Shoutout to Sean at Aesop for being knowledgeable about their whole fragrance lineup! He patiently took the time to let me sample them all and help me figure out which ones I liked. I'll definitely be back again someday! (Hopefully before Eremia becomes fully discontinued and out of stock) read more

Aesop Valley Fair - Eremia and Karst from their fragrance line - Cosmetics & Beauty Supply Near Me - San Jose, California

Always a great experience visiting the store. Staff's nice and helpful and great with product recommendations and answering questions. Store is clean and organized and a pleasant to shop at. read more

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Came in on a busy Saturday afternoon & the place was packed! Me & my bf are huge fans of aesop so we love coming in here to check out the products. All of their products smell amazing. My bf was out of after shave care cream. So he wanted to purchase more. Sean assisted my bf and he was awesome! I was helped by another team member An and there was some miscommunication. I wanted to buy the refill handsoap but somehow she thought I wanted to buy 2. So she checked me out for 2 handsoaps which was totally fine since I love their handsoaps. Sean offered a refund but I kindly rejected. Then he proceeded to give me a small sample of body cream (which he didn't have to) and apologized for his team member. Really great customer service. Will definitely come back just for Sean. Thank you Sean! read more

This is a shoutout to Shawn. Thank you for an amazing and personal experience. Shawn is very knowledgeable, friendly and patient when it comes to helping my friend and I picking gifts for our loved ones. Will definitely come back to Shawn. read more

Pretty disappointed with the service. There were two sales associates, but not once did they greet or ask if I needed any help. It's not like it was busy or anything. I was the only one in the store. Unfortunately, this place just gave off bad vibes. read more

Stopped into the Aesop store to replace my hand wash as I love the scent and how soft my hands feel after. The sales associate, Raevyn was so friendly and helpful. We were immediately greeted upon entering the store and were offered different products to try. Because of Raevyn we spent more time in the store than anticipated and will return to purchase more products as gift for the upcoming holiday season. The store was well organized and welcoming. Ryan was the other associate and I think together they make a great team. read more

The lady with blue hair was so rude. I was asking about the lotion my coworker uses in the hospital and this lady was slamming them down in front of me while my baby niece was sleeping. Then I asked my sister if it was me or was she rude and we both agreed. She was insanely rude. No thanks I can buy it in SF in hayes valley. read more

We went to Aesop since they have a 15% off sale from Dec 1st to 3rd. Service was great. We had a wonderful experience. We had a few workers assist us with answering questions and providing recommendations based on our preferences. We stayed here for some time trying their samples before making our purchase. read more

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Went in tonight with a silly issue and Raven was so helpful! I really appreciate the customer service. Happy Holidays!

The sales associate was cold and rather pedestrian in her customer service: asked me how I was doing upon walking in but did not really offer to help me explore their product range. Which is fine, since I knew what I wanted. I came in for a gift card and a lip balm, and spent over $70, which isn't nothing. I asked for a few samples at the end of my transaction, and she immediately was like "we don't have a lot of samples at the moment, but what would you like", even though I could see inside the drawer that they had plenty still. I asked for some toner samples for combination skin, and she took out 3 packets but only gave me two. Two flimsy little samples for a $70 purchase! Imagine that - she was too stingy to even give me the third dang sample. I know this isn't store policy because I just recently went to the Palo Alto store and similarly purchased a gift card, and when I asked for samples she gave me a whole range for my skin type. Valley fair store, please retrain your employees to actually provide some decent customer service and retain customer brand loyalty. read more

I rarely write reviews but couldn't pass this one by. I was recently shopping at the Aesop store in the Valley Faire Shopping Center. It was not my first experience at this location, but certainly the very best. In the past, the staff was aloof, the help was sub-par, in fact, I'd end up leaving without making a purchase. This time was fantastic. Adrian was amazing. He approached me as soon as I walked in with a warm and friendly smile. His knowledge of the product and professionalism was above and beyond my past experiences at most Aesop locations. I was able to find exactly what I was looking for. Adrian sets the bar high. His lovely demeanor and excellent service should be implemented throughout your company. I hope his management position is only a springboard into greater leadership at Aesop. Cheers to Adrian! read more

I always have loved this place but the employee today was SO nice! The store was pretty busy bc of the holidays and she still chatted with me and gave me freebies of my favorite things. read more

You know when you walk in a store and you're automatically being judge by the way you look and that determines how you're treated and the service you get? Well this store does just that. I literally just dropped $180 on a bottle of hand wash, lotion, and their version of hand sanitizer and the service was terrible. No greeting upon entering. Didn't even offer any assistance. Bundles/set you see online aren't always available in store. I had a few questions about pricing and the worker looked so annoyed to answer them. Sir, it's your job. I expect better service from a brand like Aēsop. And it's not like they were busy. There was no one else in the store. Really disappointed with the service and I'm not sure if they're commission based but the service I received when they were located in Santana Row was far more friendly than what I received today. For the price that I'm paying, they should treat everyone with kindness. read more

My mom and I were the only customers at the time. We weren't able to buy anything. The employees were rude. I asked the gentleman where I can find the hand sanitizer. He literally lifted his chin in a direction and said over there. All the bottles looked the same, so I was hoping for more guidance. My mom asked the associate which scent is popular. They stated "everything". My mom and I decided to just leave. read more

Lady with blue hair was rude, hopefully fixes attitude soon. Went to buy on multiple occasions and I unfortunately had to see her, does not have any manners and is not helpful at all. read more

This store has so many great things, it always looks super neat and customer service is great. I went back because they sprayed a scent on bag when you purchase something and I found out that they sold perfume! The employee was so helpful in finding out which perfume it was and he was great at explaining what ingredients give out which scent. I love this store! read more

I am a usual customer at this Aesop as I enjoy using their skincare products. Went in last week and was met with rudeness and unpleasant service by a younger lady with blue hair. Felt as though she was almost out to annoy me. After purchasing many products I asked for some samples as they normally give at every Aesop store I have ever been to but was met with "we don't have samples". This service was unlike what I normally expect from Aesop but it was bad enough that I had to leave a review. Unlike anything I have experienced before. read more

As soon as we walked in we were greeted by the entire store and with tons of excitement for our big white dog, we both felt immediately welcomed. Then we were paired with Viridiana. I don't know what we did to deserve Viridiana, but we're super grateful to have met her. My girlfriend and I (plus our big white dog) visited the store and Viridiana greeted us graciously and warmly. She took her time to explain the products to us, and ask us specific questions about our needs. She was personable and funny. She was also so generous with the samples (and then some!). We left stunned by her customer service and felt we needed to recognize her for her amazing attention. Please recognize Viridiana and give her a much deserved raise!! read more

Matt is an A+ all star. Always recommending the best products for my skin type. Matt is like a waking Aesop encyclopedia. My skin has never been healthier. read more

Daniel and the rest of the store staff have been awesome. Along with thoughtfully answering my questions, no matter how miniscule or tedious, they also took the time to understand what I was looking for, give me their thoughts and recommendations based on that insight, and space to allow me to soak things in and come to a thoughtful decision. I've learned so much about the Aesop products that I use that I feel even more joy using them. I'll definitely be back again. Thank you Daniel and team! read more

The AESOP team at Valley Fair was fantastic! Daniel, Cameron and the rest of the store staff went above and beyond to answer all of my questions and provided excellent customer service. They were patient and kind as I sampled all of the different body scrubs, hand washes, lotions, etc. I ended up purchasing 4 Amsterdam travel sets for my best friends, and couldn't be happier with the purchase and overall experience - they even threw in a bunch of free samples! :) read more

Aesop Valley Fair - Free Samples - Cosmetics & Beauty Supply Near Me - San Jose, California

I haven't had a retail experience like this in quite some time. Matt rules. He recommended a product that was perfect for me. Left smelling like a god. 10/10. read more

My friend and I went in to try the hand soap and were faced with an employee with the worst attitude. I commented on how the hand soap smelled good and he told me that was "the last point in mind when the hand soap was made" and that it was all about the botanicals or something. They sounded really upset to be there, I hope they find happiness and can move on to a job that makes them happier. Younger white male, shaggy brown hair. So disappointed. read more

HORRIBLE first time Experience. After admiring this brand for so long, I Finally decided to indulge and treat myself. Upon walking into the store we felt judged to be there. We were offered "help" if that's what you call it . From a young white guys with shaggy long hair + a bad atty and NEGATIVE vibes. I asked about the hand soap and immediately rushed me to the register with it and was leading with the price. I was planning on looking around possibly getting more items but I felt like we were bothering him and when I did ask questions he had a passive, aggressive, condescending answer. Geez .. I didn't know selling both care was so depressing. To be realistic he should not judge anyone , after all he is the one working retail on a Thursday afternoon . I also seen they had tea but wasn't sure if was something they sold or offered to customers. I guess I will have to visit another location to get more of my questions answered. Save your money and support another store the one in SF is way more pleasant and friendly. read more

Honestly, everyone that works at Aesop - Vally Fair is awesome and demonstrates a very high level of product knowledge which is very important when you're purchasing purpose-driven skincare. I highly recommend Aesop if you're curious about incorporating something new into your skincare routine as they have a plethora of testers available for you to experiment with before you commit to a purchase. I own a variety of products from Aesop such as the Reverence Aromatique Hand Wash, Violet Leaf Hair Balm, Tame Hair Serum, Mouthwash and a few others and they're all fantastic! I recommend consulting with Matt if he's there because as the previous reviews mention, he's very knowledgeable about the products and can recommend specific products for you. read more

Matt has a great personality that gives us welcoming and excellent assistance. He shared various selections of products with my wife and me. I had such a wonderful experience of purchasing the product that I exactly need. Visiting the offline shop is a great way to browse and make a quick decision. Thank you again. read more

customer service is fab here. information about product was presented without being pushy. we will be back for more body wash when we run out for sure. read more