This was the dirtiest Schlotzsky's I have ever seen. We arrived on a Sunday afternoon, a bit before 2:00. The place was empty except for us. The first clue would have been the food pouring out of the trash. But we love their food so thought we'd risk it. Second clue was the guy behind the counter. His shirt was halfway tucked in and had food stains all over it. He spent as much time picking his fingernails as entering our order. Third clue to walk out was looking for a clean table. Out of all the empty tables in the place only one didn't have food crumbs on the table (but still had food crumbs on the bench) I saw another employee, presumably on his lunch break,'sitting at a table eating his food. During the time we placed our order and it was delivered no one was cleaning anything. These photos are when we were leaving. This place was trashy and makes me wonder how safe their food is read more

Schlotzsky's - Food coming out of trash - Delis Near Me - Grapevine, Texas

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I was a fan! I have done the drive thru a few times but this was my first time in. The decor was nice and very "Austinish". The service was outstanding, especially for a fast-food restaurant. Very helpful and attentive. I tried the Calzone and it was REALLY filling, in fact so much so I could only eat half of it. I wanted to eat the whole thing though because it was so good! read more

Schlotzsky's - the interior of a restaurant - Delis Near Me - Grapevine, Texas

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Every time I'm in Texas I seek out a Schlotzsky's! I've been eating them since they opened in Austin Texas decades ago. While the menu has expanded since then, the Original still hits the spot. This store did not disappoint. It was clean, and the service was fast and friendly. Lots of parking too. Great pre or post airport nosh! read more

Schlotzsky's - Delis Near Me - Grapevine, Texas

Amazing flavors, great bread! Honestly all in all some very good sandwiches! Service was quick and good. Just wish the prices were a bit better. I asked for a mango passion fruit tea and unfortunately they were not serving it/out. Definitely a nice place to try out read more

Schlotzsky's - Original deluxe - Delis Near Me - Grapevine, Texas

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The food isn't amazing, but it's good and the service is great! It felt decently clean inside while nobody else was there on a Monday night.

The food taste like sand paper, the ac doesn't work and the owner has his head shoved up his own ass to not fire the baker, but the service was good, and they made me fell wecome read more

Ordered on Yelp for pickup on Sunday at 7:00pm. Hours say that they are open until 9pm everyday. Folks were inside. Door was locked. I sat outside in the 98 degree Texas heat while irresponsible people laughed and joked. No one would answer the phone. No one would come to the door. This place and it's employees need serious customer service training. I got a refund, and my precious $$ is going elsewhere. read more

Schlotzsky's - Delis Near Me - Grapevine, Texas

Schkotzsky does not deliverskys... As we close out the day, our son's were in town and we needed to pick up something quick and we looked at different sandwich shops and the wife insisted we come here. Now I ate at a different Schkotzsky many years back and didn't think they were all that great then and still don't think much of them now. I can say when you enter, how clean the place is, but then again, when no one is coming in, it's easier to maintain. I ordered the Turkey Avocado and the wife had the flat bread. First the flat bead was anything but flat. It looked and tasted like a Target Pizza Hutt personal pan pizza. The flavor was ok but it was too doughy. My sandwich tasted ok, but the bread they used tasted old and a bit hard. The meat and avocado was fairly portioned but nothing to rave about as I have had better sandwiches from a supermarket. The sliced meat look like sliced meat from the supermarket tubs you can buy, sliced so thin it's almost transparent I can't tell you our son's reaction as we had to drop them off at the terminal right away. One of them ordered a Cinnabon desert and that looked both pretty good and dry as it had been made that morning and finally sold. I'm sure not every place is like this, but this particular location was the one we ended up at. read more

Great meal and had entire place to myself to eat. Nice TVs and spacious. Thanks. I don't like it when this app makes me keep writing in order to post a review. But ok. read more

Schlotzsky's - Turkey sandwich. - Delis Near Me - Grapevine, Texas

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We were hungry and this was the closest establishment to us so we decided to give it a try. It's been over a decade since we had scholszkys, we clearly forgot how warm and tasty their sandwiches are. The sandwich did exactly as expected. I gave 4 stars because it's not a five star place. But overall the service was friendly and the food was good read more

Oooo this place was good! I had a veggie sandwich, not sure if I was just hungry. I see what people say about it being a little pricey but idk I would definitely go back if I had one nearby for a quick lunch or grabbing something fast when on the road. read more

Ugh, you really shouldn't have someone working the counter who does not speak or understand very much English. I knew when I tried to order from the young girl this afternoon that I was in trouble, and I was right. Got our order home and it was totally wrong. My turkey wrap was instead on a huge sourdough bun, and my son's plain ham and cheese had just about every ingredient on it that they serve. That will definitely teach me to check my order before I leave the restaurant. read more

I'm always a fan of their delicious sandwiches and pizzas. The sourdough bread is the best. If you can find a place that still will make the turkey and jalapeño pizza, definitely order it! read more

Dirty restaurant. The bread was stale. Eat here at your own risk. Will never stop by this place ever again.

I do not know why but I haven't gone to Schlotzsky's in awhile. They are as good as I remember. The sandwich was perfect. The value is excellent. The service is awesome. I used drive thru. My new go to read more

Schlotzsky's - Small The Original - Delis Near Me - Grapevine, Texas

I come to this location all the time since it's by my house and I don't know if they are under knew management since 2019-2020, but this place is truly amazing. The store is always immaculate. And of course the food is always great which is why I come! I've never had issues with service ever. I wanted to write this review only because I had come to this location thinking they were open and they were closed. Not realizing it, I wrote a complaint on Schlotzsky's website and the next day Edgar the manager called me back, APOLOGIZED (even though it was my fault) and gave me a free meal. Let me tell you, I've had some major complaints with other restaurants and never received the type of generosity this team provides. Schlotzsky's on Main St in Grapevine, y'all are awesome!! Traveling back home to Corpus Christi and San Antonio a lot, you all are by far the best location I've been to. read more

I have come to this location 3xs a week for over 6 weeks (new job). I get a Southwest Chicken Salad each time. Every time, my order has been right - with the exception of last week. I go into the store sometimes because the drive through line is long. Last week, my order was completely wrong and I didn't realize it until I opened it, backed at the office. I asked for no corn or cheese on my salad and it came with only lettuce and tomato (not worth $10). I left a complaint on the website (I never leave bad feedback on public forums, without first giving the establishment an opportunity to correct the issue). Today, I came into the store because again, the drive through line was long. I made my same order. This time, the manager, Edgar I believe, approached me, called me by name and personally apologized for the error the week prior. He said he reviewed my complaint and knew it was me, because I make the same order each time. He refunded me as well. This personal service is what blew me away. The food is always good for being fast food. The fact that my complaint was handled in such a personal manner is incredible. Excellent management and customer service. This is what the service industry is all about. I will continue to support this establishment because if they ever mess up, they will personally take the time to correct the issue. Well done, Edgar. read more

Please consider bringing cash or a pre-paid Schlotzsky's gift card with you to pay for your food if you choose to come here (Store #1554). Yesterday evening at 5 pm, I came here as a walk-in to order some food and was told by the cashier that "The credit card reader isn't working, I'll need to run your card in the back" - I looked at the secure-chip reader on the counter and it appeared to be illuminated and operational. I didn't feel good about it, but I quickly swapped my debit card for my credit card with a much lower limit and handed it to him. He proceeded to take a minute and a half of alone time with it as a voice emanated from his phone - he told me that it was a webinar that he was attending without me prompting him with a question about it. I wasn't given a receipt until he handed me my food without one and I had to ask for one to be printed. I hung back for a minute and watched him interact with the next customer and he told him the same thing about the card reader, but that "Oh, you have a gift card, that should work fine on here". I wasn't sure if it was a Visa or Schlotzsky's card, but it seemed incongruous that the cashier would encourage using a partially operational device. I turned off access to my card as soon as I got back in my car. Caveat emptor / Buyer beware! read more

The Sandwich I got had a hair in it around 5 inches and I don't get be started how dirty the place is there was a dead roach in the back and very messy I just threw my sandwich away disgusting read more

Let's first address the sodium content of the sandwiches. Minor coronary. The sandwiches are not at all like I remember when Schlotzsky's first arrived on the scene. The drive thru felt slow considering the ingredients had likely been available at this location for many , many weeks ahead of my order. There are issues with freshness and efficient drive thru service in comparison to other sandwich shops in the area. read more

Schlotzsky's deli is a good place to grab a sandwich.... and get your head chopped off for the price. 16.31- french dip, cup of soup and a Coke. Schlotzsky's is really expensive and when you compare against Jason's deli, there really is no comparison. This is the McDonald's of delis, but you pay a lot for what you get. The tortilla soup was really good, just was barely any of it. The french dip was passable... the meat had ALOT of gristle and was very greasy. Better options down 114... read more

Great spot for lunch when you are getting tired at NTB Original with salt and vinegar chips Good quick service. Good location and clean Don't miss this sandwich shop read more

A good place to get your Schlotzsky's sandwich fix. Service is generally quick, quality is good, but do have an idea of what you want and check your order before driving away. 10 years of eating here and more than a few errors. read more

This is a typical Schlotzskys- excellent sandwiches served at a higher price point than Subway. They did have a nice tax day special- buy the chips and a drink and get a small original free! For the uninitiated a small original is usually big enough for most appetites. Unfortunately this location has always suffered from a complete lack of charisma when it comes to the staff. Yes, I have worked in restaurants before and I know that those jobs pretty much suck, but these folks are about as conversational as mannequins! This is not typical of the chain and reflects poorly on this store's management. Check out the store in Lewisville near the mall and you'll find a totally different atmosphere where customers are greeted with smiles and upbeat attitudes. The folks in the kitchen make some great sandwiches in prompt fashion. It's such a shame that the customer facing side of the business seems to lack basic customer service skills. read more

Schlotzsky's - The main entrance of the Schlotzskys in Grapevine, Texas. - Delis Near Me - Grapevine, Texas

I think some of the reviews on this place are comical. I've never once had bad service here. I frequent the drive thru a lot bc this place is right beside my office. Occasionally they will get my drink order wrong, but that's not bad enough for me to leave them a bad review or boycott them altogether. I stick with the original sandwich and get the jalapeno chips and it's a win every time. read more

Schlotzsky's - Can't go wrong with an original - Delis Near Me - Grapevine, Texas

They forgot about me at the drive-through I think I waited for 15 minutes For one sandwich and a cookie. Does it always take this long at Schlotzsky's? They didn't even apologize which is weird they didn't say anything. I don't think they were looking for business today. read more

The service at this location is really hit or miss at both the drive-thru and the counter. Face-to-face, the service is consistently impersonal. They are a little like robots when they take and deliver your order. The drive-thru is a little more interesting. Sometimes I get a really friendly person and sometimes I don't. Twice, I had someone scold me because I couldn't understand them and had to keep asking him to repeat what he was saying. But, the food is good and it is close to work. When I show up with multiple orders, they always get them right. They also get me in and out quickly. Really, it is the service inconsistencies that I am rating here. read more

Tired of the cookie cutter sandwich shops like Subway and Jimmy Johns? If you're in the mood for a different kind of "fast food deli sandwich" look no further. Schlotzsky's is different. From the fresh baked round bread to the toppings and meat combinations, it's endless amounts of tasty. I prefer the rye bread and usually skip the chopped black olives. If you're not sure where to start the Original is a good sandwich to consider. It's close to an Italian with hap, genoa and cotto salami and a couple different melted cheeses. There are also homemade pizzas if you're not in the mood for a sandwich. This location is clean, the staff is friendly and efficient. I love the house brand chips- they have a less greasy texture and are super good- go for the jalepeno. This place is close to a lot of corporate offices and DFW so be prepared to wait during weekday lunch rush! There's a drive thru too! read more

This Schlotzsky's delivered just what I wanted, a great dependable sandwich in a hurry. Located south of HWY 114 on main street in Grapevine, I happened to stumble upon this location. I ordered a Turkey Avocado sandwich and it was delicious. The sandwich was ready quickly and I was eating in no time flat. The staff at the counter were efficient, but were only moderately friendly. The other issue was that the restaurant was freezing cold. I was not able to take my jacket off and really enjoy my sandwich. If you are in search of a Schlotzsky, this location will deliver. read more

I've always liked the style sandwich Schlotzsky's makes. And this location got it right. I stopped by in the way to the airport (it shouldn't have been on my way, but the road closings routed me over here). The person who made my sandwich must take pride in their work and it showed. Toasty bun, crispy lettuce, and it was not overly greasy. I live about six blocks from another Schlotzsky's and would rather drive the six miles to this one. Thanks to whomever was cooking this night. read more

Order 2730370 Fresh Veggie PIZZA 7.99 Oatmeal Raisin Cookie Cinnabon Classic Roll® 3.69 Awful service!!! Above was my order, it was a Foodsby order. When I got my Cinnabon, it was hard as a rock and the pizza was cold. Not mention, I did not get my cookie. Cinnabon was so stale even a fork would not cut through. I called the store at (817) 424-5201 expressed my concerns of my food and I wanted my 15.00 back. The girl took my number and told me that the store manager will call me. I never got a call and it has been 20 days since my last order. I want my money back! read more

My husband and daughter got FOOD POISONING sharing a LARGE Schlotzsky's Original. That is a serious claim to make but I wouldn't put this on a review unless I was 100% certain. In addition, upon calling the restaurant, I spoke to an employee who handled my call poorly/rudely ... she thought I just wanted a free meal. Not the case. Food poisoning is a very serious illness. My family missed work/wages. Wow... this was our 1st experience with food poisoning. I will never be back and yes, plan to share our experience on any social media I can. Maybe a filthy kitchen, maybe bad meat or an employee who doesn't wash their hands after going to the bathroom... apparently, this manager didn't care as I didn't even get a return phone call. Wow. read more

Excellent! The food was fresh and service excellent! We ate inside, and it closes at 9:00 pm. They told us to take our time and enjoy. Great customer service! read more

I visited the Schlotsky's in Grapevine, TX today and it was a surprising experience. I eat at a lot of "fast-food" type restaurants and was so impressed that each of the employees that I came into contact with were SO nice, polite, professional and courteous. Shelly took my order and promoted the Cinnabons (I had to decline because of my diet), but she definately did a good job of tempting me. Anna delivered my order and was very sweet and courteous. She even remembered to put napikins in the bag for me. On my way out Joshua told me to have a good day. Now, I don't normally notice the names of restaurant employees, but I couldn't help but turn around, go back to the manager and tell her how impressed I was with her staff. She then introduced me to her employees. What a breath of fresh air. I will definately go back to this restaurant! read more

Friendly staff but looked like dirt underneath his nails. I'm really hoping he wasn't making my food.

I would give a negative review if I could! Our food was okay. Some of the lettuce in my salad was wilted but what set it all off were the uninvited guest in the dining room. This place has mice! I saw one hanging out around the bottled soda machine. When I told the ladies works they didn't seem that concerned. I honestly felt they knew of the problem by the way they reacted. They didn't even offer to refund our money. What a shame :( read more

The food I ordered here is excellent and the service is very good. I ordered probably one of the largest sandwiches I've ever seen. The seating is fine. There's enough space for a group of about 10 to 15 people. There's plenty of variety here. Everything from turkey sandwiches to macaroni and cheese dishes. I highly recommend read more

We ordered from this location at work. Myself and 2 other ladies had extremely hard bread...to the point where 2 of us only ate part of the bread and the other lady refused to eat the sandwich at all. They also sent the wrong chips. When one of my coworkers called to complain, she spoke with an assistant manager, Chirag, who was extremely rude and advised her that he was too busy working while she sat at her desk complaining. He stated that his food is always right because they make the bread fresh everyday. He then hung up on her. Horrible sandwich and horrible customer service. read more

hey ya know....this place can make a darn good sandwich...and one that looks more like a hamburger...but its soooooooo goooood but wait...i look at my recept and it says $11... AHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.... in conlclusion....dont go here often or youll break the bank...but if your looking for a sandwich that eats like comfort food, its here. read more

If you want a Schlotzskys find another location. This is the worst run franchise. From placing an order, to delivery, just an amateur effort. read more