We had a problem with toilets flushing. Called these folks. Came out two hours later. First, we were told it would be $59--just to clear a line. Then, we were told there was a blockage, and they needed to hydrojet it. It would be $650 to do it. It was a Saturday night, so I agreed. I was stuck without toilets. Then, we were told that we needed a new pipe--$2500 more. At that point, I got suspicious. I told them I would get a second opinion. They said fine--they would apply the $650 to the pipe replacement Said they would check with me by Tuesday. No one called to check with me. I called another hydrojet guy. He charged me $350. Total. Cleaned out the roots. No new pipe needed--just annual maintenance. Be careful--ask questions. read more

We've used Rooter Guard twice for pretty major work at our house. Once last year to re-do almost all sewer plumbing under the house and out to the main line, and recently to install a tankless water heater and miscellaneous plumbing for that system. They are always professional, great communication, on time, great crew, thorough clean-up, all that you would ask for. It's great to know they are there when we face our next project and I recommend them 100%. read more

Called on a Sunday and plumber was here within the hour (coming from Van Nuys is unheard of). Thanks for the great rapid service.

We had an irrigation pipe burst on the side of our house and we called Rooter Guard to come have a look. We are glad we did. I used to work in the service industry so I know what great customer service looks like and am so appreciative when i am lucky enough to receive it. So i called Rotor Guard and this is where the excellent customer service began. From the person who took my information to the person calling to confirm an appointment, this staff is prompt and follows through. A gentleman named Eduardo took care of us and I have to say I felt comfortable with him immediately. He was competent, knowledgeable, direct and straight to the point. Most of all I trusted him. The following week we had Eduardo out again for a different issue and once again he delivered. I want the company he works for to know Eduardo is excellent and if we ever have an issue and need help we will be calling Rooter Guard requesting Eduardo. Also, very impressed with everyone I have spoken with from Rooter Guard . Thanks read more

Absolutely phenomenal, from responsiveness to show-up time and the execution of the job. Provided a thorough evaluation and explanation of the problem as well as different solutions / approaches. HUGE shoutout to Johnny. Awesome personality, obsessive over customer satisfaction, and to top it all off, a fun person to be around. read more

I had an issue with our kitchen sink.I made a same day appointment and I got someone to come help in less than 2hours. Amazing services..... very nice guy. I would definitely use rooter guard. Happy customer read more

Rooter Guard - Fixing garbage disposal - Plumbing Near Me - Los Angeles, California

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Called the company due to a drain back up and asked for a camera. The plumber came and the issue seemed to have resolved itself. I asked to have them camera the line. $250. Then the "supervisor" came with the camera. The camera showed the line still had a clog. He said the cast iron pipe had a leak. I looked with a flashlight and the water wasn't coming from the pipe. It was a toilet seal issue. He then quoted $1200 for a hydro jet which should cost $500-$600. He also quoted $2,800 to put in a clean out to make snaking easier. Supervisor = con man. I said thank you. I called LA Hydrojet and they are coming for $600. Beware if you don't know what plumbing should costs. By the way - this company advertises a hydro jet for $159 on their website. read more

Had a sewer main clogged today. I know that some plant roots penetrate my sewer line around where the clay pipes start. Unfortunately, my regular plumber wasn't available to come and unclog it at that time. Trying to avoid big discomfort to my tenants, I got on Google and searched sewer problems. The first ad that popped up, was for Rooter Guard. Wanting to solve the problem ASAP, I called them. Explained them the problem and ask for plumber to be dispatched promptly. Office people sounded professional enough. Few minutes later I had a call stating that the technician will arrive in 60 to 90 minutes. To make a long story short, the "technician" arrived. I explained him the problem and he started the process, after telling me the standard fee for apartment buildings is $289. I agreed to pay. So I watched him run his rooter machine. Judging by the way he worked, he wasn't a professional. After half an hour of running the machine mostly the snake movement engaging lever in neutral position, he told me the clog can't be opened, and tried to convince me my sewer line is collapsed. At that point, I had no more use for him and since he couldn't open the line I asked him if he expected a payment from me. To which he answered no. I called another plumber while he was collecting his equipment. The new plumber arrived within 40 minutes and unclogged the line in 5. I would not recommend this company for any job bigger than unclogging a kitchen sink drain... read more

Definitely one of the best plumbing and drain companies and LA. I had to call different companies that day. One of them sent someone, who came to have a look and give a free estimate. The guy look like he was lost. We tried asking questions, but he said he doesn't have the right equipment to be able to diagnose the problem. Then we called Rooter Guard. They were very accurate To diagnose the problem over the phone and even given approximate estimate. He told me that most likely it was my machine. An hour later a guy name Victor came. He told me that he would need to run a camera to see the inside of the sewer line. He ran a camera and showed me everything. I couldn't believe what I saw. The line was completely blocked with roots. Victor and his supervisor recommended to get it replaced. Excellent job and everything works again. Thank you Rooter Guard and Victor. read more

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Thought my kitchen sink was plugged turned out to be a major job This is a great company all round .Isaiah and Johnathan did a great job very professional A1 customer service. very pleased with the work.would highly recommend read more

Thanks for the comment. I moved to California now, I had do rehab on the Vegas house before we sold it, I replaced all the appliances with new ones, changed the flooring. I did this before put it in the market. I even install new electrical wiring , electrical panel for extra 10grand' read more

Rooter Guard - Nice group of guys,they steered to wrong place not main drains system on street level. I was mad! - Plumbing Near Me - Los Angeles, California

I am so thankful for Kevin and the team at Rooter Guard. After a terrible experience with Roto Rooter where a technician attempted to rip me off, the team at Rooted Guard came to help. As a woman, it can be really difficult to deal with home repairs and I am frequently quoted alarmingly high prices. Thanks to Rooter Guard, I saved $500 and paid a fair price. read more

Call someone else. This people almost got me for 2900$ with 10% discount to clean my main line. Thank god almighty i got A-1 plumping to do the job for 125$. I had 3 of there technicians here telling me that I had a major problem with my sewer My options were 2900$ or 7000$. The next day I had A-1 pluming do the job for 125$ and was done in 15 minutes. read more

Rooter Guard, Inc., served us very well. Lead technician Vick and his assistant, Elias, are competent and totally work-oriented. The main water line to our property serves five dwelling units. It was at least 50 years old and had sprung leaks throughout its length of about 400 feet. It apparently was bare galvanized steel since I could not see any kind of protection when the line was exposed. It was a big job, taking several days to excavate --- mostly by hand due to the site configuration. They removed and replaced the old line with schedule 80 copper. The bulk of our cost was the material. Copper is no longer cheap! When they completed the job and restored the area, it looked practically undisturbed. Vick provided me with a map showing both the location as well as depth below surface. Month later, my wife thought that we had a leak in one spot. The next day, Vick and Elias were there, digging up the location and showing me that the surface water was merely accumulation (in a low spot) from our torrential rains (February, 2023). The job was expensive, but still less than what some of the other companies that I contacted quoted. And the low-ball prices I got from others smelled. I felt something was fishy with them. The project did require financing for us. Rooter Guard handled that, as well. This is an excellent company with which to do business. In particular, Vick and Elias deserve recognition. I did tip them: One dollar, each. Am I cheap? Depends on your perspective. The dollars were 1880's era Morgan Silver Dollars in near new condition. read more

As a consumer, when you read this review you must ask yourself what would prompt someone to write it. As there is no benefit to me doing so. There is only being a good citizen of the world to warm others so that they do not get taken advantage of by this company. Even if the leak was true, which it was not; why is this company's quote for hydrojet service $3500, when two other companies quoted me $450. Why did this company provide me with a quote to fix a leak that did not exist for a price of $1500, when the plumber that did the work replaced the wax ring on the pipe for $150. Could it be that my 75 yo mom was housesitting for me and they thought they could take advantage of an elderly lady or could it be that they are just unethical con men. The quote speak for themselves and the fake leak video seems to be a practice that is known by other plumbers about this company. So BUYER BEWARE, DO NOT USE THIS COMPANY Just scroll through the reviews to see how many people have the same sort of message. Normal ethical plumbers do not have numerous people posting buyer beware or ripoff read more

So forget about Covid 19 causing a shortage of toilet paper, I couldn't even flush my toilet. I had 2 other plumbers come and they couldn't fix it. My husband found Rooter Guard and these guys are experts. They had the tools to accomplish the job. It was not an easy job either as we had to dig underground to get at the pipes. My house is an old house built in 1952 so who knows what went on there. We found out it was a hot mess with frankenstein assimilation that caused all sorts of blockages and leaks. Although we paid a substantial sum, it was all an investment for the life of the house. Now my house is breathing better and can relieve itself without all the constipation. Honorable mentions are as follows: Vick, Juan, Elio and Rigo. For a novice to plumbing, they explained the issues and gave me a sense of confidence that the job was going to be done and done right the first time. They even anticipated problems and fixed them. Truly the consummate professionals I am very glad I called them for such a big job. And they worked super hard and fast to finish it up in two days. The nightmare plumbing issues ended with sweet dreams. Thank you and I highly recommend these professionals. They know what they are doing and they do it well. For a house colonic, call these guys. You'll sleep easier. read more

Unfortunately I've had an absolutely horrendous experience with this company. I am also going to report it to the Better Business Bureau and I am now facing a small claims case qoth Rooter Gard. We negotiated a comprehensive look at our toilet for which they said I would not need to hire a quarterly plumber to snake, for at least a year. They also guarantee their work for 15 years but be warned, this doesn't mean that they're telling you necessarily that they're going to guarantee your toilet is going to work after they're done. They are just guaranteeing that their cement work or whatever work, Negligent or the correct job or not, they decided to do to get their a couple grand out of you is what they feel they should guarantee. However, we will let the judge decide in court. Absolutely the worst possible nightmare plumbing scenarios where you always feel like they're trying to get more money from you. I say move onto the next Google plumbing company and save yourself the headache and Hardik of this atrocious nightmare company. read more

I called Rooter Guard to unclog an upstairs drain. Upon arrival, the plumber told me he could not bring the snake upstairs. The snake had wheels. I could have hauled it upstairs. I can get a refrigerator and a washing machine up the same stairs, but he "could not" haul a drain snake up the same stairs. It appears that Rooter Guard does not work on multi-story buildings. Rooter Guard was literally useless. read more

Called in and spoke with Annisha about the drain special. I had a toilet and tub backing up at my house. She quoted me $59 clean out access. Tech arrived within the hour. Annisha is very knowledgeable and answered all of my questions and the techs were in and out within the hour. I will definitely be referring Rooter Guard to all my friends and family!! Thank you!!! read more

Thank you richard for helping three of our bathrooms. Your professionalism and candor helped the entire process. If you need a new toilet this is the place to go to! I am very happy with what the company did and how they took care of us. Thank you read more

Big thanks to rooter guard for getting my water heater back working. I had my water heater leaking and giving me some issues for a couple of days and rooter guard had her back running perfectly within 2 hours. Thank you Rooter Guard!! read more

Huge thanks to Rooter Guard for coming Helping me out with my gas leak in the home! I had been smelling gas for a couple of days and rooter guard had my issue fixed within hours! Again thank you rooter guard! read more

FOur 1961 SFV tract home on a slab with original galvanized pipes had sudden and complete sewage back up and overflow. Andres and his team explored the history of the house, all previous work, and then proceeded to diagnose the issue using extensive experience with older homes and technology. He explained and showed us via camera what happened; 1. construction worker cemented over exterior clean-out, 2. a corroded and broken pipe with dirt intrusion starting under the house 3. a broken-off piece of metal snake line from a previous attempt to clear the line from a couple of month prior by the same idiots that cemented over the clean-out They treated our home like it was their own- from how they treated our belongings, our pets, the interior and exterior- EVERYTHING. Andres also explained how to keep the rest of our galvanized piping healthy through periodic descaling so that we do not have to do this again (showed us via camera us those pipes too, so we descaled them as well- they were FULL of gunk on all sides of the pipe, but there were no breaks, thankfully). We also discussed recoating those lines as an alternative to periodic descale). Are they the cheapest? No- how can they be, with this level of detail, experience, success, and execution? This was a five-day repair with three to seven people working full shifts. Consider how vital plumbing is to the functionality of your home- if you were having gastrointestinal or cardio-pulmonary surgery, you would want the best surgeons, hospitals, and care, not the cheapest. You would also want to fix the problem, not manage it. If this is your philosophy for your home, consider going with the best. read more

Excellent service! They sent Isaiah to our rescue within 2 hours as promised his work was great for our clogged drain very nice individual as well. Thank you rooter guard we will definitely use you in the future for our needs! read more

These guys are so great. Did the job from top to bottom and all the details. Great fast and pleasant service . Mike knows all the best ways to service your needs. Best rate given to project for best price and warranty is super. Oscar goes the extra mile to service all the details and keeps you informed all along the way. Thank you guys we definitely know who can call for any services needed in the future. You will definitely be happy and save money with these plumbers. Thanks again. read more

Vick came on time same day to start my water heater. Good guy , knowlegable , and showed me my mistake so I will be able to do it next time.

Not a good experience. Classic up sell when they're half way done. Pipe clogged again 2 days after they finished. I had to get another company to clean out the pipe for $50 after they were done because I didn't trust them to come back. And then they broke a sprinkler head and buried it so it started eroding where they had dug to fix the pipe. Looking back who knows how much I over spent because of false claims by this company. read more

I must retract my previous review. Rooter Guard made good on their warranty and corrected the problem within two days. This company stood by their word and are reputable. I can image how much more this work would have cost us if we had hired a highly advertised commercial company. Really good job. read more

I was having issues with my mainline, unfortunately I came to find out there were roots... They recommended that I use a hydro jetter machine, it definitely cleared up mainline pipe! Highly recommend them and I'll definitely be using them again! read more

Rooter Guard - Plumbing Near Me - Los Angeles, California

I had called for a funny smell under my home! I thought it would have been a quick pipe cleaning but to my surprise it was a cracked pipe & a puddle of water under my house. Even though we had to outsource the work "Benny" was great he was kind and concerned and did all he could do to find the problem and give me options... Manager material! I really appreciate your services and will use your company again. read more

Our kitchen sink got clogged in the food disposal side. The other side of the same double sink was draining fine, but not the side of the food disposal. A technician from Rooter Guard arrived, and put the snake into the pipe. He said it was hitting something very hard at the end, and he cannot put it through. He said we would need to go with a camera, and with the machine that cleans the pipes by drilling it around the pipe, even showed me a video of how it works. He said it would be $2,200. I got suspicious, as the other side of the sink was draining fine, and decided to get another opinion. Another local company sent a technician, who fixed that in 20 minutes plus cleaned another slowly draining sink in our house all within an hour for $130. All that had to be done is taking apart the food disposal and cleaning it inside. Even inserting the snake in the first place was not necessary. Do not trust these guys, they will quote you unnecessary procedures to make money. Do not call them, a total scam read more

Very professional and quick response. Called them for a clogged kitchen drain they quickly advised by phone and told me they provide in home estimates free of charge. The tech came, diagnosed the problem right away and since it was so simple he told us how we could fix it (or that he could fix it for 175 dollars) but it was so quick and simple we were very thankful for his honesty. Everyone from the woman who called to confirm the appointment to the actual technician was courteous, knowledgeable and professional. Would use them again if we have an issue in the future. read more

So, I typically only write reviews for significantly good or significantly bad experiences. Here's a good one I'd like to tell you about: A few weeks ago, on a Friday evening, we experienced a sewer backup at our 100 year-old house. Since it was about 9pm, I quickly scoured Yelp and began making phone calls. Rooter Guard was the most efficient answering the phone and giving me hope that they could get here relatively quickly. They arrived around an hour later. Greg and his assistant were clean and cheery and jumped right in to try to get the line open. They sweated and worked, but the snakes weren't going to cut it through the major tree roots they'd later discover. He needed to come back the next morning to investigate further. By now it was about 11:30. The Rooter Guard dispatcher called the next morning to announce Greg's arrival in :30. He showed up at 10, again very cheery and pleasant. I was trimming some hedges in the front, and, while Greg awaited the arrival of his supervisor, Mike, he offered to help me clean up the clippings (!) Nice! Long-story-short, the project, unfortunately, turned out to be a major problem with the sewer line to the street, which, due to the lame LA City inspection process, ended up with delays extending the repair to two weeks. Major road work, cranes and specialized equipment. In that time, Greg and Mike hung in there with us- consistently friendly, positive and hard working. I'm used to contractors that start out positive, but quickly sour as the projects progress. Mike and Greg even paid attention to small things- like noticing and then replaced a leaky irrigation valve at no cost that was unrelated to the project. Nice! At then end, Greg carefully groomed our front yard back to normal, even made a trip to Lowes to buy a few bags of mulch to replace what had been disrupted. We actually missed seeing these guys go! Although spending big $$ on a major sewer project is no one's wish, Greg, Mike and the rest of the gang at Rooter Guard helped us get through it. We are grateful to have lucked in to using this awesome company. read more

Rooter Guard - Plumbing Near Me - Los Angeles, California

I rated ok cos of the price. BUT as far as Jonathan A. and Alberto gets a 5 star because of their extra hard work. They were very knowledgeable and helpful and friendly and easy to work with Harry was very helpful and great to work with also Thanks very much read more

If I could leave no stars I would. These plumbers are crooks. They quoted me $25k for a job and said they were giving me a deal. I got a second opinion which was 1/3 the price. When I told Rooter Guard they said they would match the price. They are deceitful and take advantage of customers. read more

Complete RIP off. They are scammers and took advantage of plumbing situation I had. Now I am In debt for $4,000. Do not use them , get a second opinion. read more

Very professional! quick response, great work and the crew the job site clean and tidy! read more

These guys were great! Prompt, professional and compassionate, they worked with me on an emergency issue that uncovered a bigger issue that needed to be handled. Oscar was great, and he was always on time, went above and beyond showing me what was happening at all parts of the process! Would highly recommend them to anyone and everyone! read more

Rooterguard installed a pressure regulator at our house. We unfortunately found out after the fact that they charged a ridiculous price. The workmanship is extremely poor and it leaked after only 1 day. The way they did the pipe routing is poor and will lead to leaks down the road. The soldering is poor and the kid who did the work was inexperienced. I will have to have the work repaired as it is unacceptable as is. I sent them a description of the issues and they didn't have the courtesy to respond. Don't use these guys, you're going to get ripped off. I could not be more unhappy with the work they did and the price they charged. DO NOT USE THIS COMPANY, YOU WILL REGRET IT. read more

I called a few different plumbers, none got back to me but Rooter Guard answered right away and had a plumber out right away. Izaiah came out and unclogged the issue right away. 5 stars. read more