Absolutely loved the scent bar experience with Florra! My best friend went here with her boyfriend…read moreso I knew I had to take my boyfriend too for his birthday. I reserved an appointment for 2 ahead of time for a Sunday and am so glad I did! I believe they have a promotion if you come in on weekdays. The team was so sweet and patient as we asked questions in crafting our perfect scent. At some point, my head started hurting just because of how overwhelming it can be in a fragrance-heavy environment. The lovely staff member who helped us (I forgot her name!) helped throw away the scent strips that I didn't like which made me feel so much more comfortable. She was also incredibly helpful in explaining the different notes and layers. We ended up each getting an Eau de Toilette ($99)! I am curious about how my scent would be like in a perfume oil so I may consider that next.

There are many customization experiences out there these days from being able to create custom…read morelipsticks, color analysis, skincare labs, but Florra's custom scent bar really stands out because it's such a sensory experience. It was a lot of fun from start to finish. I learned a lot about how fragrances are built, especially the different scent layers and how they come together. The process felt very relaxed and we were encouraged to take our time sampling and exploring until we found the right combination. The store itself, is a great place to pick up gifts and unique merchandise that would be a joy to give. An enjoyable experience and highly recommend if you're looking for something interactive, creative, and a little different.

Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

Had a great time shopping here! Shoutout to Gina, one of the Sephora associates, who helped us…read morepurchase and find what we wanted. My sister and I were looking for colognes/perfumes to buy. I was stuck between two scents from the Replica line - Lazy Sunday Morning and Bubble Bath. Gina was thorough in explaining the different notes of each scent and when through the back to find any travel sizes. Great shopping experience!

Defective Bottle & Shockingly Poor Service -- Not What You Expect From a Niche House…read more I first discovered Le Labo in Paris in 2024 and purchased Thé Matcha 26. It quickly became a staple in my fragrance rotation. When I returned to the U.S., I was pleased to see there was a boutique at Santana Row, so when my original bottle ran out I purchased another one there in 2025. Not long after, I noticed something unusual: the bottle was draining far faster than my Paris purchase ever had. After inspecting it closely, I discovered micro spider-web cracks throughout the glass bottle (see photos). The fragrance was clearly evaporating through the compromised glass. For context, I've been collecting fragrances for decades -- everything from designer houses like Prada and Giorgio Armani, to niche brands like Chris Collins and Le Labo. I've owned dozens of bottles over the years. I have never once encountered a bottle degrading like this. So today I went back to the boutique with both bottles -- the intact Paris bottle and the cracked Santana Row bottle -- assuming they might offer some reasonable accommodation for what appears to be a manufacturing defect. Instead, I received a curt: "You should have come back earlier." That was the entire response. What makes this particularly ironic is that the counter prominently advertises Le Labo's 20% refill program -- the brand's whole philosophy is built around customers returning with their bottles for refills. Yet when a clearly compromised bottle is brought in, the store suddenly has no interest in helping... or filling the intact bottle from Paris (????) The real shame here is that I was fully prepared to purchase another bottle anyway. Even a modest gesture -- honoring the refill price, waiving sales tax, anything -- would have turned this into a positive experience and kept me coming back. Instead, the interaction felt dismissive and indifferent -- which is particularly jarring in what is supposed to be a luxury fragrance environment. Perfume collecting is a long-term relationship with a house. I would have happily returned every year to refill Thé Matcha 26 and likely purchased other fragrances as well. I would've sang praises and told everyone to shope here. I would've upgraded the size of my bottle, mostly to avoid with this particular defect again. Regardless.. I would have been a bigger source of revenue for Le Labo. But after this experience, I'll take my business to other niche perfumers who actually value repeat customers. The fragrance itself is excellent. The service at this boutique, unfortunately, is not.

I came into Le Labo a few times because I wanted to make sure I really loved the scent before…read morecommitting, and Viridiana was so kind, patient, and welcoming every single time. When I finally decided to go for it, she made the whole experience feel so easy and special. She's all around amazing, and I truly had such a great experience because of her.

Came here for Taiwan passport photos and they have a desktop with user friendly screen to specify…read more4.5 cm tall × 3.5 cm wide photos. It automatically sizes crown of the head to the chin to be within spec. Submitted photo along with application to TECO and didn't have any problem with photo. Note: TECO is very picky about both ears appearing on the photo especially for ladies.

This is my local Walgreens. What I love is there are always a tons of clearance items here, ALWAYS…read more What I don't love? Almost everything I come to purchase is locked up! It makes shopping difficult, because I always have to track down multiple employees to do my shopping. What I love? The employees! They're always pretty friendly no matter how understaffed they are. And I guage how much I like a new employee to their response when I ask if they know my childhood friend, Daniel. It's Daniel who makes shopping here the best: no fake small talk, no intention of fake customer service, just real, raw, wonderful interactions. What would make this place five stars? Honestly, the employees always do. But occasionally I watch certain policies enforced that make me cringe, so I'm fairly certain it's just tough for me to GENUINELY support a major corporation. I prefer small businesses, and I'm proud to let my bias show.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

I love going to Diptyque. It's easily one of my favorite stores. The space is always beautifully…read morecurated with a boutique feel that's clean, minimal, and thoughtfully styled. Every condition feels intentional. From the candle displays to the soft lighting and classic Diptyque details. The ambiance inside is calm and refined. The service is always good whenever I visit. The staff are consistently friendly and respectful. A must visit if you love beautiful scents and a peaceful shopping experience.

Jodi was a great help - what a wonderful lady. She helped me find everything I was looking for. If…read moreyou need natural skincare or makeup - this is the place for you

Great store and great staff. Very helpful and knowledgeable staff with great product selection…read more Very dog friendly. Welcoming my dog has made me both a frequent visitor and frequent buyer. I wish more stores were like this!

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.

After visiting an amazing K-Beauty shop in LA's Koreatown last month, I wanted to try local…read moreK-Beauty spots. Kira Kira was first on my list. There were several associates to assist, which I appreciated. The shop itself, however, looked pretty barren. Maybe they only choose to put out one or two of each item, but the sparse displays weren't very appealing. The shop featured some big-in-the-US K-Beauty brands but the overall selection was not very extensive and lacked many trending Korean brands. I may return if I need to restock classics like COSRX snail mucin. Side note: Parking lot was a madhouse.

This is my girls' goto shop when it comes to cosmetics and skincares. We've been coming here for…read moreyears.

Walked in here with no idea on where to start and how to go about the process but Nico did an…read moreexcellent job helping me narrow down my options based on my preferences. Surprisingly enough, when I pulled in two of my friends and started handing them my perfume cards to get opinions, they too started getting immersed into the experience and Nico helped them as well. The service was excellent, catered, and attentive. Not only did my friends walk out of there with two new scents to add to their collection, but I ended up getting a better idea of the scents I gravitate towards. Nico gave me the opportunity to test out a scent on each wrist and leave it on as I walked throughout the mall just to see how well the scent mixed in with my natural scent. It was a cool testing experience. Funny enough, I kept the perfume cards of two of the scents in my bedroom and the next day my entire bedroom smelt a like a mix of the perfumes. And that was just from the perfume being sprayed onto a card! Very impressed with the quality and long lasting feature of the perfume. Though it's difficult to decide which one to get, I'm excited to come back and check out the rest of the scents.

Unfortunately, the experience felt very low-energy and unwelcoming. I stopped in to test a perfume,…read morebut the associate assisting me seemed disengaged and unenthusiastic, which made the visit feel uncomfortable. Also it's a new store and they have no samples for guests.