We have been extremely pleased with the personal and professional help of every since Dec (when we bought a car stereo) to the installation in Jan and then some other work we just had done. They are wonderful about accommodating our schedule, reasonable prices and helpful in working with someone as inexperienced as me! I forget everyone's name, but Dustin was our tech and very good about explaining everything we needed done. Words can't express how highly I recommend the staff! read more

These guys are great, I dealt with them a few times a several years ago for the scheduling and install of a new Alpine head unit, speakers and HID headlights on my now almost 20 year-old SUV and feel this review is way overdue. Overall, I was very happy with service and treatment I received back then. There was no up selling and the staff was patient, professional and fair when helping me pick what I wanted. It also didn't matter to them that my SUV wasn't the latest high-end luxury sports car. The installation itself was clean and I was happy with the products. But my last experience (before the current COVID19 Pandemic) really left a great impression on me of the professionalism and overall good business practices of Safe & Sound and its staff. One of the HID headlights they installed stopped working. I did some digging under the hood and discovered that one of the wires in the system had frayed. I wasn't sure where to go for the repair, so I went back to Safe & Sound even though the system was 4 years old at this point. I spoke to the manager, Sam, and showed him what was wrong. He then scheduled a time for me to come back for the repair. I then came back later that week for the appointment and dropped off my car. I was with my wife and we decided to walk across the street to Target and in about an hour I got a call from Sam saying my car was ready. When we came back, Sam just handed me my keys and said my car was ready. I asked how much the damage was and he said no charge. I was totally not expecting that, especially given that the HID system was over 5 years old. This really left a lasting impression on me would not hesitate to come back to Safe & Sound for my future mobile audio/electronic needs. I highly recommend these guys! read more

Very professional crew here. Installed my sub no problem and even had a tech come out with me to test the sound. Sam in particular was a very knowledgable and professional rep to talk with. I will be bringing all of my cars here now for any car audio/electronics needs:) read more

I would HIGHLY recommend Safe & Sound. I had a sub/amp installed in my car, and had done some research prior. With a 2018 car and factory upgraded sound system, the electronics were beyond my scope of knowledge, and searching forums online proved to be no help. Wary I could get the sound I wanted without significant modifications, I called Safe & Sound. I spoke to Tim who assured me they could get the job done. I went in the next day, and spoke to Sam, and he helped me select the perfect sub/amp combo for my car. I was actually very impressed by their retail prices. Safe & Sounds prices were identical to the manufacturer's prices. Install prices for the sub, amp, and DSP were reasonable. They made an appointment for me to drop off the car the next day. I returned the next day to hand over my car to technician Mike. Mike was definitely amazing. He understood my concerns, got a firm grasp of what I wanted, and got to work. Within 5 hours, the job was complete. The bass knob was installed in dash, and it looks like a factory knob. Extremely well done. He mounted the sub in the trunk and hid the amp. He took every minor detail into consideration. Now knowing how skilled Mike was, Safe & Sound could increase their install prices and I'd still be very happy to pay. Will definitely return for all of my car audio needs. Thanks! read more

Worst place to deal with. Took my BMW to them after three hours they claimed they didn't have the right wiring harness, couldn't get one, but yet I could order one. Then I had to wait another three weeks to bring back in for install. Then when I got my car back the morons lost my booklet that told you how to program the stupid stereo!!!!!! What a bunch of liars and idiots! Will never go back. read more

Gremlins... some cars just have them. Three years ago, Safe & Sound installed a Kenwood car stereo in my 1999 BMW 528i. Yup - I said 1999. It started out being an awesome ride. With satellite, Bluetooth, touch screen, and a very smooth instant acceleration - life was good. Fast forward to a few years later, and a "few" (cough) mechanic repairs at BMW to keep the car running smoothly. (It is still an incredible ride). My 16 year old daughter and I were getting ready to take a road trip from VA to FL - tooling around on the coast on the way. The satellite was acting funky, and Safe & Sound - true to their word on "lifetime" warranty, replaced the antenna. A week later - about 1000 miles into our trip, the stereo shut off, the steering wheel raised up, and the airbag and transmission idiot lights lit up like Christmas trees. Of course - I'm nowhere near a BMW dealership - and need to find a BMW specialist - STAT. We find one about 20 minutes away. The first thing the kind woman says? "What are you doing driving cross country in a BMW!!! Do you see all of the BMW's on this lot? They were towed here... you should have rented a car..." Meh. At 192 thousand miles - what's another couple thousand more? She could not help me. She did explain that it was not the transmission, but we would probably experience some random electrical fun. BUT - we should get it to the BMW dealer ASAP. There was one in Daytona. So - accepting all adventure - we set off for the 45 minute - uneventful drive. Two hours into waiting for the car at the BMW in Daytona - they determined the issue was with the stereo. Anyone with a BMW knows - they HIGHLY do not recommend any third party ANYTHING. Meh. 1999. Like I'm not going to replace the stereo. Again - reassured it was nothing mechanical - they encouraged me to contact Safe & Sound when we returned home and they would fix the issue, because surely, it could not be with BMW. (insert sigh here). We were on our way to Leesburg, FL - and the funky ghost in the machine only appeared a few more times on our trip. We parked it for a couple of days and enjoyed time with loved ones. On our trip back to VA, we discovered - that each time my daughter would check her make-up in the vanity mirror, low and behold - the electrical gremlins would kick in! We had found the trigger! I went to Safe & Sound as soon as I got home - with a chip on my shoulder. GRRRRR yeah. I was grumpy. What the heck? I asked them to fix their error. I gave them the car for a few days. When I went back - they said the issue was with BMW. The "lightbulbs" had burned out in the vanity mirror and were wreaking havoc on the electrical system.... So, unfortunately, not under warranty. Feeling a bit unsure of this diagnosis, I paid and was on my way, happy that it was fixed anyway. Two hours later - the issue happened AGAIN. By now I'm really losing it. I had also discovered in this process, my horn did not work, my cruise control did not work, the airbag warnings were going off and the transmission light as well. Thank goodness - the steering wheel was not raising up and down anymore. BUT - the car - was not safe, and most definitely would not pass inspection in time for me to SELL IT. So - Very grumpy, I called them back. Did I mention I was grumpy? The staff was very patient. They agreed to look at the car again. I left it with them for 5 days while I was out of town. Let that soak in. 5 days. When I returned, they had a well-documented packet of exactly what they looked at. Again - they told me to return it to BMW. By now my head was exploding. How could this be BMW??? They were in the wires, and never before had this happened. I was extremely adamant. They - again.. were extremely patient with me. All of the technicians that had looked at my car came up to help me understand what they felt was wrong. They explained very clearly that it was a voltage drop, and thought it may lay in a controller gone bad. If BMW did not find the issue - they would reimburse me for those fees, and again try to find the issue. Did I mention I was a jerk? Sigh. I hate cars. So guess what. It WAS a controller gone bad. Of course, in true BMW fashion - $1000.00 later the issue was solved. Well - kind of. I had to go back to Safe & Sound with my tail between my legs and have them reinstall the stereo they had placed lovingly in my trunk so that BMW could figure out their stuff. Yeah - I totally felt some 21 Pilots vibes going on for the two weeks in between. (yeah - Car Radio reference..) The end result? I expected Safe & Sound to charge me thousands of dollars for the time and effort they took to diagnose my car. Instead? They charged me an hour and a half labor to reinstall the stereo. And this - is why you are reading this crazy story. Thanks to the crew at Safe & Sound for your unending patience... And remember. Don't feed the darn mogwais after midnight... read more

Best place, best job, best service. Professional, courteous, and know their ish. Wanted to upgrade my sound quality, went in for a consultation to install my own purchased equipment, gave me the best tips and options, and suggested a completely different system that they provide Which I'm very impressed by. While I had several tedious concerns and questions, Sam and Mike were always patient and helpful, plus all the above. Couldn't be happier with the job they did. Would recommend this place to anyone who's looking to modify their car/s. Five stars across the board. read more

I had a Viper keyless entry kit installed on my Corolla and from the quotation process with Richard (owner), to arranging an install date with Elias at Chantilly, to actually getting the install done with the tech, it was a smooth process. The time it took to get the install done was also reasonable and I was out in about 2.5 hours! No issues whatsoever with the quality or workmanship. I will say the only downside for me is that their installation calendar is pretty booked, so the earliest install time available was a few weeks down the road. They should open a bigger location! read more

Took my jeep wrangler here to get an alarm and remote start installed. Sam helped me figured out what I needed was very knowledgeable with the products. Job well done! read more

Rick was very nice in helping me pick out a stereo for my H2. I chose the Kenwood 6990 Nav unit. The guys that installed were very nice and professional. I had to come back to get the volume adjusted on my ONSTAR phone and the guys had no problem adjusting it. Prices are reasonable and competitive and I would come back to them again. Nice staff and work fast. read more

This place does great work. Dropped off my 2008 Infiniti QX56 for a remote start install and to install a custom window roll up module. For those who aren't aware, the Infiniti has a "proximity key" but still has a "tumbler" start. This combination makes the install more difficult and therefore I wasn't willing to tackle it myself. Rich gave me a quote and scheduled me and personally answered some emails I sent in before my appointment. I dropped the car off on the scheduled date and picked it up on time and paid the exact quoted price. It works great and after a detailed inspection of my vehicle all clips and panels are in place properly, and all remote start functions work as intended to include remote start, remote start disengage without causing the engine to shut off, remote start activate to park and keep engine running while taking your key. Very pleased with the service received. read more

Expensive. I did not actually buy anything here. Priced a new stereo for my suburban. Cost of the head unit was $189. With installation, parts, kit etc they wanted $503. Got exact same unit with all the needed installation gear including the wiring interface for $210 on line and installed in about 1 hour with the help of my friend youtube. read more

Just wanted to say thanks to Tim and Sam for their attention to detail to tweak and tune our existing setup to sound the way it was supposed to. Tim spent the time to get the system tuned and dampened properly, which made a night and day difference in the sound quality. My wife was getting frustrated after multiple visits to the original installer to get the system tuned right, but after one visit the SUV now sounds loud, clear and has tight and accurate sound. Thanks so much! Work was performed on time and right the first time. read more

What's fair is fair so I update my reviews when I have updates. I sent a message asking for some information on a prospective job and Safe & Sound Responded very quickly with all of the information that I requested. They even provided some potential installation dates and gave me some good options. I would consider doing business with them again and I'll chalk up my earlier experience to an off day. read more

Update 8-22-16: I finally took my car to another shop and had to spend another few hundred dollars for removal of the dash camera wiring done by Safe & Sound that left my car battery unprotected. In the process, I was told by the technician that Safe & Sound hadn't properly routed the wiring away from the airbag along the A-Pillar. Instead, it was routed *in front of* the airbag. In the event of a crash, the cable could have been ripped out and severely injured me or a passenger. I had really bad luck with this shop. My local Best Buy was able to do a better and safer job with the wiring and installation. I am still considering legal action for the significant financial loss that I incurred as a result of doing business with Safe & Sound. read more

These guys are true experts in their field. I wanted to upgrade a factory stereo system that was on it's last leg. I came to Safe and Sound after a negative experience with one of their competitors. Safe and Sound not only installed an incredible system, but they repaired the shoddy work performed by the previous company. Safe and Sound was professional, courteous, and easy to deal with. The custom sub-woofer box designed and built by Matt is a thing of beauty (true OEM look). Great work guys and thanks! read more

Great communication through Yelp messages with owner Rich prior to scheduling appointment. Had a Pioneer head unit with Bluetooth installed. Pricing about what I had expected. No need to drop it off and leave as they have a really nice waiting room upstairs with couch and chairs plus cable tv. Installation was fast. I was out of there quick. Great experience. read more

I recently had a remote start installed on my Nissan Titan at the Chantilly location. Jesse was great at answering all of my questions and helping me figure out which model would be best for me. I made my appointment and when I picked my truck up they spent a long time making sure I knew how all the features worked. The work was done perfectly and I couldn't be happier. I will deffinitly be back for all of my mobile electronic needs! read more

Went to get a remote start system installed for wife. Sales reps and technicians were very thorough in explaining the features and what I did and did not need. The price was reasonable. I put a deposit down and made an appointment. Unfortunately, my wife changed her mind, so I had to cancel. I was very impressed with the cheerful attitude of the staff when I cancelled, and even MORE impressed that they refunded my deposit. I would recommend them based solely on that basis (most others have spoken to the good quality of the work). read more

I have had the pleasure of getting work done at Safe & Sound multiple times with several different vehicles over the years. They are as good as it gets, SERIOUSLY. I don't often write reviews but these guys deserve it. I have gone to Safe & Sound for window tint on three of my vehicles, as well as custom wheels and tires. My most recent visit was for window tint on September 1st. The team of installers are top notch and extremely creative and experienced. The sales staff was super helpful, honest and very knowledgeable. Their pricing has been great, much much less than some of the competitive quotes i received for the same work and the results have been fantastic. If you need anything done to your car or truck this should be your first stop! read more

I was very happy with my overall experience here. I got a remote start for Christmas and got an appointment on Jan. 12th. I know this is their busy time for remote starts and I felt that wasn't too long of a wait for an appointment. I will say they didn't mention I would need two keys in order to complete the installation but they got everything as ready as they could and allowed me to come back the next day with the second key. I only waited for 20 minutes and they were done. The staff was all very friendly and they didn't make it seem like the key mishap was any inconvenience to them. I would come back to them! read more

My first time upgrading my truck and these guys are amazing! I explained my goals and what I wanted to do. They showed really good options & explained the pros & cons of each of them. And they helped me figure out the best choices that were in my budget. Took them three days they said it would. And when I got my truck back - it was awesome! They installed a new in-dash navigation system, back up camera, leather interior and heated seats. My friends asked if I had gotten a new truck! And it kinda feels like I did! I think why I recommend them so highly is because I didn't walk away feeling like I got taken advantage of. They're passionate about their work & it really shows! read more

Knowledgeable, friendly staff that did a great job with my Porsche 911. Solid recommendation on the head unit, and contrary to most salespeople who find out you're driving a Porsche, they didn't try to up sell me something I didn't need. Quality, clean job on the install... timely. Nice waiting area upstairs away from the showroom where one could easily take a nap. Ha ha. Would highly recommend and will probably eventually go back for higher end, non-stock speakers. Great guys! read more

These guys r great. I have came here a couple times just to look around n every time they made time for me to talk bout the products I was interested in or curious about at the time. They don't hound u about purchasing n r very patient w u n thorough w answers. I was recently able to get my automatic starter done n stereo system next. Great place w great guys w great attitudes. read more

Got me in quick and got the job done well. Next time I need something audio related I'll be back.

Elias and the install team at safe and sound are on freaking point !!! They know their product and they treat you right - I am happy with my new system and look forward to getting my wife's car hooked up also read more

I recently went to Safe & Sound in Chantilly VA for help solving an audio (intermittent sound) problem in my car (2007 Porsche 911). I received outstanding customer service starting with my initial visit, continuing with the diagnostic/uninstall appointment, on through to the re-install/completion of the project. Jesse and crew quickly diagnosed my problem as a faulty amplifier, removed the amplifier for repair (and was able to get the remainder of my audio system to operate), shipped the broken amplifier off for service, and re-installed the repaired amplifier - all within a very short time period and for a very reasonable cost. When I decide to upgrade my entire audio system, I will definitely be going back to Safe & Sound. Thank you! read more

These guys did a great job, from helping me pick the components, to perfectly installing my system in my 2014 Honda Accord. I have never experienced sound like this. Crisp, clear, and no distortion even at high volume levels. Sam was a great help, and the installers were awesome at putting in my system. I couldn't be happier. Highly recommend!! read more

I have not had any work done with Safe & Sound yet but I went in today to see Sam and the selection he had for my car. As for that, the selection is very nice! Sam knows what he is talking about and was totally fine with explaining everything to me, including pricing. Not going to lie I got a pretty high price quote but Sam was totally understanding of my decisions and was in no way pushy to keep me in the original range. Highly recommend this place and Sam! read more

Just came in for a head unit exchange (yeah the car is 20 years old...so are the speakers)...what a showroom!! LOVED what I heard and talked myself into a whole package! I can't say enough about the install team. They listened to my comments on the sound and changed and tweaked until I was satisfied. I did NOT have to stand on their heads to get them to do the right thing. What a refreshing place to shop. read more

This place is an absolute rip off. They upcharge 3x or more. On top of that the customer service isn't that great.

After having two appointments at Best Buy to get a blue tooth stereo installed in my motorhome, both of which ended with them rescheduling me/telling me they couldn't do the work after all, I was thrilled when they sent me to Safe and Sound in Chantilly! Dustin and Sam were professional, enthusiastic about their work, and finished the job quickly while I was in their comfortable waiting room. They really know what they're doing, and they treat their customers great! I can't say enough about my experience there--such good customer service is hard to find. read more

A1+ awesome install took 30 min no bs got a amp and 4 speakers installed in 30 min everything included and they give free drinks while you wait read more

so I have mixed feelings with these folks. I've mostly done my own installs for years, but just don't have the time anymore for the trial and errors that typically suck up a lot of the time so decided to try out a professional installer. I had them do a relatively straight forward install - receiver, amp, a couple of accessories, usb port run and a custom sub box. Also, had a custom wiring request on top of that. I'll say that I'm very happy about the custom wiring job for my backup lights, the build and tune of the subbox itself is superb. Customer service was good, thanks to the person I was working with, but ultimately did not resolve my issues. What I'm not happy about is the lack of attention to detail. I wanted an OEM look, which I mostly got, but was unhappy about the finish of the sub... picky stuff, but when I'm spending over a grand for a subbox outside of a $100 for one on ebay, I had a high expectations on getting what I wanted. I also have an issue with the going back and forth with one of the installers around the USB install. They were to install a USB both for my phone, and a secondary to connect with the OEM USB port. The primary connection was good, and it had a nice OEM finish. The second was a bit of a hack job with the adapter they used, which wasn't even compatible with my vehicle. I didn't have much time when I picked it up, but found that they hadn't even tested it prior to me writing the final check and then finding that it didn't work then. The installer swore up and down that there wasn't any other adapters out there that'd work, however I knew from one of the forums I'm a member of that there was, and had to order and install it separately myself. Guess what, worked like a charm (still waiting on my refund for that bogus adapter after a month)! Btw- when I went to install that adapter, is when I saw that they hadn't even screwed in the mounting adapter fully, 2 of the 6 screws wasn't holding in the harness. I was also annoyed with them telling me that I needed to purchase a separate DSP to make my lossy music sound better, when (based on what I told them I was looking for) the built-in DSP just needed to be set and tweaked to reach my needs. One guy kept harping about how awesome a 40k install sounded, which I'm sure it sounded pretty awesome. People spend 100's of thousands to achieve that "perfect" sound, but that's not what I was looking for. so sorry that my 3-4K wasn't enough here... Again, this is all picky stuff, I get it. I got the sound I wanted, I can take care of the "finish" look myself, however what ultimately got me was that they were working with me to correct some of this stuff, I had an appointment to bring it back to fix the carpeting issues I had. Again, in looking for the OEM look, the styles they had didn't quite fit, but I had found one that was very close and was looking to get an answer from them on if that'd work. Was told after dropping off a sample, that'd they get back to me, no call back.... so called the morning of my appt. Again, was told that they'd get back to me, and guess what... no call back. After that, I just stopped trying as don't have the patience nor time to try and get these guys to adhere to good customer service. Overall, I'd say if you had 40+ grand to spend or that you ensure to spend time prior to making that final payment in reviewing that they did everything you asked for and to your expectations, you'll most likely be pretty happy. I made the mistake of not allowing enough time at pickup to ensure that I looked over everything before writing the final check (they ended up taking an extra 2 days to ensure the install was "great"). I've seen some amazing installs, and looks like these guys have done some too... again, maybe I just didn't spend enough with them. read more

This place truly is as good as it gets. I wrote a review when they had a soft open and I think it went to the other location. They installed a VAIStech iVIC unit and really spent all the time needed to make it work as it should and then charged me for a standard install! I am re-reviewing because I just went back this past Friday to have a cable fixed (I snapped off the end of a HDMI cable) and they took care of it in under an hour. These guys simply are the best at what they do and you are a fool to think you will get better service or quality work elsewhere! read more

5 star shop from sales to installation. They know the right solution for you and execute the installation flawlessly. If you want the best in the area, look no further. read more

After getting my car jumped I was having a problem with the sub that they had installed previously. I brought my car by and their team was able to take a look at it. I want to say I truly appreciate the service I received and they were able to diagnose what the problem was (head unit Bluetooth settings) and walk me through how to fix it in the future. I can't express how happy I am to have my system running optimally again, and I look forward to getting my next vehicle and having their team get it singing. read more

These guys are absolutely amazing. When I was shopping for remote start, Craig exceeded any expectations I had. He's extremely passionate about what he does and took the time to explain every little detail I needed to know and answered any and all of my silly and redundant questions. I'm sure I would have driven any other human insane, but he had a smile on his face and such a great attitude about it the entire time and I felt extremely comfortable making my decision to purchase. I decided to purchase in the middle of winter, so of course they were busy, but I was able to get an appointment 2 weeks from purchase date which I thought was great. When I came in for my appointment, I was happy to see Craig again who was just as pleasant as the first time we met. They have a great waiting room upstairs with a tv and wifi so I was able to bring my laptop and work. I even got bored at one point and bugged Craig about some additional work I wanted to get done on my Jeep, and he was just as amazing as the first time I came in with questions. I was told that the installation would take between 4-6 hours, but these guys are so great that I was finished up and out of there in 3 hours and 45 minutes (which was actually kind of sad because these guys are so cool I wanted to stay and hang out more, hah). Start to finish, this was an amazing process and I can't wait to get back there and have more work done. read more

I went to a couple of highly rated shops in the area for getting an AUX installed in my 2008 FX35. Most of the shops had the old iphone interface box from US Spec which has the 30 pin cable hanging . I was not interested in it as just needed AUX which is phone neutral. Safe and Sound had what i needed, price of the part was similar to Amazon which was great plus instead of an ugly wire hanging from the side of the glovebox which most shops do , Safe & Sound gave me an option of putting it into the central storage bin (with aux interface adaptor) which already had power outlet for extra $80. It was perfect and it looks like it was factory installed. Very happy with work. Also, their lounge has free wifi which makes it easier to do your work while the car is getting ready. Definitely use them again if need any audio work done. read more

Jeese and team did a radio/dvd/back up camera install on my 2006 pilot.They completed the work earlier that expected, no messes, they are very professional and know what they are doing. Highly recommended read more