When I turned to yelp in helping me find a roofer I saw the 5 star reviews for Steven Briesemeister who owns Roofer 911 and hit the jackpot. Everything went right. Based on past (painful, exasperating!) experience I prefer dealing with the owner of a business as opposed to a major company. His website is informative and easy to navigate and he uses top quality shingles at an affordable price. He's personable on the phone, polite and easy to talk with. The workers were here on time, never took a break, and did a fast, thorough clean up. Steven called before he billed me to make sure we were happy with the job....which we were. Great job, very fair price and I would highly recommend roofer 911. read more

I am a realtor/broker and this was on my own personal home. He came to my home yesterday on Monday, July 23 sent me an estimate within 15 minutes. Great quote and he came to my home and fixed my roof at 8:15 a.m. today. I was the second job of the day. He was on time and I always received a call when he was on his way. I got before and after pictures and he also went above and beyond what was expected. He replaced 2 missing shingles and nailed down the loose shingles. I asked about the life of the roof since I just purchased the home and he told me 5 years (honesty). I would absolutely refer him and will be using him to replace my roof. I will be putting him on my preferred roofer list for my clients. Excellent work with a fair price! read more

Steve was great. Quick response in the morning. Quote given and work completed before afternoon. I would highly recommend them for any roofing needs. read more

HIGHLY RECOMMEND for Total Roof Replacement!! Roofer 911, Steve- the owner is very friendly, understanding, totally professional and knowledgeable! Throughout the process from start to finish, Steve was always available for any questions, concerns and advice. His estimate was by far the lowest I found. His crew arrived on time and completed the job the same day as promised. Cleanup was outstanding! Steve and his crew are awesome!! If you need a total roof replacement, look no further, Steve-Roofer 911 is your guy! Excellent and stress free experience! You will not be disappointed! Thank you very much Steve! read more

Roofer911 really saved us from a lot of potential future damage and they were kind, professional and did fantastic work. I worked with the owner, Steven, to get the appointment set up. He came the same day to give us the quote! He met with my mother who instantly was won over my his knowledge and she felt totally comfortable with him at our home too - very important to us when we have people working at our home. I received a quote very quickly that I reviewed and accepted the same day and BAMB the next morning the pen was done! And the two gentlemen that came to do the work -- awesome. I learned so much about my home that I didn't know from Roofer911 and we will be using them again very soon. The price was definitely in line with others as we did seek other quotes before them to compact. Worth every penny. Thanks so much for everything! read more

This is the best roofing service I have used. I have a couple of homes and Roofer911 has performed roof repairs promptly and efficiently, as well as complete roof replacements. They respond quickly, identify the problem - even when others have been unable to do so, and provide several options for the consumer. All at a very reasonable cost. I am a very picky consumer who demands perfection. I am stingy with my recommendations so for me to provide 5 stars should reassure all readers....this should be your company for any roofing needs. read more

Prompt. Professional. Detail Oriented. Excellent Craftsmanship. I decided to conduct my homework on area roofing companies over the weekend. Out of the four I had provide estimates, Roofer911 was the only one to answer the call and provide a review within 24 hours. Steve (co-owner) provided a detailed estimate and patiently walked us through each aspect of the estimate. With his price competitive (within 5% of lowest estimate) and my wife and I both comfortable with him, we went forward and hired him. His crew showed up at 7 am promptly and their foreman explained to me each step he planned to accomplish and the amount of time he anticipated it would take. The entire job was complete in less then one day (five hours). My wife and I are very pleased and happy we chose Roofer 911. read more

ADDENDUM...After numerous discussions, business owner came back and lowered price to a more acceptable $1000. Homeowner is satisfied with price paid and appreciates the business owner taking the appropriate steps to make things right. HOMEOWNER BEWARE!!! Ridiculously overpriced!!! I am not a roofer, so I am unable to comment on work completed. Originally charged $1750 for a laundry list (14 items) to be completed. After workers left after less than one hour, we called to speak with the owner. He dropped the price to $1350, which is still overpriced! WOULD NOT AND COULD NOT EVER RECOMMEND!!!!! read more

Just had entire roof, all flashing, and gutters replaced by ROOFER 911. Starting with a very courteous, comprehensive, and streamlined estimate process done by the owner (STEVE). His estimate was derived via his inspection and his line by line estimates, unlike others who asked for my insurance settlement to derive higher prices. His was timely, very thorough, and without a lot of salesmanship. Once I selected Steve over 6 other estimates, he completed required insurance documents, followed up frequently, and proactively communicated each step of the process. He is very hands on through every step of the process, NOT a subcontractor hand off....... Flexible during periods of inclement weather, arrived early, worked late, answered all questions, ensured I was satisfied, and if not (on a few minor small observations) he FIXED IMMEDIATELY. HIGHLY RECOMMEND. LOOKS AWESOME. read more

Just had a roof replacement on a 3 level townhouse in Sterling. They did an excellent job. Stripping and replacing roof in one day. They did a thorough clean up after the job. They also had the best price quote. The only issue right now is they are fully booked and are not taking new business until they catch up. But if you need a new roof and can wait a bit they are a great choice. read more

Communication is critical and Steve is very responsive despite the challenge of having tremendous requests this year. thank you for the follow up call to resolve our issue. read more

Excellent service. Great communication. Fair price. Outstanding. Not a single roofing nail left behind in the yard. Steve exceeded our high expectations. Highly recommend. read more

After the major wind storm we had, I needed to get a small repair done on the aluminum Fascia cover on the side of my house (just needed a small section replaced). I found Steve on Google, and decided to go with him because of the great reviews. He did not disappoint. The repair was done with the utmost of quality, and Steve was able to share with me exactly how he planned on making the repair. The speed of his response was appreciated, and even though he was swamped with projects, he made time for me. Thank you!! read more

911 roofing was awesome. Steven came the same day and provided us a very detailed estimate and was able to schedule his guys for the second day to come and do the repairs. Steven is very knowledgeable and took his time to explain the source of the leak. I would recommend them to anyone who needs a roof repair. read more

I want to take the time to thank Roofer 911 for doing an outstanding job on replacing our roof. It was a pleasure working with owner Steven Briesemeister as he was very engaging from the estimate to following up with his team and me while they were replacing the roof. My wife and I found the estimate given by Steve, which was done by satellite image, to be very interesting and was also the best price quote given to us. The Roofer 911 team was hard working from the time they showed up just past 7 am until the work was completed later that same day. I would highly recommend anyone that requires a roof replacement to contact Roofer 911. read more

Steve was truly amazing. I happened to stumble upon his YouTube video of diagnosing a leak in a window and contacted him right away. He quickly identified the problem and gave me a solution. As a business owner I understand when people are truly in it for the passion of helping people and Steve is a rare find! Totally honest to a fault!!! Amazing service. I will definitely use Roofer911 again. Thank you guys! read more

Great work and as fast as promised! Steve came out to the house and quoted us a fair and reasonable price for the work we needed. When we agreed to the work, they were at our house and working in less than 24 hours. Great experience! read more

I called Steve right after the storm and he told me they were 3 weeks out but was kind enough to give me a few referrals for other companies. When I called them I didn't have much luck so called back and decided to wait the 3 weeks based on the reviews. Steve was able to get us in much sooner than I expected which was great. Once we had a signed contract a team was at my house about 4 days later. Unfortunately the crew that came was awful and extremely unprofessional. I immediately called steve and not only did he apologize but came to my home to discuss what happened. Turns out it was the first day for this crew and he fired them on the spot. Steve made arrangements for his full time crew to come to my home a few days later and was personally onsite to inspect the work. He was in constant communication with me to ensure I was satisfied and was completely happy in the end. I would saw that the end result was 5 star service especially the way Steve came through in he end but could only give 4 stars because of the issues I had at the beginning. Steve always answered my calls and was extremely professional and took into account my needs. read more

We had our roof replaced due to damage from wind. Steve was easy to work with, upfront and honest about the cost, no extra charges just exactly what was quoted. The roof looks great and makes the entire home look newer. The work was done in less than a day, and everything was cleaned up before I got home from work. read more

We woke up on a rainy holiday Monday to find water dripping from the wood slats on the ceiling of our kitchen and onto the floor, and with rain in the forecast for the next 24 hours at least. I tried to find a roofer via a contact and other means, but because of the holiday and emergency nature of the repairs needed, couldn't find anyone open/available. I resorted to Google for an "emergency roofer" search and came across Roofer 911. I called not expecting much, but got Steve on the first call. He said he'd come by the next morning and most likely do the repair that day as well. He gave me an 8am-noon arrival range and said he'd call 40 minutes out. Sure enough Steve called the next morning and arrived about 40 minutes after that. He did a quick, non-intrusive inspection of the ceiling and then the roof, came back and told me (and showed me on a video he took while on the roof) the various things previous contractors had done wrong. Said he'd send me an estimate via email within 15 minutes and send a crew to do the work that day if I OK'd the work. I did so, and the crew came that afternoon and did the 3 or 4 different things to make sure this leak doesn't come back (and that others that looked likely don't occur). He sent me photos of the completed work the next day, as well, and talked me through what they all meant by phone so I understood what they had done. The roof looks exactly as it did before they arrived, if not better, and no leaks since. Of course there's also been no heavy rain since, so I guess I won't REALLY know the results of the work till that happens a time or two. For now, though, I'm thoroughly happy with the work. The cost seemed a little higher than I anticipated, but I guess I also expected it to be somewhat high under the rushed circumstances. In the end, I'm not 100% sure whether I paid low, high, or about right for the work done, and short of having another competent roofer come look at the work, likely never will. From a quality/timeliness/customer service perspective, though, I couldn't have been happier with Steve or Roofer 911. read more

Called Steve late in the day and he immediately answered the phone. He actually offered to come out the very next morning which was great but I actually asked he if could come out 2 days later which worked better for me. He had no problem at with that and noted that he would give me a call on the way to my house. As promised he did call when he was on his way and it was towards the beginning of the time window he offered me. Steve was very quick in determining that our leak was active and came up with a plan of action. Roofer 911 uses infrared during the process so you can see where the water actually was coming in. He also checked the next room over to verify nothing had made its way over that way. He provided an estimate within about 15 minutes with color photos of the area that needed to be repaired via email with a link to accept or decline the work. I thought that made it very convenient as I could easily approve the work and had a digital copy of everything. Roofer 911 completed the work the very same day and Steve called to follow up to make sure I was happy with the work. Highly recommend Roofer 911!! read more

I have been dealing with a water leak for the past 3 years and had hired 2 contractors to fix the issue. Each time the issue was "fixed" it would reappear several months later. I called Roofer911 this past week to look at the problem for me and spoke with Steve. He fit in an appointment within 3 days and showed up on time (calling before he came by). I explained the problem and showed him the damage. He got on my roof and within a couple of minutes found holes in the roof which were clearly the cause of my water damage (the other contractors could not find any issues with my roof and had obviously not checked properly). Steve was able to seal up the holes with a little caulk and was finished in less than 15-20 minutes. Steve was on time, professional, polite and extremely kind. While the initial call for an estimate is free, I fully expected to be charged some amount for the work he did. Steve did not charge me a dime and would not even accept a tip I offered him. A truly magnificent human being. I cannot find enough good things to say about my experience with Roofer911 and specifically Steve. I will need to replace my roof in the coming years and will most definitely hire him to do the job. read more

Couldn't be happier with the service, the work, and the politeness. Was a complete pleasure to work with Steve and his crew. They looked at the job, identified the issues and fixed them extremely fast. If you are questioning who to use, no need to here! Excellent all around. read more

The vent on our roof blew off, and water was getting into our attic. We called one company who gave us an estimate that appeared high, and offered to come out in three weeks. We then called Steve. He looked at the roof, gave us an estimate that was 50% lower than the estimate provided by the other company, and had the job completed in two days. I highly recommend them for their fair pricing and high quality, responsive service read more

Our roof sustained some damage during a storm, it was pretty difficult finding anyone who would even return your call due to the widespread damage but Steve answered and scheduled a time to come out. Repair quote cost was in line with others we got later but we decided to do the full replacement to prevent any future damage. Steve was always very responsive and never pressured us with our decision. The roof replacement was scheduled and the roofers arrived promptly at 8 AM on the scheduled day and finished that day. The roof looks great and has weathered many storms since with no issues. Highly recommend! read more

I'm giving one star as this shop is using bait and switch to get clients. Tactic 1: I needed a couple things done but had an urgent leak that needed to be addressed. The roofer came, they fixed the leak, but all the other things I asked for they "didn't do". This was not at all clarified until after the inspection was already done. Sure, I am free to reject them, but I don't have a million hours to spend finding someone and I would not have had them come over had they clarified that. The work itself was good, but was overpriced, and I basically was left with having to call someone else to get the rest of the job done. Tactic 2: After the work was completed, I received a thank you email from the owner. The email lets you know that you will get a ~15% discount if you post 5 star reviews to multiple websites. The owner then says "this is not a bribe, just a token of our appreciation" but that's bending the rules. With that discount, the price is around where it should be at, but I have to provide 5 star reviews in order to get it. It's white lies like these that chip at the ethics of doing business, and I'm not giving any five star review for that. read more

Steve and his team did an excellent job repairing my roof. I found them though Yelp and was impressed by all the five star ratings and client comments. I reach out to them through Yelp and heard back within a couple of hours. We scheduled an appointment for 8am Friday, 7 Aug 2020. Steve called on his way over an arrived as promised at 8am. We talked through the issues about my roof leak and he told me what was needed to make the repair. He emailed the proposal before he left my house, then called soon afterwards to ensure I could open the document. Steve's team completed my roof repair with 48 hours of signing the contract. They also found some rotted wood under my siding and repaired that at no additional cost. The very next day it rained like crazy and there was no leak to be found. Steve made a follow-up call to ensure we were satisfied before charging my credit card. This company understands customer service and worked hard to make me feel like I was their only customer. I highly recommend this company! read more

I was very impressed with Roofer 911. Not your average roofing contractor, The entire crew was courteous and the service was incredible. My home is relatively new and the roof began leaking bad during storms. Roofer 911 inspected the roof only hours after I contacted them. They identified a couple minor issues that were causing the problems and made the repairs immediately. read more

I noticed moisture around am upstairs bathroom vent. It was raining that day and i was expecting company and wanted the leak fixed. I emailed ROOFER911 and Steve got back to me quickly and we arranged for him to come check it out and give me a quote to repair the next morning. He gave me a window of 2 hours and a 45 minute call ahead. All of which happened . He gave me a reasonable quote, I accepted it and he sent workers out that day to do the repair. I am very pleased and highly recommend this company. read more

Discovered a small stain on ceiling in a spare bedroom and called a couple of roofers to get someone to look at the problem. None of the roofers could come out for several days, except for Steve who came out next day on a Saturday morning. He quickly determined the leak was coming from the ridge vent and attic fan area. He emailed a quote in about 10 minutes that seemed reasonable. His crew came out a few hours later and discovered that a small section of plywood had to be replaced also due to it being water damaged. His crew made all repairs in about 90 minutes. I'm waiting for the next rain just to confirm leak is gone, but I don't expect any issues. The whole process was easy since Steve is extremely friendly and explains in detail what's wrong and the fix. His crew was also friendly and answered my questions. I highly recommend Steve for anyone needing roof work done. read more

I called Steven and explained him the problem with my basement window leak. He seemed to be a very nice person and promised to stop by next day to diagnose the problem. He took at look at the door, roof, sidings and was able to diagnose & talk about fixing it. His team was here to fix it next day and did a good job. Right now waiting for heavy rains to see if that fixed the leak. Overall very satisfied ! read more

We had a leak during the heavy down pour rain last week. We called Roofer 911 and got an appointment for an estimate. Steve, the owner with 40+ years of experience, came by to give us an estimate on Tuesday. It was 15-30 minutes from when he arrived to when he left. He went around back to walkthrough and identify the problem. As soon as he was done, we received an email for the estimate before he even came back in to the house to explain the problem and present the solutions. He showed us a video he filmed as he walked through to identify the root cause of the leak. He estimated one day, 4-5 hour work and no later than Thursday (he told us we don't even need to be present). We decided to hire him to fix the leak and his crew showed up this morning (Wednesday) and were done by 1pm or so. He then followed up in the evening to make sure we were happy with the work and assure us the problem will not occur again. Overall, he was very professional, great customer service, prices were very affordable, the entire process was very efficient and we were very happy to have hired him! We highly recommend Roofer 911! read more

We had a new roof installed recently by Roofer 911. They did a great job. Steve was very prompt, responsive and professional. We also got an aluminum trim installed to replace rotting wooden trim. Overall, we got very reasonable quote for the work. Based on our experience, I recommend Roofer 911. read more

Awesome service from Roofer 911. I called them mid-morning. I had an estimate by lunch and the work started at 3 and the job was done by the end of the day (repaired a torn piece of aluminum fascia on a 3 story townhome). Not to mention it was raining that day, but they guys still made it happen. Work looks good and service was perfect. Would definitely use these guys again. read more

I hired this company to repair a roof leak based on Angie's List reviews. They did not disappoint. Next day service, excellent work, and a very good price led to an excellent experience. What I really liked is that the repair included new materials (shingle, tar paper, etc.) and was not just a temporary repair of roof sealer. read more

I had a great experience with Roofer 911. My roof required a repair due to missing shingles caused by the recent windstorm. Before Roofer 911, I called two other companies to get a free estimate. One company required me to leave a message on the answering machine. The other company took a long time to have somebody answer the phone, and the person informed me that they don't do free estimate. I was already getting frustrated calling for roofing companies and stressed out with possible rain or snow again while having roof issues. When I called Roofer 911 for a free estimate, I spoke to Steve who answered right away. Steve was pleasant on the phone, and he told me he will check the roof the next day.That Friday night, I received a tentative contract from Steve with pictures of parts of the roof to be repaired, information on how he plan to repair it, and the cost of the repair. The cost was within the ball park of what the insurance adjuster quoted me. I signed the contract and provided my credit card information and sent back the document to Steve via email. He signed the document and informed me that he will repair the roof after two days or when the weather gets better. There was a winter mix that Friday afternoon so I was expecting the roof to be repaired the latter part of next week. I came home from work on Monday, and my roof was fixed. The roof repair was fast and efficient at a reasonable price. The business transaction was conducted smoothly with no delay. I appreciated Steve's word of honor. When he promised to do something, he followed through with it. He even gave me a courtesy call to tell me when he planned to charge my credit card. Based on my experience, I have very high regard for the company and most especially Steve. Thank you very much for everything. read more

On a Friday morning we noticed moisture in our walls following rain the previous days. Knowing a snow storm was coming three days later we were eager to get the issue assessed and fixed ASAP. Steve returned my call immediately and came out the next day. He diagnosed the problem right away, and within maybe one hour, a crew was fixing the leaky chimney. We couldn't have been happier with the service and speed of service given the situation. We would happily recommend Steve and roofer 911 to anyone. read more

My roof was leaking and it was supposed to rain for the next 7 days. I was very concerned and googled a roofer and found 911 Roofing. They answered my phone even after working hours. He came promptly the next morning at the time that he promised. He was very knowledgeable and was able to find the causes of the leak immediately and showed me some pictures of my roof. His price was reasonable and send his crew to repair the problem right away within 2 hours. This is what I called excellent service. I highly recommend them to people who have the same problem. read more

I hired Roofer911 in a pinch to fix some shoddy work from the builders of the townhouse I live in, despite a few problems on the initial work done not being to my standards the owner Steve was quick to resolve the problem and is a stand-up guy. My only advise (and this goes for any contractor in any line of business) is inspect the work done, while Steve is great to deal with in resolving the problem he obviously does not have total oversight or every job done and needs to be made aware of any problems that occur and I can guarantee that he will be quick to resolve it. read more

I contacted Steve for a roof replacement job after reading all his reviews on Yelp, and I have to say, all the great reviews were accurate! Steve is very knowledgeable, and he goes above and beyond to make sure you are happy with the job. Additionally, if your roofing job is of urgent nature, which most of them are, you will be very pleased to see the pace at which Steve and his team move. Scheduling a visit for the estimate, booking a date for the job, and the actual execution of the job were all done very promptly. I could not be more satisfied with his caliber of work and his sense of customer service. read more