help me. Not sure if it was because they didn't have enough people on the floor or what. read more

Worst service ever! The employees are not educated on their products. 4 girls at the counter and not one greeted me at the online order pick up. Had to ask for help and then they all played like they didn't see me standing there for 5 minutes. read more

Sarah, the "make up artist", was extremely rude and passive aggressive. She tried a foundation on my friend and when I asked her question about "applying more", she snapped and gave me an attitude and said "Ummm... Of what?" Clearly the foundation! Then her response was "Wellllll obviously.. I went to grab another color, so I didn't even apply anything on yet.." No need for the smart remark, SARAH. Then she goes to her coworker, talks about me and they BOTH looked over and made eye contact with me. Don't try to degrade other people because you think you're a "professional make up artist"... I'll no longer be attending this location because all of their workers think they're too good to help others out and they think they know EVERYTHING. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Santa Clara, California

I walked in and walked out with goodies. They were so nice and helpful. I was looking for ordinary and they finally had it in stores. I was thrilled!! Also, they recommended the inkey list to try out because it was in the same price range. I used kiehls before but I totally didn't see any changes in my skin, but ordinary I saw results. Definitely recommend that brand and go to spehora early because it was a short wait and I got great service!! read more

I've been to this location plenty of times without much bother. I would come prepared with screenshots of products and reviews from their online site that I wanted to purchase, so I'd be in and out of the store pretty quickly. Love that their store is big with plenty of options, especially skincare products (extra star) but can't say I feel the same about their customer service. ...Well just this one cashier girl in particular today. My friend and I were standing in line, just checking out the travel sized and mini products they had displayed along the line. I was at the front, waiting for the next available cashier as I browsed. I guess the cashier girl was available but she never said "next in line" or "can I help you?" I just happened to look up and there she was just staring at me, straight faced. I looked back thinking.. -you annoyed girl? Lol. Ok..so I walk up and told her I had a return. No, "ok, sure." Just silence as I took out my two products and my receipt. She took the products and looked at me, "did you use these?" I said, "no." She said, "well I'm going to do a product check." Never encountered this but maybe other Sephora employees never stated/made it super obvious that they were going to check it..as though I was lying and that I definitely used the products. Ok sure, I didn't even take them out of their packaging, so do what you gotta do cashier girl. Cashier girl was struggling. I felt like smirking because she was having a realllllly hard time taking the face wash out of its own packaging (since it's never been opened.) She rips the box, basically destroys the packaging just to look at the tube and ends up having to tape the end back together. I'm thinking ~wow, really..I brought it back untouched and you just end up tearing it apart to check if I messed with it..~ She then goes on to check the second item, very thoroughly, pressed on the pump to make sure I never pumped anything out of it before. It really doesn't bother me that there's a "product check" because I totally understand that they have to make sure that clients are not using/taking the product...but she just made the whole process feel uncomfortable. She gave off a very judgmental vibe. After my two returns were "approved" by the cashier girl, she said I would get $201.02 back onto the credit card. When I inserted my card into the chip reader end, the card reader said, "$113.62 OK?" I brought that amount to her attention and she gave me some serious dead eyes. I said, "didn't you say $201.02? Well it says $113.62 on here." She then gave me some sorry a** response, "Well sometimes it doesn't show you the full amount of your return." What? That doesn't make sense. I freakin' didn't want to press "OK" and end up getting shorted. We went back and forth a bit until the reader said "transaction cancelled" because I never pressed anything. She then said, "Your card was declined, do you have another one." Are you kidding me?? It was cancelled because I didn't agree to the amount you fool. Sheesh. So she had to retry and the reader finally said "$201.02 OK?" I happily pressed "OK" to this. Hahaha. When my receipt printed, she lovingly circled the return amount of "$201.02" (more like SEE B*TCH) but I'm just thinking, you're really a fool. You didn't understand that the amount was incorrect from the beginning.. And of course now it said $201.02 because you had to retry and I agreed to that amount! I left feeling annoyed and asked my friend if he saw the amounts on the reader and he said yeah. He agreed that she was being a beezy and gave me unnecessary attitude with judgmental vibes. Cashier girl, you need a lesson in proper customer service and you should get retrained on the register. It's the holidays, don't be so grouchy and judgmental of people. Should I judge you for working at Sephora? P.S.. I came on 11/30/17 and my transaction was at 1:52pm on register 4. Didn't see or notice a name tag, so I don't know how else to put her on blast. Lol. Maybe the Sephora customer service team can see this and contact her manager so they can give her a talking to. ..Jk.. No, not really. Happy Holidays! read more

Today I came with my Daughter she's buying makeup and I'm walking looking around and Damian ask you need help And I said No thank you yes waiting on my Daughter he said you need to treat your self too he do my makeup and Jasmine come to help they make me feel special my Daughter ask me you was ready to cry and I said yes So thank you so much you make my day read more

Wonderful customer service! This location is very busy due to their location so in the messy of trying to pick up last minute items for my wedding I ended up leaving a product I purchased on the checkout counter. Called them back to let them know and Eric was so incredibly helpful! I'm flying to my wedding and can make the drive back to valley fair so I was able to get a refund. Thank you so much Eric for your amazing customer service! read more

I don't normally like to write these but every single time I leave this particular Sephora I always wish I wouldn't have shopped there. They ALWAYS treat me like if I'm shoplifting. I will say there are always customer service attendants that are attentive and helpful. But I always get approached by at THIS store as if I'm not welcomed or insincere "helping". Even when I went to check out the attendant did not ask for my Sephora number or email. And didn't ask me if I wanted a bag and assumed I didn't want one. I feel if I was a customer with a different look then they would have treated me different. Every single time I leave with a bad experience with this store. Santana row location is great and so is the 4th st. Powell location. I would try there if u want to feel human read more

I frequent this place for all my beauty needs. This Sephora is very organized and overall, the staff is friendly and knowledgeable. What prompted this review is the amazing Gabby who helped turn me into a Kitty Cat for Halloween. She did it in less than 10 minutes. Thank you your making my day. I had fun meowing all day!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Santa Clara, California

This review is for Nick who works in the fragrance section. We came here a couple of weekends ago and he was so knowledgeable, I don't think I've ever spoken to anyone at Sephora who knew so much about the products and notes. He also gave us some great tips on how to purchase specific fragrances and how to wear them. He gave us some samples, and we had a great conversation. I recommend you speak to him if you have any doubts about your product or questions about fragrance! read more

This Sephora is absolutely stunning with their customer service. Now yes of course this Sephora relatively is most of the time crowded with people, but so is every other sephora. I was at Sephora 4/20/19, I was up and early right when they open 10am to get an appointment for a full face makeover. Now as usual they were booked until 1pm, so I recommend calling for a reservation for your appointment a day earlier. It was my prom night, so of course I wanted to look my best, I don't remember my makeup artists name that attended me, either Siera or Serena, was the most caring person I have ever meant. She had this glow around that made me feel so welcome and excited. During the makeover session she talked and laughed with me, she has a great personality and makes this Sephora location glow brighter than others. She was so determined to make my makeup for prom look stunning. That's exactly what she did, the makeup complete my prom dress. It was an absolutely loving night and I owe it to her. read more

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Don't come to this Sephora unless you want to be suspected of stealing products. I had a feeling I was being watched by employees after more than one person asked if I needed help. I politely declined help because I was picking up my usual face wash and serum. After getting to the register and paying for my product, I threw one product in my mini backpack and the other two in my reusable shopping bag. As I was walking out, one of the managers stopped me and asked if I was going to pay for the stuff in my bag!! I was shocked and offended so I stared at her. She then insisted on seeing the contents of my bag which I refused because she had no right. She said she has witnesses who saw me put stuff in my bag which is bullshit. Not only did they accuse me of stealing, but they tried to invade my privacy by insisting on seeing my bag and backpack. Completely unacceptable and rude. Sephora train your employees not to profile people. Never coming back here. read more

Busy, busy location! They have a ton of associates working here at all times but you still may have trouble finding someone to help you with your dedicated needs. I had to wait to ask the door greeter a question about where to make a return. I was informed that they had recently separated the returns from the purchases line. You now queue up in a line to the left of where everyone else lines up. There were a couple of people in front of me and a few being helped but what looked like two staff dedicated to taking care of returns at the end of the register line. I didn't have to wait too long before I was helped. I let the sales associate know that I didn't have the box for the spray that I was returning and they let me know it was no problem. I didn't actually have to do much other than present the product and the receipt. I didn't need my original payment method either. I had paid by card so I just had to confirm the amount that was being returned to my card. I'm super thankful that I was able to make the return quickly and easily because the makeup setting spray I bought made me breakout horribly. read more

Definitely not my favorite Sephora location because it's always crowded/very loud, staff don't seem to want to help you find items and there is never is enough people working at cash register. Yesterday I was very disappointed when I got to the front to check out and inquired about a gift with purchase item they had behind the counter that caught my eye; The cashier was very rude and was trying to rush me along when I wanted to know what I needed to purchase in order to get the free gift. You would think Sephora employees are taught to try to make a sale rather than focusing solely on trying to rush people out of the store as fast as possible. The cashier told me you just had to "buy anything" from the brand and then she said later that actually you had to buy 2 full-sized items and then later she said "actually I'm not sure" and then didn't offer to find out even though I was obviously interested in purchasing. I left the store very frustrated and ended up coming back today to find that they were all out of the gift, which needless to say was a huge bummer. I don't like confrontation but i feel like this location requires you to be VERY assertive if you want assistance of any kind, which is not how it should be. Definitely is not an enjoyable shopping experience. read more

Scarlett was amazing so kind and helpful but while being checked out Julia just had bad attitude for no reason even if you might be frustrated from it being busy doesn't give you the right to be like that to your customers ,customer service should be first priority. read more

I haven't been so blatantly profiled in a store in over a decade. Horrible experience. I was visiting my brother from the east coast. I hadn't seen him in almost a year, and I was excited to get to the stores in Cali, specifically to swatch the Pat McGrath eyeshadow palettes--they aren't carried in my local Sephora stores. My brother and I walk in at the end of our shopping trip--we'd had a great time in the rest of the mall--and were greeted immediately. I asked the greeter if they carried PMG, and she said yes and pointed towards the section. Once I got to the section, I noticed an acne ridden associate watching me--not asking me if I needed help, just staring. I went back to swatching. As I was testing out the makeup, another associate reached right in front of me to grab a tester; didn't say excuse me, didn't ask if I needed help. I looked at him (probably with a scowl) and then I noticed acne boy AGAIN! WHY are there two of you right next to me, not speaking, but invading my space?! I picked out a lip liner and was planning on grabbing something from Charlotte Tilbury and leaving. That's when, as I was walking to CT, a loss prevention associate (with his little headset) inserted himself between me and my brother and literally blocked us from each other. So now I've got THREE MALE EMPLOYEES in my space, for no other reason than to clock my moves. At that point, my brother said "They've been following us this whole time. The girl that greeted us watched us the entire time we walked to the section you asked about". I wound up buying the lip liner from the PMG website and the CT items from Nordstrom. It's a shame that not even a month after the company closed it's stores for diversity training, they continue to profile and make people (including Rouge level customers) feel unwelcome. read more

This place definitely improved since they moved to the larger location. There's usually someone who greets you right when you enter. It does get pretty crowded here, especially during the weekends. When you're in line, sometimes there's someone who comes around asking if you're paying with a card and takes you aside for an expedited checkout (super convenient!). I really like coming to this location for the beauty classes. I've taken three so far and learned so much from the associates (who, if I may add, are super friendly, approachable and willing to answer your questions). I do find myself splurging a bit when I visit, but how can you not? There's just so many options! The recommendations I've received are part of my every day beauty routine now. What can I say? This is my favorite Sephora location! read more

I came here 2 weeks ago and had an amazing experience. When I came back last Wednesday everything had changed. Their were maybe 2-4 customers in the store yet I still had to wait in line while the girl in front asked each customer 100 questions and tried to push products on her. She spoke with her maybe 5-7 minutes while I waited behind her, then she stated forcing a different sales girl on her. I had to leave I knew what product I wanted and don't feel I need to justify my wanting to shop their to some random woman out front having a power trip. If I want help like I did two week ago I will ask, I do not like being forced to answer questions and have products pushed on me. read more

I like Sephora, but I DISLIKE this location. Everytime we come here, getting service is like pulling teeth. The workers aren't that friendly and seem annoyed when you ask them questions. It's like they ask you for help out of courtesy but don't really want to help you find what you need. I have been to other Sephora's where they are all in on helping you find what works for you. This doesnt happen here, atleast whenever I have tried. So come in and know what you need to buy. If you don't, then good luck trying. Even the cashiers dont want to tell you your points to trade in for your free gift. The girl seemed annoyed when I even asked for her to check. Do yourself a favor and try to buy your makeup from Nordstrom. Their makeup counter is amazing and they usually are more helpful. They also have a awesome return policy. Even if you take it home, use it and decide you dont like it, you can still return it. read more