Very kind pharmacy service. Helpful and got my prescriptions done early morning. I recommendread more

This location of Walgreens was honestly much nicer than the CVS at the shopping center next door…read more Walking in the space was cleaner and more organized. The associate was able to unlock my shampoo (they had one in stock) and I chatted with him about how they had switched the formula and weren't telling the companies that sell the product. After checking me out he ended up attempting to do a warehouse stock check to see if they could order it for me, but wasn't able to find it. I thanked him for trying and he wished me good luck and with that I was on my way. All in all, a successful trip!

This review is for the pharmacy. There was a negligent error made by staff that almost cost me…read more$1200. I had a prescription for a medication refill come through on day 26 of a 28 day supply. I was called that same day on the 30th by pharmacy staff stating my insurance denied the refill because it was "too soon." I had an intuitive feeling this wasn't the case. Insurances don't give refills once your nose is to the grindstone, giving a small window of time to have the pharmacy prepare the order and ensure they have it in stock. I asked for the pharmacy to please run the medication again the following morning. I communicated very clearly that as of Jan 1 my prescription would no longer be covered by my insurance. $1200 is the out of pocket cash price. It was imperative I get my prescription on the 31st. She was aware of this. She said she would leave a note. The morning of the 31st I was out running errands. I decided to go down to the pharmacy in hopes of waiting. I couldn't spend another stressful day wondering what was going on, taking a gamble on getting my medication in time. I knew there was absolutely no way my prescription would be denied one day before it was finished. I'm not ignorant, and this isn't my first time filling this medication. The girl at the counter recognized my name on the prescription, "this is the one where we couldn't fill because it was too early? We have your item here". She tried to run the prescription. Came back with the "they're still telling me it's too soon." After trying to explain to her that this is impossible, showing her on my phone it had been one day short of 4 full weeks since I had gotten it refilled, and again communicated the urgency, I got the spiel that there's nothing they can do to force it through. Brick wall, no checking details, no attempt to problem solve. I suggested I call them, she agreed. I asked for a copy of the insurance rejection paper after she offered. I went outside and called my insurance, I called the number on the paper the pharmacy provided me. My Insurance insured me that they would be happy to refill my item. It was NOT too soon. She said it was specifically missing a code entered into the pharmacy computer from the prescription (provided by the doctor) in order to move forward. She gave me the name of the code rejection. I looked at the paper provided to me from the pharmacy, and very CLEARLY saw it stated the code as the reason for rejection. Nothing about it being too soon. The insurance let me know I was given misinformation, and this code must be entered to get filled. She said if the prescription was missing this code, its the pharmacies duty to call the doctor and get it. How did they not catch this? Aren't they trained to notice these important details? They run people's insurances as part of their basic structural job function! I'm livid! I went back in the pharmacy and got the girls attention who originally helped me. I told her exactly what my insurance said. She knew what code I was talking about. I pointed out on the paper she provided that very CLEARLY says the CODE was the reason for rejection. She prints up the original prescription and starts typing stuff in the computer. Didn't say a word to me, just typed. I asked her directly if the code they needed was on there and was in fact provided by the doctor to begin with. She said yes. Then let me casually know that they can have my prescription ready for me in 10 minutes. Yay me right? I maintained my composure and stayed polite the entire interaction, because my objective was to get my medication. But I did make a comment that thank God I called the insurance myself and done my due diligence, had I waited the time that they told me: ONEC this would've never gotten approved regardless of time and TWO it would've costed me $1200 out of pocket. She agreed. That was the entirety of the conversation. She let me walk off to wait. When it was ready, she rang me up like normal. No apology, no decency to acknowledge their error. And like I said, I was completely polite the entire time. Where is the accountability here? I feel that this type of error is gross negligence on behalf of a professional pharmacy staff. I probably wouldn't be here sharing such distain had she at least taken accountability and apologized! To add insult to injury, the call I received on the 30th telling me it was rejected because it was "too soon" wasn't the same individual that gave me that same reasoning in person on the 31st. For TWO seperate pharmacy technicians to give me an inaccurate reason that my insurance denied my refill, when their system very CLEARLY depicted the denial reason as something ELSE, is completely unacceptable. How do I as a customer, not a trained pharmacy staff member, have to point out this error to get my medication? I will absolutely never use this pharmacy again.

This CVS is in a bit of a rundown location and felt more unsafe than the shopping center next door…read morewith the Starbucks and Walgreens. Walking in I was able to find one of my shampoos, but when I went to check out their vitamins several of the bottles were mixed up and in the wrong place. The shelves just felt messy and disorganized compared to some of the pharmacies i've been in lately. All in all, after a quick scan at the self-checkout I was done and onto the next - although I really don't think I'll be returning to this location.

If you value your time, I would strongly recommend going somewhere else. During my visit, it was…read moreclear that most employees had little idea what was happening, and the manager appeared to be nowhere to be found- reportedly "in the back" the entire time while customers were left waiting. The photo print center was particularly frustrating. I was initially told my prints would be ready in 6-7 minutes. After waiting around the store for about 20 minutes, I finally asked for help and was told there had been an error and it would be another 10 minutes. After waiting again and struggling to get someone's attention, I was then told there was a print queue and that I would have to come back at some unspecified time because no one knew how long it would take. That information would have been perfectly reasonable if it had been communicated at the beginning, instead of after nearly 45 minutes of wasted time. The only person who ultimately provided a clear answer was a kind employee who had literally just clocked in for her shift, which says a lot about the lack of organization beforehand. I rarely go to CVS, and this experience reminded me exactly why. I'll pick up my photos whenever they eventually become available, but I won't be returning. If you're considering using the photo printing services here, be prepared for delays, unclear communication, and a lot of waiting around.

This is a great location - I can always find what I am looking for and the staff is friendly and…read moresuper helpful. The store is clean and well stocked.

Always courteous and professional, follows through on promises even when there's an insurance snafu…read moreor my meds are not available. Nothing grandiose from them, but just steady reliable service. That's all I need from my pharmacy.

They 'say' walk-ins welcome for vaccines but if you walk in they 'suggest' you walk-in late on…read moreTuesday-Wednesday-Thursday. Not especially convenient if I am already there at times other than that. I understand they're busy and vaccines are a hassle but...

I have been using this pharmacy since I moved to Concord in 2019. Since then I've seen dozens of…read morepharmacy workers come and go. And the current CVS pharmacy staff sweating their asses off to fur-fill orders. I see their gates being protected like Mama Bears before their shut down between 1:30-2:00 p.m. Let's also mention their cash registers. They're constantly locking up at the pharmacy and if you haven't happen to you at least once in the last one month, well you're not part of the club.

Avoid at all costs--dangerously incompetent and lazy…read more If I could give this pharmacy negative stars, I would. Dealing with the people at the register have been a nightmare from start to finish. Every visit feels like rolling the dice on whether they'll actually get your prescription right and spoiler alert, they rarely do. I'm pregnant and dependent on medications like insulin and glucose monitors, and this pharmacy has repeatedly failed me: wrong needles, wrong meters, missing insulin all while acting like it's somehow my problem. I've had to go back three times just to get the correct supplies. Most recently, they completely botched a crucial hypothyroidism prescription. My doctor's office confirmed it was sent to the pharmacy. When I went down in person, they told me it never existed in their system and told me to "call the doctor." However in calling the Dr. they confirmed the pharmacist sent confirmation of prescription that morning! And thanks to their AI phone system, you can't actually speak to a human, so the only way to even start fixing their mistakes is to drive down, only to be met with the same laziness and apathy. They push people aside when the line gets long, refuse to take responsibility for errors, and seem incapable of basic pharmacy competence. This isn't just frustrating, it's unsafe. If you depend on your medication and don't want to be treated like an inconvenience, go anywhere else. This place is a hazard to anyone who actually relies on their prescriptions.

I came to browse, didn't end up buying anything. Store was clean and fine. It is in the same…read moreplaza as Whole Foods.

What a joke safeway has become. The self checkout stands no longer take cash, credit card only…read more whoever thought up this idea is an idiot.

I've been going to this pharmacy for many years now, and I just have to express what special, kind…read moreservice we always receive from this lovely family oriented pharmacy! We have unfortunately been dealt with some serious health conditions & injuries, to which Oak Grove Pharmacy has continually assisted us & patiently guided us financially through the cost of many costly medications we required. Akrom is not only an amazing Pharmacist, but an honest, kind person, much like his father Nasir! If you want excellent care and service, this is your place! There aren't enough stars on for my review!!

I recently transferred all of my prescriptions to this in network pharmacy for my Cigna policy…read more First question, "do you want me to do some partial refills so we can get all of your medications synced up to a single pickup date?" WHAT?! You can do that?! Amazing! The owner was very helpful in tracking that everything that needed new scripts was coming in, and voila, single pickup date per month. Pharmacists in big chains are being overworked, brutally, with metrics like scripts filled per hour the priority. This means any snag in YOUR issue is hard for them to prioritize. Contrast that with Oak Grove, where customer service comes first. Mom and pop pharmacists are a dying art, and worth their weight in gold. Next store will be a new French bakery (swoon), Peet's is down the way, TJ's is there, as well as Boichek bagels. So a great location too!

This is a really down in it's luck CVS…read more There are a ton of vagrants out front and the front door doesn't work and is propped open. A lot of the shelves were empty, almost everything is locked up, and it feels a bit grimy. It was a wasted trip for us since it turns out our vaccination isn't covered by our insurance (the pharmacy tech also had an issue checking us in and reviewing our accounts) and the check stand (no self check out) had a line of five people deep that wasn't going anywhere so I put back the candies I'd picked up and left. To be honest I never see us ever coming back to this location, we don't see these issues at our local Walnut Creek CVS and we're always able to use their self check out to be in and out quickly, so overall I think two stars is right on the nose.

Service is extremely slow. Waited so long just to get something locked up that I just left and went…read moresomewhere else.

This small pharmacy is phenomenal! I fired CVS last year and have been happy ever since. I take 7…read moredifferent prescriptions for my heart condition and have never experienced a problem or delay with Solano. CVS was consistently a hassle and often rude. The Solano staff is professional and considerate. I was recently hospitalized and hadn't picked up a number of medications. Solano held on to them for 2 weeks, and then delivered to my home--at no charge! Solano, you earned a customer for life!

Amazing! I have been a customer of Solano Pharmacy for many years. I'd like to point out Kerry,…read moreCarolyn and Alex. They know me when I call for my refills, Alex delivers my medications with a smile. I do not drive anymore and Alex will take the time call me if I don't hear the doorbell or his knock on the door. I just love everybody at Solano. They truly care. Thank you! I forgot to add my name! Kim Ledford

If you know, you know, Walmart literally has everything you need minus fresh produce, but walking…read morein the entrance is a bit of a struggle seems like the walking dead outside, so I can understand the low reviews however, this Walmart is equipped with any and everything that you could possibly want or desire so I come here for the convenience not for the experience.

i came to walmart for some small purchases and checking out their electronics. very busy location,…read morewith all your needs, and open late