Your company was a God send. American Home Shield, my homeowners insurance company referral told me I had to wait either 2 or 4 days to clear my kitchen sink back up. After 2.5 hours of trying to get both to understand I have a baby in the house, the kitchen sink is critical, I told them "to take a hike" and cancelled the coverage. In less than 5 minutes I called the first plumbing company Siri brought up and it was your company. A plumber, Ernie, was available to come within 2-3 hours. Ernie came opened the line and was ready to leave within 25-30 minutes. Lucky for me my main line was on the exterior kitchen wall. I knew there was a chance Ernie would need to get to the stoppage from inside the sink so I proceeded to remove items from under the sink. Ernie asked me to not do that because he was certain he could get to stoppage from outside the kitchen sink. I stopped he kept sending the snake down the line and finally got to my problem. I was aware my appointment have disrupted Rooter Guard's scheduled appointments but I was so grateful to have a clear kitchen line I could not think straight. American Home Shield not only charged a higher price for 2 days in the future service but Rooter Guard charged a lesser price for the same service. Thank you Ernie and Rooter Guard. Thank you American Hime Shield for forcing me to use the internet to find a better plumber than you were referring me to. read more

My toilet was backing up. The technician that came brought an auger and snake and couldn't unclog. He took off the toilet ran snake through then said something must be clogged in there couldn't solve the problem. Then after an hour of trying tried to sell me on descaling or descaling & repair costing thousands of dollars. Another plumber came and solved the problem in 10 minutes. After taking off the toilet the water ran just fine through the 4 inch drain. The clog was in the toilet itself. Just turned the toilet on it's side, stuck his finger under the toilet and unclogged. read more

With a shower and a toilet that would no longer drain properly, I called Rooter Guard based on positive yelp reviews and their "We clean any drain for $ 59 or it's free" ad. While the tech was friendly, he was unable to clear the drain. Allegedly his snake overheated, which - according to him - was a sign that our drain and sewer lines were severely clogged, requiring a different, more involved approach: To remedy the situation, it would be necessary to either hydro-jet all sewer pipes ($ 1200 for approximately 45 minutes of work) or descale them ($ 2300 for approximately two hours of work). The tech left, and I did not have to pay true to Rooter Guard's ad. However, on the following day, I hired a different plumber who cleared the drain with his snake without drama, fuss, stories, or unnecessary work within 45 minutes for $ 150. 'nuff said. read more

Even one star is too many! They are very dishonest and make up fake problems to overcharge! We called them over the weekend because didn't have a choice and they fabricated problems and charged us $4K even tried so hard to convince us to replace the entire plumbing! The problem continued until during the week we brought a plumber that was referred by our family! He fixed it in less than an hour and told us none of the things they did was necessary and that's why it wasn't fixed! And he charged us $200! Save your money and stay away from them! read more

I recently had the privilege to use the services from Rooter Guard. William Lopez was the person in charge of fixing and repairing the damages. William happens to be super professional with incredible manners. I would recommended and use William Lopez's services anytime. read more

Thanks Rooter guard for repairing a leak in my main drain pipe! Very trusting company and I am more than satisfied with the work that was done! read more

Fast reply from the office and they are on time. Vick was the guy who did our house and he did excellent service. And fast too! Highly recommended! read more

Rooter guard is by far one of the most professional,fastest,and kind plumbing companies i have had come out to one of my properties. My tenants were freaking out because of a big leak coming from the bathroom floor and they had a plumber out fast and he was able to stop the leak for time being until they found exactly what the issue was. Had everything back to normal in a day. I am very pleased with the work done by rooter guard read more

Huge thank you to rooter guard for coming out and fixing multiple plumbing issues i was having around my house! I'm always hesitant to have service people in the house with me when my boyfriend is not there, but the gentleman from rooter guard was very respectful and professional. He got straight to work and fixed all our plumbing issues in a timely manner. They were very kind and had very fair on pricing as well. You guys have earned my trust for any future issues! read more

Carlos and team (Francisco and Juan) replaced 55 feet of old orangeburg pipe that had broken apart. They came, they saw, they conquered. Left the yard looking just like when they came. Price was reasonable for the work done and definitely a company to call to at least get a quote from! Leo was our project manager and he was very genuine which was super important. He didn't try to up sell us and he wasn't pushy at all. When he arrived to take a look, Carlos had joined him. They asked questions and were thorough with their evaluation of our issue. They showed us the break when they put the camera into our sewer. Bottom line, Rooter Guard is a company you should call for an estimate and evaluation if you have a big issue. Worth a call for something small as well. Ask to work with Leo and Carlos! read more

We had a bit of plumbing issues but one of the guys helped us out a ton. His name's Oscar and he was extremely helpful. He is also incredibly kind and he has a pure heart. He just worked so hard, it was incredible. I really appreciate what he did. read more

These guys are responsive (even on a Saturday), professional, good-natured, and knowledgeable. I was in very good hands. If you meet Johnny or Greg, who were the foremen, or Juan or any of these guys, you'll want to be friends. Read on for the full story: On Saturday, our toilet started gurgling. Something out of a horror film. We flushed it, and the water rose up to just under the rim. My husband used his plunger prowess, and the water ebbed. My son went into the garage and the toilet in there had flooded. Ok. We called our regular plumber. The sewer line needs to be snaked again, but he doesn't have the machine anymore. He recommends his plumber friend. He's not available until Monday. I called a number randomly of a local plumber and luckily got Rooter Guard. They responded instantly. Johnny tried with All. His.Might. to snake the cleanout. He then called Henry to come with the camera. Tree roots like crazy. It was nearly dark, and Johnny started to dig where the impasse started. The next day, Sunday, Greg showed up with Juan, and they continued Johnny's work. Henry came with the camera again. The tree roots were still an issue. They had to dig another hole closer to the street. They replaced the clay pipe that was original to the property. The whole time, everyone kept expressing how sorry they were that it was a job of this magnitude, but it seems like this is common in Santa Monica and the Palisades. In fact, my neighbors told me we are among the last on the block to have this done. The next day they inserted a fiberglass sleeve into the remaining clay pipe portion at the easement. They were very upfront about the price. It's comparable to other vendors. They charged x amount per linear foot. By Tuesday, the job was done. The job site was immaculate. They hand-filled the holes, installed 2 new clean outs, and covered the compacted dirt with quick drying cement. They were the most pleasant, polite, hardworking group of people. read more

I had called rooter guard for emergency service over night and i could say for being late at night a plumber got to my house quick and helped me out with my problem. They even followed up with my the following morning to make sure everything was working properly. Would definitely call them for any other plumbing issues i have read more

Richard came by to open up a clogged drain in my backyard. Richard performed the work professionally, was very clean and timely. 5 out of 5 for an excellent service! read more

Our 1961 SFV tract home on a slab with original galvanized pipes had sudden and complete sewage back up and overflow. Andres and his team explored the history of the house, all previous work, and then proceeded to diagnose the issue using extensive experience with older homes and technology. He explained and showed us via camera what happened; 1. construction worker cemented over exterior clean-out, 2. a corroded and broken pipe with dirt intrusion starting under the house 3. a broken-off piece of metal snake line from a previous attempt to clear the line from a couple of month prior by the same idiots that cemented over the clean-out They treated our home like it was their own- from how they treated our belongings, our pets, the interior and exterior- EVERYTHING. Andres also explained how to keep the rest of our galvanized piping healthy through periodic descaling so that we do not have to do this again (showed us via camera us those pipes too, so we descaled them as well- they were FULL of gunk on all sides of the pipe, but there were no breaks, thankfully). We also discussed recoating those lines as an alternative to periodic descale). Are they the cheapest? No- how can they be, with this level of detail, experience, success, and execution? This was a five-day repair with three to seven people working full shifts. Consider how vital plumbing is to the functionality of your home- if you were having gastrointestinal or cardio-pulmonary surgery, you would want the best surgeons, hospitals, and care, not the cheapest. You would also want to fix the problem, not manage it. If this is your philosophy for your home, consider going with the best. read more

Gustavo, Kevin, and Greg are the best in the business!!! They were very helpful in getting the job done and were done in a short amount of time! They definitely are getting promoted to management in no time... If you need Rooter Guard service request Gustavo, Kevin, and Greg they work greatly as an effective team. read more

I am extremely happy with the service of rooter guard plumbing. I had my kitchen sink clogged and family coming over my home and rooter guard arrived within an hour and had my kitchen sink draining again within 30 minutes! I highly recommend using this company. Very happy! read more

Professional, courteous, no sales pressure. This guys were great. Job done right first time so I never have to worry about this again. Eric came to my house and after we discussed what was going on, I wasn't sure, so he brought in his field supervisor to run a camera thru my line. They educated me on all my options, the benefits, the cost and the down faults of each one. From a simple snaking of the pipes to a water jet cleansing, fixing the improper installed clean out , lining the pipes or trench-less replacement of the line. After we agreed on what I needed, they gave me a quote and honored the on line discount i asked for. They kept me in the loop and when we ran into some foundation problems, they kept cool and took care of everything. Job was done right including city inspection and clean up. With a. 25 year warranty. Thank you Eric, Ed and your team. I am a happy customer. read more

Hi, everyone...I just had a complete piping job done by this company. I'm totally amazed by the work, professionalism, and timely manner they did this in. Harry the field representative was thorough, he explained very detail of the job. Andreas the work technician and his team were extremely professional, on time and also explained all details of the job being performed. He speaks bi-lingual but was very easy to understand. The price was competitive with others, but the warranty was phenomenal. Plumbing jobs are scary for homeowners, but if you want great quality work this is the company to get...Andreas & Harry thanks for the job well done...God bless read more

very reliable , honest , great and professional service, highly recommend and will definitely use them again

Rooter Guard sent Pascual to my house to install my washer and dryer. Pascaul was very professional and was able to get the job done is about 20 minutes. He pointed out that the water heater needed some work (which I knew as I've been having hot water issues). I asked the office to send a quote, but never received one. Pascual showed me how to replace the faucet on my sink and set up the grill. He went above and beyond, so he gets five stars. Four stars for Rooter Guard since they never followed up with a quote. read more

Izaiah was professional and quick, on time and very friendly! I will definitely be calling Rooter Guard back for any and all my plumbing issues! Thank you! read more

Best prices in the San Fernando area great technicians they charge me 50% less than other companies now that I found this company I'm going to switch the one I use for the business I manage I already told my family and friends you can save a lot and great service thumbs up rooter guard read more

BEWARE! These people are scammers!! I called to have my kitchen drain unclogged and the really nice lady on the phone told me it would be $59. The tech came and said it would be $120. Then 1 hour later, he said he couldn't fix it and it would be $300. Then his boss /owner of the company came to my house 30 mins later and said it would be $1,200 to unclog my kitchen drain. I sent them away, had another Plumber come out an hour later and he fixed it for $75 within 20 mins with absolutely no issues. These people will take advantage of you if you let them. Smh read more

Being a first time home buyer, you don't realize there is so much that can take place that is out of ur control. My family and I moved into our home and 2 days after tying to do laundry with brand new machines and a reconstructed home, my washing machine overflowed. I contacted rooter guard Johnny came out. He tried to snake the line and got some substance to come out of the drain but noticed the snake wasn't going through it. He then changed the blade , once again it wasn't breaking the clogged line. Jonny inserted a camera and saw that the line had a large back up and recommended a descale. He contacted mike from their office, and scheduled the descale for the next day. Once the descale was done they took out about 4 ft of blockage. Thank you so much Jonny and Mike. Trying to complete a reconstruction during COVID has been one of the most stressful things I've had to go through. Finally being able to move in, our family wasn't expecting to have other issues. With 3 little kids in our home , laundry is a huge necessity. If it wasn't for Johnny and Mike I would still be struggling to figure out how I was going to complete my laundry. Highly recommend this team, they go above and beyond for their customers, very professional and take pride in their work. read more

Izaiah came out yesterday and fixed the problem toilet in less than an hour! Great and professional service.

Mike was awesome! He came to replace valves in the bathroom. He was on time. He did the job quick. He gave some advice and free estimates on other projects as well. It is a pleasure to work wit Mike. He is very knowledgeable young guy that knows what he is doing. I'm happy to have found a trustworthy company. I had a bad experience with another plumbing company in the past, that's why it's important to find the right one.of course I didn't want to start with bigger projects without knowing the plumber first, I'm now confident to give him more work. It's easy to schedule an appointment and an actual person answers the phone. All in all, great experience! read more

Best plumbing and rooter company! Mike and his team are very professional, efficient and knowledgeable. The whole process took only a couple of days, and I am so incredibly happy with their work. They are punctual, hard working and do a super clean job. Can't thank them enough! Will definitely be recommending this company to family/friends!! read more

These guys did a great job at half the price of all other plumbers that tried to take advantage of me not being on site. I would definitely recommend them to my friends or anyone else that needs a good plumbing company. read more

I spoke with Patricia on cleaning a main drain and she said they had the right machine and could do it. I was happy to hear that she took down my information. She gave a call back shortly after I was done talking to her to let me know that they had a technician in my area that would arrive within an hour. Richard arrived within less than an hour and cleaned the drain. Everything is back to normal again, Thank you! read more

Update: Since I posted this, the owner has contacted me to try to amend my experience with his company by offering a complimentary rooting job (that will be through the toilet drain with a larger blade to rid more roots). In all fairness, I'll give them the opportunity to do a better job than the first time, and I'll change the star-rating if it's a good job. First review: I give them 2 stars only because they didn't try to charge me the $59 fee (otherwise it would be only 1 star), but they also didn't do the job, so they wouldn't have been justified in charging me anyway. I was disappointed by their lack of preparedness to do a simple rooting job on the main line of my house. They came out with the rooter ("snake"), but said they not only didn't have the size blade/root cutter to fit my line but also insisted that the smaller blade "doesn't even exist" and that they would know because they've been in business for 20 years. Well, I've lived in my home for 22 years and have had it rooted several times and have personally seen the blade that does fit in the main line, and ultimately, I did have it done this time as well by someone else who had the proper size blade. What Rooter Guard had "recommended" to me was a Hydroflush & camera inspection for a modest charge of only $495, because there "could be" a broken main pipe, when all I needed (& ended up getting after they left) was a basic, regular rooting job. There was no broken pipe; just hair and tree roots as usual. Too bad they're looking to dishonestly up-charge/& overcharge would-be loyal customers. They would probably have a larger customer base if they carried the proper tools to do the job they say they come out to do. read more

I was very pleased with the effort, honesty & professionalism from Rooter Guard. They were friendly over the phone, quick to arrive & respected our home like it was theirs. Mike N. kept his word every step of the way on a difficult job. He worked tirelessly to diagnose & solve multiple issues with our tub, toilets & main line. I left the experience feeling like I had been fully educated as to what, why & how he needed to restore us back to plumbing health. My landlord wanted to get a few quotes for the job & not only was everything Mike N. said true but Rooter Guard had the best price. Should have just gone with them in the first place & allowed him to complete his work. Despite other plumbers from another company being there & ready to take on the job, we decided to stick with Rooter Guard because of their trustworthiness, patience of the manager to honor their price & ultimately Mike N.'s hard work & character. Thanks Rooter Guard for keeping our vacation on schedule & completing the job... despite the many obstacles our home presented. I would highly recommend you to everyone! read more

I had the best experience today with Salvador ,,Rooter Guard technician. My kitchen sink clog was fix by him. He is polite, courteous & worked so hard to fix the problem. I highly recommend him. The price is very reasonable too .He did way & beyond. read more

I recently moved to Los Angeles.I was having issues with my main sewer line.I was desperately looking for a plumber. I called one plumbing company they never called me back.Then i called my friend who recently used Rooter Guard plumbing company.They responded quickly and they were able to fix the problem.Thank you Rooter Guard and Eric.I highly recommend them for any plumbing and drain problems. read more

I can't believe this company. I booked an appointment for this past Friday days before. They gave me a 1-hour window. 10-11am. I called their dispatch at 12 ish asking for an update? While I was on the phone with dispatch, I said, "OK I'LL BE HERE". I'm not sure what else that can be interpreted as....other than I'll be home waiting for the technician. They said the technician is heading my way after he completes his current call. They were short-staffed which is understandable. I even emailed them pictures of the angel stop and the dimensions of the part in order to save us both time. I stayed home all day waiting for this technician. Then, unbeknownst to me, the dispatcher called me (I missed the call tending to a child) and left a VM. I called back 16 minutes later. They said sorry, you didn't return our call fast enough. I kept my entire family home for this service call. Wow were we angry! Best of luck using these clowns! read more

They absolutely deserve 5 stars. Their quote was the most reasonable among all others that came out that day. Lewis replaced the main sewer line and did a super job. Our pipes were old and rotten. He with a few helpers get the job done really good.He saved me money,time and fixed all with no hassle.I am sure you won't regret if you call them. read more

The absolute best plumbing company I've ever had to deal with. I had to replace all my sewer pipes...the entire system. Leo gave me a fair price & Carlos with the help of a few other guys did a great job. Fast, honest & totally trustworthy. read more

We had an emergency plumbing need on our mainline. It was backing up in my house and we couldn't stop the water. I called Rooter Guard and Elisa helped me. She was really nice and patient even though I was panicking. She sent a tech within an hour and Angel arrived to snake the line. This didn't work, so he did a hydro jet and this cleared my line. They gave a great price and coupons for any future needs which hopefully I won't need. Hah. Thank you Rooter Guard. I'll be recommending you to others. read more

This company is AWESOME!!Very professional and experienced with the major difficulties within plumbing issues.Junior and Rigo are game changers when it comes to professionalism.We need more businesses that hire QUALITY people such as these guys.My property was spared and they clean up after their jobs.I would definitely be calling them again if we ever have any other plumbing issues in the future.THANK YOU JR AND RIGO!! read more

Great experience with Rooter Guard. My water heater stopped working, which is unacceptable given this weather. The boy on the phone, Fabian, was great and told me that I would be able to take a hot shower again soon. Long gone are my days of having to debate between skipping (yet another) shower or bathing in such freezing water, that I lose feeling in my extremities. Thanks, Rooter Guard for helping me stay clean. read more