Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

I purchased a bunch of small items for birthday goodie bags for my 15 year old daughter's party…read more At the last minute I decided to return 3 summer fridays mini lip balms, a full size summer fridays and 3 mini mascaras. It doesn't sound like much but it came out to $140 and I knew the girls would not use it. When I went to return these items to this store with my receipt, the sales person's attitude towards me was so off putting. I had no problems with them checking each item one by one. Heck, I wish they would do that when I purchase items because who wants to buy used products? But the attitude the girl gave me was very unprofessional. She acted like I was scamming the store - rude and off putting. I guess VIB status does not really matter anymore. I'll be doing my shopping at the santana row store from now on!

Stepping into Le Labo is always a treat, but my recent visit was elevated entirely thanks to Keanu…read more His expertise is truly unmatched, and his deep passion for connecting unique scents with each customer is palpable. Rather than just selling a fragrance, he takes the time to understand your individual personality, preferences, and daily rhythm to help craft or select a truly signature profile tailored just for you. Every recommendation he made hit the mark, and his profound knowledge of the craft made the entire consultation feel effortless and personalized. To make the visit even more special, I got to experience their city-exclusive signature samples, which are only available in-store once a year during August! Getting the chance to explore these rare, city-locked fragrances firsthand was an absolute highlight. If you are visiting, ask for Keanu--his professionalism, warmth, and keen eye for detail make the whole experience an absolute pleasure. I left with my new signature scent and can't wait to return!

This location is easily accessible and pleasant to shop at. Because it's on Santana Row, parking at…read morethe Winchester Parking Garage (where your first two hours are free) puts you in easy walking distance of not only Le Labo but a wide array of other establishments. The interior is atmospherically lit--not too bright, but bright enough that all the labels are still easy to read. Though inevitable for a fragrance store, the air is strongly scented, especially because its doors are usually closed. It can make smelling some of the more subtle fragrances and items a little difficult. The service was wonderful--I was promptly greeted, and my questions were all answered quickly and succinctly. I had a nice time browsing, and there are testers for nearly all their products available for perusal. I will say that they can be a little too eager to induce you to buy more items (I think I was asked about four times if I wanted to add anything to my purchase). You're able to watch the creation of your fragrance in a little booth to the side (it is mixed upon your ordering, which I like), and the label can be customized, making it a fun choice for a gift. Because it is constituted upon ordering, though, I was advised that the scent would need a couple weeks to mature for use. Overall, I enjoyed my experience here, and I highly recommend it to fragrance fans. Their products err on the expensive side, but I found most of their scents very attractive and think there is something here to appeal to everyone.

This is my local Walgreens. What I love is there are always a tons of clearance items here, ALWAYS…read more What I don't love? Almost everything I come to purchase is locked up! It makes shopping difficult, because I always have to track down multiple employees to do my shopping. What I love? The employees! They're always pretty friendly no matter how understaffed they are. And I guage how much I like a new employee to their response when I ask if they know my childhood friend, Daniel. It's Daniel who makes shopping here the best: no fake small talk, no intention of fake customer service, just real, raw, wonderful interactions. What would make this place five stars? Honestly, the employees always do. But occasionally I watch certain policies enforced that make me cringe, so I'm fairly certain it's just tough for me to GENUINELY support a major corporation. I prefer small businesses, and I'm proud to let my bias show.

No matter what I get from the store (medication, toiletries, snacks/drinks, etc.), the purchasing…read moreprocess is almost always super slow. I'm referring to the front register, not the pharmacy in the back (though I do often see lines and waiting there too). They only ever use one register at the front. If there's a slow customer in front of you, the workers do nothing to resolve the issue or expedite the transaction. And the employees just work slowly, talk slowly, move slowly, press buttons slowly, ask unnecessary questions, cause unnecessary delays... everything is just absurdly slow. This has not changed over the last decade. There can be just one person in front of you at this Walgreens, and it will still take longer than a line of 10 times that many customers elsewhere. I came on Tuesday afternoon to pick up some cold medicine cuz I was feeling under the weather, and yep service is just as inefficient as always. I had planned to get my go-to DayQuil, but then I saw that Mucinex offers its own fast-max version of all-in-one liquid gels and opted to try that instead, so at least they had a variety available to choose from. Still, I only come here when I urgently need something (since it's closeby to where I work). I would avoid this store at all costs otherwise.

I stopped by the Diptyque boutique at Valley Fair looking specifically for the Citronnelle candle…read more From the moment I walked in, I was greeted warmly, and the boutique immediately felt inviting. The space is beautifully designed and has such an elevated, calming atmosphere that makes browsing a pleasure. I had the pleasure of being helped by Noah, who made what I expected to be a quick shopping trip into a really enjoyable experience. After learning I was looking for Citronnelle, he introduced me to the new Summer Collection Citronnelle & Géranium Body Gel. I was hooked. It captured everything I love about the fragrance while feeling fresh, sophisticated, and perfect for summer. It's something I never would have discovered if he hadn't taken the time to understand what I was looking for. What stood out most was how thoughtful and genuine the service felt. Noah was knowledgeable, answered my questions with confidence, and offered recommendations that matched my preferences without ever making me feel pressured to buy more. It felt like he genuinely wanted me to leave with something I'd love. The entire boutique reflected that same level of hospitality. Every interaction I observed between the team and other guests was warm, attentive, and professional. It's clear that creating a memorable customer experience is a priority here. Thank you, Noah, for making my visit such a positive one. Your product knowledge and thoughtful recommendations made all the difference. I'll definitely be back.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

Love the ladies of the Los Altos spot. Store is always stocked and has a relaxing vibe. I go there…read morea few times a year to restock on the absolute essentials and it's always a great time.

Jodi was a great help - what a wonderful lady. She helped me find everything I was looking for. If…read moreyou need natural skincare or makeup - this is the place for you

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

I was amazed by this store's service and products pricing…read more They greet you when entering the store and provides professional recommendations when you need help. For price wise, you will be surprised that they are cheaper than the 2 Japanese supermarkets near by as I shop quite regularly to compare the prices.

Such a fun beauty store! I originally stopped by to look for skincare, but ended up spending a lot…read moreof time browsing all the cute blind boxes and Sanrio items. I was also excited to see a great selection of CLIO products, including their popular eyeliners and mascaras that have been trending in Korea. The store carries a nice variety of makeup, skincare, and hand creams, making it easy to find both everyday essentials and cute gifts. The store is bright, clean, and well organized, and the staff was friendly and helpful. I ended up leaving with more than I planned because there were so many interesting products to discover. Definitely worth a visit if you love Asian beauty products and cute collectibles!