Man! People hate on this place but honestly I personally think it's decent-good for mall food. I have had their pad Thai, coconut shrimp, lemon garlic shrimp, and I love the Thai tea. I like the fact they have more seafood options than Panda Express. Anywho, this place sits right with me. read more

Great food and great service. We love this place. We are using this place a long time and most of the time when we are visiting Oakridge mall, we are visiting Ruby Thai Kitchen. Definitely would recommend this place. read more

Ruby Thai Kitchen - Thai Near Me - San Jose, California

I was walking around thinking of what to eat and stop by here. Panda Express line was long. I got the 2 items combo. The food here was okay not the best. The one thing I don't like if the item have 2 like beef broccoli they will charge you a dollar for the beef ]: read more

Ruby Thai Kitchen - Thai Near Me - San Jose, California

Please don't order for green curry. Perhaps the cook in the kitchen had no idea about the green curry. Their green curry was watery like french onion soup and filled with potatoes ( not fully cooked either). No Thai basil or coconut or lemon grass. I've never had green curry like this anywhere in the world. Their bang, bang chicken and egg plant tofu were ok - tells me cook could be Chinese. I will try to add a picture of the awful soup for $12 read more

Currently, feeling nauseous thinking about the few bites of fried rice in my body right now. You can immediately smell and taste the staleness of the rice. I've only heard about restaurants that "wash" their rice at the end of the day to re-cook and serve the next day. This is exactly what came to mind after my first bite! Rice was soggy and the stale smell was so off-putting, I had to toss it and forbade my kids from eating it. As an Asian having eaten rice for practically my entire life, I've never had my home-cooked rice smell or taste that stale... ever. Used to love Ruby Thai like 5 years ago... won't ever go back after today. To top it off, their payment system was set to default to an Asian language so you couldn't even understand what options you were selecting. When I mentioned I didn't understand what the machine said, they came over to change the language setting to English. Coincidence or trying to have folks choose a default tip amount to bypass the screen? I wonder... read more

I came here for the first time this afternoon and was very impressed. I had Singapore noodles and coconut shrimp with a Thai tea. It was very reasonably priced and very tasty. I also really appreciate a pescatarian option as they can be hard to come by in that food court. I look forward to to coming back. read more

This is by far the worst pad Thai I have ever had. Bland and flavorless. I threw away so much food because it was inedible.

Chicken was bad. Curry chicken was bad. My husband couldn't eat the spicy chicken was hard. I don't recommend it

Terrible customer service. Extremely unprofessional. Mediocre food. Manager was really rude. I'll eat anywhere but here in the mall and do often. read more

Rude and overcharged us. When questioned she took half the meat from my order and said I ordered extra meat when I didn't. Don't go, portion is 5/10 read more

Ruby Thai Kitchen - Mango chicken and lo mien - Thai Near Me - San Jose, California

Typically my 1 start reviews are due to poor customer service. Today, I received pretty energetic, upbeat service from this guy.... but the good was just terrible!!! I came out of my movie realizing I hadn't consumed any lunch yet, so for the sake of time Ruby was the spot chosen by default located near Jamba Juice, where my kid was getting a snack. Anyway, as soon as i opened my tray of pad thai, and eggplant tofu, there was a peculiar smell. Nothing rotten or foul, just not very appetizing. When i began to eat my noodles and veggies, I was immediately turned off by the taste- match of thr smell. Noting on my tray tasted nearly good. I was very disappointed.. and hungry! I just don't understand why I never learn my lesson with Thai fast food. Never again! read more

Their food is delicious and their service outstanding. Huge portions. Definitely get it to go! read more

Ruby Thai Kitchen - Thai Near Me - San Jose, California

This week I had to buy a gift card at the mall for some gifts and it was close to lunch time so I figured I'd try something at the food court. I hate mall shopping but at the time it was fairly empty (mid week before lunch rush). I love Thai food but my family doesn't care for it as much as other cuisines so I made a beeline to this spot. The workers were very friendly and efficient. It literally took me two minutes from start to finish (picking food and paying). For a fast food type place it was decent. Is it authentic, nah. But for less than $8 it met my starving needs. Solid, fresh veggies not over cooked and decent flavors. I'd come back in a pinch for sure. Bonus, they didn't charge me extra for veggies only instead of carbs (rice/noodles). read more

Ruby Thai Kitchen - Bbq chix, spicy chix and veggies. - Thai Near Me - San Jose, California

Standard mall food...I feel they get the business when people don't want to wait for Panda Express...they were really nice to let us sample and I went with the spicy mango chicken with half noodles and half fried rice. For $6, it was a lot of food. Some of the chicken was just breading, chow mein was good, fried rice too salty. read more

Ruby Thai Kitchen - Spicy mango chicken - Thai Near Me - San Jose, California

7/14/21 Yesterday I was at the Oakridge mall. Decided to go to order food at the food court. First ordered Sarku chicken, as I was waiting for my order. I passed by Ruby Thai kitchen. Decided to order seafood soup. Tom yum and paid for it. I told the cashier, I'll be back I'm picking up my food from Sarku, because I was so in a hurry to go home. I've completely forgot to get my soup at this place. Went home completely forgot about the soup. Last night, I remembered, I said oh crap!! Luckily, I was coming to the mall the next day Bc of my daughter wanted to go shopping. I went to see the manager at this place, told him what just happened. He was arguing with me and he sounded like I was lying. I said why would I come here and waste time arguing with you. He said you could be those people would say something like this and bring your receipt. What the Freak, this manager is an a hole. I told him I will make sure that I will never come back and order anything from this Thai food and make sure I will Yelp you. What kinda customer manager is this dude. I will make sure, I will tell all my friends not to come to this place, also, posting it on Facebook and Instagram this review. I took a picture of him Bc he pissed me off!! read more

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Awful just awful, on a whim without looking at the just as awful reviews I ordered pad Thai. It was just plain noodles-.no chicken no flavor just noodles. This place should be closed down. read more

Ruby Thai Kitchen - Most disgusting non Thai food ever- DO NOT ORDER HERE. This is supposed to be pad Thai. DISGUSTING - Thai Near Me - San Jose, California

TLDR: Low prices for large portions (better shared); Taste is ok; Get free samples! Ruby Thai Kitchen is located inside Oakridge mall's food court. You're able to try a free sample as you walk by since they are always handing out their popular mango chicken. If you're ordering, you can ask for samples to try their other dishes, too. RTK is considered fast food and they give you quick service. I've personally never had a bad experience with their employees. Ruby Thai Kitchen offers very low prices and gives you large portions. Personally, I have difficulty finishing my entire plate that I have to share with a friend or save the rest for later. A two combo plate tends to be around $9. RTK has always been my favourite and my go-to when eating in the food court, especially because of taste and price. However, due to a decline in quality, I think I may opt to eat somewhere else. I always get the mango chicken and bbq chicken. When RTK first opened, the taste was beyond amazing. Over the years, however, they have not maintained the quality of taste in order to serve even more customers. The mango chicken gets soggy and the bbq chicken has gotten chewy and does not have as much flavor anymore. It makes eating not as enjoyable and I don't want to finish my meal anymore, which feels like a waste. If I were to eat RTK, the Valley Faire location is much better and up to standards. read more

My daughter got the teriyaki chicken and loved it, but the rice was flavorless and old. I got the spicy chicken which was amazing. But the noodles just the rice, was nasty and flavorless. read more

Ruby Thai Kitchen - Teriyaki chicken, spicy chicken - Thai Near Me - San Jose, California

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I know it's food court food but it was bad even for that. I got fried rice and mango chicken. The chicken was mostly sugary breading with all that goop on it, and seemed like it had been out forever. The rice was bland and with a water the whole thing was just under ten bucks. I hate wasting food but five minutes in I just felt gross and lethargic. Total waste of money. read more

Ruby Thai Kitchen - Mango chicken and fried rice - Thai Near Me - San Jose, California

Decent fast food spot when you need a quick meal at the mall. My hubby and I wanted a quick bite before our movie. Panda Express had a huge line so we decided to try this spot as it had none. Their mango chicken sample was good, however when we ordered it along with teriyaki chicken and the noodles, the meal ended up being SO sweet. We felt like we just ate dessert for lunch ( and my hubby loves his sugar). I would recommend going for the savory meats as the mango and teriyaki stuff and even our noodles were super sugary. read more

This place definitely uses the foot in the door technique. Samples here and samples there. They will let you try just about anything they have behind the glass showcase. In fact, they will very likely wave you down. It seems they are doing everything possible behind that small enclosure they are trapped in. Either they own the place together or the owner definitely has trained them to sell. I myself fell for the sample trap. I felt bad walking away after taking a sample. So, I thought why not give them a try. I chose the two entree plate and as I looked at the options I realized there wasn't many vegetarian dishes. I ended up getting two different types of tofu. One was an eggplant tofu very similar to Panda Express. I really can't call this Thai food. Another spicy tofu dish with red peppers that are usually found in Chinese food. I was very disappointed by these two dishes. I'm not sure what they are using to create their flavors but it has to be msg or some form of it. I couldn't wipe the taste from my mouth and the meal left me for non stop thirst. I ended up throwing away most of it. I just couldn't find myself eating it later. I wouldn't really call this place Thai food, maybe Chinese food with some Thai dishes. Try it for yourself and you will see. read more

Ruby Thai Kitchen - Tofu plate~similar to Panda Express - Thai Near Me - San Jose, California

Gave my boyfriend and I food poisoning last night. We both had lo mein and mango chicken

Better than a lot of other thai fast food restaurant. I like their Singaporean noodles. Once tried their chicken curry and it had a bad smell as if it was very old. Their fried food like shrimp, fried fish etc. has a weird bitter chemical taste, maybe from using too much baking soda or something (not sure). read more

The beef noodle is so good we order it extra spicy. Staff is friendly and courteous. They give out free sample of their mango chicken, fried chicken and bourbon chicken. read more

This is one of my favorite Chinese Thai food Always give a good amount and always have great service and the people are great, Even the pricing is good for the amount of food they give you. read more

Whenever I go to this mall I head on over to Ruby Thai. They usually have a worker giving out free samples. I normally get the 2 item combo which consists of the noodles and 2 chicken items. The taste of the food is not extravagant or out of this world but it is solid. It is is my go to spot. read more

Ruby Thai Kitchen - Thai Near Me - San Jose, California

I only ordered 2 chicken egg rolls. It came with sweet and sour sauce. The customer service was fine but the egg rolls are so burnt I was debating on whether or not I should eat it but ultimately I took a bite. Im honestly speechless, just look at the color. read more

Ruby Thai Kitchen - Chicken Egg Roll - Thai Near Me - San Jose, California

Everytime get hungry at this mall I crave for Asian food, and go to Panda Express. But they usually have a long line. So I discovered Ruby Thai. For me they taste better and has more serving than others. I go for their spicy chicken and fish, plus they have the best chow mein. Try it. read more

The owners of this restaurant need to go out and eat at any Thai restaurant so they have some idea how Thai food tastes like. I had to throw away everything I have ordered - pad thai did not taste like pad thai at all, it just tasted like noodles with tons of sugar. Chicken also had tons of sugar in it. Actually pretty much everything had tons of sugar in it, beyond what it should have. The only Ok dish was steamed veggies. Thai tea was a total shame. Seems like it was made out of cheap powder. Not a real Thai tea at all. Waste of my money. Never again. read more

So this is mall fast food. As such it only gets compared to mall fast food. All of our food was hot, crispy when it should be and portions were large. I ordered chicken pad thai which came out and fresh. It wasn't for me but it was still better than the pad thai I had at a restaurant earlier this week. People working there were awesome. For a weekday at a mall this place is great. read more

literally LOVE all their food, even if your not a huge fan off noodles this will knock your socks off!! also the service is super nice and i love all of the workers there. read more

Sorry but I was extremely disappointed with my experience here. The food may be good (er at least as good as mall food court food can taste), however I got it to go and the container they put it in....I highly doubt it's actually microwave safe because wow that plastic smell was terrible. I wasted my money because 1. It smelled and tasted like the heated up plastic and 2. The heated up plastic = carcinogens so I ended up throwing it away. Didn't feel safe eating it. read more

I usually go here right before work to grab a quick bite to eat. The mango chicken is SOOO GOOD!

Felt rushed through the line as I had to request over and over to be shown the NONspicey dishes. It wasn't clear if it was a language problem, or lack of familiarity with the food, or just plain indifference, but the food they claimed was not spicy was too spicy for me to eat. The one item on my plate that was not spicy was fried, oily, and bread-y. Not a healthy site. This fast food Thai restaurant lacked the grace and good taste of other Thai restaurants. read more

I guess I'm one of the ones that like this place. I have never tried this place before but figured why not. I usually go to panda, sarku, or buckhorn grill. Anyways while on my way to buckhorn grill I pass Ruby Thai chicken and what caught my eye was the mango chicken. I haven't had pad Thai in while so that also helped my decision. Pad Thai is extra and I also wanted to try the bang bang shrimp. One word WOW!! The shrimp is friggin' fantastic!!! The mango chicken is also pretty good. The pad Thai was a little above average in my opinion. I'll be back next time to try the grilled or spicy grilled chicken. read more

Ruby Thai Kitchen - 2 entrée with pad thai, mango chicken, and bang bang shrimp - Thai Near Me - San Jose, California

Mango chicken = BOMB-CLUCKING-TASTIC! Crispy and sweet with minimal batter, it's reminiscent of Panda's famous orange chicken. They seem to make it fresh because it's always moist and never stale. Healthy options aren't plentiful, but they do have some veggies (it's not steamed or stir fried, so stewed?) which you can substitute for the mandatory rice or noodle for the 2 or 3 item combos. I ask for the 1/2 veggies and 1/2 fried rice because I need the rice, or I get the shakes. I do enjoy tofu and eggplant, but that entree was a bit too salty for my liking. You must go mango chicken and something else. The bang bang chicken or spicy chicken is good, or bang bang shrimp for protein variety. They have a few premium options like the salt and pepper fish and pad Thai, but I've yet to try them. Maybe when I get that bonus I'll consider it. Eating out everyday ain't easy. read more

This is one of my most favorite places however, the lady that was serving had pencil over her hear to write orders, She dropped it in the food, used her had to pick it out of the curry sauce and proceeds to serve others! We asked the cashier and the manager to remove the food item and he ( the owner) left it as if nothing happened!!! So angry and I'll never go back !!! This doesn't deserve a Star but I can't post unless I mark it ! #Horrible read more

WOW! So we were at Starbucks deciding what we'll be having for lunch and my fiance picked out Ruby Thai Kitchen. We've never been there and it's been at the food court for a while. Good thing we didn't find out about this place earlier because I'd gain so much weight! Their food is of great quality and it's not salty or greasy, which is perfect. It's a great cheat meal and tastes great! I got their two item menu with chow mein, eggplant tofu, and grilled chicken. All entrees were excellent and of great quality which is very important to me. It definitely is better than Panda Express. Give it a try! You won't regret it! read more

Food was okay but appreciated the customer service! Thanks!! Food 3/5 Pad Thai doesn't taste like pad Thai. Very ketchupy and less than mediocre. Really enjoyed the mango chicken and lemon pepper chicken though. Service 5/5 Great. Very passionate group of people. Not too pushy read more

I have one tried a few things at Ruby Thai. Every time I eat here, I want to try something different but I can never stray from the mango chicken and bang bang chicken. Sometimes, the fried rice is a bit dry, but it still does the trick. Tried the pad Thai once and it was very saucey, so I stuck with the fried rice. I love that the mango chicken is always so crispy, yet nicely coated with the mango sauce without being overbearing. I also LOVE that each piece of mango chicken is actually CHICKEN (as opposed to Panda Express' orange chicken, which is hard and is sometimes questionable as to where the chicken is). I also have a weak spot for the bang bang chicken. Super burst of flavor, which goes well with the fried rice. Really deserves the name. I've also tried the bang bang shrimp and salted fish, which were also good. Overall, good quality food for the mall food court! Side note: I've been going here a few times, but today, I found out that they removed the bang bang chicken off the menu, which made me very disappointed. Instead, I opted for the grilled chicken, which was just like any other grilled, teriyaki/honey BBQ kind of chicken. I'm very sad to see the bang bang chicken go, and I hope it's not permanent... read more