Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

My boyfriend and I went to this horrible Sephora, Tuesday 23rd at 11:50am. ( Just in case you guys…read moreneed to look up who was working that day on the schedule.) Upon arriving no one welcomed us; which initially wouldn't be a problem but as we continued walking in they did great other customers. Customers of a different race. My boyfriend and I are African American, so it's not hard to pick up when people are choosing not help purely because of what we look like. We even walked past a worker with a terrible bob and clearly botched filer job. Not a peep. I was looking for a vanilla scent that day so we went to the fragrance area. As I was looking around no one asked if we needed help, which once again I said would be okay if the primary reason didn't seem to be because we were black. They asked other people if they need help and completely ignored us. I had to ask a worker who was about 50-60 years old with a blonde bun (which I recommend she loosen because baby it's snatching your edges) . She was not friendly at all and seemed to not understand what I was asking of her. There was another lady with glasses and red/brownish who was also no help. At this point customer service needs to be worked on and maybe teach about discriminatory practices, unless they lack range. Either way it doesn't take rocket science to work at Sephora as shown with your choice of employees; I found the scent I was looking for and ordered it through the actually company online. Next time I'll just go to Ulta Beauty. So yea-1000/1 I would avoid this location at all cost. Sucks when workers make the environment unwelcoming, especially when not one in there gets paid enough to be that rude.

Defective Bottle & Shockingly Poor Service -- Not What You Expect From a Niche House…read more I first discovered Le Labo in Paris in 2024 and purchased Thé Matcha 26. It quickly became a staple in my fragrance rotation. When I returned to the U.S., I was pleased to see there was a boutique at Santana Row, so when my original bottle ran out I purchased another one there in 2025. Not long after, I noticed something unusual: the bottle was draining far faster than my Paris purchase ever had. After inspecting it closely, I discovered micro spider-web cracks throughout the glass bottle (see photos). The fragrance was clearly evaporating through the compromised glass. For context, I've been collecting fragrances for decades -- everything from designer houses like Prada and Giorgio Armani, to niche brands like Chris Collins and Le Labo. I've owned dozens of bottles over the years. I have never once encountered a bottle degrading like this. So today I went back to the boutique with both bottles -- the intact Paris bottle and the cracked Santana Row bottle -- assuming they might offer some reasonable accommodation for what appears to be a manufacturing defect. Instead, I received a curt: "You should have come back earlier." That was the entire response. What makes this particularly ironic is that the counter prominently advertises Le Labo's 20% refill program -- the brand's whole philosophy is built around customers returning with their bottles for refills. Yet when a clearly compromised bottle is brought in, the store suddenly has no interest in helping... or filling the intact bottle from Paris (????) The real shame here is that I was fully prepared to purchase another bottle anyway. Even a modest gesture -- honoring the refill price, waiving sales tax, anything -- would have turned this into a positive experience and kept me coming back. Instead, the interaction felt dismissive and indifferent -- which is particularly jarring in what is supposed to be a luxury fragrance environment. Perfume collecting is a long-term relationship with a house. I would have happily returned every year to refill Thé Matcha 26 and likely purchased other fragrances as well. I would've sang praises and told everyone to shope here. I would've upgraded the size of my bottle, mostly to avoid with this particular defect again. Regardless.. I would have been a bigger source of revenue for Le Labo. But after this experience, I'll take my business to other niche perfumers who actually value repeat customers. The fragrance itself is excellent. The service at this boutique, unfortunately, is not.

i finally gave into le labo and i said i wouldn't for the longest time!!! aiyaaaa. anyway i wanted…read moreto get some samples before i fully commit to purchasing a full bottle. came in here twice recently and both times the associates were super friendly and helpful. i observed one male associate helping others and he was very helpful and even made recommendations. i've committed to one scent and im (unfortunately) about to commit to a second scent, ill be back for sure.

This is my local Walgreens. What I love is there are always a tons of clearance items here, ALWAYS…read more What I don't love? Almost everything I come to purchase is locked up! It makes shopping difficult, because I always have to track down multiple employees to do my shopping. What I love? The employees! They're always pretty friendly no matter how understaffed they are. And I guage how much I like a new employee to their response when I ask if they know my childhood friend, Daniel. It's Daniel who makes shopping here the best: no fake small talk, no intention of fake customer service, just real, raw, wonderful interactions. What would make this place five stars? Honestly, the employees always do. But occasionally I watch certain policies enforced that make me cringe, so I'm fairly certain it's just tough for me to GENUINELY support a major corporation. I prefer small businesses, and I'm proud to let my bias show.

Came here for Taiwan passport photos and they have a desktop with user friendly screen to specify…read more4.5 cm tall × 3.5 cm wide photos. It automatically sizes crown of the head to the chin to be within spec. Submitted photo along with application to TECO and didn't have any problem with photo. Note: TECO is very picky about both ears appearing on the photo especially for ladies.

Bojana and Regina are the sweetest! They know exactly what gifts to pick out for the occasion. I've…read morebeen passionate about the brand for years and I always feel welcome here.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

Love the ladies of the Los Altos spot. Store is always stocked and has a relaxing vibe. I go there…read morea few times a year to restock on the absolute essentials and it's always a great time.

Jodi was a great help - what a wonderful lady. She helped me find everything I was looking for. If…read moreyou need natural skincare or makeup - this is the place for you

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

Such a fun beauty store! I originally stopped by to look for skincare, but ended up spending a lot…read moreof time browsing all the cute blind boxes and Sanrio items. I was also excited to see a great selection of CLIO products, including their popular eyeliners and mascaras that have been trending in Korea. The store carries a nice variety of makeup, skincare, and hand creams, making it easy to find both everyday essentials and cute gifts. The store is bright, clean, and well organized, and the staff was friendly and helpful. I ended up leaving with more than I planned because there were so many interesting products to discover. Definitely worth a visit if you love Asian beauty products and cute collectibles!

I stopped by Kira Kira Beauty and had a really nice experience. They have a great selection of…read moreJapanese and Korean skincare and makeup, including a lot of trending products, and everything is easy to find since the store is well organized. What I really liked is that the staff don't bother you while you're browsing, but they're still there if you need help, which makes shopping feel relaxed. They also have occasional promotions and deals, which is a nice bonus. Overall, it's a comfortable place to shop and I'd definitely come back again.