Rotor Guard's Emilio Marroguin came through in a most outstanding way for what was a mounting series of plumbing issues burdening my elderly, wheelchair bound, arthritic aunt who lives in a property where work needed to be done for one of her tenants. Mr. Marroguin came in after an initial leak issue under the building which was handled by the first Rooter Guard technicians, incurring it's own bill. In what seemed to be additional issues in a tenant's bathroom that arose after after the initial leak fix, Emilio came in and tackled those issues like a champ! Not only did he identify the cause of the problem(s) with the toilet and shower, he made several trips to get the right parts until he knew the issues were properly fixed, and he was able to get the cost of the secondary problems significantly reduced..saving my aunt a considerable amount of money! He even went above and beyond by taking a look at a broken garbage disposal in another unit and complimentarily fixed that as well! He acted very professional, tentative, did quality work and communicated what he needed to do to fix the secondary problems, every step of the way, to both my aunt and her tenant's satisfaction. If you get a chance, I would absolutely request his services for any and all of your plumbing needs! read more

Thank you so much to Harry and his incredible team for their professionalism, kindness, and outstanding work! Harry took the time to explain everything throughout the process and regularly sent me photos and videos so I could follow the progress. Highly recommend Harry and his team! read more

WARNING!!!! Don't Ever make a mistake hiring this company. They're HORRIBLE and CROOk . Dealing with this company was the biggest mistake and regret. Rooter Guard did a plumbing job in my house. I don't know much about plumbing I was not only charged too much but they also took the tool that's in between my washer and dryer. I only found out about the missing tool after the worker who did the work came back after two(2) weeks to do the clean out and fix the sprinkler. I saw my tool that he took and I asked him if that is mind. He said no. I'm not stupid I know my stfuff what belongs to me and things that I own and I'm pretty sure he does too. But because he has no integrity he said that it's his. instead of apologizing, say sorry and return it He kept it...Absolute CROOK. When my cleaning lady and I start organizing to clean the little closet where took out what's inside to do their job I notice that my brand new gym/sport bag that never use was gone. It's a black sport bag with spectrum logo on it. On my bathroom my "silver center punch" was also missing. They're the only people that was on my house doing the work. This is "HORRiBLE." I will never RECOMMEND this compamy. Not only they over charged they also took advantage of me because I don't nothing about plumbing and I'm old. I believe KARMA will be served. Be aware that all negative reviews about this horrible plumbing company are all true. People took the time to express their very bad experience so others will not be scammed. read more

We had a major issue with our main access line being completely backed up, and it turned out the pipe was very old and needed to be replaced. It was not an easy job because they had to go underneath the house to access everything, but the team handled it professionally and worked really hard to get it done. They were kind, respectful, and explained what was going on throughout the process. We're very grateful they were able to fix such a difficult problem and get everything working again. Highly recommend their service! read more

We had a sewage pipe blocked, and called Rooter Guard to come out to look at it. They flushed our pipeline and used a camera to find out what was going on. They identified the problem and worked to resolve it immediately. It was a big job, and they completed it quickly, professionally, affordably, and with friendliness. They were thoughtful about the property and even helped us out with a few other needs without charging. read more

We had laundry Drain stoppage we called Rooter Guard they came out within 45 minutes and did a great job, What was hopefully just stoppage turned into a redrain installation and sewer repair because the tree roots had grown into the old galvanized Drain pipes and sewer. Harry S. And his crew did a Magnificent,they were very professional,efficient, and clean. And patched painted the holes in the stucco for new clean out and new laundry Drain. We highly recommend Harry and Rooter Guard and will definitely use them in the future for any plumbing issues Thank you Rooter Guard read more

My 4 inch sewer line was infested with roots due to a failure of the coupling from the 4 inch to 6 inch line. Rotor guard was able to diagnose this when they first came out. They gave me an estimate that was reasonable and within market rates. I got several quotes from other vendors, but ultimately went with Rooter Guard because of their professionalism. They excavated 6 feet in one day and was able to change the couplings. My main 6 inch line to the city sewer was also cracked upon review. They gave me a reasonable price to also line the clay sewer pipe. They left the job site clean and even replanted my roses! Thank you so much Rooter Guard for a nice job! read more

All relationships are built on trust, I trust this company, not to upsell me, to only recommend work that I needs doing, to do it in a timely manner at a reasonable price with talented trades men. I can't say more about Victor. Excellent worker. I would recommend this company to any of my family and friends with an absolute clear conscience... thank you rooter guard.FM read more

Kirk did a great job for us with the $59 drain special! Wow! Very friendly and didn't scratch the toilet bowl like plumbers have done here in the past. He came right in to help- I can't believe it how easy he made it, and a price that is unbeatable! We hope to work with Kirk again in the future. read more

I was so upset with the guy they sent out that I had to re download yelp to write my review. I requested a main line clean out. They said $60 I said ok. They told me if there's an inside issue it would be around $230 I said ok. I had my mother there waiting for the plumber while I was at work. They sent me Eddie M., he did not want to drain the main line even though I was ok with paying the $230 if it didn't fix my issue as an additional to the $60 for the main line. He had a hostile attitude towards me on the phone and my mother there. So I told him it was ok and not to proceed with any work. I own 5 other buildings in the city of LA, I will never use or recommend this company if this is the quality of employees that they have. I don't understand how can you run a proper business with employees like this. read more

Rooter Guard - Don't recommend this company - Plumbing Near Me - Los Angeles, California

Amazing service ! My bath got clogged and within the hour they were here to service us and fix our problem! Johny was very professional and was in and out in no time , great prices also !really recommend this company for any plumbing and more ! read more

I had to replace my main sewer line, and Rooter Guard plumbing made the whole process so much easier than i expected. Their team was professional, explained everything clearly, and worked quickly without cutting corners. They took care of my property, cleaned up after the job, and left me with a brand new sewer line i can count on. I'm really glad i chose Rooter Guard they're the best when it comes to this kind of work. read more

WOW! I asked for a liner and they took 5 weeks to do it, and then the job wasnt finished. The customer service was horrible; they told me it would take 3 weeks. Mike was very rude and unprofessional read more

Do not trust this company who attempted to upsell us to $2,200 for two clogged drains. The company tried to clear the drains and then had a manager call us to suggest a diamond tip cutter project for $2,200 versus original quote of $59 per drain---classic bait & switch. We had another company out the next day who cleared both drains in less than 15 minutes for total cost of $200 versus the $2,200 quoted by Rooter Guard. We believe the Rooter Guard rep went through the motions so they would attempt an immediate upsell to $2,200. We did get other quotes for diamond tip cutter projects which were significantly less than $2,200 quoted by Rooter Guard. read more

This is a very professional company with very honest and kind people I would definitely recommend

Called for a clogged drain. Immediately changed the price to $200 and then my clog became severely worse after they left.

Thank you Rooter guard for coming out to my property and clean my drain. Never knew how much roots we had. You showed up on time and did a great job at a reasonably price. Really glad I called these guys! I will highly recommend your team to friends and definitely use you again. AAA+++ read more

Rooter Guard - Pipe - Plumbing Near Me - Los Angeles, California

Yonathan and the dispatch crew came through in a pinch n the middle of the night! We got home from a trip to find the hose to our washer was so badly corroded it had been slowly 'fountaining' for days. Our shut nearby offs were frozen so I tried to tie-off the leak when the hose just snapped off at the rusty fixture. While I managed to send the spray out the garage door into the street, I called Rooter Guard and they got Yonathan out of bed and he rushed over. In my panic I couldn't find the main shut off but located it immediately under some overgrown foliage. What could have been a HUGE problem was made much more manageable by RGs quick response. read more

I had a main line sewer clog. I called Rooter Guard they had a deal for $59 to clear a clog of main sewer line. They came out and the tech put minimal effort into sending a snake down the clean out. He said he needs to call his manager to bring a camera and it will cost $250. I was kinda stuck given it is a main sewer line clog so we can't run any water down any drain in the house. The manager comes out and sends a camera down the clean out and says it is a major blockage or breakage of the pipe. He proceeds to show me a video of using a boreing tool to drill out a blockage and then relining the pipe with a pipe lines. He tells me it will cost $6000. I sent them in their way as I was skeptical of the whole thing. I called LA Hydrojet the next day, someone came out and unclogged the pipe in 5 mins with a snake. End of story. read more

Negligence at its finest. After responding to 2 sewer leaks on my property, the company decided they don't think we need remediation. However, according to the city and other plumbers who have seen the damage, I was assured remediation is imperative. Rooter guard does not care about health codes and polluted and unsafe soil. Stay away from this horrible company read more

Rooter Guard - Broken sewer line, that according to Rooter Guard has no leaking and not an issue. You can clearly see all the raw sewer - Plumbing Near Me - Los Angeles, California

For those who don't want detailed reading: SCAM ALERT!!! I contacted this business based on their advertised $59 drain cleaning service. What I needed done was extremely simple and basic. I wanted to verify the price before having them come out. The person answering calls asked if this was a house / apartment / condo, and then used that information to say the job would be "about $288". The claim he made is that plumbing in an apartment is different than in a single family home, which is categorically false in the context of a simple issue localized to one plumbing fixture. Also it says nothing of this differentiation or exclusion on their website, where I did actually read all the offer details before calling and then again before writing this review. In short, it's evident that this company is using the low price of $59 to generate lots of interest, but doing everything they can to find reasons to say that your particular job will not fit into their hidden set of criteria. It's a typical bait and switch, where the ad is below market and the actual price charged is way above market. I would not ever trust a company like this, no matter what the other reviews might say. read more

I saw their advertising for 59$ for clearing a clog from the main sewer line, which is exactly what my problem was. They were swift to answer and come to my place. The technician opened the cap of the backflow valve and we could clearly see the clog. He said this was bad news and did not want to try to touch it because he did not want to break anything and had to call his boss on the phone. The boss looked at the clog through the phone and asked to talk to me. He said i needed to fully replace the valve and the cost was 2450$. Considering the high price I told them I'll think about it. This is when the technician instead proposed 1250$ to send pressured water into the pipe to remove the clog. The entire diagnosis seemed weird to me and I had the feeling that they just wanted to charge me as much as possible. I said no When the technician had left I decided to take a small gardening shovel and remove the clog myself. I put the cap back on the valve , flushed the toilets and it sorted out the issue. The backflow valve just needed to be cleaned. To summarize, do not hire this company , they are a scam, the 59$ offer is just here to trap you. Their prices are insane. Hope this review will help other customers not to be scammed. read more

I needed to have a right angle valve replace for my dishwasher. I already purchased the correct part and the area under the sink was clean and accessible. This should have taken no longer that 15 minutes tops. There were no additional services that need provided. The tech came inside apart and I informed him of what needed to be done. He then made a phone call to someone to get and price and they him $325 to install a right angle valve under my sink. I informed the installer that this price seems to be WAY TOO HIGH and he informed me that was the price, which handed down by corporate. Even the installer looked embarrassed by the high price for such minimal work that needed to be done. The ONLY reason I didn't say no is because I was pressed for time because I had installers coming right behind him to install my dishwasher. Also in my building it would have taken another 3 days to schedule the water to be shut off. So at this point, I will NEVER use this service again and I will NOT recommend this company anyone. Getting price quotes from some random guy on the phone is not an ethical way to do business. Also paying $325 for 15 minutes of work is OUTRAGEOUS! (I wish I could give them NO STARS) read more

Rooter Guard - Right Turn Value - Plumbing Near Me - Los Angeles, California

Few things to know the workers on site work off commission. Which explains a lot of what happened with my experience. We went ahead and tried to get our main line cleaned as it was clogged and they use very cheap snakes that don't really get through the debris. They went ahead and told us our sewer line may be broke or got misaligned from the city pipes hence they couldn't unclog. Tried to tell us we might have to pay 7-10k to fix the issue. We turned them away and had a family friend plumber come in and he went ahead and unclogged the main line in about 10-20 minutes. Told us we had roots growing in and gave us a recommendation to buy root killers from Amazon. If they are your last minute call they aren't terrible but beware of their tactics as they will try to take advantage of anyone who may not know much about plumbing. read more

Hello everyone, I called rooter guard because of the 60 dollar promotion and when they came to my house they informed me that the promotion is to unclog my drain and if it didn't work then I would not get charged. It turned out that it didn't work so I wasn't charged for the service, however, that only meant that the problem was alot serious and it was. Paying for a camera to look for the issue was totally worth it because it turn out that the main pipe drainage was broken causing back up in my house. They were straight foward about pricing and what my options were. They served quality service with proof of images and helped me fix another small pipe related issue at no additional cost. It was a big project but their work is guaranteed. Andres and Emillio provided great customer services and had a great team fix the issue within hours and finished fixing the yard the next day. I am thankful and satisfied with the quality and service I received. Here are some of the images of the before and after their service. read more

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We've been using this company for years. They are expensive but have always been professional and reliable. Mike, Johnny, and Greg have seen us through many plumbing issues. We are grateful for their service. read more

Johnny D did an excellent job helping us through an emergency situation. He was prompt with his communication and worked very hard to make sure my family had the least disruption possible despite it being a huge job of replacing all our indoor plumbing and our main sewer line. We had an excellent experience with every Rooter Guard professional who worked on this job for us, and would highly recommend them to everyone. Thanks Johnny! read more

Great experience. Rooter guard got a tech out to service a water heater of ours. Immediately, I could tell that Ernie was prompt, polite, and had very clear communication skills. Our water heater (installed in 1996!) finally blew some 26 years later. Taking a cold shower in November weather was not fun, and Rooter Guard worked to get a new water heater in that same day. Again, a total of 6 and a half hours from initial consultation on the job site to finished install. That might not be feasible in all cases, but Rooter Guard made it work, and we're grateful for it. Work was efficient, and they even did some light construction work to install an emergency vent from the heater to the outside as part of the quoted install price. Thanks to Ernie and the Rooter Guard team! read more

I would highly recommend this plumbing company. The office staff was really helpful and professional at all times, the technicians they sent were on time, knowledgeable, and made me feel at ease through the whole process. The pricing was competitive and reasonable in my opinion, thanks again rooter guard and staff. read more

I was very disgusted with the rude manager, Mike of this company. Johnny came out to investigate water under my house and "discovered" that I needed a new sump pump. Being desperate to fix the problem I agreed to pay $1850 to replace the "old" sump pump with a new one. I paid a 10% deposit. When I told my regular plumber, he reminded me that he had changed out the sump pump 3-4 months earlier. Feeling scammed by Rooter Guard I canceled payment on check for the balance and agreed to let Rooter Guard come and pick up their sump pump but they needed to return the one that had been in place under my house. At first I was told it was thrown away and then they "found" it in a bin. The sump pump they returned to me was old and corroded but it worked -in contrast to what they had originally told me that my pump didn't work. It did not appear to be 3-4 months old but 30 to 40 years old! Mike agreed to send me a photo of the sump pump he removed but the photo was undated. He refused to send me the video Johnny had taken on the job. I then had to pay my plumber an additional $400 to reinstall the beaten up sump pump that was returned to me. This pump was clearly NOT the a new pump that my plumber had i initially installed. Do NOT pick this plumbing company out of google or desperation. read more

Our kitchen sink was clogged. We called a different company ( I won't name ) and the guy was here for 2 hours and wanted to cut the main pipe. Thank God we called Rooter Guard. Erik came out and within 10 minutes found 2 ink pens ( thanks to my son's cat ) and had the clog cleared. ON CHRISTMAS EVE!! Now I can cook our meal. This company is awesome!!! Will use them every time I have an issue! read more

I had a pipe burst underneath my home and contacted Rooter Guard to come out on a Thursday and advise on the situation. Ernie E showed up and climbed under my home, analyzed the problem and working with his manager quickly provided a quotation. I contacted 2 other plumbing companies who also quoted the job but neither company could complete the job until the next week. While Rooter Guard was not the least expensive quotation, Ernie E was knowledgeable, professional, and understood the urgency to repair the problem. Ernie and Tony arrived on-time Friday to begin work and returned on Saturday to complete the job. They also found a couple of other areas which were destined to become a burst pipe and repaired those at a discounted price. I would highly recommend Rooter Guard along with Ernie E and Tony. They will be my future plumbing company. read more

So grateful for Isaiah helping us today - especially on a holiday weekend. He was so kind, explained things to us, didn't leave a mess behind, and had such a great personality. We thought our weekend was ruined when our garbage disposal clogged up this morning. Isaiah arrived within 30min and got right to work. Fixed the issue within the hour and was super pleasant throughout the entire time. Highly recommend Rooter Guard and especially Isaiah! read more

Greg and his team were awesome. Sucked that they found the main issue that was very expensive to fix, but thank god they did and worked with me on price. They replaced our entire cast iron system in 1 day and had us back up and running. Greg walked me through the entire issue and process with options and gave me some tips on how to avoid certain issues. Harry was also great working with me on the scope and costs. Would definitely ref commend these guys! read more

This is a classic bait and switch operation. They advertise "$59.00 or free" to unclog a kitchen sink. When the serviceman comes he glances at the sink and says, "This will cost "150.00." I replied, "What about the $59.00 quoted on your website." "Oh, that's only if you have an outside clean out." "But your website says nothing about an outside clean out," I responded. We then went to his website and he couldn't find any mention of an outside clean out. He then called his boss, "Mike," who said that the website doesn't mention that exclusion, but it does say (in extremely fine print that's greyed out) call for disclaimers and then they would tell you about outside clean outs! And mind you, the website has numerous pages touting the $59.00 price and only the tiny greyed out print says to call the office for disclaimers. read more

Scheduled service for my water softener, but no one ever arrived at the scheduled time. I called and they claimed to have attempted to call and reschedule but did not leave a voicemail. I then rescheduled the appointment for two days later. Once again no one ever showed up. When I called this time, they said that there was no record of a new appointment being scheduled and they do not service water softeners anymore. Complete waste of time, disorganized, incorrect website information, confused customer service representatives, and poor communication. read more

Called & requested service for the $60 sale price. Once the technician gets here, I get told some bullshit about not having the right connection outside & that it will actually be $250 because they have to go through the shower cover. Not a single disclosure on the ad, or when calling to make the appointment. Only when the technician was standing in my house was I told that the price would be different. Literally not a single disclosure anywhere that it could potentially cost me an extra $190. Spoke to a manager and he said "there should be something on the website about the price difference" but there literally isn't. Also says it should've been $159 instead of the $250 the technician said it would be. So within the span of an hour I got 3 entirely different estimates. Charging several hundred dollars more because they have to unscrew the shower cover, instead of being able to go through the main line is ridiculous enough. Super shady tactic. Wouldn't trust this company after this brief experience with them, including their management. read more

Do not hire! First....they called to reschedule our appointment TWICE in the same day. Then, before arriving, said that the price for snaking out a drain would be going up from the original price of $59 to $235! Total scam artists. read more

Thank you so much for sticking with the job you guys are incredible! Greg you are so kind to the good hearted and don't give up even in challenging forming situations. Mike you always respond and I really appreciate the compassion you showed for my extremely complicated situation. I highly recommend this company! Thank you! Judy read more

We had a problem with toilets flushing. Called these folks. Came out two hours later. First, we were told it would be $59--just to clear a line. Then, we were told there was a blockage, and they needed to hydrojet it. It would be $650 to do it. It was a Saturday night, so I agreed. I was stuck without toilets. Then, we were told that we needed a new pipe--$2500 more. At that point, I got suspicious. I told them I would get a second opinion. They said fine--they would apply the $650 to the pipe replacement Said they would check with me by Tuesday. No one called to check with me. I called another hydrojet guy. He charged me $350. Total. Cleaned out the roots. No new pipe needed--just annual maintenance. Be careful--ask questions. read more