This review is more than a year in the making. There is not enough words to say how thankful I am for Sam's expertise and professionalism.
Back story:
Flashback to April 11th of 2020 during the height of the pandemic. My parents called me stating that the drains were not working, they could not use the bathroom or any other sink in the house. My parents are older and have my 93 year old grandmother living with them. I was not aware that they were using neighbors bathrooms for a week.
I called 5 different plumbing companies who promised they could hydro-jet or clear the sewer line for $450-$500. Once they came to the house they looked at the amount of stairs and basically walked away stating that they would need a team to come back and do the job for around $1600.
So as any worried Son would do, I dawned my tool belt, went to home depot and rented a motorized snake. I lugged it up all 22 steps and into the basement, dug out the sewer line cut the pipe and began trying to clear the sewer line. To no avail, I gave up after a day and called 2 more high rated plumbing businesses with many many review, which was the same story, they arrived, they saw the stairs they walked away with high price tag, not even inspecting the actual job.
Worried about my elderly parents and frustrated thinking nobody would help or that during this time, where money was strained already, I would have to pay $1500 for a clog... I began my search on yelp, yet again. I found this newer company owned by Sam with only a couple reviews. I took my chance and sent him a message. Mind you this was already on a Saturday at 6pm. Sam responded so quick to my message and called me right away. I explained to him the situation of not having an accessible trap, needing a hydro-jet, and that my parents during this time were in a bad place due to having to use neighbors facilities, especially during the peak of the pandemic and stay at home orders. Without any hesitation, Sam said he would be there in 45 minutes.
After Sam arrived, he alone came up to the basement, and fully inspected the location of the exposed and cut sewer pipe, which I made to gain access, Sam also ran his camera scope to actually see what was blocking the pipe. Not like the other "High Rated" plumbing companies who just eye-balled the house and the steps and walked away.
Sam by himself, lugged the equipment up the stairs, and got to work. Within minutes he was able to clear the entire sewer line from the house to the city main. He then inspected the pipe again with his camera to show me that it was perfectly clear again.
Sam brought all of the spare parts to create an accessible trap for the future. I told him that I would be able to do so, but was missing a clamp. Sam again without hesitation just gave me the clamp I needed to close things up.
Sam was starting out his business back then, and I glad to see that his business has grown, with so many happy customers. The ends Sam went to in order to get the job done during those hard times, especially at the great rate he quoted, a Thank you is not enough to show our gratitude.
Just Drain It Plumbing, all I can say is Reliable, Loyal to the Customer's needs, and willing to go above and beyond to get the job done. Also, beat every other plumbing service on price.
Thank you again Sam. read more